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Customer Feedback and Reviews

viewing 1 - 150 of 43939 customer comments.


Best customer service!

JohnP

2/23/2018


Way beyond perfect!! In service, help, speed ! Simply everything!

Gary

2/21/2018


I have to say this company has been great! I shot them in a question on adding some axle risers for our ‘17 R-Pod. And not only did they get right back to me but offered me multiple options & few other things to consider while taking on this project. I really liked that it was like talking shop with one of the guys and I appreciate the time they took to help us out. I know it sounds like I have a bromance with this company and yes I have been bragging to friends about these guys but I believe this company had my back and wasn’t just trying to sell me something. Thank you to all at Etrailer Corp. See on y’all on the mountain.

Josh Tombs

2/20/2018


a very good product but more importantly this company is TOP NOTCH AND CARES ABOUT IT'S CUSTOMERS

Kerry

2/17/2018


Great products at great prices. Shipping is quick, easy, and lowest price around. Purchased quite a few items from etrailer, always pleased. Very helpful, knowledgeable staff. Returns are NO problem.

John MB

2/15/2018


This will be more of an overall etrailer review as opposed to a specific product review as I've yet to actually test the product. So, you might ask, how can I feel confident enough to review a company whose product I have not tested. The answer is simple and solid...I, in all actuality, tested the very fabric of etrailer itself; their employees (specifically Bill and Kristin, my many kudos to you both). I tested their patience. I tested their gumption. I tested their resilience. I even tested the very foundation of their courtesy. With my innocently incessant questions, concerns and over-dramatizations, I pulled, tugged and prodded at the very essence of, what I can only assume is, their corporate ethic. I begged, probed and, most likely to some extent, annoyed their customer service with email after email for days; although, I'm sure to them it must have seemed like an eternity of overtime. Not once, was a single one of my inquiries met with even the slightest hint of aggravation or delay. If you think that I'm just touting because I love talking, you're sadly mistaken. Never in my long years have I ever "reviewed" anyone or anything online. I don't Facebook. I don't Twitter. I don't even go to the customer service desk at the grocery store. It's not my style and it probably never will be. But, I would feel remiss if I let this one go. There is a reason why their site comes up so frequently when searching for answers to new questions and available products...their company is clearly founded on successful ideals and, every effort of their service department proves it beyond a doubt. In the end, this old man was wrong. And, I suffered them through an unnecessary ordeal. But, I've come to find, that, in life, we get tested, often when we least expect and even more frequently, without knowing why. I can not say that there is a better reason for the tribulation they so positively endured other than to give me the confidence to proceed. But, then again, as customer's, is that not but what we seek. I sought affirmation and reassurance that I wasn't just shoving my money into a machine but, instead, shaking hands with an old friend. I was not disappointed. And, I doubt that you would be either. In fact, in my humble opinion, I believe that you'd have to be downright incorrigible to meet any dissatisfaction with their service. In an online generation where almost every site has almost every thing, and all at pretty much the same price, I can see no excusable reason to overlook the absolute value of total confidence in your purchase. The fact is, that at some point, I will need to order something for or have a question about my RV again, and every time my browser search shows results from etrailer.com, I will go their first because I have the experience to know that they know that the way they treat me will bring me back.

Shawn

2/11/2018


This is the second time I have installed a hitch and wiring both obtained from etrailer. Both times all went well. The videos were very helpful. I am not sure I would have figured out the plastic remove without them. It took me quite a lot longer than suggested to get all the parts installed but I was being very careful with the plastic. This is a car with less than 200 miles on it. A lift would have helped but I managed on the shop floor fine. I saved a pile of money over what the dealer would have charged.

BartC

2/10/2018


All products we've ordered from you have been top quality. We especially appreciate your how-to-do-it videos, which are invariably excellent. The time or two I've needed to contact you resulted in very attentive and personal service, a scarce commodity these days with online companies. The bottom line: etrailer.com does an excellent job of serving its customers with a wide range of products, excellent information on them and top flight customer care.

