fall hauling headquarters

Customer Feedback and Reviews

viewing 1 - 150 of 44038 customer comments.


Good afternoon I found your products to be very good quality and I look forward to putting them through the paces considering I work at a training center. Your service reps were very product knowledgeable and answered all of questions and didn't push me toward something I don't want or need. I look forward to working with you guys again in the near future.

Tyreef

10/10/2018


Working on 1982 tandem axle boat trailer replacing all lights to led. etrailer is the only one I found online that gave the dimensions of their lights & as a plus videos of them. Super store they are on top of everything makes all other competitors look stupid . Thanks for everything because of your attention to detail all the lights & light grommets were a direct fit saving me lots of time not having to retro fit anything. ANCHOR'S UP !!!

Allen

9/22/2018


Fits as stated. But what I’m blown away is .. is how I was treated over the phone.. I think I found the last company that knows about rue service!! A+ people!!

Dwayne

9/1/2018


Very happy with etrailer for the purchase of a Blue Ox tow bar with needed hook ups for lights, etc and an Air Force One Brake system for my 2018 F150. Crystal did a great job of comparing options and matching pricing from across the web. She offered free installation. The Installer, Shane was awesome, I wanted all hookups hidden by the front plate on the F150 when not towing, Shane came through and then some. Finally, the manager Robert was excellent on follow-up as we had some air leak once we got home. etrailer stood behind everything and follow was exceptional. Very pleased!

Fred

8/14/2018


Need a 6th star in the rating for OUTSTANDING ! Shipping speed was terrific. Order accuracy was spot on perfect for the three items I purchased. And the installation went EXACTLY as described in the video available online from etrailer.com. I wish all of the things I buy and work on myself went as smoothly and easily as this endeavor. GREAT JOB by the etrailer.com folks in EVERY ASPECT of the product and customer satisfaction !!!

David

8/11/2018


I’ve arrived at a point where I visit the etrailer website first to obtain detailed information on the products I’m interested in. I then do some comparison shopping to verify Quality, Pricing and Availability. The pricing is always competitive, but their service levels are extraordinary. The communications are excellent, and the follow-up (during ordering, after ordering, and after delivery) is top notch. I’ve ordered several times now from etrailer, and most the time they have the products in inventory ready for rapid delivery. On the occasions I’ve ordered a non-stocked product, I’ve received the products before the indicated times. An example is three different locking hitch pins all Keyed Alike so (1) key would work for all three locks. Their service levels have kept me as a dedicated returning customer. Thanks for all you do.

Mark

8/8/2018


etrailer is one of the clearest, best-designed websites I have seen for any product. There are so many trailer hitches and bike racks on the market, and etrailers' ratings and search feature enabled me to home in on exactly the ones to buy. They shipped their product immediately, and kept me informed about its delivery. I installed the hitch this morning, put the rack on it, and I am ready for vacation. I have never had a better online buying experience.

Chris

8/3/2018


Prompt delivery, notification and customer service. I'll buy from them again!

Vinson

7/23/2018


My first order was a very good experience. Product was reasonably priced and shipping was fast. I would definitely recommend this company !

Lee

7/23/2018


Excellent service !!!

Gary

7/23/2018


Just as described and fit perfect. Great correspondence regarding shipping along with fast shipping.

Greg

7/23/2018


The item was as advertised. The service was above average. I will return to this store anytime.

Jeff

7/23/2018


I was initially concerned about finding the right parts as the trailer was fairly old. etrailer had just what I needed. The website is so elegant. I was able to find the right parts quickly and with comparative options to make a final selection. The how-to videos are great. This made installation a little more comfortable. Especially when you do not perform this type of work every day. The parts were of high quality and are working as expected. I highly recommend etrailer for any of your trailer needs.

Mitch

7/23/2018


Exact Fit....Thank you Etrailer customer service!

John

7/23/2018


My experience with etrailer.com was excellent. The customer service I received was excellent. My questions were answered quickly, patiently and courteously. I received the trailer hitch I ordered in an expedient manner and a follow-up email quickly followed to make sure I was happy with the hitch I received.

Brian

7/23/2018


I have ordered numerous items from etrailer and have received quality products in a very timely manner and their customer service is outstanding.

Michael S

7/23/2018


Everything went great, products fit as they were designed to, excellent shipping and customer service was very helpful. I will definitely order in the future

Eric

7/23/2018


Everything was as shown in the picture great quality I really have nothing bad to say everything hooked up great and still working like a brand new one over a year later you're not the one to usually do reviews but I decided I have nothing wrong to say and I'm a happy customer so I decided to stop by and let everybody know that I had a great experience and I will be shopping here again thank you

James

7/23/2018


Very happy with the service and professionalism I received. Will order again from etrailer.

George f

7/23/2018


GREAT Product and service. THANKS!

