Contact Us

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Call Us

636-887-2711 Phone
(All Times Central)
  • Monday - Friday: 7 am - 8 pm
  • Saturday: 9 am - 5 pm
  • Sunday: 12 pm - 6 pm
For will call hours, see:
Will Call Order Pickup

Mailing Address

Mail
Etrailer.com 1507 East Hwy A Wentzville, MO 63385

Contact Us By Email

Fill in your name and email address and a customer service representative will contact you. Be sure and click on "Send Your Comments" when you are done.

Shipping Information

Track Your Order

Transit Days

  • UPS transit and delivery days are Monday-Friday
  • USPS transit and delivery days are Monday-Saturday

Delivery Method

  • Economy Shipping - Delivered by USPS or UPS
  • Free Shipping - Delivered by USPS or UPS
  • Priority Mail - Delivered by USPS
  • Ground - Delivered by UPS
  • 3-5 Day Express Shipping - Delivered by UPS
  • 3 Day Shipping - Delivered by UPS
  • 2nd Day Shipping - Delivered by UPS
  • Next Day Shipping - Delivered by UPS

Holiday Shipping Schedule

  • Memorial Day - UPS closed, no shipping or delivery of packages
  • Independence Day - UPS closed, no shipping or delivery of packages
  • Labor Day - UPS closed, no shipping or delivery of packages
  • Thanksgiving Day - UPS closed, no shipping or delivery of packages
  • Day after Thanksgiving - Normal pickup and delivery of all UPS service levels
  • Dec 24th - Christmas Eve - etrailer closed, no shipping or delivery of packages
  • Dec 25th - Christmas Day - UPS closed, no shipping or delivery of packages
  • Dec 31st - New Year's Eve - Delivery and Pickup of air packages only, ground transit closed
  • Jan 1st - New Year's Day - UPS closed, no shipping or delivery of packages

When UPS Tracking Says "Billing Information Received"

The order has been shipped from our Missouri warehouse. Usually if the tracking number states "Billing Information Received", the UPS label has been wrinkled or scratched, preventing UPS from being able to scan the item. When this happens we are not able to view the progress of the package, but they are still manually sorting and shipping the package. Please contact us by email or call 800-298-8924 (Monday-Friday 7am-8pm, Saturday 9am-5pm and Sunday 12pm-6pm Central Time) and we would be happy to tell you when you can expect delivery.

Shipping to a P.O. Box

We offer shipping by Priority Mail for delivery to a Post Office Box. We only recommend the use of Priority Mail for shipment to FPO or APO addresses. Due to postal regulations, shipping is not available on some items. We recommend UPS shipping to a work or neighbors address in most circumstances where a P.O. Box is the only valid shipping address.

Shipping to an address that is different than the billing address

We can ship orders to an address that is different than the credit card statement billing address. When placing your order simply enter your shipping information on the left, under the Ship To: heading. Then if the credit card billing information is different you can fill in the section on the right under the Bill To (If Different): heading. You must provide the billing information exactly as it appears on your credit card billing statement. Please allow additional time for us to process your order due to the additional security steps required.

Order pick-up

We have a Will Call Center located at 1507 East Hwy A, Wentzville, Missouri. Customers should call and place a will call order before coming to see us. Our Will Call hours are as follows:


  • Monday - Friday: 8 am - 7 pm (all times Central)
  • Saturday: 1 pm - 5 pm
  • Sunday: Closed

Also, we do not allow customer pickups of products at the warehouse locations. The warehouses are shipping locations only and product availability varies by warehouse. Your order will be automatically routed for efficiency.

Canadian Shipments

For shipments originating from the US into Canada, the quoted shipping costs does not include all brokerage fees and duties. Taxes are not included. All prices on our site are in US Funds. Your credit card company will convert the US charge to Canadian.

International Shipments

Currently, we ship only to the United States, Canada, Puerto Rico, the Virgin Islands, Guam, and FPO or APO addresses. Both the shipping and billing address must be an address in the United States, Canada, Puerto Rico, the Virgin Islands, Guam or a FPO or APO.

How to Determine Shipping Cost

Step A: Simply click Shopping cart icon next to the item you want to purchase.

Shipping cost calculation

Step B: Once the item is in the cart you will be able to check the cost of shipping by clicking on Calculate Shipping.

Shipping cost calculation

Step C: Enter the zip or postal code of the shipping address.

Step D: Click on the Calculate Shipping button to view your shipping options. After clicking Calculate Shipping, all of the shipping options that are available to you will be displayed.


You can also see the shipping options by clicking on the cart in the top right hand corner of the screen. Clicking on the cart will take you to the checkout page where you can view details of your cart's contents and calculate shipping charges.

Shipping cost calculation

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About Us
photos and videos
1,056,204

Original Photos & Videos

Produced to make sure you know what you are getting and you get exactly what you need.

installations
35,570

Installations Completed

To make sure products work and fit the way they are supposed to.

etrailer call center
2,476,511

Phone Calls & Emails Answered

1,125,924 phone calls and 1,350,587 emails to help find the right solution.

etrailer training
400+

Average Hours of Product Training

We get to know our products firsthand so experts can better help you.

etrailer service
71

Years of Quality Customer Service

Assisting our neighbors and customers, face to face at the counter.

etrailer experts
193,357

Pages of Expert Information

Created to make sure you have all the answers to your questions, from real experts.