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At etrailer.com we're committed to the products we sell, and to our customers. Our experienced and knowledgeable staff are available via both phone and email to address your questions and concerns for the lifetime of your hitch. The technicians at etrailer perform hitch installations on a daily basis, making them a valuable resource for do-it-yourselfers. The one-on-one, personal service you'll receive comes straight from an expert in the towing and automotive field. We've installed it, we've wired it and we've towed with it, so whatever your question, we can answer it.
Tech Tip
Fascia trimming required for installation; special step in instructions for vehicles with kick sensor. No drilling through vehicle frame required for installation , Trimming or removal of underbody panel required for installation , Exhaust must be temporarily lowered for installation , Heat shield must be modified or trimmed for hitch installation
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Complete Towing Package for 2023
Popular Trailer Hitch Accessories
The hitch is very well built and fits perfectly...if you make all the necessary relief cuts on your vehicle. Instructions are adequate however they could really use better reference photos for the relief cuts in the heat shield and bumper fascia. That said overall very happy with the install and product. If you are working alone in your driveway it will take you 3 hours. I highly recommend a second set of hands for the final install of the hitch to hold it in place. 2022 Explorer ST-Line.
Reasonable price, ordered on Monday and got it on Wednesday and shipping was free !
The hitch was easy to install, and as a fabricator, I can say this was a truly well-built and high-quality assembly.
Great kit that fit our 2021 Ford Explorer XLT Ecoboost perfectly. It installed easily in several simple steps, though the YOUTube walkthrough was the most valuable tool for getting the job done by myself in the afternoon. Great product.
install was easy on a 2022 Ford Explorer XLT and instructions clear. Minimal time needed to complete the install. Would be easier with 2 people doing the install but I was able to complete on my own without help. I can't address capacity since its mainly used to support a bike rack but the construction is 'beefy' enough that I would not suspect any problems for towing within the stated limits.
I did everything except install the hitch in a couple of hours by myself. I took my time, followed the directions and had no issues. The videos on [online] were super helpful. I used my oscillating tool to cut the bumper which worked perfectly. One of my son's came over the next morning and helped me install the hitch. Took us about a half an hour. I am very happy with the results and looking forward to using my new hitch to pull my utility trailer and to carry our bikes.
This hitch fits perfectly. Took me about 3 hours to install by myself. The holes to be drill on the shield i just drill a hole and use snips to make yhe hole bigger its easy to do. Everything fits perfectly no rattles at all after installation. I did aply undercoating for rust protection since you have everything open at the time.
After one year my trailer hitch is still performing as it was designed to do
This hitch is absolutely amazing! Beautiful look, flawless welds outstanding craftsmanship. It was unbelievably easy to install, I recommend throwing out the paper instructions that come with it and stick with the video instructions. Fits absolutely perfect. I recommend it to any Ford Explorer owner. Customer service is amazing as well, I wish all companies had customer service like this. You guys rock, keep up the great work.
Hitch works great. Good product.
Very pleased. This company is very efficient and customer education is top tier.
The product fit perfectly to my Explorer 2023, top product, high quality, excelent service from etrailer, I´m a fan of you guys you rock, highly recommend
I wanted a hitch receiver for my 21’ Ford explorer. I ordered it according to the websites suggestions. Free shipping which is alway nice. It’s was basically enroute the next day. The estimated date of arrival was on point. I was not capable of attaching it myself so I had my mechanic assemble it. He did tell me he had to cut a little of the bumper and move the heat shield. After it’s all said and done it looks stock from the dealership. The Ford dealership quoted me $750 just for the hitch without assembly. This hitch was under $300. No complaints, although I wish the hitch pin came with it or had an option to purchase one as an option with you buy the hitch receiver as I’m a novice with hitch’s. Overall good experience
fit was good. shipping was timely. instructions conflicting on how much to cut out of lower bumper cover. little disappointed with finish. paint was chipped in places. most likely in transit
Great affordable option! There is a etrailer youtube video that shows the install specific to the 2020 ford explorer. It is excellent, easy to follow, and detailed. I wish the link to the install video was available in the hitch item description, but it is easy enough to find on youtube. The written directions are a little vague, but the video fills in the details. I was able to do this install in my driveway using ramps. I strongly recommend using a heavy duty impact gun to remove the large 21mm existing factory bolt. I do not think I would have been able to get it out with a ratchet alone. If you are handy and have the tools this is a pretty straight forward install. It does involve cutting and drilling of factory heat shields so if you are not as mechanically inclined, or dont have the tools, you may want to spend the couple hundred dollars and have it installed.
Simplicity of installation was great. I installed this hitch myself, on the ground. With the help of the videos supplied by Etrailer, the job was fairly straightforward and easy. I used a jack to support the weight of the hitch itself and then lined it up, caught rear bolts and then it was easy from there. Etrailer shipped my order super fast and it was well packed. Their prices are very good as well. I highly recommend Etrailer for all your trailer needs. Working alone and on the ground, except for using ramps to elevate the rear. This entire install took me a little over 90 minutes.
I am very happy with the purchase quality, completeness of the installation kit and the sturdiness of it.
It is noteworthy that even though it has been exposed to sea & road salt and we live in a damp location no rust - even on paint scrapes - has appeared.
Horrible experience I received the receiver and I start the whole project get the muffler dropped and notice I am missing 1 washer 2 bolts and 2 nuts for the bullts very upsetting after all that big waste of time
Jenny N.
6/4/2024
Oh no! That would be frustrating for sure. We will be in contact with you ASAP so that we can get the missing hardware out to you.
This is the third hitch I have purchased from etrailer, and this was great too. Took about 2.5 hrs to install in my garage (no lift). Video instructions where very helpful as was a second person to put the hitch in place. Great purchase and hope to get a lot of use from it.
The hitch fits well and was easy to install for a first timer with average wrenching skills and tools. I installed the hitch in about 2.5 hours without a lift. I did need an extra set of hands when it came time to lift the hitch into place and get the first few bolts in. The only complaint I have, the instructions on how and where to trim the exhaust heat shields needs significant improvement. The dimensions listed are almost useless as they are not referenced off of any particular point on the shield. I had to trim more material away than I would have preferred after the initial cuts were off. A full-size paper template would have been a significant help.
Looks to be as described. You tube video shows ease of installation. Only concern was about some of the reviews about the packing of shipping items. My electrical kit was not secured to the inside of the box, but made it without a problem.
Great video showing the steps. Even when working by oneself, on the ground, on a gravel drive, it was straight forward. This was my third hitch from etrailer.
Installation videos are great. Called sales and they told me the product I needed wasn't available. Contacted tech support and they immediately sent me a part number which was a little odd. As usual, order processed and shipped immediately. Delivery by UPS arrived on time but the package was horribly torn up. Luckily it appears no damage or missing items.
Wasn’t that hard to install. Online video was helpful
Pat
3/30/2024
I haven’t had any issues. I would buy it again if I had another SUV
Received trailer hitch fast in the mail. Look a few to install but overall it was easy installation.
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Ivan
6/4/2025
After a year, the hitch still looks like new. It is well built and the install still solid.