Beatrice

7/22/2018


awesome ordering awesome shipping an awesome parts Thank You as always Great Servive

Leon

7/22/2018


I like your service and wouldn’t hesitate to recommend you to a friend

Herbert

7/22/2018


Great service, easy use of website to order. Perfect fit. Will order from here again as our needs dictate.

Barbara

7/22/2018


Perfect fit - very easy install (the accompanying email video was spot on). If all my orders are half as good you've got a customer for life.

Joe S.

7/22/2018


arrived fast and just as stated. I will use etrailer again, they very efficient and courteous.

Lynn

7/22/2018


easy ordering and arrived ahead of schedule. good experience

Ken

7/22/2018


This hitch is exactly what I had hoped for. It has a small profile, so does not take away from the lines of the car. It is sturdy and perfect for my bike rack. I could not be more pleased with the hitch receiver and the service provided by the folks at etrailer.

Kathy

7/22/2018


Great website, ordered screws needed for my bike rack. Customer service was great, was emailed statuses of my order and receieves it way before the expected delivery date.

Rick

7/21/2018


I lost the Snug Tite Lock for my Thule bike rack on a road trip last year. [Insert chagrin here.] This loss begat my search for a replacement body; a journey that took me as far as the Nevada desert and the Thule booth at Interbike, whereby a well-meaning and innocent looking young woman stared blankly at me and said something like, "I don't know what you are talking about." After failing to find a replacement product upon visit after visit to mega-websites and trading sites, etrailer.com appeared to me like an oasis on the desert. [Trumpet sound here]. They carry this product, THE correct replacement product as long as you also purchase a lock cylinder. I paired the Lock Body with the Thule One-Key System Lock Cylinders - Qty 2 also found on eTrailer and now I'm back in business. I have returned home from my desert wanderings with renewed peace of mind. Thank you, etrailer.

Brad in Oregon

7/20/2018


I was a first time customer. I found Identifying the part and by the proper part number here was so easy. Placing my order and paying for it on this web site was a breeze. Other firms could take a lesson from this web page. My order arrived to in a week and I made the repair I needed to, thanks to "etrailer.com" I bookmarked this site for future reference and to share with others. Nice job etrailer. Please don't change anything your doing - you have a winning solution.

Robert

7/20/2018


I had a problem with the function of the first product I ordered. I contacted this company and received an immediate replacement. I then realized that this particular model was not good for me. Not only did they send me the replacement that I requested, but they credited my account for the first product. I don’t think I’ve ever dealt with a company that has been so responsive and their customer service as this company has been. I would highly recommend them to anyone, And I will never use another company for my trailer needs. Their customer service is outstanding.

Joan

7/19/2018


Excellent quality Excellent delivery Excellent price Excellent on line video info

Michael

7/14/2018


This is a great company. They were very helpful over the phone and directed me towards exactly what I needed for the right fit. The product arrived on time and worked just as they said it would. The company followed up as well to make sure all was well. We need more companies like this in the world, with actual people (not computers or call centers) that know what they are doing and care about customer service.

Brian

7/14/2018


I’ve never took the time to make a good review on a company, but this company I felt deserved it. etrailer took the time verified and changed my order after I already paid to make it correct, speedy shipping, easy install instructions, great quality product. Couldn’t have asked for a better experience.

Jamie

7/14/2018


Product great! etrailer and the employees are #1!! Best Customer Service ever. Will buy from again and again.

Patricia

7/12/2018


When I placed the order it was less than 4 hours that I got confirmation that my items were shipped, excellent service will keep me placing my business with ETrailer Corporation!

Bryan

7/8/2018


Your service is unmatched. I ordered a hitch from you previously and it seems like it arrived just after I hit the send button . Is there any way you folks can take over the government? If so I would vote for you. I just placed a second order with you. The service was unbelievable. The order was packaged well and best of all, the quality of the merchandise was very good and EVERYTHING fit great. I will order from you again and hope other use your service and pride. I'm glad there is an option other than dealing with RV dealers that are rude and often act like they are the only game in town. Well they aren't! THANK YOU FOR CARING.

Stanley

7/1/2018


Cover fits great and was exactly as described. Let me add that I couldnt be more pleased with etrailer...their products are always as advertised, their shipping is fast, their communication and customer service are uncommonly good and always reassuring. I highly recommend doing business with etrailer.

Steve

6/27/2018


I am submitting this review even though all of your customers MUST know you have one of the best, if not THE best, trailer company in the USA. You have the best products, the best selection for various applications, and no other company can beat your prices... I already purchased a lot of your products and believe me when I say I did extensive research on the exact same products before submitting my orders due to my limited funds. All of your staff are kind, courteous, patient (when it comes to helping a trailer-newbie, such as myself) understanding, very knowledgeable, and professional. Submitting an order is easy, and all of my various orders where shipped almost instantaneously and arrived on schedule. You are the best... and then, there are all the rest! Thank you for having such a great operation!

