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Customer Feedback and Reviews

viewing 1 - 150 of 42986 customer comments.


Came as described. Fast delivery. Shipping charges were reasonable. I will use them aft.

Jfree

6/19/2017


Love dealing with Etrailer! Always a pleasant experience! DIY kind of guy so I like price is right and the support to put the hitch on via video was spot on. Estimated time for installation was right on too. Would not hesitate to buy a Curt Trailer hitch again. Good Product!

Tom B

6/19/2017


I have used 3 of the bulbs and all is well. Am I satisfied with my purchase absolutely and I use etrailer again in the future

Wayne

6/19/2017


Great products and quick delivery

Selena

6/19/2017


Great experience and good customer service

Paul S

6/19/2017


Fast shipment! Quality product!

Larry

6/19/2017


I love it. We were able to install on June 17 and it was quick and easy to install the hitch and electrical system. In approximately 30 minutes, everything was attached, wiring was taking place and a big fat grin was on my face. Thank you etrailer.com!!

La Tonya

6/19/2017


Excellent Service from etrailer Again! Very good product! Follow instructions and the rails will fit perfect and perform well!!

Doc Murdock

6/19/2017


Have used etrailer in the recent past and recommend them for their products. I have purchased hitches, and lights among other trailer related item and I'm very happy with the products and service.

Kit W

6/19/2017


This is the third time ordering from etrailer as always customer service is excellent and product is just as pictured.

Brenda C

6/18/2017


Received great response to my question, and got my parts quickly.

Eric B.

6/18/2017


Easy installation and fast shipping. Perfect.

Bob

6/18/2017


The trailer receiver hitch was as advertised, very stout and more than able to handle my needs. I will check with you guy's first from now on. Thank You Anthony

Anthony B.

6/18/2017


Product delivered as expected. You tube video showed controller and wiring required. Ordered the wire and controller and it was plug and play. Very nice setup.

Kevin M

6/18/2017


This is the second purchase I have made from etrailer.com. I have to say their service, speed to complete the order, fair price, and follow up is top notch. I really like they have installation videos to the product which makes it super easy to DYI. I would buy from them again when the needs arises. Cheers David H from SoCal.

David H

6/18/2017


Product description, instructions, and videos were all very helpful and accurate. I would not have attempted this without your website information.

dave c.

6/18/2017


Easley ordering great customer service would highly recommend

David L

6/18/2017


Product arrive quickly and was precisely as it was represented. No surprises for me....and that's a good thing. I've yet to be disappointed in etrailer.

Larry F.

6/18/2017


everything is working great, still very happy with purchase. glad i used etrailer

jim g

6/18/2017


I recently ordered replacement parts for my bike rack. I have not yet put the parts on, but would like to compliment etrailer for their prompt service and follow-up. I received a courteous email telling me the parts had been shipped and thanking me for my order. Impressive customer service!

Liz

6/18/2017


Good, quick, simple service.

KS

6/18/2017


Great price, cheaper than local discount store or the tire store in town. Fast shipping, I'm happy

Charlie W

6/18/2017


Excellent service, excellent product. Very serious company. I recommended 100%

Juan G Angel

6/18/2017


Received product yesterday when I was told it might be July something. Everything checked out, packaging was perfect. I will order again from etrailer.

Dick E.

6/18/2017


fast and fair service , thank you

Wayne

6/18/2017


Product was as described, fast delivery!

Sharon W.

6/18/2017


I was extremely happy with the replacement vent lid for my enclosed trailer. I took a chance that this particular model would work for my 14"'x14" vent from the description on-line. The product was delivered in a reasonable amount of time and the directions on the package made it easy to install it myself. The fit and finish looks better than new and I would recommmend this company to anyone in need of trailer parts. They seem to actually care about customer satisfaction!

Dan K.

6/18/2017


Very timely with shipping and delivery. Product was readily available and easy to find. Will definitely recommend this company.

Diana su

6/18/2017


Great customer service and fast shipping

Karl

6/18/2017


Super Fast Shipping and was EXACTLY what I was looking for. Thanks for the GREAT salesmanship and customer relations.

Vern R.

6/18/2017


Worked great, arrived quickly.

W. Benson

6/18/2017


As advertised and quick service. Thanks.

Bruce

6/18/2017


Great product, went on just like the video said it would. This company was very helpful, would buy from them again,

JOHN S,

6/18/2017


Complete order shipped in timely manner and everything installed as indicated on the installation video. Thank you for making it easy.

