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At etrailer.com we're committed to the products we sell, and to our customers. Our experienced and knowledgeable staff are available via both phone and email to address your questions and concerns for the lifetime of your hitch. The technicians at etrailer perform hitch installations on a daily basis, making them a valuable resource for do-it-yourselfers. The one-on-one, personal service you'll receive comes straight from an expert in the towing and automotive field. We've installed it, we've wired it and we've towed with it, so whatever your question, we can answer it.
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Ordering was very easy, the website pretty straight forward. I made an error ordering the wrong size anti-rattle clamp. I got a call letting me know and help getting the right part ordered. Kudos to customer service for checking and following up. Saved me a lot of trouble. The hardware is top notch and heavy duty. My only complaint is how the hitch was shipped. The hitch is very heavy and it was basically just placed in the box with nothing securing it or cushion on the pointy bits. The receiver was poking out and has paint scuffed off in a few spots. Everything is perfectly serviceable I'll jut have to watch out and maybe put some paint over the areas so it doesn't rust.
Better pictures or video link I. I struction will be appreciated. The biggest difficulty with muffler hangers can be helped with stone soap water. Plastic cover has a hole that is occluded by hitch, but drilling the hitch body for that is almost hopeless since it will be very hard to align.
Great. Worked out like other trailer hitches I’ve installed in the past.
I'm dissatisfied with packaging, install video and return. First, as you can see the box was not in good condition when I received it. I discarded the box before I decided to return the product as I did not think it was reusable. I have a 2024 Subaru Forester Wilderness. Second, You have to remove the plastic panel on the drivers side to access the frame rail. The video stops short for the reattachment of this panel which you can't do, and it's not a part you want half attached. You can't screw two important points of the panel back onto the frame rail because the hitch covers those holes. Third, I decided to return it and had to pay UPS $24 for a box. Customer service would not provide a pack and ship label. I won't be back to this site as a result of this experience.
I ordered and attached the hitch receiver to my 2025 subaru Forester. It was a straight forward install including wiring.Because it’s under mount hitch receiver, I was able to retain the foot-activated rear hatch open/close function hitch comes in handy - that function is eliminated with a factory hitch/receiver installed. This is the 7th hitch/receiver i have purchased from etrailer. Ordering and shipping is straight forward with great customer support.
Had this hitch installed for me by Pit Stop Auto Repair. I was concerned about the hitch interfering with the kick sensor. It does clear the sensors and the kick function works normally. Big savings over Subaru part.
The overall quality of the receiver and the ease of installation was excellent. Your installation videos took all of the guesswork out of the process. Shipping was fast and although the box was damaged from the weight of the receiver, everything arrived intact. I am very pleased with this purchase and with all of my interactions with etrailer.
Trailer was received very quickly.
I just installed it a few weeks and and it went very smoothly. The videos on the eTrailer web site helped a lot.
Great fit and guidance for installation. I appreciate how easy they make everything.
Perfect fit on my 2026 subaru forester wilderness
Bolted up perfectly follow the instructions and it worked great same with the 4pin wiring harness the hardest part was drilling the frame for the center holes the wire and coil springs made holding the bolts in place the easiest
It was a little tricky to install on my 2024 Subaru Forester, but it was still a manageable DIY project. I have been pleased with the hitch overall. I have only used the hitch for a hitch-mounted bicycle rack.
This is my third hitch mount from etrailer for various cars/trucks I've owned. Quality is top-notch and instruction videos were very thorough. They also bolstered the packaging in response to some other reviews I saw where the box was damaged in shipping. Mine arrived in perfect condition. Special thanks to the other reviewers who suggested simply unbolting the muffler rather than dropping the entire exhaust and the ones who zip-tied the hitch to a floor jack for raising it into place. Just use 2+ zips if you do or the ties might break while you're raising it like mine lol.
Less than 3 hours from start to finish. I probably spent more time with setup/cleanup/and waiting for paint to dry on the frame holes I ground out than anything else.
