Customer Feedback and Reviews

viewing 1 - 150 of 43537 customer comments.


Excellent product and even better customer service!

John B.

10/8/2017


Best prices over all the local auto parts shops (basically two for the price of one) , delivery in a couple days, excellent service. I will continue to use etrailer for all my trailer needs. Thanks, T

Tim the Mayor

10/2/2017


This is a great product easy to install and having access to an installation video makes it even easier. Most of all the customer service at etrailer.com is absolutely excellent. I had an issue with my delivery address and they ensured that the problem was fixed and that I got my delivery on time.

David T

9/21/2017


Your product was excellent and your customer service was also excellent . best place ive done business for a long time . They really care and it shows

Brian Bennett

9/21/2017


Excellent. After I have received the first one with a defect, they resend me a new one the same day free of charge. Excellent service. Great company. Highly recommended

Gilles L.

9/21/2017


After purchasing several other hub grease caps I was finally able to find the correct one at etrailer.com. The price was very competitive(less than several others) and shipping was free and fast. I have always had positive experience while purchasing from etrailer.com

boston Dave

9/21/2017


Fast shipping, great price, excellent communication. Sent wrong item on 1st order but after a call they quickly sent correct item with no hassle. Can't beat their prices and great customer service. Definitely will shop here again.

Rick M.

9/21/2017


Tha Bulldog trailer hitch lock I purchased works great. The quality and sturdiness match the reviews! It works much better than the other locks I have tried. Not only am I happy with my purchase but also happy with the purchasing process at etrailer. Knowledgeable and courteous! You rarely find that kind of service anymore.

Gerald B.

9/21/2017


good product Emily took my order and got the item out the same day great service from this company

tom m

9/21/2017


Great service !!

T Cross

9/21/2017


3rd purchase from etrailer... You guys are the best!!!! Better than Excellent! Good selection, easy ordering and extremely fast delivery!!! Thanks again Fred

Fred A.

9/20/2017


Great hitch, No problem putting it on. bolted right on with out making the holes bigger. I liked the fish wire to hold the bolts nice idea.

Terry R

9/20/2017


Great vendor to deal with. This is why I have used them several times in the past.

Chuck B

9/20/2017


Excellent Product! Went on vacation with it. Perfect for carrying coolers & boogie boards & other miscellaneous items that did not fit in the trunk. It worked perfectly for us!!! Highly recommend this product!!!!!! Thank you again for shipping out the same day our order was placed. SUPER CUSTOMER SERVICE?? YOU GET A 10 IN MY BOOK??

Steve Lope

9/20/2017


My blue ox tow bar locking assembly broke the locking pin as we pulled into campground in NY State, we were towing a jeep liberty and only 450 miles from home after a 12,000 mile trip to Alaska, I call etrailer with the part number at 3:00 in the afternoon. They had the part in stock, I paid for overnight shipping and the part was delivered at 9 the next morning. Excellent service and very reliable. Fixed tow bar and was on road by noon. thanks very much!

Alan G.

9/20/2017


Excellent vendor! Very pleased with service and delivery!

Cory C

9/20/2017


Seals worked just as described. Excellent shipping. Arrived a day ahead of schedule. Will certainly use your company again.

Ray Livingston

9/19/2017


Thank you so much. Received Hood light (s) for my VENTLINE stove. Though the order was small (got one for backup) They came carefully packaged and quickly (Hurricanes). Thank you again. I shall not hesitate to order from you again, should the need arise. I must add that the diagram shown was a great help to me also. Would recommend etrailer to anyone and shall personally mention it also should things pertaining come up in conversation? Keep it up. Good Companies can be hard to find. You seem to be one of them!

Richard S.

9/19/2017


Quick delivery, top quality part. Website was easy to navigate and find what I needed.

J C

9/19/2017


Great hitch. My mechanic had no problem installing. Even better was the phone conversation when ordering this product. CHELSEY S. you are the best! THANK YOU for the great service and quick delivery.

Jean

9/19/2017


Anything I've purchased from you has been god. No complaints.

Chet G.

