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Call Us

636-887-2711 Phone
(All Times Central)
  • Monday - Friday: 7 am - 8 pm
  • Saturday: 9 am - 5 pm
  • Sunday: 12 pm - 6 pm

Mailing Address

Mail
Etrailer.com 1507 East Hwy A Wentzville, MO 63385

Contact Us By Email

Fill in your name and email address and a customer service representative will contact you. Be sure and click on "Send Your Comments" when you are done.

Ordering Information

Sales Tax

We only collect sales tax on purchases shipped or billed to a Missouri address. Duties, taxes or brokerage fees to a non-US address are your responsibility. Use tax laws vary by State. If sales or use tax is collected by your State on internet purchases, it is your responsibility.

Payment Options

We accept payment by Visa, MasterCard, Discover, American Express, and ATM/Debit cards with the Visa or MasterCard logo. We also accept PayPal and Google Checkout.

Returns Policy

Satisfaction Guarantee

Within 60 days of receipt of your shipment, you may return any new, unused item for a full product refund. No questions. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. Simply contact our Customer Service team for a return authorization number. They will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment. Items covered by our risk free guarantee never have a restocking fee unless the complete item is not returned or it has been used.

If your shipment arrives and is missing any parts, no problem. Just contact us within 5 days of the receipt of the order. We will have the replacement items shipped to you from the quickest source available, using the same expedited shipping method you used for your original order.

Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.

You can also cancel unshipped items. Contact our Customer Service team at 800-298-8924 to find out more about how to cancel your order.

Problems or Questions?

If you have any problems with your order, please don't hesitate to Contact Us online or toll free at 800-298-8924.

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 14 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.

Packing and Sending Your Return

Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.

Send the package to the following address:

etrailer.com
1507 East Highway A
Wentzville MO 63385

Secure Shopping

How do we protect your information?

etrailer.com stays on the leading edge of today's technology when it comes to protecting your personal information. We use rock-solid encryption technology and Secure Socket Layers (SSL) in all areas where your personal information is required. For your protection, etrailer.com is certified by VeriSign. This is your assurance that our site is authentic and that we're employing SSL security. Access to your personal information is also restricted within our company to provide maximum security.

Who can see my account information?

Only authorized sales, customer service and accounting personnel have access to your account information.

What about cookies?

We use cookies as a way to provide you with better service. Cookies personalize your shopping experience and help identify you. You will need to set your browser to accept cookies if you wish to add items to a shopping cart. Information collected or stored via cookies includes purchases, log in data, and your pricing level. This information is kept in a secure area within etrailer.com.

Lowest Price Pledge

We use our huge buying power to offer the lowest prices. If you have found a lower advertised price with the same item in stock, we would like to know about it. For your help, we will refund you 110% of the difference in the delivered price (cost of product plus shipping/handling charges) within 30 days of your purchase. This offer is valid on the identical product and model number. We cannot honor competitor close-outs, liquidations, rebates, free-with-purchase offers, auctions or benefits/special pricing received from memberships.

Simply contact us. Include your order number and a link to the website where you have found the lower priced in-stock item. We will issue a credit to the card that was used for your purchase for 110% of the difference in the delivered price.

It is that easy.

Thanks for being an etrailer.com customer and allowing us to offer the lowest prices.

It is not just a pledge. It's a promise.™

Will Call Order Pickup

Our will call center location is:

1507 East Hwy A, Wentzville, MO

Our will call hours (All Times Central) are:

Monday - Friday: 8 am - 7 pm
Saturday: 1 pm - 5 pm
Sunday: Closed

Privacy Policy

etrailer.com is committed to protecting your privacy. The information we collect is to ensure secure ordering and to provide a more personalized shopping experience. You can help us protect your privacy by not sharing your user name or password with anyone. If you have any concerns, comments or complaints, be sure to contact us.

How much information do I have to give?

We only collect the information needed for secure ordering and customizing your experience.

If I'm just browsing:

  • We use IP addresses to measure our site traffic and to help provide a customized shopping experience. Your IP address is not linked to your customer information.
  • If you come to our site via a link, the location where you came from is captured. This is used to help us better promote our site.
  • We capture the type of browser you are using to help us optimize our site to match the browser used by our customers.
  • We also keep track of pages you visit to help us provide a more personalized and relevant shopping experience and so that we can improve our site design.

If I've found what I need:

We collect name, address and payment information, although credit card numbers may be phoned in as an alternative.

What are you going to do with my private information?

We require only the personal information that is needed to safely process your order and for contacting you about your purchase. It is used exclusively for that purpose.

Will my information be given to another party?

Your personal information is not shared with any other party.

Do you purchase information about your customers from other companies?

No.

What about e-mail?

etrailer.com does not send unsolicited e-mail. NOTE: Your customer service representative may occasionally send you promotional or product information. If you do not want to receive such e-mails, simply let your representative know.


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About Us
photos and videos
1,056,204

Original Photos & Videos

Produced to make sure you know what you are getting and you get exactly what you need.

installations
35,570

Installations Completed

To make sure products work and fit the way they are supposed to.

etrailer call center
2,476,511

Phone Calls & Emails Answered

1,125,924 phone calls and 1,350,587 emails to help find the right solution.

etrailer training
400+

Average Hours of Product Training

We get to know our products firsthand so experts can better help you.

etrailer service
71

Years of Quality Customer Service

Assisting our neighbors and customers, face to face at the counter.

etrailer experts
193,357

Pages of Expert Information

Created to make sure you have all the answers to your questions, from real experts.