Robert

2/10/2018


WOW!! I found the product I needed for finishing up a project, and 48 hours later it was on my front porch! Not only that, but Lindy, the girl who helped me with the purchase, could not have been any more helpful, or knowledgeable!! etrailer, you're doing a world of good, and I look forward to further purchases with your great company!

Bob

2/7/2018


LOVE these folks @ etrailer!! Super friendly. Customer Service driven (for real). Great line of products at really reasonable prices. Fast shipment with reliable communications. If you need something, and want to avoid a lot of comparison shopping... give these folks a shot.

Gary From Colorado

2/6/2018


As always, I very satisfied with my purchase from, etrailer. I have bought from them before and always get great service and products. Of course Ole George, keeps me up to date on my items and information about shipping, and even lets me know when it is delivered. I think he has a spy cam somewhere so he can watch over the items. Not sure how he does it. etrailer has to be a family owned business, as they care for the customer like family. Many thanks to all the etrailer employees for making my purchases a great experience! P S They didn't pay me to write this.

Donald d

2/6/2018


Loyal / Reliable / Honest people accompanied with quality products = Great Business. Looking forward to using you guys in the future, Thanks

Drew

2/5/2018


The product is great...exactly what I asked for. But, more importantly, the service from etrailer is exceptional. They always help me select the right part for the job. Orders show up on time, every time, and they keep me posted on the order status. I usually get a confirmation of shipping moments after the order is placed!.....how do they do it? Awesome service. Thanks to Angela and the rest of the Customer Service gang.

Steve

2/2/2018


I haven't yet installed the product but I did want to comment on the service--Outstanding! My order was processed promptly and shipped quickly. I received an email notifying me of the shipment and tracking information and a follow up after delivery to make sure all was well. Frankly, I was surprised. It seems as we move more and more towards e-commerce, the service-after-the-sale has been diminishing. Kudos to etrailer.com and George J. for demonstrating that some companies are still customer service focused. Great job and thanks much! I will be a return customer.

Mike

1/30/2018


Kind of a hard bolt to find. etrailer had it and shipped it expeditiously...all the way to Hawai'i!! Mahalo for your help.

Kirk

1/30/2018


I was checking on the internet to get a new wheel for my trailer could not find one anywhere, most salvage yards don't sell them. they just recycle them. I was going to get a tire locally. I found I could get a wheel tire combo ready to go cheaper than I could buy just a tire locally. I had a question about the offset and typed it in on there website and wasn't long they answered all my questions. so I ordered two combos late on Thursday afternoon. I got an email the next day saying my order would be delivered on Monday. I thought to myself there is'nt anyway they can get them here that fast , but bygolly they did. they were aired up ready to go. also anything over $99 free shipping. great deal,great service. if I need anything else for my trailer it will come from etrailer.

Doug

1/29/2018


Product is good, but the customer service is even better.

Jonathan

1/29/2018


First off. These chains are awesome. Just like described. Was offroading through about 18 inches of snow over the weekend. I was driving around in 2 wheel drive just to test these things. My expectations were surpassed with these chains. Secondly this company is a dream to work with. They made everything so easy and pain free. I loved the follow up emails from the company. Makes me feel like they do care about their customers and their products. I plan on having these chains for a while but if I ever need more I will be coming back here. After everyone saw my new chains this weekend they wanted some. I highly recommended this site to about half a dozen people already. Great site and great product

Michael

1/28/2018


Decided to flat tow my Jeep behind our new motor home. The Jeep has a 3" lift and an after market bumper with D-ring tabs that I will be using to mount the tow bar. To stay withing the tow bar specifications, this adapter is exactly what I needed. I was going to make one but for the price and delivery, it was a no brainer to buy. It's well made and well finished. Another picture in a review had my exact situation and made it easier to make up my mind. etrailer is one of the best on-line or box store customer service organizations that I have ever dealt with. The documentation, videos, shipping information all outstanding. Thanks

Steve

1/25/2018


These folks "etrailer" are GREAT to do business with!! I shop around big time, and have found that these people have such a wide variety of items just just seem to hit that "sweet spot" of fulfilling my needs. Quality items at super competitive prices. GREAT communications, and FAST shipment. I will hone in on "etrailer" when I need anything else. Thanks you guys (and gals)

Gary

1/24/2018


Michael, Lindy, They fixed a mistake and did a great job at that. I would definitely recommend this company. Also I love the hardware. I love the concept of this business. It is refreshing to receive great customer service once again.