9/19/2017


WOW, What a wonderful addition to my trailer. I now have a great place to stow my tool box, jack and extension cords, decluttering, the , the inside. The video was extremely helpful, the dimensions allowed me to order with confidence that it would fit. I have completely outfitted my trailer with products from etrailer and each order was filled and shipped promptly and detailed shipping information was provided. I would highly recommend etrailer for all your trailer needs.

Rick A.

9/19/2017


This wiring harness was simple to install after watching the videos that etrailer provides online. I would recommend etrailer to everyone. Their prices, products, customer service, and fast shipping are the best!

Rob B.

9/19/2017


The customer service along with the helpful videos make etrailer the absolute best. Their products and pricing are amazing as well. I encourage anyone looking for trailering accessories to buy from etrailer. I cannot say enough good things about this company. Fast shipping to boot!

Rob B.

9/19/2017


very good product ,easy to work with on line ordering was easy ,the people very helpful . thank you .

gordon walsh

9/19/2017


I was very impressed with the level of communication and project management provided by etrailer's customer service department. I received updates when my order was placed, shipped, and delivered. The item I purchased was fairly bulky and I was also pleased that it was delivered right to my door. Thanks etrailer!

Tony P

9/19/2017


Great price and service. Exactly the part I was needing. First time purchase and will be back. Thank you.

Randy

9/19/2017


Relay came quickly, great value and worked great. Their tech crew knows their stuff. Extremely happy.

James s

9/19/2017


Great product and was sent faster than expected! Would buy again from them for sure!

Jason M

9/19/2017


Excellent fits just like original, recommend this product. Staff is very knowledgeable and helpful

Steve C

9/19/2017


The item purchased came sooner than expected and was very easy to install. I have bought all my trailer and hitch parts from etrailer and am completely satisfied.

Randy Foiutch

9/19/2017


Just installed these last night and they appear to be great. Tires arrived 2 days early in great condition and exactly as described. Will update review if I encounter any issues during use. First purchase from etrailer.com and I am very impressed.

Josh

9/19/2017


ordering and service was excellent.The curt q 24 hitch went together easily and fit perfectly,the two piece design made it easy to assemble and handle will continue to do business with etrailer they are great.

K W

9/19/2017


Quick shipping, best price online, quality product and easy install, what more could you ask for??

kevin k

9/7/2017


I have used etrailer several times over the years, and with the YouTube videos and great pricing, it always works out good !

Tom M

9/7/2017


Exactly as expected. Fast shipping!

Buddy O

9/6/2017


Box hitch came in was totally destroyed. It had been repaired and rebuilt repeatedly. Bag of parts was ripped open and parts missing. All missing parts were replaced. Great hitch and service, would highly recommend this company.

lew

9/6/2017


excellent product ,fast delivery all the way to newfoundland canada will buy again from this seller

sherry lewis

9/6/2017


Haven't installed it yet but the customer service was great

Larry S.

9/6/2017


Some of my parts were missing. Thanks to a website that gives s phone number for customer support I called and they sent the missing parts to me the next morning. etrailer will get more business from me that's for sure. Thanks for being the kind of company that has people that are helpful.

Matt

9/6/2017


Fantastic Customer Service, Product just as described, Product fit precisely, Hitch works great !!! No Problems. Recommend company and product

Kathy N

9/6/2017


They had the right part I needed and they shipped it as fast as possible. I will do business with them again in the future.

Jeff s

9/6/2017


Product received and was just what was ordered...always a pleasure to deal with etrailer!

Donnie

9/6/2017


Perfect replacement! Fits as described in the catalog. Easy to install. Great service & prompt shipping.

Richard R

9/6/2017


Easy catalog to use, prompt shipping & reasonable prices!

Richard R

9/6/2017


item came thru in flying time. Best tracking I have ever seem!! will be using this site more, wish I had known about it sooner. great item and easy to install. thanks George

james c

9/6/2017


Very fast delivery and super easy ordering over the phone, and great price. Who could ask for more. I will be ordering from etrailer.com for any and all my trailer needs. THANK YOU.

mike

9/6/2017


Very good quality, I would recommend this site.

