Customer Feedback and Reviews

viewing 1 - 150 of 40741 customer comments.

I got my part and it fits perfectly. I could not find this part anywhere but on your website. You all should be proud of your web-site and the way you followup on orders and the help given for installation. I was the Director of Product Development for Hunter Douglas window fashions. It is my observation that if you continue with good pre-order information, good part selection with good followup you will certainly succeed. It is nice to see a company inventing a better way in e-commerce.






Great experience with all around. Ordering was simple, and trailer hitch (Draw-Tite) was delivered as described by UPS in a fail-safe packaging. I sold my Jeep Wrangler and had an old Mustang as a back-up for light trailering but no hitch. Went on your website, saw the application for the 05 Mustang and ordered the hitch. Around 100 bucks with free shipping. Saved about 125.00 from big box auto stores locally. Also, the follow-up communications regarding order receipt, shipping, and date of delivery was most reassuring. You guys do it right. I'll certainly recommend or buy your available products without question. Thanks for a great on-line buying experience.

Paul D


Superrrrrr easy install and best customer service ever..

Yuli Rodriguez


These guys rock!!! I've never had a bad experience dealing with etrailer thought the years odering with them, quality products, fair pricing and fast order processing and that means allot to me because I'm a last minute shopper !!! Keep up the great work!



I bought this hitch based on reviews and price. I was pleased upon inspecting the product and instructions. I bought a 5th wheel camper and traveled from North Carolina to New York without a "hitch". My first time towing a 5th wheel and once I got over my jitters, I drove like the trailer wasn't there. The installation kit was installed by my mechanic. I felt better traveling, knowing it was installed correctly. This was my first time ordering from you and I have to say, your service and support was an unexpected pleasure. This follow up proves your commitment to excellence. thanks again.



Very impressed!! My total cost was 1/2 of what I thought I was going to spend. The extra mile the staff has gone in assistance and information was extraordinary. I am very pleased with everything I got and am in the process of putting everything back on the trailer. The trailer is a 20ft flatbed w/ a 2ft dove tail, 12k gross. I've had this for 25 yrs and this trailer is used for everything--including 5 moves across the US while in the service. Thanks for everything, you guys are the best!!!!! Tell everyone there thanks from me.



Great bunch of people to work with. So helpful and ready to meet our needs.



I've had this roof rack for one year (2018 Honda Fit). I really love it. I drove literally across the country with my little car and back (over 5000 miles), so much tied on to it, it's what I needed. But equally wonderful is the customer service. I could not figure out how to get it on my car (I'm not a handy person), and the man on the phone talked me through every step and sent screen shots to my cell phone to help. I could not believe the customer service. I love my roof rack. I can't believe anyone would pay top dollar anywhere else when you can get this one, looks awesome, performs perfectly.



Item arrived on Christmas eve with $3 deal on ground shipping. Item was secured properly in packaging and undamaged. Completely smooth transaction from start to finish and the etrailer website is completely full of video guides for installation. Nothing more you could possibly ask of the etrailer guys. Thanks for the amazing service.



I can not be more satisfied with my experience with etrailer. I'm in the military stationed in Italy, and it can be difficult to get stuff delivered my FPO/APO address. Not only does etrailer deliver to FPO/APO without a hassle, but I received my rack system in less than a week! Because I'm overseas, my credit card was getting flagged; Lisa at customer service cleared it up immediately and got my order shipped the same day. Five stars; etrailer has my highest recommendation.



What OUTSTANDING customer service ! Ordered trailer hitch on Monday, received it complete, correct and on time on Thursday. Not the first trailer accessory I purchased from etrailer, and will not be the last. WOW !



*Australian Accent* Haven't given a tow with er yet but this stinga looks right proper on the back of the Elantra. Gives a real mean look that keeps the bogans away!

Sik mik


Several months ago, I ordered a Kuat bike rack for my Outback from etrailer. The service was exemplary, and I received my rack quicker that I expected. I was so pleased with the rapidity of my order, that I knew I would order again. Fast forward to Christmas season. My S.O. wanted to get a bike rack for her son, but couldn't find anything she liked in town. I told her that the bike rack she wanted was in stock at etrailer., so I went ahead and ordered it for her. Order placed on 12/05/18, and received the rack on 12/10/18. This additional confirmation of etrailer's commitment to customers is why, if I ever need anything trailer, I'll be coming back to etrailer for my future needs. Thanks for the speedy service!