The installation was easy, about an hour total. I've been pulling a kayak trailer every week the weather has been nice and everything has been fine. I couldn't be happier overall. Additionally , I like the look of how it's recessed under the bumper, it's barely noticeable without the hitch installed.
Adam
5/5/2025
2 years in and still not a single problem.
Hitch receiver arrived quickly and without damage. The etrailer videos are very helpful. Successfully installed on 2020 Subaru. Took longer than expected due to my available tools (particularly needing to have a metal grinding dremel bit to widen the access hole on the frame). But overall straightforward. Tip: leave the fishing wires on the bolts (all 6 of them) for the next steps after you get your carriage bolts seated. Had to put them all back on. Very helpful to have another person hold the hitch receiver up when bolting it on.
Jm
4/9/2025
Working perfectly a year later, held up well to midwest snow and salted roads
The hitch receiver works as expected. All parts included in the packaging and a straight forward install. That’s about as good as it gets!
The design should be changed to allow for a little more clearance between the gas tank and also one of the tail pipe hanger brackets. On the driver's side, the hitch just barely clears the gas tank, it's not touching the tank, but there only enough clearance to slide a sheet of paper between the tank and the sharp edge of the bracket. It is not possible to shift the hitch further away from the tank, because the opposite side hits against one of the tailpipe hanger brackets on the frame. It's installed and works, but it concerns me having the sharp edge of the hitch so ridiculously close to the tank.
well built high quality hitch. Came with all hardware needed and detailed instructions.
Very prompt delivery. I highly recommend etrailer.com
Good hitch receiver. Very helpful installation video by trailer.com. I’ve bought a couple of receivers from etrailer, and it’ll be my first stop for the next one, too.
Brooke M.
4/29/2025
Wow, thanks Philip! We are always here for you. Glad you've had a good experience! :)
Perfect fit. The installation video was great, much better than the manufacturer’s instructions. I installed the hitch on my 2020 Subaru Forester in my garage by myself. Took 2 1/2 hours. I used two 8” plastic boxes to support the hitch when I was ready to attach it to the frame. That made the last lift up to the bolts much easier because it was only a 3-4” lift. Only discrepancy I found in the 2019 video was that my 2020 Forester has an extra clip in the driver’s side wheel well holding up the plastic panel. It delayed me just a bit until I figured out why the panel was balky. I also installed the https://www.etrailer.com/Custom_Fit_Vehicle_Wiring/Curt/C56040.html wiring harness. It snapped right in and was a 10 minute job. Easy!
Joy was super helpful and friendly. Got my hitch very quickly. It took me less than 2 hours to install. This is my fourth hitch I put on my new Forester. The dealer quoted me $750 to install a hitch. I paid $166 for the hitch and saved a ton of money. I highly recommend Etrailer
Great product, perfectly design for the 2020 Subaru Forester, I just put mine on and it was so simple it was ridiculous. I used a rotary tool and a cylindrical diamond bit to cut a notch into the largest factory drilled hole in the frame, and the fish wire provided with the kit worked perfectly for getting the flanges and bolts into the appropriate holes present from the factory for bolting the trailer hitch to the frame. The wiring harness that can be added to this purchase also comes with all the parts necessary for an easy install.
The only thing I would recommend adding to this kit would be a small tube of thread lock as an added measure for the bolts.
Solid unit. Weight feels like it’s well made.
Will be using very soon.
Tried ordering this hitch on amazon 2x with both orders getting lost so I ordered from trailer at same price and had it 3 days later. Install was straight forward thanks to video from etrailer.
There was one step missing in the installation instructions regarding the underbody panel on the drivers side. The hitch covers one of the installation tabs of the panel. I had to cut back the tab in order for the hitch to be installed. Once I did this I just installed the hitch over rear tab on the panel and did not screw it it as there was no hole in the hitch to install the screw. I also reinstalled the heat shield even though it looked like it was optional. I didn't see any reason on why I shouldn't have reinstalled it. I installed it on a 2019 Subaru Forester Sport.
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Kate F.
10/8/2025
Glad we had the right fit for you John, and that our videos were helpful with the install. What do you mainly use the hitch for?