Bernie M.

9/6/2017


This organization is 1st rate. First, the shipping method was upgraded for free to a faster delivery, the item was an exact replacement for my existing hub with a different PN, and then the parts fit PERFECTLY. I would definitely buy from these guys again!

John W

9/6/2017


This is the second time in the past 4 months I have used etrailer. No complaints! I spoke to a rep. on 2 or more occasions and the service was excellent. I have much confidence in the company. I'm actually going to be placing another order in the near future. One more thing, their instructional videos are excellent.

Bill S

9/5/2017


Just as I expected. Will do the job just fine. etrailer was a pleasure to do business with

Steve J

9/5/2017


Needed a hardware pack for a Reese fifth wheel rail kit in a hurry. I ordered it at 8:30am it shipped at 9:30am and it arrived at my door by 2:30pm the next day. Great service ETRAILER thanks for getting me out of a jam. Got my rails installed and had a great trip with our fifth wheel over the Labor Day weekend. You guys saved our weekend. Thanks

Wayne Bluedorn

9/5/2017


Great service and prompt delivery. Very helpful service and product was delivered when promised.

Richard S

9/5/2017


Product fits perfectly. Accurate description, excellent customer service. Thank you

Andy H.

9/5/2017


The product was delivered very fast. It was in perfect condition, not a scratch on it. All of the parts were boxed up inside. I would without a doubt recommend etrailer and will be doing business with them in the future. Great Job & Thank you

Brian O

9/5/2017


Right parts , good service

Joe V.

9/5/2017


This guys shipped fast and sent a great product. Nice to be able to save some money on unique products like this.

Charles

9/5/2017


Great service great price

Mike H

9/5/2017


Great prices on quality products.

Brandon Smith

9/5/2017


Hard to find bearing size. They have them all here!!!

Armand

9/5/2017


Very good products, a good retailer would diffenitly order from them again

William

9/5/2017


I received the order within two days. My son installed the Hitch this past weekend with no problems. Your service was excellent and your sales person was wonderful. He guided me through what I was looking for and answered all my questions with patience.

Joan M

9/5/2017


Product Quality is high, Customers service is first class, Delivery is quick. Great company to do business with.

Mark M

9/5/2017


Personnel was excellent to deal with in finding the right replacement part without any numbers or reference markings on the old part. Very well trained staff with knowledge of the parts they are selling.

CM

9/5/2017


Excellent Service, very prompt delivery. Will definitely use again.

David C.

9/5/2017


eTrailer was great. I got my trailer hitch very quickly and without hassle. The instructions and video were so helpful and it took my no time at all to install. Thanks to everyone at eTrailer.

rc

9/4/2017


The parts were exactly as described. They allowed me to perfectly match existing components on my 15 year old motor coach. eTrailer had the parts I needed and filled my order quickly and accurately. I have already recommended them to friends.

Virginian

9/4/2017


Absolutely amazing service cannot wait to buy something else!

Stephen

9/4/2017


Product was described as promised and delivered quickly. Love doing business with these guys.

Mark

9/4/2017


good company to do biz. with thanks Earl

E V

9/4/2017


Great folks to deal with, absolutely honest and fair in their pricing, great products.

Wyatt K

9/4/2017


PERFECT FIT . I RECEIVED GREAT SERVICE .

Chuck T

9/4/2017


Good quality product. Great customer service and prompt order processing.

Charlie

9/4/2017


I was amazed at how quick I received my order. The lenses fit perfectly and improve the looks of my fifth wheel. Thanks your so much for your speedy service.

Sharon P.

9/4/2017


Just what I ordered! Replacement parts were very easy to find and order.

Kelli R

9/4/2017


Very helpful service and quick delivery

John S

9/4/2017


Product was exactly as described, came promptly, and at a reasonable price. Great experience

John R

9/4/2017


Great product, exactly what I ordered, sent on time.

