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Greystone Fireplace Heat Button Stopped Working  

Updated 05/28/2026 | Published 05/25/2026

Question:

Our heat button stopped working. Is there a remote we can buy or any other options?

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Expert Reply:

Hey Jami, that fireplace does not have a remote available for it but you might just try unplugging the fireplace for a minute and then plugging it back in. You'd be surprised how often just a hard reset fixes these fireplaces. Hopefully that is is as these unfortunately are not serviceable as replacement parts are not available.

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Jameson C

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