Corey

1/24/2018


Exactly what I needed at a fair price. Shipping was prompt and updates were sent throughout the process. Great customer service!

Craig

1/24/2018


There is not much to say about buying a boring part like this other than the part availability, perfect fit and quick service that etrailer.com consistently provides. So the 5 stars is for etrailer in general. I will be a return customer over and over for sure. Thanks etrailer for being there and doing a great job for us.

Jack W

1/18/2018


Great customer service

James

1/17/2018


Super Fast Delivery! Correct and QUALITY parts!

Daniel

1/17/2018


Good product easy to install shipping was quick no problem will order from etrailer agin the sales person knew the product that’s a plus thanks

Steve

1/15/2018


Great customer service and quick delivery of product.

Robert

1/13/2018


Best service of all e retailers. Prices are very good and shipping is fast. Ordering is simple.

Teryl

1/11/2018


Always great products and great customer service at etrailer

Stuart

1/10/2018


I found a how-to video from etrailer online. Without the video, I would have had to pay someone to install (more for the wiring). Went directly to etrailer to buy the hitch for my Jeep. Very satisfied and very grateful for the service-

David

1/9/2018


Good quality product and friendly staff..

Rodney

1/9/2018


All their products are of good quality and the customer service is even better. Definitely will be buying from them again in the future.

Osvaldo

1/9/2018


best online service for trailers,camper towing products,etc that i've found-excellent service, shipping and follow up

Donald r.

1/9/2018


I am very happy with the items from etrailer. All are as described on the site. Besides selling high quality products, etrailer also provides excellent customer service. Keep up the GREAT work!

Joseph

1/9/2018


I really enjoy working with etrailer. They have great products at a fair price and when it comes to service they are second to none. I have ordered several times from them and I am always impressed with the way they handle my orders. etrailer has help me set up my 24 ft. cargo trailer with all the etrack and accessories then I needed an auxiliary transmission cooler and they had exactly what I needed. I want to thank the entire team for doing such an awesome job. You guys are great.

A. keath

1/9/2018


I purchased a trailer hitch, 2 inch receiver w/ball and wiring harness for my 2001 Jeep TJ from etrailer.com. The products purchased where of the highest quality and fit perfectly. The service from the company was excellent, the shipping was excellent and the delivery was very fast. I am very pleased. I will use and recommend etrailer.com for future needs.

Kristine

1/8/2018


So easy!! Love love love the step by step concise installation video (without any swearing ) on my 2017 Subaru Outback Lol ! My mechanic buddy and I did it in about an hour. Was so impressed that I immediately watched the wiring harness install video and ordered that too. The dealership wanted $600 for hitch and labor so thanks for saving me a few hundred dollars. You guys rock!

Kim

1/6/2018


Great Company Good Service.

Neal

1/6/2018


Great prices, excellent customer service and fast delivery - what more can you ask for?

Woody

1/4/2018


Good morning, I wanted to let you know that your company is outstanding! I have been purchasing parts for my trailers for years from you folks. My orders are always correct, you carry all of the top products, your instructional videos are extremely helpful, you keep the customer up to date with shipping status, even with regular shipping I've never waited longer than 5 days to receive my order. I recently purchased a fifth wheel trailer and found out you also sell RV accessories. Before realizing that I had made some purchases from [an online camping equipment retailer]. They couldn't get either order correct. Their warehouse never received one of my orders, parts shipped separately from one another, one order was canceled because they thought it was the original order they messed up on. Anyways, I have since made RV purchases from you and will continue to do so. It's probably not often you hear feed back about your company but I just wanted to let you know you have a customer for life, and I have and will continue to tell friends how great your company is! It's nice to do business with a company that cares about its customers like you do. Manufacturers should be chomping at the bit for you to carry their products. A tip of the hat to etrailer, you've really got it figured out!

Brian

1/4/2018


This product was exactly what I thought it would be. The customer service that etrailer provided was excellent. The customer service alone will bring me back.

