Customer Feedback and Reviews

viewing 1 - 150 of 38763 customer comments.


Thank you for getting this done, Ellen. You provided excellent customer service. They should give you a raise.

Daryl Z

3/20/2017


I purchased the Thule Apex 4 bike rack used, but a few parts were missing. I readily found all the parts I needed, listed on etrailer's website. The ordering process was very easy and the parts arrived at my door in Florida within a few days. I recommend etrailer to anyone looking for competitively priced high quality products backed up by excellent customer service. The one item I couldn't find and would love to obtain, is the Thule name lettering that is applied to the product and which has been partially scuffed off.

Jim B

3/19/2017


I purchased trailer light and still very satisfied. Thank you, and I will continue to shop with confidence.

John 7x16 enclosed

3/15/2017


very good quality & price

chuck b

3/15/2017


Thanks etrailer. Everything about this transaction was great. Easy to use website, great information and tutorial videos. Product arrived fast and installation was a snap, (less than 3 hours for hitch and wiring by myself). No drilling, cutting, wire splicing or frustrations, what a relief! I will definitely use etrailer again and recommend you to all my family and friends for their towing needs. You guy's ROCK! Keep on Towing!

MJF

3/15/2017


This connectors really make a great connection. And I really liked the trouble shooting videos. Got them quick. I will certainly recommend this site to my friends and family.

Freddy D.

3/15/2017


Appreciate the fast delivery of the chains. Very satisfied.........

Richard P.

3/15/2017


Product was exactly as advertised. Installed myself by watching the videos on etrailer.com.

Greg T.

3/15/2017


delivery was very fast product is very good instelation videos exellant would recommend to every one

brad w

3/15/2017


Product was as described. More than I needed but gives me that extra piece of mind. Part is very sturdy and allows for you to take off and store / remove / replace your safety chains. However, this has not been installed. I just received the product last night. This is my 2nd or so purchase from etrailer and just with customer service alone I will MOST definitely be purchasing again. As well as recommended etrailer to friends. Josh D

Josh D

3/15/2017


etrailer.com is AWESOME!! Ordered on Thursday, got my order on Tuesday. 20 minutes later my trailer hitch was installed. Everything fit perfect. Would I use etrailer.com again? Well thats a no brainer. This was my first time ordering from etrailer.com, but it won't be my last.

Scott M.

3/15/2017


Have been purchasing products from eTrailer for years, and have found "ALL" their products excellent in craftsmanship and their support outstanding:

Fritz H.

3/15/2017


VERY PLEASED WITH YOUR SERVICE. THE PARTS I ORDERED WORKED PERFECT. AGAIN THANKS FOR THE GOOD SERVICE. I WILL USE YOUR COMPANY AGAIN.

RAY LAFFOON

3/15/2017


Excellant..very satisfied

Earl Bush

3/15/2017


Fits a described. Fit and installed without any difficulty. Fast shipping. Customer service and assistance great. Thank you.

Greg G.

3/15/2017


Our business has purchased several products from eTrailer and every single one we've gotten has fit perfect, installed with ease, and at a very reasonable price. From the quality of their products, to their product installation guides and customer support, you cannot go wrong with eTrailer.

Ernie B

3/15/2017


Great product, Web page was easy to use and find the part I needed. Great prices and shipping was super fast . I will definitely be ordering from them again.

Jason H.

3/15/2017


Good price, excellent service

Tom

3/14/2017


They did exactly as we needed, parts were delivered fast.

Mike H

3/14/2017


Was looking for rv pluming parts.that have the hookup on parts and fast service.I will be ordering from them again.rv back on the road.thanks

Mike l

3/14/2017


Great company, great communication. Thank you !!!

J Smith

3/14/2017


as always, this would be like the 10th time I got hitches from Etrailer.com, outstanding products with all parts needed and clear i structions online as well on paper

yepper

3/14/2017


OEM product, or close enough to fool me. Excellent instructions with online videos to walk you through the install.

Big G

3/14/2017


Good product and excellent customer service. Easy online purchase with excellent follow up on the part of etrailer.

Richard D.

3/14/2017


Doesn't get any easier.

Scott Seal Beach

3/14/2017


Fast shipping and great transaction.

Lonny H

3/14/2017


Our initial order was lost by the delivery courier. The etrailer team made it right and tried to track down our lost package, but ended up sending a new set of lights.

