Contact Us

Need to update your order?
Questions? Comments?

Call Us

800-298-8924 Phone
(All Times Central)
  • Monday - Friday: 7 am - 8 pm
  • Saturday: 9 am - 5 pm
  • Sunday: 12 pm - 6 pm
For will call hours, see:
Will Call Order Pickup

Mailing Address

Mail
etrailer.com 1507 Hwy A Wentzville, MO 63385 US

Contact Us By Email

Fill in your name and email address and a customer service representative will contact you. Be sure and click on "Send Your Comments" when you are done.

Ordering Information

Sales Tax

We collect sales tax on purchases shipping to the following states and territories: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. Use tax laws vary by state. If sales or use tax is collected by your state on internet purchases, it is your responsibility. Duties, taxes or brokerage fees to a non-US address are your responsibility.


Alabama Tax Disclosure
Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.
Seller’s program account number is SSU-R010072771.

Payment Options

We accept payment by Visa, MasterCard, Discover, American Express, and ATM/Debit cards with the Visa or MasterCard logo. We also accept PayPal and Bread financing.

Returns Policy

Satisfaction Guarantee

Within 60 days of receipt of your shipment, you may return any new, unused item for a full product refund. No questions. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. Simply contact our Customer Service team for a return authorization number. They will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment. Items covered by our risk free guarantee never have a restocking fee unless the complete item is not returned or it has been used.

If your shipment arrives and is missing any parts, no problem. Just contact us within 5 days of the receipt of the order. We will have the replacement items shipped to you from the quickest source available, using the same expedited shipping method you used for your original order.

Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.

You can also cancel unshipped items. Contact our Customer Service team at 800-298-8924 to find out more about how to cancel your order.

Problems or Questions?

If you have any problems with your order, please don't hesitate to Contact Us online or toll free at 800-298-8924.

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 14 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.

Packing and Sending Your Return

Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.

Send the package to the following address:

etrailer.com
1507 Hwy A
Wentzville, MO 63385
US

Lowest Price Pledge

We use our huge buying power to offer the lowest prices. If you have found a lower advertised price with the same item in stock, we would like to know about it. For your help, we will refund you 110% of the difference in the delivered price (cost of product plus shipping/handling charges) within 30 days of your purchase. This offer is valid on the identical product and model number. We cannot honor competitor close-outs, liquidations, rebates, free-with-purchase offers, auctions or benefits/special pricing received from memberships.

Simply contact us. Include your order number and a link to the website where you have found the lower priced in-stock item. We will issue a credit to the card that was used for your purchase for 110% of the difference in the delivered price.

It is that easy.

Thanks for being an etrailer.com customer and allowing us to offer the lowest prices.

It is not just a pledge. It's a promise.™

Will Call Order Pickup

Our will call center location is:

1507 Hwy A, Wentzville, MO 63385, US

Our will call hours (All Times Central) are:

Monday - Friday: 8 am - 7 pm
Saturday: 9 am - 5 pm
Sunday: 12 pm - 6 pm