Deston

1/2/2018


This product fit my Honda Fit perfectly. This is my third hitch receiver bought from etrailer, and this is the 3rd time i've been extremely satisfied with the entire experience. The fit has always been perfect. The install videos are extremely useful. The estimated times to install are weirdly accurate. The prices can't be beat. The shipping is incredibly fast. I recommend people use your company all the time, and I am extremely greatful for your continued amazing service.

Fred

1/1/2018


All questions about item were answered promptly and the pressure washer arrived at the time stated it would. I had a hitch installed on my Honda Element a few years ago at no charge and it was a pleasure from start to finish...and functions perfectly! Anytime I need something that will facilitate a hauling issue this is the place to go. I just call and ask!

Steve

12/29/2017


The hitch cover that I purchased was as described and an excellent product. I continue to be thrilled with the site, service and products at etrailer.

Robert

12/27/2017


Had the exact part I needed and arrived as promised. Very happy with results from eTrailer Corp. Will definitely keep them in mind the next time looking for parts. John C.

John

12/26/2017


Extra effort provided by the employees to ensure quick delivery, even during the Christmas rush. Thanks again.

Keith

12/26/2017


Ordering from etrailer was easy, quick, and all products perfectly fit the description. Will order from them again if needed. Thank you!

Kevin

12/26/2017


My hitch was delivered the next day! I had it put on and was done in about 45 min. The ease and speed that I finished this project made me feel like the Man! Who ever designed the assembly is a genuis. I was able to put my mothers chair lift on her car and my back Thanks You.

Jonathan

12/24/2017


Thule Keys-- Was down to one key for my cargo box rack. I sent etrailer the key code with the order and there you go. Two more keys gave me peace of mind. Great price, fast shipping and careful packing make eTrailer the go to website for all your trailer and RV needs. We have bought a fair amount of parts, merchandise and presents from etrailer. They never disappoint and answer all questions with a lot of knowledge and good cheer. What a great service team. Recommended!! They know their stuff.

SteveGee

12/23/2017


The Instruction states that this is a 20 minute job. I built HotRods so I know a little about working on cars and Trucks. My wife don't know how to put a socket onto an 1/2 inch extension so I decided to let do this job. I sat in a chair and read the instructions to her and helped her with the tools and she installed this hitch in less than 45 minutes. I was impressed. She was happy because she didn't even get dirty. Thanks etrailer.

Jim

12/23/2017


Great Price!! Great Value!! Bought a used trailer and the tires were in bad condition. Found the exact tires I needed from etrailer.com. Their tires were less expensive than ALL the tire dealers in my area (including having the new tires shipped)...actually got two new tires for just a little over the price of one tire from most tire dealers in the area. Called customer service at etrailer.com to verify the price and tire information, and was very pleased with how knowledgeable and friendly they were. I'll always order from etrailer.com in the future!! Keep up the good work!!

Doug

12/23/2017


Shipping was quick. Dismantalling the Outback was harder than I thought. However mounting the hitch was a breeze. Everything went back on far easier than it came off. Was so worth the extra money because it is almost invisible, absolutely love the design.

Doug

12/23/2017


Great product and even better customer service. I will continue to shop at this website in the future.

Andrea

12/22/2017


Great products, prices, easy to use web site, met delivery promise during busy Christmas season.....I will buy again and I will recommend.

Robert Noffke

12/22/2017


Purchased this ball for my Anderson Ultimate hitch system. Absolutely perfect. My first time using etrailer and will not be the last. Ordered on line, very nice rep called to let me know it was shipping (who does that??), able to track the package all the way to my front door and arrived as promised. The guys at etrailer should give other companies lessons in customer service. Very impressed.

Richard

12/22/2017


Placed order on a Saturday and item was packed same day. Received on following Wednesday. Same item was on another well known site for $15 each plus shipping. I got two steps [that were less expensive than a competitor] plus FAST Shipping. They even tried to answer my question on how to properly mount the item on my Dog Box. I did not even know what thickness the alum tubing was I was mounting it too. My wife's cousin made it for me and he died a few years back. Attached are pictures of the finished job. I have bad knees and it is hard for me to get up and down. I even have a step that drops from under the bumper to step up on the tailgate.