Craig

6/23/2018


I received item within 3 day with no extra fee. Very good customer service!

Eva

6/18/2018


Arrived on time and exactly what I needed. 3rd Purchase from eTrailer and I couldn't be happier

Justin

6/18/2018


Have not done the install. Hiddie service Excellent . Will shop with you company again.

Martin Metzger

6/18/2018


Worked out great. No problems. Great service!

WB

6/18/2018


Great product. Great customer service. Original product that I ordered was not in stock but they found a replacement and sent it out right away. Quick responses and great to work with. I will be back in the future.

Tim

6/18/2018


Easy to install with the instructions provided. Has weathered well. Wouldn't buy from any other source if etrailer offers it.

Ann

6/18/2018


Wow. Super easy to install. Product came in super fast. I'll will definitely buy from these guys again.

Jerry

6/18/2018


Customer service was very helpful. Initially I ordered the wrong part. They told me how to sent it back and I was refunded with no problems. They told me which one I needed. Ordered that one and received it within a couple of days. Don't do it yourself. Order through customer service. Great group of people.

George

6/17/2018


Ordering was easy as was delivery

Mark

6/11/2018


Transaction was perfect...start to finish

Edward

6/11/2018


I had been looking unsuccessfully for a lens replacement for my 1989 trailer. Finally found one at etrailer.com. Website was easy to navigate, ordering was easy, and part arrived in a couple of days. Very satisfied all around with etrailer.

Dean

6/11/2018


Great product , fast shipping, customer service is the best in the buisness

Alfred

6/10/2018


worked out great. Had it installed by my volvo guy. Just came back from a trip to moab pulling our popup camper. Thanks for helping me make some great memories with my family.

Jay

5/30/2018


Great Idea and great Item "" very very satisfied with it they say good things come to those who wait"" I truly believe that. Great company nice response to a very small problem " and they deliver on time very NICE "" PEOPLE WHO CARE" I LIKE THAT" GREAT COMPANY TO DO BUSINESS WITH.

Andre

5/20/2018


After much research and deciding which tow bar to go with as this will be my 1st flat tow experience I went with the Nighthawk RM-676. I ordered on a Monday and received on Wednesday. I'm glad I went with the Nighthawk due to the weight and ease of use. I have not had a chance to use yet but will follow up after I get everything else ordered and hooked up. There was a gouge out of the vinyl coating on one of the safety cables and I contacted etrailer and they said they will be sending out a replacement. I like dealing with etrailer as their customer service is the best.

Michael R

5/19/2018


Wow! Microwave arrived in good shape with excellent packing. Trim part same, excellent packing. All this and a great price, Who says small business are dead & dying? God Bless You for the professional manner in which you treated me and got me my item. Thanks!

Phillip

5/10/2018


T-one Harness. I could have bought it at a national auto parts chain ( they are less than helpful and 9 times out of 10 they sell you the incorrect part.) I like etrailer, They do what they know and know what they do. They also have great people in Customer Service. Customer Service based in America by Americans. etrailer is my go to place.

Larry

5/4/2018


After an awfull experience with a major supplier of hitches which also does moving were they ordered the wrong hitch for my car; I turned to etrailer and they were just handholding incredible. Not only did they find the right hitch that fitted my car perfectly, but delivery was right on the money and tech support just incredible. These guys are it concerning hitches and racks, don't bother with anyone else.

Jose Torres

5/2/2018


Great Products at Great Prices with Great Service ! I Wish more companies were just like this one ! " - Enough Said ...

Bill

4/30/2018


Great product. And etrailer CS is the best.

Russell

4/29/2018


This company, etrailer.com, is unbelievable. In a time when getting any information from any company is so difficult, these guys stepped right up to the plate. It wasn't tough for me to figure out which Equil-i-zer I needed, but it setting it up, even with the available videos, I had questions. They answered the phone right away, had the answers I needed to confirm a correct installation, and all was well. Great product with great support. While my trailer was in storage, my spring bars were stolen. This order was for the bars, but the hitch is unbelievable. Excellent products. I would recommend this company with all 5 stars!! Thanks you guys!

Richard J.

4/28/2018


I just wanted to take a minute to let you know how thrilled I am with your product, your site, the how-to videos, shipping, and everything else associated with my getting a trailer hitch, wiring harness, and 4-wire bracket for my 2018 Subaru Crosstrek. These days there are plenty of e-Tailers where one can buy things, and thats what you get. You get the thing you bought and its most likely what you wanted, but could be something that doesnt fit because you couldnt figure out what to order, etc. Not so with etrailer. I had no trouble finding what I needed, seeing how to install it, receiving it, or putting it on my car. Completely and totally satisfied with every aspect of using etrailer to source my needs. Thank you again and keep up the great work!

