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Average Customer Rating: 4.3 out of 5 stars (20 Customer Reviews)
Product arrived well packed and in a timely manor. Assembly is straight forward, good instructions that are simple to read. I do wish they would add some suggestions for storing this device when not in use. It is heavy so if considering a wall mount, I suggest using at least two (2) brackets at 32" apart and lag bolted ( 2 1/2 inch ) into a good wall stud. This method will distribute the weight and lessen the likelihood of it pulling free, falling and damaging something else. Overall, a really nice product. 784307
I use the center hold down bar, the lock come off 667140
The bike rack has provided good service and utility. Im very pleased with it's easier of operation and overall strength. Living in Hawaii has it's challenges, especially rust, I have not experienced any rust thus far and am very happy to report that. Overall I would rate the product as a 9 on a scale of 10, the one pitfal was in ease of installation, it took longer than expected to secure the Hitch in the receiver. 705624
Great Rack. Light and managable. Does the job. 707529
Thank you so much Molly. You're the best. I will forever recommend etrailer to anyone who ask. Love it. [Thumbs up] 717896
The swing arm came with the predrilled holes for the lock pin off by about half an inch, so I had to drill new holes. Even then, the hole for the pivot point also seems slightly off. Once I got new holes drilled, it holds on nice and sturdy and doesn't knock about while driving. The locking mechanism, while clever, seems flimsy. Might just be for preventing crimes of convenience. 720060
For the price and the offered features, I thought this rack would be too good to pass up. But now I see exactly why the name brand racks cost so much. This thing has some terrible build quality meaning that I had to hammer in the large peg so that it would even go together, and now that it is, I can't fold it up or down. It has to stay exactly how it is. But hey, it works, and it was cheap. If you want to buy this, don't, save up and get something that will give you less of a headache. 711136
This Malone Bike Rack only took about 10 minutes to assemble. The missing star is due to one of the lock keys being broken in the box. Still waiting on Malone (maker of the rack) to respond. THe staff at eTrailer have been the best. Thank you all. 540781
Would have given a 5 rating except for several things mostly related to manufacturing quality. etrailer site was great and technical support was helpful. Nice added feature would have been two locking knobs instead of one. Problems encountered: 1 1/4 inch bar would not slide into my receiver on Avalon. Other products I have slide in easily. Wanted to file paint off Malone unit but etrailer suggested I file inside of receiver & add grease. After many filings and some grease it finally went in. Also had to enlarge each of the pin holes used to hold unit in folded up position so that pin would slide in. In the folded down position holes line up perfectly. 665407
For a tilt-away hitch rack, this is a good value. Depending on the bikes, you may have to disassemble and reposition the tire cradles to accommodate different wheelbases. The same is true for the hold down hooks, depending on the height of bicycles' top tube. As such, the assembly instructions would benefit from some text as well as the drawings. A chart showing a recommended configuration for various bike height and wheelbase combinations would be very helpful. Plan on at least an hour to assemble the rack, see how the bikes load and fit, and then adjust and/or transpose the cradles and hooks. Bottom line is I would buy this again, especially for infrequent use. If I were, say, a once or twice a week biker, then I'd pony up the extra $$ for a tire mount rack instead of the center post frame mount. On a side note, the etrailer bike rack categories, subgroups, and pictures make bike rack shopping a breeze. One of the best designed shopping assistance interfaces I've seen for any product. 661009
just got it, have yet to use it, five star rating is based off of ease of building and apparent sturdiness. i've been driving around with it on my subaru forester in the upright compact position and it seems pretty great. will be using it on fathers day to go biking with my dad. sturdy, doesn't rattle, good looking. 817481
We love it. Easily mounted and easy to dismount bike. Best feature is the ability to lower without taking rake off to get in back of our Ford Explorer. 806056
Great bargain. For the money it’s good. The locking knob sucked and broke they mailed me a new one.(same thing) I use 2 nuts instead that I bought at Home Depot and tighten with a wrench. Also the foam that protects the bike frames wore thru in 2 uses. I wrapped it in black tape and it’s holding up. Use this rack for bikes you are not too worried about scratching. The original foam leaves a black stain residue it comes off easy with a wd40 wipe.. I use for the camping bicycles so to me it is a good option cheap and cheerful. I didn’t have to put out $500 for a nice tire held mount but I leave it on the camper full time. I do have a nice high end rack I use with the nice bikes. It may seem that it’s not a great review. I’m just being honest about my experience. I would buy it again No doubt. It was cheap. I don’t worry of it being stolen. Etc. 796091
Simple assembly, easy load and unload, bikes secure with minimal fuss and no interference with each other 795473
Great product at a great price 733316
Padding on arms rubbed against frame top tube and wore off some paint. Wheel tie down straps aren't long enough to wrap around some fatter tires. Locking/unlocking mechanism isn't very good and not worth the trouble, I put regular wingnut on there now. 678435
400 miles and held up well. $1500 worth of bikes, so I stopped a few times to make sure everything was holding up. It did well! You can decide which way to put the “hooks” that go over the frame onto the rack when you assemble it. This will eliminate the problem of not being able to secure both bikes if one frame is lower. It’s also heavy as heck (with the bikes on it) to tilt to access the cargo in the hatch. For me, I can handle it...for my wife, not so much. Don’t plan on getting to the cargo unless you are strong and have a good back. 678159
Solid product. Installation was quick and easy! I have bought from Etrailer before and have always received a quality product in a timely manner. Their web site is fast and intuitive. Their customer service is outstanding. 660265
Product was easy to assemble, looks to be well built and designed. I think this rack will be perfect for transporting our bikes. I feel is is a great deal for the price. 642770
Great service and terrific product. Chris answered all my questions and delivery was super fast. Used it the first time this week with no problems. Did have our grandson put it together. Took him 20 minutes (would have taken us 2 hours)! Much lighter than our old bike rack and I was able to lift my bike on and off myself (I am 77!). It answered our needs. 571891
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