Wilton

12/22/2017


This is an etrailer review. A great buying experience. Fantastic communications, customer service & delivery. I had a special request and they accommodated me, no questions asked. It just feels like a customer first environment. The delivery was prompt and the packaging was top notch. I highly recommend etrailer and I will definately use them for any additional products they handle. I can't say enough good about this company. Thank you Michelle and George for great service.

Tom K.

12/22/2017


Simple. Quick. Reasonable. Awesome! Had order in 3 days easy to install, Exact replacement.

Wayne

12/22/2017


Great product. Exactly as described. Shipped very quickly. Thanks!

TC

12/22/2017


Tarp fit like a glove and arrived very quickly. Customer Service, specifically Yvonne R., was extremely helpful and knowledgeable about this product. She was able to correct a mistake I had made with my initial order with ease. I will recommend etrailer to anyone in the market for the products you sell. Thank You.

Scott

12/22/2017


I ordered a product that was intended to be a Christmas gift, and it was already a little too close to Christmas. The part was out of stock and the staff had the insight and courtesy to call me personally and ask if I would be OK with the same product, just a different brand so I could gift on time. I really appreciated them going the extra mile and providing personal service. I received the product with time to spare! Thank you etrailer!

Stephanie W.

12/22/2017


Great products at a great price. Excellent web site with "how to" videos that help with installation.

Michael

12/22/2017


Hi, I have bought this hose from several other companies and when I get them it has a tag saying Mr Heater. It seemed Mr Heater is a supplier for many other companies, well they never worked. This hose allows more gas before going into bypass mode. So my gas heater and gas refrigerator and gas stove can all work at the same time, or I can just use one of these without any problems. Plus this hose has a steel braiding around it so it cant get cut or worn from rubbing on sharp edges. And the best thing about it is the price is so low. We live in our RV full time and this hose will last for as long as the trailer. It's too bad they don't use a hose of this high quality when they made the trailers. And Etrailer.com shipped it out right away. I will only buy my trailer supplies from etrailer.com from now on, they only sell higher quality parts and at a fair and low price.

Neilson and Nilia Shepard

12/22/2017


I'm feeling totally awesome right now cause I got this installed! I've never attempted anything like this. The step by step instructions and videos were all I needed. I'm glad I didn't pay someone else for this work. Thanks to you guys I feel more confident and ready to hit the road from Alaska to North Carolina!

Marisa

12/22/2017


Great product, Fast shipping!! Top Notch customer service!! Thank You!!

Joe

12/21/2017


This is a really great company . Awesome service! Buy with confidence!

Joe

12/21/2017


Got a great price on two tires for my log splitter. Also my shipping was upgraded for free. Perfect transaction and will for sure purchase from etrailer again. -Shane

Shane

12/21/2017


The tow bar, hitch, and plug assembly was the exact fit and even better quality than I had expected. The price was right and I received it all in only 2 days...! I highly recommend etrailer.com. They have everything you need in one place, excellent customer service, and quick delivery!

Eddie

12/21/2017


The jack works really well! There was an issue with the first one I received being damaged in shipping but etrailer spoke directly with the manufacturer where it was drop shipped from and they immediately sent a new jack. Wonderful customer service from etrailer and Ultra-fab.

Joshua

12/21/2017


received the mirrors very quickly. they fit as you said they would. you have a new customer. etrailer rocks!!!!

Bert

12/21/2017


I always talk about the service and how everybody at etrailer is fantastic ! The videos are always so helpful and right-on

Stephen

12/21/2017


Super response and delivery. especially this time of year. I will be shopping early next year for more items. Thanks again. Dave A

David a

12/20/2017


Item is just as described. Associates kept me very well informed as to the status of my order and shipping info

Cory

12/20/2017


Great price, fast shipping, terrific customer service, and a really well made product. Super easy install. Thanks George!

Josiah

12/20/2017


Excellent experience throughout buying process. Website was clear and easy to use, product was shipped AND arrived as promised, and customer service was engaged from order placement to fulfillment. Absolutely recommend and Will definitely use again.