Just got a set of TC2533 (looks great), so all I can comment on is the service! About a HALF HOUR after I ordered the set by phone, I got an email from Brenden that "Your order has shipped!" I stand by my immediate email response: "Already? Incredible! Thanks!" Amazing...



YES...YES...YES...My Ram Promaster 1500 did not have factory installed Trailer light system. I contacted a nationally recognized trailer/hitch company to install my system and after 7 hours of my wasted time/money, they failed to do it correctly. I had used a similar product to this in the past and it worked well so I ordered this one as I upgraded to electronic brake controller. Came with EVERYTHING needed. Complete instructions. PERFECT PRODUCT...PLUG AND PLAY...Just make sure you order the correct one for your application (4 pin, 5 pin, 7pin) and adapters if needed. I operate in harsh environments of heat, cold, dust, off road... so I also use the dielectric grease on all connections . Wires are also protected by secondary abrasion protection outer wrap...Does not get any better than this. Dont buy cheap knock off wires at your local auto it right, your pulling valuable equipment and have a responsibility to tow safely.



You don't have to be a Fortune 500 company to be world class. When a company's website, product specs, installation videos, prices, and service are all in line and meet all expectations with no surprises, it is a world class operation. This is not a common occurance. Thanks!



More than a product review I would like to say this company is awesome. Outstanding customer service. Very knowledgeable staff. Incredible tech support. Fast service and shipping. Unbeatable prices. I can’t express my appreciation enough for this company I would rate them 10 stars if I could.



Good afternoon I found your products to be very good quality and I look forward to putting them through the paces considering I work at a training center. Your service reps were very product knowledgeable and answered all of questions and didn't push me toward something I don't want or need. I look forward to working with you guys again in the near future.



Working on 1982 tandem axle boat trailer replacing all lights to led. etrailer is the only one I found online that gave the dimensions of their lights & as a plus videos of them. Super store they are on top of everything makes all other competitors look stupid . Thanks for everything because of your attention to detail all the lights & light grommets were a direct fit saving me lots of time not having to retro fit anything. ANCHOR'S UP !!!



Fits as stated. But what I’m blown away is .. is how I was treated over the phone.. I think I found the last company that knows about rue service!! A+ people!!



I’ve arrived at a point where I visit the etrailer website first to obtain detailed information on the products I’m interested in. I then do some comparison shopping to verify Quality, Pricing and Availability. The pricing is always competitive, but their service levels are extraordinary. The communications are excellent, and the follow-up (during ordering, after ordering, and after delivery) is top notch. I’ve ordered several times now from etrailer, and most the time they have the products in inventory ready for rapid delivery. On the occasions I’ve ordered a non-stocked product, I’ve received the products before the indicated times. An example is three different locking hitch pins all Keyed Alike so (1) key would work for all three locks. Their service levels have kept me as a dedicated returning customer. Thanks for all you do.



etrailer is one of the clearest, best-designed websites I have seen for any product. There are so many trailer hitches and bike racks on the market, and etrailers' ratings and search feature enabled me to home in on exactly the ones to buy. They shipped their product immediately, and kept me informed about its delivery. I installed the hitch this morning, put the rack on it, and I am ready for vacation. I have never had a better online buying experience.



Prompt delivery, notification and customer service. I'll buy from them again!



My first order was a very good experience. Product was reasonably priced and shipping was fast. I would definitely recommend this company !



Excellent service !!!



Just as described and fit perfect. Great correspondence regarding shipping along with fast shipping.



The item was as advertised. The service was above average. I will return to this store anytime.



I was initially concerned about finding the right parts as the trailer was fairly old. etrailer had just what I needed. The website is so elegant. I was able to find the right parts quickly and with comparative options to make a final selection. The how-to videos are great. This made installation a little more comfortable. Especially when you do not perform this type of work every day. The parts were of high quality and are working as expected. I highly recommend etrailer for any of your trailer needs.



Exact Fit....Thank you Etrailer customer service!



My experience with was excellent. The customer service I received was excellent. My questions were answered quickly, patiently and courteously. I received the trailer hitch I ordered in an expedient manner and a follow-up email quickly followed to make sure I was happy with the hitch I received.



I have ordered numerous items from etrailer and have received quality products in a very timely manner and their customer service is outstanding.