Steve K

4/23/2018


Extremely pleased by the cost, service, shipping time and product. 5 stars is not enough.

Ricky d.

4/20/2018


amazing customer service!

Melonie

4/15/2018


You guys are great. I like the way you do business.

Robert

4/14/2018


Top shelf quality parts, always in stock always on time if not early. Very professional and great pricing. What else could you want from a company.

Stoney C.

4/12/2018


etrailer.com is by far the best source for Thule parts and pieces! I searched online for weeks for the right parts, for the right price, and I found EVERYTHING i needed and more at etrailer.com! Their shipping costs were very cheap and the parts arrived quickly. I kept adding more and more to my order because I found so much great stuff here for an AMAZING price! etrailer.com has a new customer for life! Service was excellent, and they took care of all my needs immediately! I even had to change my order 2 times and it was SO easy to work with their customer service staff! I cannot say enough good about my experience ordering from etrailer.com. Truly a PERFECT online shopping experience in every way! THANK YOU etrailer.com!

Matt

4/10/2018


I installed a tow bar setup on my parents Chevy Equinox about a year ago so they could pull it behind their motor home. With that I installed this wiring harness for the towing lights. I have to say the installation went very well and did not require a masters degree to do it. Some simple tools a little planning and a couple hours of your time and you can have this installed and working. It made the hook up a lot easier for my father because it is one plug just like plugging in a trailer. The quality is vary high and so far it has been completely trouble free. It also does not interfere with the proper operation of the lights in the car. If your going to tow a car behind your motor home I highly recommend this harness. This review setup offers a place to add pictures but the harness installs so nice that you can not see it to take a picture of it. So just imagine the wire comfortably installed along with the original wires in your car. Also along with all the other good stuff I mentioned they also have a video you can watch that will show you exactly what to do. What more could you ask for. Worth every penny.

Mike

4/9/2018


great product super service

William

4/7/2018


Curt Trailer Hitch for 2016 Hyundai Tuscon =================================== Great hitch: Solid (45 lbs), well-engineered (welded steel tubing), easy to install (8 bolts, 45 min, online installation videos, did not need to move muffler assembly) Great price: best I could find on the web, was at least $100 less than local shops Great service: etrailers.com is ON THEIR GAME, following up at every step of ordering and fulfillment, they wasted NO TIME at all. I'm coming back for everything trailer related.

Robin in Colorado

4/6/2018


I was searching high and low for a broken replacement hub, bearings, grease seals for an old "built by a farmer 40 years ago" trailer. The sales rep at etrailer helped me identify the proper hub, bearings, grease seals, etc (and this was after speaking to several other dismissive suppliers). All of my future business will go directly to etrailer.com without visiting another site. Prices are fair, delivery was fast and service is unparalleled.

Patrick

4/4/2018


found what we needed inexpensively. got what we ordered promptly. what's not to like?

Andrew - lake forest park, WA

4/3/2018


I have done business with etrailer for many years. Be it trailer hitches, tow bars, brake controlers, mirrors - the list goes on and on. Everytime I do a new transaction with them their service, attention to detail and customer satisfaction reinforces to me the rightness of my decision to only do business with them. I have no idea what I will need next but I do know UNEQUIVOCALLY it will be with them!

John

4/2/2018


Love etrailer! Always able to find just what I need!

Rod

4/1/2018


Part fit like a charm. Fair price and Super fast shipping. Thanks

Jose

4/1/2018


(March 2018). This is more of a review of the service rec'vd by etrailer.com rather than on the products themselves; I just rec'vd the shipment and have not had a chance to use them yet - its still winter here and the camper is still under snow. But, the service is exceptionally good and worth noting. Many retailers won't ship to Alaska for some unknown reasons. They don't know that Anchorage is the fourth largest cargo hub in the western hemisphere and generally, when we do order items we get them well before the shipper tells us we will. Why? Note mention of hub earlier. Dah. I order items in the winter months well ahead of summer so that I have them when I need them. The items sit in my garage patiently waiting for me to use them. etrailer.com has very good customer service. Far better than [other online retailers]. I have placed orders with etrailer.com and if it can't be filled or they need additional info, they call me! What? Call me? You betcha. Excellent and very much appreciated. When I do rec'v them, the items are all well packed and after delivery, they send a follow up message. So, yes, I will continue to order from these folks.

Edward

3/29/2018


I went to two of the three auto parts stores in our little town thinking that a plain brake hose could be had. Turns out that brake hoses these days are all model specific and the clerks politely refused to help me without a part or model #. So I searched the internet and finally found exactly what I wanted here at etrailer. Not only that but the price was very fair and shipping cost was surprisingly low. Delivery was prompt and the after sale follow up from the folks at etrailer gives me chuckle...I ain't never seen this kind of "takin' care of business" for a little $26 order like mine was. This e-business is a "favorite".