Jonathan

12/20/2017


Worked with Michael E. He was very helpful in making sure I had the proper wiring for my application. Very satisfied and recommened etrailer for all of your vehicle accessory needs !

Mike

12/17/2017


Only place on the Web to order parts for trailers, best site an d service.

Allen

12/15/2017


Very good business to work with.Helpful employees. Product arrived a head of schedule. The "Master Hitch Lock is perfect. Great product. Will buy more.

Steve R.

12/13/2017


Great service.

Philip

12/13/2017


exactly what i ordered. great fit and when the first order didn't contain it, customer service is second to none they sent another right away. will definitely continue to do business with you

Taylor

12/13/2017


Great product! Worked as expected, easy to install and remove. Great service and it arrived when they said it would. Would definitely use etrailer again:)

Steven

12/13/2017


The Westbar LED Agricultural Light was exactly what I wanted and is a verv bright and eye catching at night. Molly S in Customer Service was very helpful in helping me out when one of the items I ordered was out of stock (Dielectric grease) and suggested a good substitute to me. She helped straighten out the billing and then expedited the order. I know that I can count on etrailer for great service.

Anthony

12/13/2017


This is the second time I have ordered from ETRAILER and I have been very impressed.

Chris

12/13/2017


They did great job getting the right one to me

Bob

12/13/2017


Worked perfectly and good quality. Also, the delivery came sooner than expected which was a nice surprise. I would not hesitate to buy again from etrailer.com.

Karl M.

12/13/2017


Quick service,thanks

Richard

12/13/2017


I want to express my appreciation for your prompt service. I received the shipment the next day although you indicated my order was too late. This was a great help for me. Keep up the great work and I will be a return customer if I need anything else.

John

12/13/2017


Thanks for quick shipping

Ryan

12/13/2017


I am so relieved! And thank you so much for staying on top of everything and making sure the delivery is correct and prompt. It is such a relief to be able to order from a reliable company still. I really needed that after my horrendous experience with another site. I always highly recommend etrailer and will continue to do so. Many thanks to you and your team for a painless experience.

Lori B

12/13/2017


If you knew me, you'd probably call me one of the biggest cheap skates you've ever met. On many items I buy, it's usually the lowest price that wins over maybe shipping time, brand loyalty, etc...... BUT even if etrailer is close (and when you weren't, you price matched + when noted), (and I do compare), your very fast shipping, (I don't think I have ever ordered something that you didn't have available that was out of stock or back ordered), and excellent web page makes ordering the available brands of hitches and wiring harnesses for my exact vehicle a breeze. I have never had any issues with any of the orders I have made with etrailer. AND the links to installation videos right on that page makes install prep much easier. Keep up the good work.:)

Mike C

12/12/2017


Very fast shipping great to deal with

Steve

12/12/2017


Great service and quick delivery. Highly recommend

Mike

12/12/2017


Great product. But the service from eTrailer was the best.

Al

12/12/2017


Wow. Super fast shipping, and a great product, as usual. You are my go-to source for hitches and wiring.

Mikecrowley

12/12/2017


You should teach other companies how to do business, very professional,and on time good job

Russell

12/12/2017


Wow! Just got home and had a FedEx envelope at the door... Emailed you yesterday about this issue - and you made it right... and you did it fast! Your customer service is awesome... Thank you!

David M

12/12/2017


Excellent selection of parts. Great pricing and super fast service. They have hard to find items as well. 10 stars because 5 really isn't enough. Thanks George!!!!

Anthony

12/12/2017


GREAT SERVICE WOULD SHOP WITH THEM AGAIN

JESSIE M

12/12/2017


Fast delivery. Great product. I will use y’all again. Thanks. Hershel

Hershel

12/12/2017


On time and quick good job

Catamaran boatyard

12/12/2017


Omg!!! Thank you thank you!! I have ordered before and it was quick but this is awesome. My friend Mark orders from you also and he said your service can't be beat!!!

Judy H

12/12/2017


Order was quick, shipped and received, third order with etrailer and all orders arrived as planned. Buy again

Edward

12/12/2017


Product was ordered and shipped with ease. etrailer is easy to work with, will definitely buy from in future.