SURF AIR

3/14/2017


Excellent service. Delivery was faster than expected.

Quell C.

3/14/2017


Hitch arrived fast and was easy to install. Would order from etrailer again.

Jason S

3/14/2017


This is my second order from this company and like I said in the first one. Great service, great recommendations on products and fast delivery. I will buy all my roof rack needs from these guys ONLY!

Joey C.

3/14/2017


Incredibly strong, fairly priced , fast FREE shipping what's not to like ! I couldn't be happier with the service I received from ETrailer.

Bill K

3/14/2017


Everything looks good so far, when the weather improves I'll put it all together. Good company to deal with, I've used them atleast 20 times before.

Frank G.

3/14/2017


Excellent product at a fair price with really fast shipping. But the best thing is the attention to customer satisfaction demonstrated by the folks at etrailer.com. They are truly focused on the customer!!!!

Ray H

3/14/2017


Great product and extremely fast delivery!

Brad

3/14/2017


Lights work great at an awesome price! Would highly recommend. Quick delivery

Guy N.

3/14/2017


Exactly as expected. It's great having a company that provides spare parts for these racks! Etrailer is affordable and always has fast shipping.

Brad R.

3/14/2017


Can't get any better, fair price, cheap shipping, and easy to find on website. Ordered tow hitch and wiring adapters all came in complete and ready to install. Bravo!

Paul

3/14/2017


Couldn't be happier with the products I ordered, including this dust seal. Everything I ordered fit and worked just right. QUICK delivery, too.

Brad H.

3/14/2017


That was fast service and shipping . when you need it fast don't go any were else

Kansas twins

3/14/2017


Great service, great selection and great pricing. Can't wait to ship with trailer again.

Lugly

3/14/2017


Came in the time frame as stated. Workmanship looks very good. No problems on installing. Just what I needed.

Patrick R.

3/14/2017


Second order I've placed at etrailer. Great service!

Gary B.

3/14/2017


Product is great quality and shipping was handled quickly!

Tim S

3/14/2017


Product is exactly what I needed. Same as manufacturer used. Installed easily in less then 5 minutes. Great service from eTrailer. Will use them again!!!

aspiritrider

3/14/2017


I'm always pleased with shopping at etrailer.com. Good prices, good products, fast shipping. Thanks!

Dave F

3/14/2017


Needed this ball to raise nose of my pop-up a couple more inches. Less expensive way to go than a adapter. Received in a timely manner. Always get the best products at the best prices at etrailer and I know to look to them first

Dave B

3/14/2017


AS ALWAYS, GREAT VALUE FOR THE MONEY. GREAT PEOPLE, QUICK SHIPPING. I WILL

chet a.

3/14/2017


These are great tires and they are hard to find anywhere else or at the price. Etrailer's service is also great and I appreciate that you can get a message when the order is scheduled for delivery so you can make sure it does not sit on your porch all day if you are not home.

Eric L

3/14/2017


I have never had any issues with etrailer.com. Very reputable business. The products received were in great condition and work as advertised. I am and will be a repeat customer. Enough said. Thanks.

KB

3/14/2017


+ Exactly what I wanted + easy process + reasonable price + quick delivery Ready to enjoy the spring time with the kayaks

Bill

3/14/2017


Fast shipping and will order from etrailer again!

Roger T.

3/14/2017


I have dealt with etrailer on at least two occasions and find them very responsible. Send order in a very timely manner and seem to be very organized and concerned about service. Thank you. Larry Willhite

Larry W

3/14/2017


Thank you. Exactly what I needed.

Bill P

3/14/2017


Great Price, Great Shipping, Great Product, Great Seller.

Dale V

3/14/2017


Our order, exactly the parts needed for a 12 year old Blue Ox tow bar, arrived within a few days. The friendly folks at eTrailer kept me posted on shipping and arrival date.

Ben C

3/14/2017


I was going to cancel order when I saw it was backordered, However I am glad I waited for this product . Which is of extremely high quality. Also your service was very good, including keeping me informed. Thank you, Robert S. This mount will be used in all kinds of terrain, pulling a heavy plumbing trailer

Robert S

3/14/2017


As easy to install as the video makes it out to be!

Josh m

3/14/2017


The wheels I purchased for my trailer came exactly as advertised. They arrived sooner than expected. No damage. Great service guys.

Danny C

3/14/2017


Exactly what I ordered and needed! Fast delivery ! Great communication. Etrailer wins my business!

