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Contact Us

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Questions? Comments?
(All Times Central)
  • Monday - Friday: 7 am - 9 pm
  • Saturday: 9 am - 5 pm
  • Sunday: 10 am - 6 pm
For installation hours, see:
Vehicle Consultation Center

Mailing Address

Mail
Etrailer.com1507 Highway AWentzville, MO 63385US

Contact Us By Email

Fill in your name and email address and a customer service representative will contact you. Be sure and click on 'Send Your Comments' when you are done.
Est. Response Time: 4 Hours

Shipping Information

Track Your Order

Transit Days

  • UPS transit and delivery days are Monday-Friday
  • USPS transit and delivery days are Monday-Saturday

Holiday Shipping Schedule

  • Memorial Day - UPS closed, no shipping or delivery of packages
  • Independence Day - UPS closed, no shipping or delivery of packages
  • Labor Day - UPS closed, no shipping or delivery of packages
  • Thanksgiving Day - UPS closed, no shipping or delivery of packages
  • Day after Thanksgiving - Normal pickup and delivery of all UPS service levels
  • Dec 24th - Christmas Eve - etrailer closed, delivery of packages only
  • Dec 25th - Christmas Day - UPS closed, no shipping or delivery of packages
  • Dec 31st - New Year's Eve - Delivery and Pickup of air packages only, ground transit closed
  • Jan 1st - New Year's Day - UPS closed, no shipping or delivery of packages

Shipping to a P.O. Box

We offer shipping by Priority Mail for delivery to a Post Office Box. We only recommend the use of Priority Mail for shipment to FPO or APO addresses. Due to postal regulations, shipping is not available on some items. We recommend UPS shipping to a work or neighbors address in most circumstances where a P.O. Box is the only valid shipping address.

Shipping to an address that is different than the billing address

We can ship orders to an address that is different than the credit card statement billing address. When placing your order simply enter your shipping information on the left, under the Ship To: heading. Then if the credit card billing information is different you can fill in the section on the right under the Bill To (If Different): heading. You must provide the billing information exactly as it appears on your credit card billing statement. Please allow additional time for us to process your order due to the additional security steps required.

Canadian Shipments

For shipments originating from the US into Canada, the quoted shipping costs does not include all brokerage fees and duties. Taxes are not included. All prices on our site are in US Funds. Your credit card company will convert the US charge to Canadian.

International Shipments

Currently, we ship only to the United States, Canada, Puerto Rico, the Virgin Islands, Guam, and FPO or APO addresses. Both the shipping and billing address must be an address in the United States, Canada, Puerto Rico, the Virgin Islands, Guam or a FPO or APO.