Retrax Tonneau Cover Will Not Close With Remote

Question

Question:

@Kevin C…my retrax with open all the way up, but when I push the remote close, it will not close. I can see the green light from the remote is being received by the system. I tried hooking the power directly to the motor like someone else mentioned in this thread, and the retrax closes all the way. It’s obviously isn’t stripped teeth, or a bad motor, any suggestions?

asked by: Jeremy P

0

Expert Reply:

Hey thanks for reaching out, Jeremy. It does not sound like a motor issue since the cover can open and close normally. This is a problem with the remote or with the receiver. The only fix for this is a replacement. The Replacement Remote Receiver for Retrax Powered Retractable Tonneau Covers # RTX89TR will work with any cover made after 2017. If you can give me the date code for your cover I can confirm if this will be correct for you.

expert reply by: Jesse M

0

Jeremy P.

10/7/2024

Where do i get the date code for the cover?

Reply

Jesse M.

10/7/2024

@JeremyP There should be a tag on the driver side rail near the cab that has the model number serial number and date of manufacturing.

Reply

Jeremy P.

10/7/2024

@JesseM the stick on the outside? I live in Arizona so that sticker is toast. My truck is a 2018 GMC Denali. The cover itself is the one with the aluminum slats, not the composite one if that helps?

Reply

Jesse M.

10/7/2024

@JeremyP the sticker would be on the underside of the cover near the cap. It is common for these stickers to go missing. You might not need to find it though because if the cover was purchased after the truck was made the cover should have been made after 2017. The date code is a way to completely confirm this. If you can find the SN usually we can have Retrax run it to find the manufacturing date.

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See All (9) Replies to Jeremy P. ∨

Answer 1

Yes, I can help you out with a new remote receiver for your Retrax cover on your 2021 GMC Sierra. - Replacement Remote Receiver for Retrax Powered Retractable Tonneau Covers #RTX89TR The Replacement Remote Receiver for Retrax Powered Retractable…

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Answer 2

Hello Lonnie. If your cover did not come with a remote, you will need to replace the receiver. Based on your model number 4100-017, the correct remote receiver kit would be part #RTX89TR.

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Answer 3

Hi Edward; we have the Replacement Remote Receiver for Retrax Powered Retractable Tonneau Covers Manufactured After 2017 #RTX89TR available. More than likely this will work for your cover but it would be a good idea to check the serial number. The…

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Answer 4

I checked with my contact at Retrax and they ran your serial number. They confirmed that the F09-2027 will be the correct remote receiver kit for your cover. We have this listed under part #RTX89TR, so it looks like you were on the right track in the…

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Answer 5

Be sure to also check any paperwork/manuals for your Retrax Powered Retractable Tonneau Cover. If you do not have this number anywhere or do not know if the cover was manufactured after 2017 for the Receiver #RTX89TR, you will most likely need a new…

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Answer 6

It might David but I have no way of knowing for sure without that serial number. The Replacement Key Fob item #RTX36TR matches up with covers that have a serial number of 1701 or higher. There's no other way to identify if this is the one you…

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Answer 7

I spoke to my contact at Retrax and they informed me that there is no manual release on the PowertraxONE MX Hard Tonneau Cover part #RT70243 for your 2019 Ram 1500 if you were to lose power to the motor. However, we do have a powered retractable…

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Answer 8

Hey Shawn, I reached out to Retrax for you and they confirmed that since you already have the receiver you'll just need the replacement key fob to get it working again. The correct part number for that is the following: - Replacement Key Fob -…

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Retrax Tonneau Cover Will Not Close With Remote

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