Jack

3/27/2018


It is exactly what I hoped for when I ordered... i normally like to put my hands on something before I buy it ... guess I'm old in some ways... and when I received it it installed without any problems... so for it being the 1st thing ordered on the internet without any help from friends and family it was a pleasant experience.

Eric

3/27/2018


Awesome product just what we were looking for! We have ordered a lot of things through etrailer and they are always on time and the correct part. Great Company!!!!

Libby

3/27/2018


No need to search elsewhere, this IS the site for all your trailer needs. Extremely happy with my purchase. I just ordered bearing kits for the trailer too. Really don't know how etrailer can offer such low prices on great products and free shipping on orders over $100. Thanks

Robert P.

3/24/2018


Very pleased with the web site and the ease in ordering. All the products I've ordered arrived within a few days and in good condition. All the products have been of great quality. At times where I have made misjudgments when ordering, it has been very easy to return and get credit. I am very happy with etrailer.com and will recommend it highly. Thank you for your great products and service.

Harold

3/24/2018


I received my new hitch, slider package and puck system legs for my Ram 2500 and had it installed in about 2 hours. Backed up to my camper and connected with no problems once I got the camper king pin at the correct height. I like the overlapping jaws on this hitch much better my old hitch which didnt overlap. This just feels more secure. The hitch released and uncoupled with no problems. I'll be taking a trip with it soon and will know more about how it feels with 11,000 pounds connected to it but for now, very happy with my purchase. I cant submitt my review without adding some kudo's to etrailer and their customer service team. I had ordered a different hitch but had second thoughts as to it being a good match for my truck. One call to customer service confirmed my thoughts and i had a different system on order and delivered in 3 days. Awesome team.

Pete

3/24/2018


Hitch was made great. Company was super fast on sending order. Rep was super nice on phone ordering.

Donald

3/22/2018


I do not go anywhere else but etrailer.com. They have everything and deliver it fast. Great customer service.

Kenneth

3/18/2018


This seller and company is great. Always fast shipping and friendly services

Jenni

3/16/2018


This is a great bike rack, the best of many I've used. It is strong and durable, will undoubtedly outlast our SUVs. I love the way it protects our carbon fiber bikes by not putting pressure on the frames. We'll be using it on our frequent trips for rides along the central California coast. And the people at etrailer and swagman are great to work with. Available, supportive and ready to quickly address any issue. I've bought hitches from etrailer as well, they are excellent, and will be using the bike rack with them. I live out in the country so buy most stuff online. So important to know about companies I can confidently buy from.

Edward

3/14/2018


I have been beyond satisfied with orders I've placed... Great prices Great selection Great service

Jason

3/13/2018


First. I was told by other hitch retailers that "...there are no hitches that fit your car (2012 Lexus IS350C convertible)". My last-chance google search turned up an "ask an expert" post on the etrailer site for a 2012 Lexus IS250 convertible. Seeing this post, I figured there might be an option for my car. I submitted an "ask an expert" question and got a very quick reply recommending a Curt hitch receiver. I ordered the hitch, it came on time. Installation was easy and it fit perfectly. I'm very happy. etrailer provided a great product and stellar customer service.

Robert H.

3/13/2018


Great service and products. Thank you!

Del

3/13/2018


Great fast service and product

Cecil

3/13/2018


Just what I needed and service was fast. Thanks.

Richard

3/12/2018


Never rated because I never used them. Still in original packing. Never got trailer. Bought mirrors to soon. I give you excellent rating on your delivery, follow up and concern. If I ever need anything that you provide I will definitely choose etrailer!

Charles

3/12/2018


We have ordered several products form etrailer and have always had a great experience. If I need any other product I will order form etrailer. I highly recommend them

Randy

3/12/2018


Thank you for your service Locating this item was a real challenge Being my crestflite V174 was vandalized Thank you This boat has memories that last a lifetime The burden and heartbreak Has been healed Thank you for providing hard to find items I guess the internet is good for something

Anna

3/12/2018


Excellent service all the way around. Great product, fast shipping couldn't ask for better service!!!!!!!

Steven

3/9/2018


GREAT! GREAT! GREAT! Service and product. Guess that about says it for me! Thank you!

Cecil

3/6/2018


Customer service is excellent.

Romain

3/2/2018


Everything was as ordered. The person that I spoke with was so patient helping me find exactly what I needed and was delivered days before I expected it.

Michael

3/1/2018


Great product and easy to install. Just what I needed for my trailer. Next day free shipping. Very satisfied could not be happier with the staff and products. Customer for life.

Troy

2/28/2018


Great service, quick shipping!

Nik

2/26/2018


Fastest and easiest transaction I have made. To my door in less than 48 hours.

Chad

2/23/2018


Best customer service!

JohnP

2/23/2018


Way beyond perfect!! In service, help, speed ! Simply everything!