75628

6/18/2017


It fit great and the price was good too. thanks, Bob

Bob B

6/18/2017


I love etrailer! Everything I need for any of my trailers, these guys have it at the best price! Quick delivery and as always, top notch customer service

Jason F

6/18/2017


troy and the order are excellent, many thanks for great service and pricing

troy

6/18/2017


Product was correct...timely shipping and delivery !

Jim C

6/18/2017


super service

john s

6/18/2017


Couldn't be happier. Received power jack very promptly. Installed that evening for first trip. Worked fantastic. Second purchase fm etrailer.com and both times service was prompt and first rate. Thank you etrailer.

Mike R

6/18/2017


Well designed user friendly sit, comprehensive product line with reasonable prices.Great customer service Wish more retailers were as good as these guys. Will use them again as the needs arise.

Thomas

6/18/2017


Made shopping fun and easy.. Thanks etrailer.

Kim N.

6/18/2017


Simply the best...

Kim N.

6/18/2017


Fast fast shipping. Awesome product at great prices. Will definitely us etrailer again. Thanks so much. You want easy great service? etrailer is your best bet!!

Kim N.

6/18/2017


Very good service. Also very good quality product would buy again.

JOE MAMA

6/18/2017


just what I needed and delivery was quick thank you

jimmy b

6/18/2017


Great equipment came on time and quality stuff,will recommend to other people,ty!!

Randall Janke

6/18/2017


Order my hub and drum for my trailer . Got exactly what I wanted and fast as I was leaving for vacation. You guys have never let me down . Got them fast as promised. Thanks.

Andy R.

6/18/2017


Great customer service and fast shipping. Product is as described and fits perfectly! Thank you etrailer!

Heather

6/18/2017


Great price,excellent delivery couldn't find it anywhere. Best price of anyone. etrailer came thru again, Thanks guys. Kevin D Michigan

Kevin

6/18/2017


Every thing I have bought here has been good. the service has been quick and prompt. chief

products

6/18/2017


Blue Ox towing products have served me well. We are full time RVers and have used them for several years. I would also like to make a comment about etrailer services. They are an excellent company to do business with.

Russ J

6/18/2017


The hitch and wiring I ordered arrived before it was supposed to; No altering to the vehicle needed to install the hitch; Install was straight forward for both the hitch and the wiring; Great product, if I have to order in the future, it will be from etrailer.

Dylan C

6/18/2017


Exactly what I ordered shipping was super fast less than a 10 minute phone call will definitely do business with etrailer again

Brian s

6/18/2017


I've yet to try on the product because I left home the day it was delivered. I will install them when I return. So, I haven't had the time to give you a report. However I can give you a report of your service. Excellent. The delivery was a head of schedule and arrived in good condition. I am comfortable recommending your company to friends and strangers alike. I am very impressed. Thank you, Jerry Kracow

George J

6/17/2017


As usual great customer service. Notified me that they needed to find the second wheel at another distro center so my shipment might be delayed. However they still found a way and wheels arrived in time to drop them off with my technician for my tuneup and install. Love how they keep you informed every step of way. Also love the super helpful guides about what everything on the tire means and when you might use one feature or another and even how to measure your bolt spacing. I knew nothing but am now an expert and was able to choose the right tires. Also love the detailed video reviews on EVERY product on the site. They are consistently helpful. I wish other retailers were this focused on attention to detail. Still my number one go to place for equipment. Oh and the wheels look just as pretty as in the photos and video, bonus!

EPyle

6/17/2017


Absolutely fantastic!!!!! Had it installed in twenty minutes. Easy to follow instructions and the video of the installation was spot on!!!!

Wiley M

6/17/2017


I am totally satisfied with both etrailer.com and the product that I ordered. It came to me very quickly and it is exactly what I need for my travel trailer. I would highly recommend etrailer.com. Thank you

Robert B

6/17/2017


Great product and great service

Randy R

6/17/2017


Great company to do business with! Great selection and prices. Online ordering is easy and fast.

Bobby B

6/17/2017


very good company to purchase from. easy to order and arrived quicklywill shop here again

dj r.i.

6/17/2017


I was amazed with the attention to detail locating and tracking such a small order! Keep up the good work.