Bruce

9/4/2017


The price and service was great. The tires fit perfectly and look great too. I will definitely purchase from ETRAILER CORP again. Thanks

Dean R

9/4/2017


Website made it easy to find what I needed for replacement parts. Order was processed very quickly and shipped just as fast...product was easy to install and fit perfectly...thanks for a great shopping experience ....

Mark

9/4/2017


I JUST GOT HOME AND FOUND MY ORDER FROM ETRAILER WAITING FOR ME ON MY PORCH. I have not as of yet tried to install it, but everything I will need for installation was included. I will comment later on as to how the installation went. Thank you etrailer for your fast response and delivery.

Joe

9/3/2017


Good quality, fast delivery from etrailer, have not installed yet.

John Coley

9/3/2017


Just what I wanted and the service was excellent

Dwight A.

9/3/2017


Product was of top quality. By ordering from your company, I had a great no hassle experience . Will be a come back customer .

Richard B.

9/3/2017


The product was exactly as stated. The package was missed handled by the post office. etrailer followed up to make sure I received the package this is example of excellent customer service I would recommend this company

Cammy D

8/31/2017


Exactly what I ordered and works great

Randle T.

8/31/2017


good prices fast shipping great staff will tell others

Ben K.

8/31/2017


Great product! Exactly what I needed to go from truck to truck.. Great customer service and fast shipping!

Great hitch

8/31/2017


What an excellent website showing features and benefits, as well as installation videos on my very car. Order came quick and installation was easy. Thank You!

Bob G

8/30/2017


Good Website with excellent description of item. Good communications, Quick Shipping, item as described would do business anytime

Hock

8/30/2017


Immediate shipping, great website and helpful demo videos for almost every model.

Pat

8/30/2017


etrailer is my go to vendor for all trailer needs. Price competitive and fast shipping. What more do you need?

Ed

8/30/2017


Excellant product and service. Very happy with all the products purchased through etrailer

Carl C

8/30/2017


Accurate and fast reliable company..

Scott

8/30/2017


Service was great. Order shipped promptly. Product was exactly what I had been looking for.

Bill

8/30/2017


GREAT PRODUCT I HAVE ORDERED SEVERAL TIMES OVER THE LAST 3 YRS . YOUR SHIPPING JUST SEEMS TO GET BETTER & FASTER. I WOULD SEND PICTURES OF MY COMPLETED PROJECTS BUT I HAVE NO PATENT RIGHTS YET, SO I DO NOT WANT ANYONE TO STEEL MY IDEAS. AGAIN , WONDERFUL PRODUCTS GREAT , FAST SHIPPING , KEEP UP THE GOOD WORK

KRAZY JOE

8/30/2017


Quick delivery, great website, good purchase, thanks

Gerry S.

8/30/2017


Third Order from here. Always above average. Two arrived a day early. Sales staff was above being polite. Oh and yes I will be back.

Pete

8/30/2017


Always oppleased with etrailer, products, shipping, and followup

Paul

8/30/2017


Got everything I needed in a timely manner and it all worked perfectly. Thanks!

Su

8/30/2017


I live on a farm where it seems we're always fixing trailers or building trailers for use. I have bought several hitches from etrailer and they have ALWAYS been helpful. Great selection to choose from also. Recommend them highly.

Gerry O.

8/30/2017


good price & excellent quality ... quick shipping too ..... definitely recommend

diy

8/30/2017


great product. truely nice people to deal with.

JBL

8/30/2017


Coming from a dealership that very busy on a daily bases we're always on a time crunch. etrailer definitely met all expectations, great costumer service fast shipping and always kept in contact, email and by phone thank you for your excellent service!

Scottsdale RV

8/30/2017


We are extremely happy with trailer hitch and accessories that we ordered. Shipping was very fast and the product was as advertised and took about 30 minutes to install. Thanks for your good service!

Joe H.

8/30/2017


Ordered the product I needed online and received it within 3 business days. Very easy process and quick service.

Blake A.

8/30/2017


This is my second order from etrailer. You can't beat their prices and everything ships the same day. I will use them again for my trailer needs and I recommend you do as well.

Jim B.