Ben T

3/14/2017


I received the trailer electrical harness the other day. Have not installed it yet and I want to say the installation video you have is outstanding. Thank you for making it so easy.

Bill D

3/14/2017


Works great. On time and a good price. Good service.

Gus H.

3/14/2017


came across ETrailer, kinda buy accident. But glad we found them. Bought a used camper and noticed 2-tires and rims in pretty bad shape. Surfing the web for tires we found ETrailer's page. Found the perfect tire rim set, very easy, ordered and a few days later they are here. Great tire and rim is a match to what was on the camper. Customer service is great, in touch from start to finish. Will be using this company in the future.

Harry

3/14/2017


Lost my original key while moving into a new place for my rooftop cargo carrier. Called customer service and boy, were they helpful. Thanks for making it very simple to order a new set of keys along with closing clamps. They even expedited my shipping. Thanks for making it that simple!

Replacement key

3/14/2017


Perfect as usual. Etrailer rules!

Rob

3/13/2017


PRODUCT WAS THE PERFECT PART THAT I WAS LOOKING FOR , THE PICTURE AND INFORMATION ON THE PART WAS EXACLY THE SAME AS THE PART I RECEIVE. PRONT AND GOOD MAILNG SYSTEM. THANK YOU . GUYS ..UNTILL NEXT TIME....MIAMI IN THE HOUSE,,,,,,,,,,,,

JULIO C

3/13/2017


I was impressed with how easy the instructions were to install the wiring harness. etrailer.com even supplies a link to watch an installation video.

John H

3/13/2017


Timely delivery

Larry O

3/13/2017


Just what I wanted . Super Fast Delivery

Dave

3/13/2017


Received on time and in good condition. Excellent fit and minimum time required to order and Receive.

Lyle

3/13/2017


Good product. Arrived in a timely manner and just as described.

Bob A.

3/13/2017


We always call etrailer, first, whenever we need anything for our Motor home or our trailer. They are so knowledgeable and supportive, it takes all the worry out of ordering wrong. They even helped us with ordering Thule carrier and cross bars! Thank You!!!!

Al S.

3/13/2017


Helped me get the correct part quickly shipped Ronny door

Phil G

3/13/2017


One HAPPY customer!

Top Notch! Superior! Excellence!

3/13/2017


Looks good. Have not installed yet. Quick shipment time.have purchased from you before.nice customer service.

T maieli

3/13/2017


I just received my order to day everythings here and looks to be in good shape it took 5 days to get here weekend included.I think that's great very happy so far.I haven't installed any thing yet being 15 degrees out and no garage but when I do i know etrailer will be there to help great company I will continue to do business with them with confidence.

Robert H

3/13/2017


Product as described and love the demonstration videos, really helps with the installations.

Mike C.

3/13/2017


Bought a Firestone Ride-rite system from a buddy but he was missing a piece of one of the rear brackets and the bracket for mounting the pressure gauge and switch. So i ordered them from etrailer and I have to say the customer service was amazing both times and products are very good quality. Will definitely buy from them again.

Brent H

3/13/2017


I ORDERED A TRAILER HITCH, BALL MOUNT, AND THE TRAILER LIGHTING AND I COULDN'T BE ANY MORE HAPPY WITH EVERYTHING. ETRAILER IS THE BEST. EVERYTHING WAS INSTALLED IN ABOUT 15 MIN. BY MYSELF. GREAT PRICES AND THE BEST SERVICE.

HAROLD P

3/13/2017


Polite, Professional, and delivered as ordered in a timely manner. This is my 3rd hitch with these folks and I keep coming back because of the great price and service.

Balthazar Fort.

3/13/2017


CS was superb. Shipping price for the date I needed the hitch was reasonable. Hitch was delivered as promised. This I my second Curt gooseneck hitch. Very pleased. Definitely will use etrailer.com again!!!

RSM

3/13/2017


the availability of products and parts (manufacturer, etc.) are great - but the web-site is awesome, very user friendly ! stumbled on web site to find some bike rack parts - found everything I needed and then some.......customer service great !!!

Scott D

3/13/2017


I don't do reviews, but etrailer's support and the product they sold me were so good, they deserved this review.

alphaomega

3/13/2017


Excellent service. Quick delivery

Rob W

3/13/2017


Unbelievable price and service I will use them again.

Jim E.