Milton M

6/17/2017


Superb customer service; professional, knowledgeable, very helpful. Great pricing. Fast shipping for a product that fits like a glove my Honda pick up track. Thank you George and co.!. Did not know about etrailer before but I recommend it from my hart. Constantin Stefan

Constantin Stefan

6/17/2017


The item was better than expected. I am VERY pleased with the product and the great service I received! It was shipped out quickly and I was kept informed thru the course from order to receiving the item. I would recommend them to anyone that needs products of this kind. Thank you very much for a pleasant experience!

Samuel B.

6/17/2017


Exactly as depicted. Fast delivery. Good price.

Lee S

6/17/2017


This product is well made. Fits like a glove. Purchase experience is second to none.

Alex L.

6/17/2017


Arrived promptly, exactly what I ordered, worked great. Excellent follow up from vendor.

Mike S

6/17/2017


It was a real problem with a incorrect part shipment from etrailer , but after some two weeks of emails I received the correct part.

Terry N.

6/17/2017


Thank you. It is an older trailer and happy you carry the products we need. The service was friendly, accurate and fast. Don't see this in service field lately and find it very refreshing. Good job. Will call if I need something again. Ann

Margaret a.

6/17/2017


very helpfull with a problem,shipping was fast.very satisfied

jack m.

6/17/2017


I was very impressed with the service, product and pricing I have been in business for 40 years and not many company's understand how to treat customer. Special thanks to Sandy J great attitude and help I will be buying again and recommending your company. Thanks

Doug Clark

6/17/2017


So easy to install... the step-by-step instructions plus etrailer.com videos make installation a breeze. Hitch performs fantastic. Very happy with purchase and price. Thanks etrailer!

Nick V

6/17/2017


Was the correct replacement for our hitch. Super fast shipping. etrailer will always be our first chose for parts!

Dan

6/17/2017


etrailer service is great. They had the product I needed at a good price and shipping was quick. They will definitely be my source for RV products.

Dennis

6/17/2017


Valve worked great. Service was fast,very happy

Jeff

6/17/2017


My product arrived quickly and unfortunately had been damaged in the mail. Called customer service and they promptly sent another item which was received only 4 days later. My experience was excellent from order to final product. I will be depending on them for now on. Plus, they sell replacement items for things that most stores would make you buy the whole item. Thanks trailer.

Michael H

6/17/2017


This was an exact fit for the OEM installed on my boat trailer. Price, accurate fulfillment and delivery time were all outstanding. The original plug on my wiring harness fit this fixture just right.

Ken M.

6/17/2017


Thank you for all your help, information and outstanding service! It's 11:30 PM but I just had to write this now. All night at work; I was anticipating delivery, tomorrow, of the trailer hitch I ordered for my girlfriend, Teresa's, vehicle. I left work at 10 PM and the hitch was waiting at the door, a day early! First, when I completed the survey after my order, I was so positive and wanted to give you all the highest ratings. I got free shipping but, I was not sure how long it would take. I mentioned this in the survey but did not wish to be negative in any way. I immediately received a reply with the estimated delivery date. So, I brought the package into the house and noticed the UPS label was "3 Day Select"! Thank you for the free upgrade, free shipping and the best price, anywhere. I did a lot of research and saw this exact same model hitch priced as high as $250. and average of $150. So your price. and free shipping is amazing! I will soon order another hitch, from etrailer, for my own vehicle because I have never seen such outstanding service, at any price. Thank you!

Andy C.

6/17/2017


all plugs like a dream no hassle install, and great video to help with it

tony c

6/17/2017


The only place I checked that actually helped me. In the days of internet purchasing, most places are selling the same things. What sets some apart is customer service. And I couldn't be more pleased with the way I was treated by George. Thank you very much.

Bernie D

6/17/2017


Excellent, Excellent, and did I mention these folks are Excellent? Great products, and Great prices! Excellent customer service and support!

Charles

6/17/2017


My husband is always amazed at how quickly he gets his order!

James B.

6/17/2017


Great Customer service---Knowledgeable about product--fast shipping--great experience--good prices

RHH

6/17/2017


Excellent product. Arrived exactly as described. Fast shipping too.

Marty S.

6/17/2017


The item came right on time and fit perfectly great product highly recommend

Phil L

6/17/2017


Had a hard time finding what I needed until I went to etrailer. Product was exactly as described and fit perfectly. Great packaging and quick shipment. Thanks!

Missy

6/17/2017


Hitch arrived quickly and securely packaged. Followed the instructional video on the website and had it installed in under 40 minutes. Great service, great product and easy installation. Met or exceeded my expectations and price was very competitive.