8/30/2017


The product quality can speak for itself, but i was extremely satisfied with the turn around time. i received my package in plenty of time for a planned camping trip. Also your customer service was top notch. i got a phone call checking my address for shipping and thought it was really great that someone was actually handling my order with care and it wasn't just me and a computer. So thanks alot. I'll for sure be using this service in the future

Sam F.

8/30/2017


Very informative website, prompt shipping and quality product.

Dave P.

8/30/2017


Very informative website, prompt shipping, and quality product.

Dave P.

8/30/2017


I received terrific phone service and my order arrived exactly when I was told it would. Thank you so much!

Chanda M.

8/30/2017


Great consistency a must have for your haul trailer or r/v. Thank you Etrailer for your great customer service you guys really go above and beyond for your customers!!

Loren .z

8/30/2017


ETRAILER CORPORATION has furnished high quality products in a short period of time on multiply orders. I do not hesitate to recommend them.

Eugene R.

8/23/2017


Holds my back up camera perfectly!

Dave A.

8/22/2017


Everything went great, much easier than even the directions . I have not had a chance to use my new hitch, but so far I am very happy. Thank you for a great product and an even greater experience on the installation.

cliff Footlick

8/22/2017


The tail light I purchased was a perfect replacement for my stock boat trailer need. Item was well priced and came quickly. Well packaged, and shipping was reasonable. I don't provide many reviews for the numerous online vendors I use, but I strongly recommend etrailer.com. This was my second order -- flawless service and a great product.

David B.

8/22/2017


This was exactly what I needed. Looks like good quality.

Andrew J.

8/22/2017


After hours I placed an order for a hitch. Then remembered I forgot to order wiring. I emailed them immediately and called the next morning. They added the wiring and completed my order so I wouldn't be charged shipping on the separate order. That is good customer service to me!

Susan D.

8/21/2017


Everything came in and was great. Shipped in faster than expected. Would recommend etrailer.com and will use it in the future.

Jeff S

8/21/2017


Product received in timely manner and was just as ordered. Would recommend to friend and have no issues placing future orders. Peter M.

Peter M.

8/21/2017


I would give 10 stars if I could. This was an amazing experience. Starting from the website which makes an extremely good job in finding the right hitch for your car, the free and fast shipping (2 days!) And the extremely accurate installation instructions. Will recommend to everyone I know

Juan

8/20/2017


Exactly what I ordered. They kept me informed of the status of my order. Packed well, great product, highly recommend this company

Mj

8/20/2017


How can you beat this service ! the folk's at etrailer not only had the best price but my order showed up much sooner than what I was expecting . That relay make the local parts store look bad.

Randy M

8/19/2017


Fast shipping, love the emails on the status of my order. I'll buy from Etrailer again for sure. Thanks, Shannon

Shannon Bragg

8/18/2017


This was my fourth or fifth order from etrailer. Never disappointed in the product, price, or service. Go to source for trailering Patty's and accessories.

Mike

8/18/2017


Excellent service from start to follow up finish, etrailer is now book marked for my rv needs, fast, courteous and such an easy website to navigate! Thank you etrailer!

Tim R

8/18/2017


Excellent follow up during the entire process. I received exactly what I ordered, on time, with updates during shipping. The installation video on etrailer's web site was an additional plus that made for a smooth install.

Eddie M

8/18/2017


This is exactly what was needed and it came fast, I will be ordering some lights next for one of our work trailers. I have placed about five orders here at etrailer.com and have yet to be disappointed. Keep up the good work.

Doug H.

8/18/2017


Very pleased with my first etrailer experience. Shortly after placing my order I received a confirmation stating when it would be shipped, the arrival date and a link so that I could track the order. It arrived on the date promised and was well packaged. Will do business with them again.

Charlie P

8/18/2017


Great prices and quick delivery. Appreciate it guys.

Chris D.

8/18/2017


Everything looking great. As listed. Shipping on time. I would suggest this company to everyone I know.