Michael S


Everything went great, products fit as they were designed to, excellent shipping and customer service was very helpful. I will definitely order in the future



Everything was as shown in the picture great quality I really have nothing bad to say everything hooked up great and still working like a brand new one over a year later you're not the one to usually do reviews but I decided I have nothing wrong to say and I'm a happy customer so I decided to stop by and let everybody know that I had a great experience and I will be shopping here again thank you



Very happy with the service and professionalism I received. Will order again from etrailer.

George f


GREAT Product and service. THANKS!



awesome ordering awesome shipping an awesome parts Thank You as always Great Servive



I like your service and wouldn’t hesitate to recommend you to a friend



Great service, easy use of website to order. Perfect fit. Will order from here again as our needs dictate.



Perfect fit - very easy install (the accompanying email video was spot on). If all my orders are half as good you've got a customer for life.

Joe S.


arrived fast and just as stated. I will use etrailer again, they very efficient and courteous.



easy ordering and arrived ahead of schedule. good experience



This hitch is exactly what I had hoped for. It has a small profile, so does not take away from the lines of the car. It is sturdy and perfect for my bike rack. I could not be more pleased with the hitch receiver and the service provided by the folks at etrailer.



Great website, ordered screws needed for my bike rack. Customer service was great, was emailed statuses of my order and receieves it way before the expected delivery date.



I was a first time customer. I found Identifying the part and by the proper part number here was so easy. Placing my order and paying for it on this web site was a breeze. Other firms could take a lesson from this web page. My order arrived to in a week and I made the repair I needed to, thanks to "" I bookmarked this site for future reference and to share with others. Nice job etrailer. Please don't change anything your doing - you have a winning solution.



I had a problem with the function of the first product I ordered. I contacted this company and received an immediate replacement. I then realized that this particular model was not good for me. Not only did they send me the replacement that I requested, but they credited my account for the first product. I don’t think I’ve ever dealt with a company that has been so responsive and their customer service as this company has been. I would highly recommend them to anyone, And I will never use another company for my trailer needs. Their customer service is outstanding.



Excellent quality Excellent delivery Excellent price Excellent on line video info



This is a great company. They were very helpful over the phone and directed me towards exactly what I needed for the right fit. The product arrived on time and worked just as they said it would. The company followed up as well to make sure all was well. We need more companies like this in the world, with actual people (not computers or call centers) that know what they are doing and care about customer service.



I’ve never took the time to make a good review on a company, but this company I felt deserved it. etrailer took the time verified and changed my order after I already paid to make it correct, speedy shipping, easy install instructions, great quality product. Couldn’t have asked for a better experience.



Product great! etrailer and the employees are #1!! Best Customer Service ever. Will buy from again and again.



When I placed the order it was less than 4 hours that I got confirmation that my items were shipped, excellent service will keep me placing my business with ETrailer Corporation!



Your service is unmatched. I ordered a hitch from you previously and it seems like it arrived just after I hit the send button . Is there any way you folks can take over the government? If so I would vote for you. I just placed a second order with you. The service was unbelievable. The order was packaged well and best of all, the quality of the merchandise was very good and EVERYTHING fit great. I will order from you again and hope other use your service and pride. I'm glad there is an option other than dealing with RV dealers that are rude and often act like they are the only game in town. Well they aren't! THANK YOU FOR CARING.



Cover fits great and was exactly as described. Let me add that I couldnt be more pleased with etrailer...their products are always as advertised, their shipping is fast, their communication and customer service are uncommonly good and always reassuring. I highly recommend doing business with etrailer.



I am submitting this review even though all of your customers MUST know you have one of the best, if not THE best, trailer company in the USA. You have the best products, the best selection for various applications, and no other company can beat your prices... I already purchased a lot of your products and believe me when I say I did extensive research on the exact same products before submitting my orders due to my limited funds. All of your staff are kind, courteous, patient (when it comes to helping a trailer-newbie, such as myself) understanding, very knowledgeable, and professional. Submitting an order is easy, and all of my various orders where shipped almost instantaneously and arrived on schedule. You are the best... and then, there are all the rest! Thank you for having such a great operation!



I received item within 3 day with no extra fee. Very good customer service!



Arrived on time and exactly what I needed. 3rd Purchase from eTrailer and I couldn't be happier



Have not done the install. Hiddie service Excellent . Will shop with you company again.

Martin Metzger


Worked out great. No problems. Great service!