Bryan

12/12/2017


exactly what I ordered great company fast shipping will do business with them again

Rodney

12/11/2017


While I just got the hitch today, it is like the one in my old truck. So, if you have one, it does the job, better to stay with what you know. I find I'm using etrailer more and more for the things I need. The prices are competitive and service is spot on. Couldn't ask for better.

Clyde

12/11/2017


I must say of all the companies i do business with you have got to be the top of the list. Delivery on time and packaging that stays together even though the carrier is sometimes rough in handling. This is the first time for me to brag about a companies treatment of a customer. I am in business and appreciate good customer care. Karpov up the good work and you will remain successful. Paul G

Paul

12/11/2017


Great product... high quality materials... easy installation... Thank you etrailer.com for the great communication regarding my order!

Jim

12/11/2017


Fast delivery, high quality and perfect fit. Thank you

Dennis P.

12/9/2017


Great hitch. Excellent customer service and fast shipping.

David

12/9/2017


excellent product,excellent phone service,and it was delivered 4 days earlier than expected.will keep dealing with etrailer .com

David

12/9/2017


Excellent product. Excellent price. Fast shipping and response to my questions. What more can I say?

Charles

12/9/2017


I have not opened the box yet, but I am sure the quality of the products will be fine. The courteous ordering, service and fast shipping makes me confident my order will be fine.

Charles

12/9/2017


I was very impressed with the personal attention I received. It took a little while to get the product from the factory, no problem it wasn't an emergency. Very nice people I will deal with them again.

Charles

12/9/2017


This 15am dog bone worked perfectly. etrailer’s customer experience was the best I have received. I’ll be looking to etrailer first in the future.

Phillip

12/9/2017


Excellent product, quick shipping, outstanding customer service! I’ve been dealing with etrailer for several years and they always have exactly what I need at a price that can’t be beat. Ba-ba-boooeeyyy!!

Red Eye Nick

12/9/2017


Excellent product, and delivery on time. I recommend this supplier 100%

Rafael

12/9/2017


Great Product & technrcial assistance

Roy C

12/9/2017


Great price and fast shipping just what I needed.

Judy

12/9/2017


Excellent product. Been a RV guy for 30 years. etrailer is absolutely a great online store! I am always fascinated with the outstanding customer service! You have set the bar for all to achieve! Thank you for the excellence in customer service! You stand out!! BT

Brian

12/9/2017


etrailer has been my go to online store for items that I need and they carry. Always fast shipping and great communication along with quality merchandise. Thanks again.....

Randy

12/9/2017


Fast shipping and the product was top quality! Deffinateitly will recommend etrailer.com to others.

Stephen Pielock

12/9/2017


Great company to work with!!! Prices are very fair and the communication throughout the transaction is extraordinarily! I will absolutely buy from here again and will use this transaction as an example to my office staff as how customer service should be.

Joseph

12/8/2017


Perfect place to order all your towing parts from!!!!

Wayne

12/8/2017


My part was supposed to be delivered on 12/8/17 but Iit was delivered 12/7/17 a day earlier and the parts was exactly what I ordered so great job etrailer. Would recommend yall to everyone!!! Thanks

Wayne

12/8/2017


Contacted Jennifer at 4 PM on a Wednesday informing her that I ordered the wrong size axle spring conversion kit. I asked if she could do her best to get it to me as soon as possible. Whatever she did, it was on my porch by 8 AM the next morning. Job Well Done. Will use again

Tom

12/8/2017


Items were shipped quickly, packaged well. I am very pleased with service and products, they were exactly what I ordered. Thanks erailer, great place to buy from.

Michael

12/8/2017


Pleasantly surprised at the convenience of this device. Assembly was a piece of cake. Works exactly as described and shown, and the slightly oversized receptacles make inserting the bike rack a breeze. Rolling sure beats lugging! And I cannot say enough nice things about etrailer: ordering and checkout is simple, shipping is extremely prompt, and the emails from the company have a nice, personal, feeling.

pabugeater

12/8/2017


Excellent experience! Easy DIY because of perfect fit of product. The product is fairly priced and was delivered on time, as promised, in perfect condition. These guys really know what they are doing!