3/13/2017


Outstanding customer service. Item arrived promptly and CS kept me informed from order entry to delivery.

Ed

3/13/2017


Great customer phone service and product delivered quickly!

Gary M

3/13/2017


Received my order quickly, and the fit was very good. I'll be using E-Trailer again,I'm very pleased

Rick T.

3/13/2017


your adivice on your site as I was trying to locate the correct part was awsome. It help me dial right in on what i needed, perfect fit thanks.

Russ Hannum

3/13/2017


Great product and great price!!! Very fast shipping also... Will buy from here again....

Jim M.

3/13/2017


ordered leaf springs, ubolts, plates and fenders for my Magic tilt trailer. Everything arrived in one box very well packed, in a timely manner. The parts fit like the originals. Will book mark your web site for the next project!!!!

project pat

3/13/2017


Great product. Web site was easy to use and shipping was fast. I will use this site again.

Mike

3/13/2017


Great quick service!

Aaron S

3/13/2017


Good replacement, customer service was great and I received the order in 2 days...just in time before the weekend as needed.

Sebastian

3/13/2017


very fast delivery

toby h

3/13/2017


It arrived quickly and is exactly what I needed. Thanks etrailer.com!

Jason A

3/13/2017


great follow up and fast delivery

Larry T

3/13/2017


I was asked to give this review and for once I didn't feel bugged for giving it because of constant harassment to do so by a company. I was very happy about everything etrailer had to offer me , from the quickness in deliver to the product itself. I love how they had a installation video on my rare type of vehicle. This made my life easy and put a grin on my face. The hitch that I bought was for my Fiat Abarath and it was for a bike rack to be placed on my favorite car that would not be possible to place otherwise. It came with everything that I needed to install the hitch, which also made it easy for me. Love this company and if I ever need another hitch or equipment for a hitch I am coming to them again for it for sure.

Kent

3/13/2017


The installation video was key. I wouldn't even have purchased it without that video. It made installation very easy. All necessary parts were included. Worked right away.

Curtis

3/13/2017


Parts received as promised and work great

John E.

3/13/2017


great shipping and product good install video

Tom J (NOT Mark)

3/13/2017


Website was super easy to navigate, ordering was painless and hassle free. Our hitch shipped promptly. I was notified by phone when it shipped and was also sent an email. Customer service seems to go above normal expectations. Would and will order from them again.

Dave G

3/13/2017


Perfect replacement part at a good price.

Bob

3/13/2017


Good easy website Fast shipping part installed and working great... Happy happy hapoy

Lloyd

3/13/2017


Product came exactly as described and in perfect condition. Accurate estimated date of delivery and good price as far as I'm concerned. Was hesitant about using this website but I believe I will return.

David

3/13/2017


It has worked great! Thanks for the follow up!

Ben

3/13/2017


Products work as expected! Even not having my Jeep front hitch in stock etrailer made sure that I received it directly from the manufacturer within 3 days! Good service and appreciated that they stick to their shipment promise and make even difficult things happen! Wieland K.

Wieland K

3/13/2017


GET SERVICE NICE TO DEAL WITH COMPANY THAT HAS CUSTOMERS NEEDS FIRST ORDERED ITEMS WED. RECEIVED ON FRIDAY GOOD QUALITY AND GREAT SERVICE

DANNY M

3/13/2017


Wheels look fine. Came with high pressure valve stems. Doing business with eTrailer is always a pleasure.

Rob S.

3/13/2017


Good products and great setvice.

Chris G.

3/13/2017


Customer service is outstanding, product shipped and arrived within a few days.

David

3/13/2017


Love it! All good. Thanks!

Frank O

3/13/2017


hi yes allllll goooood,, Brad

Brad

3/13/2017


Ellen was outstanding. Very informative and knowledgable. I would recommend her advice and etrailer.com to all my friends. *

John R

3/13/2017


Your products were fine, prices, service, etc fine. Your emails suck. Please take me off your mailing lists. If and when I need more products of the type that you offer, I will definitely take a look unless you keep filling my inbox.

Robb G

3/13/2017


I loved the product I got from you guys, but I ended up selling the truck I used it on a while back. You can be assured that I’ll come back to you guys when I need more stuff though!

Mike C

3/12/2017


Everything is well. The folks at your shop are great and a pleasure to deal with. A rarity in today's electronic world.