Great product. Great customer service. Original product that I ordered was not in stock but they found a replacement and sent it out right away. Quick responses and great to work with. I will be back in the future.



Easy to install with the instructions provided. Has weathered well. Wouldn't buy from any other source if etrailer offers it.



Wow. Super easy to install. Product came in super fast. I'll will definitely buy from these guys again.



Customer service was very helpful. Initially I ordered the wrong part. They told me how to sent it back and I was refunded with no problems. They told me which one I needed. Ordered that one and received it within a couple of days. Don't do it yourself. Order through customer service. Great group of people.



Ordering was easy as was delivery



Transaction was perfect...start to finish



I had been looking unsuccessfully for a lens replacement for my 1989 trailer. Finally found one at Website was easy to navigate, ordering was easy, and part arrived in a couple of days. Very satisfied all around with etrailer.



Great product , fast shipping, customer service is the best in the buisness



worked out great. Had it installed by my volvo guy. Just came back from a trip to moab pulling our popup camper. Thanks for helping me make some great memories with my family.



Great Idea and great Item "" very very satisfied with it they say good things come to those who wait"" I truly believe that. Great company nice response to a very small problem " and they deliver on time very NICE "" PEOPLE WHO CARE" I LIKE THAT" GREAT COMPANY TO DO BUSINESS WITH.



After much research and deciding which tow bar to go with as this will be my 1st flat tow experience I went with the Nighthawk RM-676. I ordered on a Monday and received on Wednesday. I'm glad I went with the Nighthawk due to the weight and ease of use. I have not had a chance to use yet but will follow up after I get everything else ordered and hooked up. There was a gouge out of the vinyl coating on one of the safety cables and I contacted etrailer and they said they will be sending out a replacement. I like dealing with etrailer as their customer service is the best.

Michael R


Wow! Microwave arrived in good shape with excellent packing. Trim part same, excellent packing. All this and a great price, Who says small business are dead & dying? God Bless You for the professional manner in which you treated me and got me my item. Thanks!



T-one Harness. I could have bought it at a national auto parts chain ( they are less than helpful and 9 times out of 10 they sell you the incorrect part.) I like etrailer, They do what they know and know what they do. They also have great people in Customer Service. Customer Service based in America by Americans. etrailer is my go to place.



After an awfull experience with a major supplier of hitches which also does moving were they ordered the wrong hitch for my car; I turned to etrailer and they were just handholding incredible. Not only did they find the right hitch that fitted my car perfectly, but delivery was right on the money and tech support just incredible. These guys are it concerning hitches and racks, don't bother with anyone else.

Jose Torres


Great Products at Great Prices with Great Service ! I Wish more companies were just like this one ! " - Enough Said ...



Great product. And etrailer CS is the best.



This company,, is unbelievable. In a time when getting any information from any company is so difficult, these guys stepped right up to the plate. It wasn't tough for me to figure out which Equil-i-zer I needed, but it setting it up, even with the available videos, I had questions. They answered the phone right away, had the answers I needed to confirm a correct installation, and all was well. Great product with great support. While my trailer was in storage, my spring bars were stolen. This order was for the bars, but the hitch is unbelievable. Excellent products. I would recommend this company with all 5 stars!! Thanks you guys!

Richard J.


Extremely pleased by the cost, service, shipping time and product. 5 stars is not enough.

Ricky d.


amazing customer service!



You guys are great. I like the way you do business.



Top shelf quality parts, always in stock always on time if not early. Very professional and great pricing. What else could you want from a company.

Stoney C.

4/12/2018 is by far the best source for Thule parts and pieces! I searched online for weeks for the right parts, for the right price, and I found EVERYTHING i needed and more at! Their shipping costs were very cheap and the parts arrived quickly. I kept adding more and more to my order because I found so much great stuff here for an AMAZING price! has a new customer for life! Service was excellent, and they took care of all my needs immediately! I even had to change my order 2 times and it was SO easy to work with their customer service staff! I cannot say enough good about my experience ordering from Truly a PERFECT online shopping experience in every way! THANK YOU!



great product super service



Curt Trailer Hitch for 2016 Hyundai Tuscon =================================== Great hitch: Solid (45 lbs), well-engineered (welded steel tubing), easy to install (8 bolts, 45 min, online installation videos, did not need to move muffler assembly) Great price: best I could find on the web, was at least $100 less than local shops Great service: is ON THEIR GAME, following up at every step of ordering and fulfillment, they wasted NO TIME at all. I'm coming back for everything trailer related.