Jmayer004

8/16/2017


everything i ordered came within a week very efficient company

val h

8/12/2017


I want to thank the folks at e trailer for the good service. All the parts I ordered are of good quality, they all worked good and I will be using e trailer from now on! I also think that the email they sent with the instructions for each item was a great idea.

JR

8/11/2017


Good quality product. Thats why I shop etrailer because they wont sell something they dont believe to be of good quality and function. In house testing of the product before it's on the site save us customers the headache of failed products, returns & replacement. One year follow ups with their customers helps this too. Excellent Service reliable products & instructional videos.

NextLevelDetailAz

8/9/2017


We've purchased many items from etrailer! ALL of them have been received well before the estimated time frame; which is EXTREMELY pleasing! etrailer has fantastic products--at least what we've ordered, and extremely fast shipping! Thank you etrailer!!! etrailer Please please please do us all a favor... don't change what you are doing. Many companies like yours get seemingly rave reviews and for some reason that goes to their heads and they change. Stay true to the customer service you've been providing and you will have life long customers like us!

MARK

8/9/2017


I placed an order for replacment keys. They where delayed, which was no problem for me. But the staff called and emailed me on a regular basis to let me know 1) they where delayed 2) they had arrived 3) they had been shipped and 4) I should have received, which I had). Thank you for everyone's excellent customer service. Its something that is missing in a lot of business, but not with this group of dedicated employees.

Kim M

8/4/2017


Good deal, quality product, excellent pricing.

george h

7/31/2017


Shipping was fast as usual which I am always pleased about. On the downside, I had contacted etrailer ahead of time about wanting tires less than a year old so as to avoid shipping to exchange out of date tires for in date. Unfortunately 3 were out of date (always check the manufacture date of trailer tires, they only last 5 years!). However mistakes happen so the five stars are for etrailer's quick response to fixing the situation by quickly sending me replacement tires even before I had sent the old ones back! I have always been very happy with their quick customer service responsiveness and the courtesy to have free videos they post to help customers, and really anyone, who need help with various trailer concerns. :-) I do not purchase trailer tires from anyone else as a result of their outstanding customer service.

Tim

7/29/2017


The reason to buy at etrailer.com is the customer service, which is CRAZY attentive. Expect follow up emails and communication through every step of the process. My favorite... Upon delivery of my order, I received a follow up email with install instructions and a link to a youtube video to assure my amateur installer doubts. The hitch installed exactly as described. I wholeheartedly recommend etrailer for anyone out there in the market for the products they sell. It was a truly enjoyable experience.

Jeremy Y

7/27/2017


good prices , fast delivery, web site user friendly

Jim C

7/26/2017


I have shopped with Etrailer for several years. I have never had a problem. Their instruction videos and web site are fantastic.

Bobby

7/24/2017


I have shopped with Etrailer for several years. I have never had a problem. Their instruction videos and web site are fantastic.

Bobby

7/24/2017


Kevin did a great job. Product arrived a day early. Kevin an outstanding representative of etrailer. Would not hesitate to do business with him in the future. Larry Kelly.

Kevin

7/23/2017


Products I wanted all in one place and great prices. Super fast delivery. Will come back here first when I need something

Bob P.

7/23/2017


I never leave reviews but felt compelled to based on my outstanding experience with your company. From the great product and installation videos on each product I bought, to the great customer service and fast shipping, I wish every online purchase went as smooth as this transaction. In terms of the cargo carrier, well built and works as advertised. You guys are awesome, keep up the good work.

John O

7/23/2017


Everything is working great!

Chip G.

7/23/2017


Great job.

Robert Moretz

7/23/2017


This adapter is a very strong well constructed unit that comes unpainted so you can paint it to match your trailer. Etrailer was recommended to me by a friend and I am happy to find this company. They are competitive, have a well rounded product offering, and an easy to use website.

RogerD

7/23/2017


Hitch & wiring arrived on schedule. I installed myself, ETRAILER video on you tube very helpful. VERY satisfied. THANKS!

Don D.

7/23/2017


It was great to find etrailer. They had the product I needed (key), at a great price and fast shipping.

Mike U.

7/23/2017


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