Gary

2/21/2018


I have to say this company has been great! I shot them in a question on adding some axle risers for our ‘17 R-Pod. And not only did they get right back to me but offered me multiple options & few other things to consider while taking on this project. I really liked that it was like talking shop with one of the guys and I appreciate the time they took to help us out. I know it sounds like I have a bromance with this company and yes I have been bragging to friends about these guys but I believe this company had my back and wasn’t just trying to sell me something. Thank you to all at Etrailer Corp. See on y’all on the mountain.

Josh Tombs

2/20/2018


a very good product but more importantly this company is TOP NOTCH AND CARES ABOUT IT'S CUSTOMERS

Kerry

2/17/2018


Great products at great prices. Shipping is quick, easy, and lowest price around. Purchased quite a few items from etrailer, always pleased. Very helpful, knowledgeable staff. Returns are NO problem.

John MB

2/15/2018


This will be more of an overall etrailer review as opposed to a specific product review as I've yet to actually test the product. So, you might ask, how can I feel confident enough to review a company whose product I have not tested. The answer is simple and solid...I, in all actuality, tested the very fabric of etrailer itself; their employees (specifically Bill and Kristin, my many kudos to you both). I tested their patience. I tested their gumption. I tested their resilience. I even tested the very foundation of their courtesy. With my innocently incessant questions, concerns and over-dramatizations, I pulled, tugged and prodded at the very essence of, what I can only assume is, their corporate ethic. I begged, probed and, most likely to some extent, annoyed their customer service with email after email for days; although, I'm sure to them it must have seemed like an eternity of overtime. Not once, was a single one of my inquiries met with even the slightest hint of aggravation or delay. If you think that I'm just touting because I love talking, you're sadly mistaken. Never in my long years have I ever "reviewed" anyone or anything online. I don't Facebook. I don't Twitter. I don't even go to the customer service desk at the grocery store. It's not my style and it probably never will be. But, I would feel remiss if I let this one go. There is a reason why their site comes up so frequently when searching for answers to new questions and available products...their company is clearly founded on successful ideals and, every effort of their service department proves it beyond a doubt. In the end, this old man was wrong. And, I suffered them through an unnecessary ordeal. But, I've come to find, that, in life, we get tested, often when we least expect and even more frequently, without knowing why. I can not say that there is a better reason for the tribulation they so positively endured other than to give me the confidence to proceed. But, then again, as customer's, is that not but what we seek. I sought affirmation and reassurance that I wasn't just shoving my money into a machine but, instead, shaking hands with an old friend. I was not disappointed. And, I doubt that you would be either. In fact, in my humble opinion, I believe that you'd have to be downright incorrigible to meet any dissatisfaction with their service. In an online generation where almost every site has almost every thing, and all at pretty much the same price, I can see no excusable reason to overlook the absolute value of total confidence in your purchase. The fact is, that at some point, I will need to order something for or have a question about my RV again, and every time my browser search shows results from etrailer.com, I will go their first because I have the experience to know that they know that the way they treat me will bring me back.

Shawn

2/11/2018


This is the second time I have installed a hitch and wiring both obtained from etrailer. Both times all went well. The videos were very helpful. I am not sure I would have figured out the plastic remove without them. It took me quite a lot longer than suggested to get all the parts installed but I was being very careful with the plastic. This is a car with less than 200 miles on it. A lift would have helped but I managed on the shop floor fine. I saved a pile of money over what the dealer would have charged.

BartC

2/10/2018


All products we've ordered from you have been top quality. We especially appreciate your how-to-do-it videos, which are invariably excellent. The time or two I've needed to contact you resulted in very attentive and personal service, a scarce commodity these days with online companies. The bottom line: etrailer.com does an excellent job of serving its customers with a wide range of products, excellent information on them and top flight customer care.

Robert

2/10/2018


WOW!! I found the product I needed for finishing up a project, and 48 hours later it was on my front porch! Not only that, but Lindy, the girl who helped me with the purchase, could not have been any more helpful, or knowledgeable!! etrailer, you're doing a world of good, and I look forward to further purchases with your great company!

Bob

2/7/2018


LOVE these folks @ etrailer!! Super friendly. Customer Service driven (for real). Great line of products at really reasonable prices. Fast shipment with reliable communications. If you need something, and want to avoid a lot of comparison shopping... give these folks a shot.

Gary From Colorado

2/6/2018


As always, I very satisfied with my purchase from, etrailer. I have bought from them before and always get great service and products. Of course Ole George, keeps me up to date on my items and information about shipping, and even lets me know when it is delivered. I think he has a spy cam somewhere so he can watch over the items. Not sure how he does it. etrailer has to be a family owned business, as they care for the customer like family. Many thanks to all the etrailer employees for making my purchases a great experience! P S They didn't pay me to write this.