Robin in Colorado


I was searching high and low for a broken replacement hub, bearings, grease seals for an old "built by a farmer 40 years ago" trailer. The sales rep at etrailer helped me identify the proper hub, bearings, grease seals, etc (and this was after speaking to several other dismissive suppliers). All of my future business will go directly to without visiting another site. Prices are fair, delivery was fast and service is unparalleled.



found what we needed inexpensively. got what we ordered promptly. what's not to like?

Andrew - lake forest park, WA


I have done business with etrailer for many years. Be it trailer hitches, tow bars, brake controlers, mirrors - the list goes on and on. Everytime I do a new transaction with them their service, attention to detail and customer satisfaction reinforces to me the rightness of my decision to only do business with them. I have no idea what I will need next but I do know UNEQUIVOCALLY it will be with them!



Love etrailer! Always able to find just what I need!



Part fit like a charm. Fair price and Super fast shipping. Thanks



(March 2018). This is more of a review of the service rec'vd by rather than on the products themselves; I just rec'vd the shipment and have not had a chance to use them yet - its still winter here and the camper is still under snow. But, the service is exceptionally good and worth noting. Many retailers won't ship to Alaska for some unknown reasons. They don't know that Anchorage is the fourth largest cargo hub in the western hemisphere and generally, when we do order items we get them well before the shipper tells us we will. Why? Note mention of hub earlier. Dah. I order items in the winter months well ahead of summer so that I have them when I need them. The items sit in my garage patiently waiting for me to use them. has very good customer service. Far better than [other online retailers]. I have placed orders with and if it can't be filled or they need additional info, they call me! What? Call me? You betcha. Excellent and very much appreciated. When I do rec'v them, the items are all well packed and after delivery, they send a follow up message. So, yes, I will continue to order from these folks.



I went to two of the three auto parts stores in our little town thinking that a plain brake hose could be had. Turns out that brake hoses these days are all model specific and the clerks politely refused to help me without a part or model #. So I searched the internet and finally found exactly what I wanted here at etrailer. Not only that but the price was very fair and shipping cost was surprisingly low. Delivery was prompt and the after sale follow up from the folks at etrailer gives me chuckle...I ain't never seen this kind of "takin' care of business" for a little $26 order like mine was. This e-business is a "favorite".



It is exactly what I hoped for when I ordered... i normally like to put my hands on something before I buy it ... guess I'm old in some ways... and when I received it it installed without any problems... so for it being the 1st thing ordered on the internet without any help from friends and family it was a pleasant experience.



Awesome product just what we were looking for! We have ordered a lot of things through etrailer and they are always on time and the correct part. Great Company!!!!



No need to search elsewhere, this IS the site for all your trailer needs. Extremely happy with my purchase. I just ordered bearing kits for the trailer too. Really don't know how etrailer can offer such low prices on great products and free shipping on orders over $100. Thanks

Robert P.


Very pleased with the web site and the ease in ordering. All the products I've ordered arrived within a few days and in good condition. All the products have been of great quality. At times where I have made misjudgments when ordering, it has been very easy to return and get credit. I am very happy with and will recommend it highly. Thank you for your great products and service.



Hitch was made great. Company was super fast on sending order. Rep was super nice on phone ordering.



I do not go anywhere else but They have everything and deliver it fast. Great customer service.



This seller and company is great. Always fast shipping and friendly services



I have been beyond satisfied with orders I've placed... Great prices Great selection Great service



Great service and products. Thank you!



Great fast service and product



Just what I needed and service was fast. Thanks.



Never rated because I never used them. Still in original packing. Never got trailer. Bought mirrors to soon. I give you excellent rating on your delivery, follow up and concern. If I ever need anything that you provide I will definitely choose etrailer!



We have ordered several products form etrailer and have always had a great experience. If I need any other product I will order form etrailer. I highly recommend them



Thank you for your service Locating this item was a real challenge Being my crestflite V174 was vandalized Thank you This boat has memories that last a lifetime The burden and heartbreak Has been healed Thank you for providing hard to find items I guess the internet is good for something



Excellent service all the way around. Great product, fast shipping couldn't ask for better service!!!!!!!



GREAT! GREAT! GREAT! Service and product. Guess that about says it for me! Thank you!



Customer service is excellent.



