Curt Trailer Hitch Receiver - Custom Fit - Class III - 2"

Very disappointed with the entire experience purchasing from etrailer. I wanted a hitch for a 2019 Ram Promaster 2500. I had read a review online that some builds in 2019 required modifications in order to fit the Curt hitch. I did not want to do ANY modification at all so I called etrailer to inquire if they were aware of this issue. They assured me that this hitch would fit my van with no drilling or modifications, so I placed my order.

When the hitch arrived I was surprised to see that it was not boxed, only wrapped in plastic. It was scratched and had some of the metal already exposed where the paint had been scrapped off. It looked "used" (see pics).

I called etrailer and they claimed it was UPS at fault and offered me a $10 credit to go buy paint and touch it up myself. $275 piece of hardware and that is your solution?

Rather than return an 80 pound hitch, I decided to install it. Halfway thru I came to find out that the "expert" at etrailer who advised that this would fit my year and model van was not so expert. The install required me to cut a grounding bolt (45 mins with a hacksaw). This is exactly what I had read online and shared with the etrailer rep when I called originally.

This company deals in commodity products that you can easily purchase elsewhere, which is what I strongly suggest.1223783

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I will have our customer service team reach out to you. I did reach out to Curt in regards to the grounding bolt that needed to be removed. It is not an issue that they were previously aware of.

-- Jenny N - 12/16/2021

by: Brad H.05/25/2020

Easy to install if you follow the directions. We did receive one wrong bolt in the kit which etrailer took care of immediately. A little tricky fishing the bolts and plates in place. Make sure you get your whole rack up and above the leaf springs before trying to bolt anything on. Took us about 2 hours. LOL I could do it in under half an hour if I had to do it again. There was another rack we saw etrailer for the Promaster which required removing your bumper and had less capacity. I am so glad we bought this hitch.

The hitch has worked wonderfully on our Promaster during the last year and I'd highly recommend it and etrailer!803029

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Great! No issues. Its perfect.

Brad H - 05/25/2021

I have the 2017 promaster 1500 135 and found that all the holes lines up including the spare tire crank 'socket'. With two person its much easier to get the rack into position and aligning the holes for bolts. Make sure you read the instruction carefully and pay attention to the installation video detail. We learned that the hard way, thought we have understanding them well. Don't mixed up the long and short bolts, the long bolt goes to the right with the towing ring. This rack is very strong and sturdy. We just came back from Outer Bank with a 6 hr trip one way with our 2 ebikes, (together with the Hollywood ebike rack)1289260

by: Mikal12/15/2021

2015 Ram ProMaster 1500

The hitch is as advertised; however beware of the potential shipping mishaps that can occur with a large item. The packaging was missing and the hitch chipped and dinged by the time it made it to my house. I didn't notice any additional damage so opted for some money back on the purchase from etrailer instead of paying shipping to return and replace. Unfortunately it was a while before I attempted to install the hitch as I recently discovered the entire thing was bent and therefore took professional installers two hours to install. Now it rests heavily against the spare tire due to the damage sustained during shipping.1224650

I will have our customer service team reach out to you. It sounds like that the side brackets were knocked out of alignment which can happen while in transit to our facility or to you. We do have a FAQ that can assist with moving the side brackets of the hitch back into alignment. I also recommend touching up the hitch with a rust resistant paint which you will have on hand for regular hitch maintenance.

-- Jenny N - 12/21/2021

My Trailer Hitch Doesn't Fit

Rust Prevention

by: Andre03/29/2022

A year later, no issues. I installed the harness through the inside of the van as opposed to outside along the frame. Much cleaner with maybe 15 minutes more install time. Check [online] for videos.1283042

This trailer hitch is just what I wanted. Strong and easy to install, with the exception of 2 of the holes were a little out of line and tough to get the bolts in.1270868

by: Brent06/11/2022

Great hitch, super solid build. When installing, be sure to line up the spare tire lowering receiver into the hole on the hitch frame. I failed to and had to later remove the spare tire crank device so it was not hidden behind the hitch frame. This was my fifth hitch from etrailer. Price and shipping speed is always impressive. I have saved a substantial amount of money compared to having someone else install these.1311586

by: Terry 10/10/2021

The hitch was well constructed and load rating higher then most competitors..
When on easy with no problems!
I would recommend the hitch !1175693