Donald d

2/6/2018


Loyal / Reliable / Honest people accompanied with quality products = Great Business. Looking forward to using you guys in the future, Thanks

Drew

2/5/2018


The product is great...exactly what I asked for. But, more importantly, the service from etrailer is exceptional. They always help me select the right part for the job. Orders show up on time, every time, and they keep me posted on the order status. I usually get a confirmation of shipping moments after the order is placed!.....how do they do it? Awesome service. Thanks to Angela and the rest of the Customer Service gang.

Steve

2/2/2018


I haven't yet installed the product but I did want to comment on the service--Outstanding! My order was processed promptly and shipped quickly. I received an email notifying me of the shipment and tracking information and a follow up after delivery to make sure all was well. Frankly, I was surprised. It seems as we move more and more towards e-commerce, the service-after-the-sale has been diminishing. Kudos to etrailer.com and George J. for demonstrating that some companies are still customer service focused. Great job and thanks much! I will be a return customer.

Mike

1/30/2018


Kind of a hard bolt to find. etrailer had it and shipped it expeditiously...all the way to Hawai'i!! Mahalo for your help.

Kirk

1/30/2018


I was checking on the internet to get a new wheel for my trailer could not find one anywhere, most salvage yards don't sell them. they just recycle them. I was going to get a tire locally. I found I could get a wheel tire combo ready to go cheaper than I could buy just a tire locally. I had a question about the offset and typed it in on there website and wasn't long they answered all my questions. so I ordered two combos late on Thursday afternoon. I got an email the next day saying my order would be delivered on Monday. I thought to myself there is'nt anyway they can get them here that fast , but bygolly they did. they were aired up ready to go. also anything over $99 free shipping. great deal,great service. if I need anything else for my trailer it will come from etrailer.

Doug

1/29/2018


Product is good, but the customer service is even better.

Jonathan

1/29/2018


First off. These chains are awesome. Just like described. Was offroading through about 18 inches of snow over the weekend. I was driving around in 2 wheel drive just to test these things. My expectations were surpassed with these chains. Secondly this company is a dream to work with. They made everything so easy and pain free. I loved the follow up emails from the company. Makes me feel like they do care about their customers and their products. I plan on having these chains for a while but if I ever need more I will be coming back here. After everyone saw my new chains this weekend they wanted some. I highly recommended this site to about half a dozen people already. Great site and great product

Michael

1/28/2018


Decided to flat tow my Jeep behind our new motor home. The Jeep has a 3" lift and an after market bumper with D-ring tabs that I will be using to mount the tow bar. To stay withing the tow bar specifications, this adapter is exactly what I needed. I was going to make one but for the price and delivery, it was a no brainer to buy. It's well made and well finished. Another picture in a review had my exact situation and made it easier to make up my mind. etrailer is one of the best on-line or box store customer service organizations that I have ever dealt with. The documentation, videos, shipping information all outstanding. Thanks

Steve

1/25/2018


These folks "etrailer" are GREAT to do business with!! I shop around big time, and have found that these people have such a wide variety of items just just seem to hit that "sweet spot" of fulfilling my needs. Quality items at super competitive prices. GREAT communications, and FAST shipment. I will hone in on "etrailer" when I need anything else. Thanks you guys (and gals)

Gary

1/24/2018


Michael, Lindy, They fixed a mistake and did a great job at that. I would definitely recommend this company. Also I love the hardware. I love the concept of this business. It is refreshing to receive great customer service once again.

Corey

1/24/2018


Exactly what I needed at a fair price. Shipping was prompt and updates were sent throughout the process. Great customer service!

Craig

1/24/2018


There is not much to say about buying a boring part like this other than the part availability, perfect fit and quick service that etrailer.com consistently provides. So the 5 stars is for etrailer in general. I will be a return customer over and over for sure. Thanks etrailer for being there and doing a great job for us.

Jack W

1/18/2018


Great customer service

James

1/17/2018


Super Fast Delivery! Correct and QUALITY parts!

Daniel

1/17/2018


Good product easy to install shipping was quick no problem will order from etrailer agin the sales person knew the product that’s a plus thanks

Steve

1/15/2018


Great customer service and quick delivery of product.

Robert

1/13/2018


Best service of all e retailers. Prices are very good and shipping is fast. Ordering is simple.

Teryl

1/11/2018


Always great products and great customer service at etrailer

Stuart

1/10/2018


I found a how-to video from etrailer online. Without the video, I would have had to pay someone to install (more for the wiring). Went directly to etrailer to buy the hitch for my Jeep. Very satisfied and very grateful for the service-

David

1/9/2018


Good quality product and friendly staff..

Rodney

1/9/2018


All their products are of good quality and the customer service is even better. Definitely will be buying from them again in the future.

Osvaldo

1/9/2018


best online service for trailers,camper towing products,etc that i've found-excellent service, shipping and follow up

Donald r.