Everything was as ordered. The person that I spoke with was so patient helping me find exactly what I needed and was delivered days before I expected it.



Great product and easy to install. Just what I needed for my trailer. Next day free shipping. Very satisfied could not be happier with the staff and products. Customer for life.



Great service, quick shipping!



Fastest and easiest transaction I have made. To my door in less than 48 hours.



Best customer service!



Way beyond perfect!! In service, help, speed ! Simply everything!



I have to say this company has been great! I shot them in a question on adding some axle risers for our ‘17 R-Pod. And not only did they get right back to me but offered me multiple options & few other things to consider while taking on this project. I really liked that it was like talking shop with one of the guys and I appreciate the time they took to help us out. I know it sounds like I have a bromance with this company and yes I have been bragging to friends about these guys but I believe this company had my back and wasn’t just trying to sell me something. Thank you to all at Etrailer Corp. See on y’all on the mountain.

Josh Tombs


a very good product but more importantly this company is TOP NOTCH AND CARES ABOUT IT'S CUSTOMERS



Great products at great prices. Shipping is quick, easy, and lowest price around. Purchased quite a few items from etrailer, always pleased. Very helpful, knowledgeable staff. Returns are NO problem.

John MB


All products we've ordered from you have been top quality. We especially appreciate your how-to-do-it videos, which are invariably excellent. The time or two I've needed to contact you resulted in very attentive and personal service, a scarce commodity these days with online companies. The bottom line: does an excellent job of serving its customers with a wide range of products, excellent information on them and top flight customer care.



WOW!! I found the product I needed for finishing up a project, and 48 hours later it was on my front porch! Not only that, but Lindy, the girl who helped me with the purchase, could not have been any more helpful, or knowledgeable!! etrailer, you're doing a world of good, and I look forward to further purchases with your great company!



LOVE these folks @ etrailer!! Super friendly. Customer Service driven (for real). Great line of products at really reasonable prices. Fast shipment with reliable communications. If you need something, and want to avoid a lot of comparison shopping... give these folks a shot.

Gary From Colorado


As always, I very satisfied with my purchase from, etrailer. I have bought from them before and always get great service and products. Of course Ole George, keeps me up to date on my items and information about shipping, and even lets me know when it is delivered. I think he has a spy cam somewhere so he can watch over the items. Not sure how he does it. etrailer has to be a family owned business, as they care for the customer like family. Many thanks to all the etrailer employees for making my purchases a great experience! P S They didn't pay me to write this.

Donald d


Loyal / Reliable / Honest people accompanied with quality products = Great Business. Looking forward to using you guys in the future, Thanks



The product is great...exactly what I asked for. But, more importantly, the service from etrailer is exceptional. They always help me select the right part for the job. Orders show up on time, every time, and they keep me posted on the order status. I usually get a confirmation of shipping moments after the order is placed! do they do it? Awesome service. Thanks to Angela and the rest of the Customer Service gang.



I haven't yet installed the product but I did want to comment on the service--Outstanding! My order was processed promptly and shipped quickly. I received an email notifying me of the shipment and tracking information and a follow up after delivery to make sure all was well. Frankly, I was surprised. It seems as we move more and more towards e-commerce, the service-after-the-sale has been diminishing. Kudos to and George J. for demonstrating that some companies are still customer service focused. Great job and thanks much! I will be a return customer.



Kind of a hard bolt to find. etrailer had it and shipped it expeditiously...all the way to Hawai'i!! Mahalo for your help.



I was checking on the internet to get a new wheel for my trailer could not find one anywhere, most salvage yards don't sell them. they just recycle them. I was going to get a tire locally. I found I could get a wheel tire combo ready to go cheaper than I could buy just a tire locally. I had a question about the offset and typed it in on there website and wasn't long they answered all my questions. so I ordered two combos late on Thursday afternoon. I got an email the next day saying my order would be delivered on Monday. I thought to myself there is'nt anyway they can get them here that fast , but bygolly they did. they were aired up ready to go. also anything over $99 free shipping. great deal,great service. if I need anything else for my trailer it will come from etrailer.



Product is good, but the customer service is even better.



These folks "etrailer" are GREAT to do business with!! I shop around big time, and have found that these people have such a wide variety of items just just seem to hit that "sweet spot" of fulfilling my needs. Quality items at super competitive prices. GREAT communications, and FAST shipment. I will hone in on "etrailer" when I need anything else. Thanks you guys (and gals)



Exactly what I needed at a fair price. Shipping was prompt and updates were sent throughout the process. Great customer service!