Bill B

3/12/2017


yes everything fiit and is doing well thank you

Richard S

3/12/2017


Yep, very satisfied. Thx

Jeff C

3/12/2017


Great trailer hitch and wonderful customer service.

Dan P

3/12/2017


Thank you very much for following up We love it! And we love the fact that you've taken the time to follow up, really a touch of class on your part.

Scott P

3/12/2017


I have not heard any complaints from the customer, so I would assume it is doing fine. I will use you in the future if we need any more trailer accessories. Thank you!

Matt M

3/12/2017


No problems, works great. I will have you in mind for future orders.

Roy

3/12/2017


Very satisfied. Would not hesitate to order from you folks again. Thanx...

Douglas M

3/12/2017


I just looked up a set for a buddy I think he is going to get them from y'all and yes I'm overly pleased !!!

Jeff D

3/12/2017


Great item, great communication, and fast shipment!

Patty Martin

3/12/2017


They were very helpful to me I got exactly what I wanted and received it on time Would recommend anyone to try etrailer.com

Herman

3/12/2017


Was happy to find the following replacement parts at www.etrailer.com for my Yakima King Joe 3 trunk mounted bike carrier. 8890221 Replacement Chain Straps Y8890153 Replacement Cradle I ordered 3 of each, and they were just what I was looking for. Thank you Etrailer, for your reasonable prices, and shipping costs. Etrailer kept me informed via email on my order. Very satisfied! Highly recommend Etrailer!

William L

3/12/2017


As described, great price, fast shipping. Great customer service! I will definitely purchase with etrailer again!! Thanks JDT

JD T

3/12/2017


Wonder service and fast delivery

MR

3/12/2017


Shipped quick, and etrailer contact was helpful to insure I ordered the correct hitch. Shipped quick and everything was as advertised.

DW

3/12/2017


Shipped quick and everything looks to be in place. I have not tried them on the truck yet, too cold up here in NH right now. But have been happy with all of my contact with etrailer to date.

DW

3/12/2017


Product was perfect a arrived quickly thank you!

Richard B.

3/12/2017


Product perfect, more importantly the knowledgeable customer service & advice. Etrailer has earned my repeat purchases.

Rich L.

3/12/2017


I still have it!! I love it and it is still in excellent shape! Great product!! Thank you for the follow up and know that I will be of purchasing more from you guys.

Eliza D

3/12/2017


Awesome video instructions... quick delivery and very happy with my products...

Eric M. CPD

3/12/2017


I haven't thought about those products since the day I installed them. That's because I haven't had a reason to think about them again. They have worked perfectly since I bought them. Not only that but, your price, if I remember correctly, was as good as or better than anyone else's. Your website made my purchase easy and I can't imagine that I would buy anything that you sell from anyone else. Great product (I know your company didn't build it but,....) no hassle, quick delivery, and great service. All around good experience. Thank you for checking (great customer service).

Patrick

3/12/2017


Everything was good and I will continue to order from you all thanks

Lashawn

3/12/2017


you guys have always provided the best customer service, that's why I only buy from you guys when you have the product I'm looking for. Thanks for the follow up........ I have never had ANY company do that before, and that says a lot because I have been buying stuff for 60 years.

J Sheldon

3/12/2017


Perfect. Exact replacement for a discontinued Wesbar. Customer service was impeccable.

Fro

3/12/2017


I appreciate that you/your company does follow ups to purchases after a year. I think that is great. That being said, since ordering the tire cables/chains, it has not snowed enough to use them! I have saved this email and promise to review them once we actually get to use them. Thanks again!!

J McKee

3/12/2017


Excellent service, perfect fit the first time. Easy to maneuver site for your trailering needs

tJ

3/12/2017


So far so good! Thanks for reaching out.

Christopher M

3/12/2017


Item as described , Fair pricing , good communication , professional seller

Marvin W

3/12/2017


Excellent product and excellent customer service.

John S.

3/12/2017


The BC-temp plate helps us check bolt pattern on rims for matching to cars and trailers . Etrailer is a great place to find towing and rv products!

Dave White

3/12/2017


Great product, perfect size. Good value.

James B.

3/12/2017


Everything works great. Thanks for your business

James S

3/12/2017


excellent communications

Marie

3/12/2017


great service

marie

3/12/2017


I'm sorry but as of yet we have not installed the Pollack switches. Thanks so much for the follow up though. Great job!

Beth

3/12/2017


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