1/9/2018


I am very happy with the items from etrailer. All are as described on the site. Besides selling high quality products, etrailer also provides excellent customer service. Keep up the GREAT work!

Joseph

1/9/2018


I really enjoy working with etrailer. They have great products at a fair price and when it comes to service they are second to none. I have ordered several times from them and I am always impressed with the way they handle my orders. etrailer has help me set up my 24 ft. cargo trailer with all the etrack and accessories then I needed an auxiliary transmission cooler and they had exactly what I needed. I want to thank the entire team for doing such an awesome job. You guys are great.

A. keath

1/9/2018


I purchased a trailer hitch, 2 inch receiver w/ball and wiring harness for my 2001 Jeep TJ from etrailer.com. The products purchased where of the highest quality and fit perfectly. The service from the company was excellent, the shipping was excellent and the delivery was very fast. I am very pleased. I will use and recommend etrailer.com for future needs.

Kristine

1/8/2018


So easy!! Love love love the step by step concise installation video (without any swearing ) on my 2017 Subaru Outback Lol ! My mechanic buddy and I did it in about an hour. Was so impressed that I immediately watched the wiring harness install video and ordered that too. The dealership wanted $600 for hitch and labor so thanks for saving me a few hundred dollars. You guys rock!

Kim

1/6/2018


Great Company Good Service.

Neal

1/6/2018


Great prices, excellent customer service and fast delivery - what more can you ask for?

Woody

1/4/2018


Good morning, I wanted to let you know that your company is outstanding! I have been purchasing parts for my trailers for years from you folks. My orders are always correct, you carry all of the top products, your instructional videos are extremely helpful, you keep the customer up to date with shipping status, even with regular shipping I've never waited longer than 5 days to receive my order. I recently purchased a fifth wheel trailer and found out you also sell RV accessories. Before realizing that I had made some purchases from [an online camping equipment retailer]. They couldn't get either order correct. Their warehouse never received one of my orders, parts shipped separately from one another, one order was canceled because they thought it was the original order they messed up on. Anyways, I have since made RV purchases from you and will continue to do so. It's probably not often you hear feed back about your company but I just wanted to let you know you have a customer for life, and I have and will continue to tell friends how great your company is! It's nice to do business with a company that cares about its customers like you do. Manufacturers should be chomping at the bit for you to carry their products. A tip of the hat to etrailer, you've really got it figured out!

Brian

1/4/2018


This product was exactly what I thought it would be. The customer service that etrailer provided was excellent. The customer service alone will bring me back.

Deston

1/2/2018


This product fit my Honda Fit perfectly. This is my third hitch receiver bought from etrailer, and this is the 3rd time i've been extremely satisfied with the entire experience. The fit has always been perfect. The install videos are extremely useful. The estimated times to install are weirdly accurate. The prices can't be beat. The shipping is incredibly fast. I recommend people use your company all the time, and I am extremely greatful for your continued amazing service.

Fred

1/1/2018


All questions about item were answered promptly and the pressure washer arrived at the time stated it would. I had a hitch installed on my Honda Element a few years ago at no charge and it was a pleasure from start to finish...and functions perfectly! Anytime I need something that will facilitate a hauling issue this is the place to go. I just call and ask!

Steve

12/29/2017


The hitch cover that I purchased was as described and an excellent product. I continue to be thrilled with the site, service and products at etrailer.

Robert

12/27/2017


Had the exact part I needed and arrived as promised. Very happy with results from eTrailer Corp. Will definitely keep them in mind the next time looking for parts. John C.

John

12/26/2017


Extra effort provided by the employees to ensure quick delivery, even during the Christmas rush. Thanks again.

Keith

12/26/2017


Ordering from etrailer was easy, quick, and all products perfectly fit the description. Will order from them again if needed. Thank you!

Kevin

12/26/2017


My hitch was delivered the next day! I had it put on and was done in about 45 min. The ease and speed that I finished this project made me feel like the Man! Who ever designed the assembly is a genuis. I was able to put my mothers chair lift on her car and my back Thanks You.

Jonathan

12/24/2017


Thule Keys-- Was down to one key for my cargo box rack. I sent etrailer the key code with the order and there you go. Two more keys gave me peace of mind. Great price, fast shipping and careful packing make eTrailer the go to website for all your trailer and RV needs. We have bought a fair amount of parts, merchandise and presents from etrailer. They never disappoint and answer all questions with a lot of knowledge and good cheer. What a great service team. Recommended!! They know their stuff.

SteveGee

12/23/2017


The Instruction states that this is a 20 minute job. I built HotRods so I know a little about working on cars and Trucks. My wife don't know how to put a socket onto an 1/2 inch extension so I decided to let do this job. I sat in a chair and read the instructions to her and helped her with the tools and she installed this hitch in less than 45 minutes. I was impressed. She was happy because she didn't even get dirty. Thanks etrailer.

Jim

12/23/2017


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