Construction is high quality. Little bit tricky to install even with the videos. The little crank housing that lowers the spare tire is supposed to fit thru a hole in the side of the hitch. Yeah its impossible to line that up then get the holes to line up to bolt up the hitch. i took the crank housing off completely, finished the hitch install and made it tight, then cut and modified the bracket for the spare tire crank housing so it would fit easily thru the hole in the hitch. Similar thing on the opposite side.... there is a small factory grounding lug on the van, it too is supposed to slide thru a hole in the hitch. I couldn't get it to work. after wrestling with it for half an hour i took a sawzall and cut it off. Nothing was attached too it anyway. Hitch is very heavy duty. Works Well. I like how it attached with 6x grade 8 bolts both vertically, and horizontally bolted. This is super strong design as the load is spread over the tensile strength and and shear strength of all those bolts. Grade 8 1/2" bolts... your talking nearly 20,000lbs of strength PER bolt. The hitch aint going anywhere!1095426

by: David G05/10/2020

Chevrolet Silverado 1500

Ram Promaster 1500 Perfect fit excellent welds and design. Take your time installing it. It is a tight fit but worth it in the end. Paint and welds are like new after towing 5,000 lb. trailer.I bought another brand before this one and sent it back due to lack of quality. I built my van into a high end camper and wanted the best components for the build. I am a yacht builder from Maine.794687

Fantastic No Rust From MI NE WINTER

David G - 05/11/2021

It fit well and was fairly easy to install. It was the only one I could find that would work for a chassis cab Promaster.1254016

NOT A BAD INSTALL. 2 THINGS THE GROUNDING BOLT NEEDS REMOVED WITH THE CURRENT WHOLE SIZE IN HITCH AND 2ND THE HOLE IN HITCH FOR THE WHEEL CRANKDOWN NEEDS TO BE MUCH LARGER. I BOUGHT 3 HITCHES AND ALL 3 HAD ISSUES ON INSTALL. MY SPACE BLOCK was not drilled out for the bolt to pass through. So i had a 5 hour install to fix theses items. Curt fixes this and i stall videos wont look so fake1116517

Fast delivery and excellent communications.
Perfect fit on my 2017 Promaster.450126

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Overall super solid construction, very straight forward installation (although a bit challenging for a single person), fit perfectly, with the exception of that small horizontal nut/bolt coming off the inside of the drivers-side frame, which prevented that side of the hitch from aligning with the factory holes...wish I predicted this BEFORE wrestling the hitch into place, such that I had to gingerly remove the nut and cut the bolt using a Multi-Max tool....otherwise the install would have been like butter. Also not terribly happy with how etrailer shipped this, just wrapping it up in thick poly.1036288

Product is rock solid, fitment is great, ordering was easy, shipping time was correct. Downsides, packaging was pretty much destroyed and the excellent finish was chipped and or rubbed off some of the edges and corners. I decided or just install it anyway, consoling myself that I have a working vehicle and that no one would likely notice minor damage up underneath 499653

Still rock solid and I don’t expect that to change. Your company has a large []ion reliable products, I expect we will do business again. Thanks again.

Fworkhorse - 05/02/2019

The Curt trailer hitch receiver was so easy to install on my Ram Promaster 1500 that I was sure I had missed something as it only took about 20 minutes to install. It looks great also.
The customer service and shipping are probably the best I have come across in dealing with any company.300753

Etrailer's installation video on this particular model of hitch that I purchased helped the process immensely. Total time to install on my 2015 Promaster van was 1 hr because I was solo. Maybe it would have taken 30 minutes if I had a helper. All the correct hardware was included and I am very pleased I went with Etrailer to purchase this tow hitch. 409235

Directions didn’t cover the nut and bolt protruding on drivers side that would need to fit precisely in the hitch in provided hole. Directions are low quality black and white with photos that are difficult to see. The install is really simple otherwise just cumbersome due to its weight. This is a well thought out product that is very sturdy!985976

I found the installation a little difficulted, because there was what appeared to be a grounding bolt on the inside of the frame that is not mentioned in the instructions but came that way from the factory. So after struggling with the hitch trying to make it fit, I took a air chisel and cut it off. after that the install was fairly simple.795492

I ordered the product and it fit exactly like I would have expected. It was for my ProMaster Van. The hardware fell out of the box in Shipping and etrailer immediately sent me new hardware the next day. Before it arrived UPS delivered the hardware that fell out. The customer service was just like others, easy to deal with and fast response. I recommend them anytime.400432

Said it would take 40 minutes but me and my wife had it done in under a half an hour on our roadtrek simplicity. The video of the installation was MUCH better from etrailer.com than the printed instructions from the manufacturer. Communication from etrailer was excellent and the shipping times are fast. Would do business with them again. 655491

by: Thomas09/10/2021

I was sent the wrong hitch twice 1148127

Received everything I ordered correctly, gave me the exact hardware needed to install and even extra hardware. The installation manual for this one was great, not like you needed it but still, spot on. All in all a great job.

Thanks1010753

by: Jeffrey 12/12/2021

Fit like they said it would. Video was helpful.1222698

Super fast service, helpful install videos, quick and easy shipping, everything arrived as described -- what all internet transactions should be -- A++!405095