Retrax Tonneau Cover Will Not Close With Remote

Question

Question:

@Kevin C…my retrax with open all the way up, but when I push the remote close, it will not close. I can see the green light from the remote is being received by the system. I tried hooking the power directly to the motor like someone else mentioned in this thread, and the retrax closes all the way. It’s obviously isn’t stripped teeth, or a bad motor, any suggestions?

asked by: Jeremy P

0

Expert Reply:

Hey thanks for reaching out, Jeremy. It does not sound like a motor issue since the cover can open and close normally. This is a problem with the remote or with the receiver. The only fix for this is a replacement. The Replacement Remote Receiver for Retrax Powered Retractable Tonneau Covers # RTX89TR will work with any cover made after 2017. If you can give me the date code for your cover I can confirm if this will be correct for you.

expert reply by: Jesse M

0

Jeremy P.

10/7/2024

Where do i get the date code for the cover?

Jesse M.

10/7/2024

@JeremyP There should be a tag on the driver side rail near the cab that has the model number serial number and date of manufacturing.

Jeremy P.

10/7/2024

@JesseM the stick on the outside? I live in Arizona so that sticker is toast. My truck is a 2018 GMC Denali. The cover itself is the one with the aluminum slats, not the composite one if that helps?

Jesse M.

10/7/2024

@JeremyP the sticker would be on the underside of the cover near the cap. It is common for these stickers to go missing. You might not need to find it though because if the cover was purchased after the truck was made the cover should have been made after 2017. The date code is a way to completely confirm this. If you can find the SN usually we can have Retrax run it to find the manufacturing date.

See All (9) Replies to Jeremy P. ∨

William H.

7/30/2025

I am having the same issue with my cover as above. There is no serial number and I bought my truck used so have no idea what year the cover was manufactured. It does have a US pat. number 6848734

Answer 1

Hi Cody; to reprogram the Replacement Key Fob - Powertrax Retractable Tonneau Covers - Serial Number 1701 or Higher #RTX36TR follow these steps: 1. Disconnect power to the cover’s receiver for about 2 minutes so it resets. 2. Reconnect power to the…

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Answer 2

Hey Jaime, I would not run the motor any more until we figure out the issue just incase you're stripping the gears. You'll need to remove the cover from the bed to gain access to the canister and check to see if the gear teeth are stripped…

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Answer 3

It might David but I have no way of knowing for sure without that serial number. The Replacement Key Fob item #RTX36TR matches up with covers that have a serial number of 1701 or higher. There's no other way to identify if this is the one you…

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Answer 4

Hey Cris, yes you are going to need a new remote when you replace the motor. So for your Retrax PowertraxPRO MX cover, you are going to want #RTX79TR for the motor and #RTX89TR for the remote. If there is anything else I can do for you, please feel…

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Answer 5

Hi Edward; we have the Replacement Remote Receiver for Retrax Powered Retractable Tonneau Covers Manufactured After 2017 #RTX89TR available. More than likely this will work for your cover but it would be a good idea to check the serial number. The…

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Answer 6

I spoke to my contact at Retrax and they informed me that there is no manual release on the PowertraxONE MX Hard Tonneau Cover part #RT70243 for your 2019 Ram 1500 if you were to lose power to the motor. However, we do have a powered retractable…

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Answer 7

Hey Shawn, I reached out to Retrax for you and they confirmed that since you already have the receiver you'll just need the replacement key fob to get it working again. The correct part number for that is the following: - Replacement Key Fob -…

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Retrax Tonneau Cover Will Not Close With Remote

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