William K.
7/21/2023
I spent three hours lying on the ground under my RAV4 trying to install this receiver, supporting it with my knees and belly. It just would not fit. I pulled it out, took a closer look and realized that one end had been bent inward over an inch from UPS mishandling. Apparently it was dropped from a height in the thin box it was loosely shipped in. I called and was told that this is normal and I can fix it with vice grips . . . "Whoah! Vice grips?! No. He helpfully sent me this page to help fix the problem. (Nothing about vice grips here) I was able to wedge it into a utility trailer frame and brute force it into shape. Now I'll go back out and try again. Meanwhile, I'll recommend that you pack things better. A plank of wood bolted across the wings might hep. Also some warning that this is a regular thing to expect so your customers don't waste time and sweat. You could post the measurement of wingtip to wingtip and state that if this measurement is not right, it needs to be fixed. I went with Etrailer because in the past you've been very informative and helpful. (I could have gotten it at Amazon 3 days earlier). You just lost a couple stars on my rating list because of this. I'll update this afternoon after trying again. (96 degrees in Florida)
Nick C.
5/31/2023
well my hitch was bent when I got it and when I sent pictures they said forget trying to bend it. They gave me an RMA to return it and shipped a new one the next day. Good customer service.
John S.
3/6/2023
So, spend hundred of dollars, endure a crap install AND still have to reshape the thing so it will fit? Sounds like a hard no. Sell something of better quality.
"I received this order yesterday. Thanks for the outstanding service. I appreciate it! Thanks, Alex"
David R.
10/17/2023
Similar story to others on here, I spent a day prepping the vehicle, getting the bolts in place and wrestling the hitch into position only to find out it would not fit because the outer tangs were too close together and will not fit over the vehicle mounting beams. Now I have to wrestle it out and try to figure out a way to bend it into hopefully a size that will fit. The correct clearance dimensions of the relevant pieces should be included in the instructions so the hitch can be measured BEFORE going through this ordeal. This is apparently a common problem and it is inexcusable that the installation instructions do not address this. DO BETTER!