Kurt A.

12/8/2017


Have not installed kit yet ,but appears to be as advertised . Shipped fast , nothing but good experience with etrailer

Murray

12/8/2017


excellent service, good price.

Stephen

12/8/2017


Very helpful staff member. While speaking with him Ups pulled up with my order. Thanks again.

Thomas

12/8/2017


Super company Great products and price is right. Brad F.

Brad

12/8/2017


I received my order quick! Product was securely packed and priced right that's why I keep coming back to etrailer.com . Brad F.

Brad

12/8/2017


We have had good success with both the service of etrailer.com and product.

Jonathan

12/8/2017


Excellent customer service, excellent product and fast delivery. Buy with confidence.

Deborah

12/8/2017


Items arrived quickly! Everything was priced well! Will definitely buy from again! Thank you!

Christina

12/7/2017


It great place to deal with and good communication and fast delivery . I will always buy from them

Mike

12/7/2017


Why do I order from etrailer? The one word answer is excellent. From sales to customer service, they always meet or exceed their performance minimums and deliver.

Manuel r

12/7/2017


Staff was very helpful. They had item I needed in stock and offered many delivery options. Would highly recommend this business. Thank you to the great service. Sincerely Joe's Auto Service.

Joe

12/7/2017


Wow! Excellent customer service. 1 day delivery on 2 tire and wheel assemblies and Y-style bow stop. Both items are exactly what I wanted. Thank you

Larry

12/7/2017


Great customer service with my custom order. I ordered 4 locks with specific instructions on how they were to be keyed. Arrived exactly how I requested. Very hard to even talk to someone now a days much less have them take the time to listen and follow through. I will definitely recommend and use etrailer again.

Bruce

12/4/2017


Awesome product! Why don't these come standard on motorhomes?? Totally worth its weight in gold! I have a 2018 Thor Hurricane 30 ft Class A. Every gust of wind, passing semi, and rut in the road caused the coach to veer and sway. I fishtailed twice while driving because of a passing semi and a rut in the road. Now it drives like a dream! I am much more relaxed and don't have to constantly correct the steering. Several times, I have had the coach swerve due to wind, rut, or what have you, and before I can make a steering adjustment, the coach self corrected. It was simple to put on (I am by no means a mechanic), and worth every penny. I added this with the rear anti sway bar (also from etrailer) and now it is like driving a large truck down the road. It isn't what I would consider pleasurable (it is still a motorhome), but it definitely doesn't suck anymore. Seriously, these two items should be standard on all Class A motorhomes! Luckily they are easy to install yourself. Crystal K from etrailer also gave excellent customer service which coupled with the awesome product really made a great experience. She answered my questions beyond what is written on the website, followed up with email, and even called me to follow up when there was a communication issue (which was my fault by the way.) She was pleasant and professional. All in all, a really great experience and totally worth my time/money!

Eric

12/4/2017


Great help finding exactly what I needed. Received parts exactly when promised. Parts were in great condition and were exactly what I ordered and needed. Thanks etrailer.com

John

12/4/2017


Just what I ordered and received in great condition ahead of time Excellant!!!

GeorgeT

12/4/2017


Great product. As always great service from etrailer.

Rolando

12/4/2017


The Thule Helium Aero bike rack exceeds my expectations. There really is not any assembly required. It is very light weight and easy to install on my etrailer hitch. Those factors are important to me because I only want the rack on my vehicle when I need it, so I will be taking it on and off frequently. I also want to mention that etrailer customer service is as good as it gets. Extremely helpful and responsive to any questions. A good friend recommended etrailer to me and I pass it on to others.

John J.

12/4/2017


Quick shipping, reasonable cost including for the shipping. Exactly what we ordered. Excellent service and follow-up!

Jean

12/4/2017


Excellent customers service when I had questions and delivery was exactly as stated. I would highly recommend etrailer to anyone shopping for relevant parts.

Dirk

12/4/2017


etrailer to me the only place to go

Charles

12/4/2017


The best site on the internet for ordering anything hitch related! Got everything I ordered and it's all as expected!

Derrick

12/4/2017


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