Matt Z

6/17/2017


Great hitch fast delivery will do business again A++++++

Bob A.

6/17/2017


Great information on the site for picking which bike rack to use (first time bike rack buyer) as well as how it will fit on the car (ground clearance, trunk clearance). Arrived quickly. Easy assembly. Impressed with how it is made. Easy to get bikes on and off.

Rick

6/17/2017


Great service, great product, great friendly service.

Great service

6/17/2017


Great product, great friendly service.

Great service

6/17/2017


This was my first experience with etrailer, and it won't be the last! The product was a brake controller for my new Jeep Grand Cherokee. It arrived promptly and in perfect condition. Very easy to install, given the outstanding videos provided by the etrailer staff. Plug and play, works perfectly. This is a great company with an extraordinary commitment to customer service. I will be back.

Ken C.

6/17/2017


Quality of the pieces is great, and delivery time was excellent. Look forward to doing business with you in the future. Would definitely recommend your firm to friends anytime.

mobman7326

6/17/2017


lot heavier than i thought it would be great product great price also

Tim M

6/17/2017


Very easy to install with no problems encountered at all. Haven't tried to use it yet but the Jeep shop told me the Jeep would have to be programmed for it to work. We'll see.

Ira M.

6/17/2017


Received items in a timely manner. The product works as advertized and as expected. No complaints about the product nor the service.

Scott

6/17/2017


Exactly what I needed at a good price.

Jeffrey M.

6/17/2017


very fast shipping, good product. nice website

jcobb

6/17/2017


Delivery was very prompt! Product was a perfect fit. We will definitely use etrailer again! Great experience.

Jan

6/17/2017


Again along with the other parts I purchased the videos provided on the website help a lot to know what to expect for the installation. Thanks

ron w.

6/17/2017


I will buy everything from your store

James

6/17/2017


The product arrived promptly and was exactly what I needed. Outstanding customer support. The prompt replies to questions are really appreciated. I will always go to etrailer first.

Dave O

6/16/2017


These folks are extremely easy to purchase products from at a great price.Thanks

Butch

6/16/2017


Great products and LIGHTNING FAST SHIPPING. was at my door in 24 hours

Paul H.

6/15/2017


Very fast service. Two day delivery.

Bill Biwan

6/15/2017


Great quality, best price on the internet and fast delivery!!

Tim P

6/15/2017


Excellent products at great prices with fast shipping and friendly service. Who could ask for anything more. Highly recommend.

TJ

6/15/2017


I will say this was a very pleasant transaction, I was well informed and updated with the shipping information and notified when items were shipped and everything arrived in two days. I highly recommend etrailer to anyone requiring your products and I will definitely be using etrailer in the future for my trailer and RV needs.

Galen

6/15/2017


Product fit perfectly and matched my existing lock set. Finding number matched lock sets for Thule racks can be difficult but these are a perfect I fit and I feel much more secure with my bikes on my rack now. Communication with etrailer was some of the best I have had with a online vendor and I will definitely be ordering from them again.

Adam P

6/15/2017


Very helpful. Great price. Fast delivery.

Jack H

6/15/2017


Received in a timely manner, however my only issue was not being able to actually track my package myself instead of via etrailer system...not enough info. Otherwise, we are very pleased with the product and etrailer service and will seek again when needed...Thank you for your response to my emails etc...very courteous and prompt responses...

Suzi

6/15/2017


Product arrived in excellent condition. Service was very good. Will shop with your company again.

Ken Mj

6/15/2017


I lost the keys to our cargo carrier an needed keys asap ,seeing as we were leaving for the beach in a few days!! Came when was expected !!! Thank you!!!

Kris b

6/15/2017


Product was shipped and delivered quickly. Product was exactly like described just like other purchases from this site. Thanks and I'll be back.

Shane R.

6/15/2017


Service was excellent. Part(s) lived up to my expectations-as usual.

Philip

6/15/2017


Delivery was very fast as the guys at etrailer upgraded shipping at no cost to me. Items ordered are just as described. Very happy and will order again.

Greg

6/15/2017


So far everything is great, service, delivery. I haven't been able to install it yet but I believe that will be fine as well. Thank you

Kevin Robertson

6/15/2017


I went to your web site looked up the key number I needed ordered it and it was delivered in a week very efficient Thank You.

Bill N.

6/15/2017


Excellent in all respects. Starting with the web site and the installation videos gave thorough and complete instruction. The telephone order process was efficient and pleasantly handled and delivery occurred exactly as predicted. Opening the order, I found the packaging to be excellent and protective of all components. In summary I have never had a better purchase and delivery. Your company and people are to be commended.