There is not much to say about buying a boring part like this other than the part availability, perfect fit and quick service that consistently provides. So the 5 stars is for etrailer in general. I will be a return customer over and over for sure. Thanks etrailer for being there and doing a great job for us.

Jack W


Great customer service



Super Fast Delivery! Correct and QUALITY parts!



Good product easy to install shipping was quick no problem will order from etrailer agin the sales person knew the product that’s a plus thanks



Great customer service and quick delivery of product.



Best service of all e retailers. Prices are very good and shipping is fast. Ordering is simple.



Always great products and great customer service at etrailer



Good quality product and friendly staff..



All their products are of good quality and the customer service is even better. Definitely will be buying from them again in the future.



I am very happy with the items from etrailer. All are as described on the site. Besides selling high quality products, etrailer also provides excellent customer service. Keep up the GREAT work!



I really enjoy working with etrailer. They have great products at a fair price and when it comes to service they are second to none. I have ordered several times from them and I am always impressed with the way they handle my orders. etrailer has help me set up my 24 ft. cargo trailer with all the etrack and accessories then I needed an auxiliary transmission cooler and they had exactly what I needed. I want to thank the entire team for doing such an awesome job. You guys are great.

A. keath


Great Company Good Service.



Great prices, excellent customer service and fast delivery - what more can you ask for?



Good morning, I wanted to let you know that your company is outstanding! I have been purchasing parts for my trailers for years from you folks. My orders are always correct, you carry all of the top products, your instructional videos are extremely helpful, you keep the customer up to date with shipping status, even with regular shipping I've never waited longer than 5 days to receive my order. I recently purchased a fifth wheel trailer and found out you also sell RV accessories. Before realizing that I had made some purchases from [an online camping equipment retailer]. They couldn't get either order correct. Their warehouse never received one of my orders, parts shipped separately from one another, one order was canceled because they thought it was the original order they messed up on. Anyways, I have since made RV purchases from you and will continue to do so. It's probably not often you hear feed back about your company but I just wanted to let you know you have a customer for life, and I have and will continue to tell friends how great your company is! It's nice to do business with a company that cares about its customers like you do. Manufacturers should be chomping at the bit for you to carry their products. A tip of the hat to etrailer, you've really got it figured out!



This product was exactly what I thought it would be. The customer service that etrailer provided was excellent. The customer service alone will bring me back.



The hitch cover that I purchased was as described and an excellent product. I continue to be thrilled with the site, service and products at etrailer.



Had the exact part I needed and arrived as promised. Very happy with results from eTrailer Corp. Will definitely keep them in mind the next time looking for parts. John C.



Extra effort provided by the employees to ensure quick delivery, even during the Christmas rush. Thanks again.



Ordering from etrailer was easy, quick, and all products perfectly fit the description. Will order from them again if needed. Thank you!



My hitch was delivered the next day! I had it put on and was done in about 45 min. The ease and speed that I finished this project made me feel like the Man! Who ever designed the assembly is a genuis. I was able to put my mothers chair lift on her car and my back Thanks You.



Thule Keys-- Was down to one key for my cargo box rack. I sent etrailer the key code with the order and there you go. Two more keys gave me peace of mind. Great price, fast shipping and careful packing make eTrailer the go to website for all your trailer and RV needs. We have bought a fair amount of parts, merchandise and presents from etrailer. They never disappoint and answer all questions with a lot of knowledge and good cheer. What a great service team. Recommended!! They know their stuff.



The Instruction states that this is a 20 minute job. I built HotRods so I know a little about working on cars and Trucks. My wife don't know how to put a socket onto an 1/2 inch extension so I decided to let do this job. I sat in a chair and read the instructions to her and helped her with the tools and she installed this hitch in less than 45 minutes. I was impressed. She was happy because she didn't even get dirty. Thanks etrailer.



Great Price!! Great Value!! Bought a used trailer and the tires were in bad condition. Found the exact tires I needed from Their tires were less expensive than ALL the tire dealers in my area (including having the new tires shipped)...actually got two new tires for just a little over the price of one tire from most tire dealers in the area. Called customer service at to verify the price and tire information, and was very pleased with how knowledgeable and friendly they were. I'll always order from in the future!! Keep up the good work!!



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