Marv C.

6/15/2017


Exactly what I needed and quick delivery, Thanks

Jerald Dunn

6/15/2017


Excellent service from etrailer great product fast delivery!!!!! Kristin was great and helpful

Ron c

6/15/2017


Exactly what I needed, delivered in a timely fashion, with great pricing. Will use this site again for my next lighting needs.

Bill

6/15/2017


I have bought many parts for my trailer and other things that go with towing and being towed. I fine your company excellent in the quality you carry and the help in finding what I want. You are quick to respond to my needs. I'm looking forward to doing more business with you. John

John DeWitt

6/15/2017


Awesome product, excellent customer service, super fast shipping couldnt ask for a better product or. uying experience

Nic C.

6/15/2017


Great price; fast shipping.

Brian M.

6/15/2017


Great price, fast shipping

Brian M.

6/15/2017


I ordered a marker light for my boat trailer. It arrived promptly and works great. Thanks for the great service and value!

Kevin B

6/15/2017


Quick ship, great price, easy to install.

Jon

6/15/2017


Good company, good help. Lots of things sent. Only one bad packaging on a shipment, and they made it right for poor packaging.

Sean

6/15/2017


I needed extra keys for a utility box on a small trailer. Each vehicle that may pull the trailer has a full set of keys. etrailer had the key we needed and delivered the amount we needed promptly and as promised.

Tom

6/15/2017


Happy Happy Happy looks good will do business again

Mocephus

6/15/2017


Exactly what I needed, everything went on smoothly and as it should. Arrived well packaged and in good condition! Thanks etrailer!

Robert M

6/15/2017


Great service, product, and fast delivery. Thanks

Steve H.

6/15/2017


Fast delivery and great customer service. Product is exactly what we ordered.

Jenn

6/15/2017


Fast shipping, excellent product and price. If the grill works as good as it looks we will be golden. Thank you, will buy from etrailer again!

Greg

6/15/2017


as described,fast shipping. Works as should. Thanks George!

Mark S

6/15/2017


Exactly what I ordered. Easy website to navigate and super low prices! Great customer service. And the product was shipped and arrived before expected. I would absolutely use etrailer again.

Vinny

6/15/2017


Quick delivery. Just what I wanted.

Stu

6/15/2017


`Received order quickly. Exactly what I needed. Great service!

Fred

6/15/2017


Michelle was great helping me with my order. She knew exactly what I need to setup my Honda CR-V as a towed vehicle behind my motorhome. She explained all the needed parts and was very polite. Thanks Michelle

Bill V.

6/15/2017


Product is as advertised. All neccessary parts are provided and installation was made easy by watching the install video. The installation videos provided on this site not only help during installation, but they allow you to determine what is required for installation before purchasing. They were a big reason as to why I purchased through the etrailer website.

Tom P.

6/15/2017


Product is as advertised. All neccessary parts are provided and installation was made easy by watching the install video. The installation videos provided on this site not only help during installation, but they allow you to determine what is required for installation before purchasing. They were a big reason as to why I purchased through the etrailer website.

Tom P.

6/15/2017


Product delivered quickly. Installed easily. Installation videos were very helpful.

Chuck R.

6/15/2017


Dealing with etrailer was an excellent experience. The product was exactly as described, it shipped quickly actually arriving two days earlier than original estimate. Your online video for installation made the wiring project easy. The video was 100% accurate. Definitely a 5 star experience.

Wayne P.

6/15/2017


This was exactly what I ordered....at a great price! It was shipped and delivered promptly.

Michael L.

6/15/2017


The product was as I ordered. It was very easy to order and it was shipped that day. I would highly recommend this site to order parts. I will definitely add it to my favorites and will order from there again.

Sandie F

6/15/2017


Great product, great service, fast delivery!

Jeff D

6/15/2017


Hub and breaks were delivered quickly and price was great. The items were what I expected and installation was simple. Would highly recommend this company.

Dave A

6/15/2017


Not installed yet, parts in excellent condition.

Antonio Guerrero

6/15/2017


Great product. eTrailer.com is the true winner, with the search capabilities, instructions, and especially the videos is what makes the product nice. I thank you for website service, the ordering ease, the shipping and tracking, and the customer service. This is my second product that I have bought and it will not be the last. Thank you.

Brian

6/15/2017


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