What Troubleshooting for My Saris Door County Bike Rack for 2 Electric Bikes that Won't Go Down?
Updated 12/03/2025 | Published 09/16/2025
Question:
Trouble Shooting: My Saris Door County Bike Rack for 2 electric bikes electric lift, wont go down.
asked by: Marti D
Expert Reply:
Hello Marti,
I am sorry to hear that your Saris Door County Bike Rack for 2 Electric Bikes - Electric Lift - 2" Hitches - Frame Mount # SAR42RR is no longer going down.
First, make sure the rack is actually getting power. This model needs a proper 7-way connection from your vehicle, and if that plug isn’t fully seated or the vehicle fuse for accessory power has blown, the lift motor won’t respond. Sometimes the fix is as simple as checking the plug and fuse.
Another easy one to miss is the key switch. The rack has a keyed power safety, and if the key isn’t turned to the right position, the system just won’t budge. While you’re at it, double-check for any safety interlocks too, the Door County is designed not to move if something’s out of place, like the tilt lock not engaged or bikes not secured.
It’s also worth making sure nothing is physically blocking the rack. Straps, pedals, or even part of the rack itself can get pinched in the mechanism. If the motor is humming but nothing’s happening, it could be overloaded, these racks are designed for two e-bikes, but if they’re extra heavy, sometimes the lift struggles. A quick inspection of the wiring for loose or corroded connections can also help rule out electrical hiccups.
If the “up” button works but “down” doesn’t, that might point to a control switch issue. On the other hand, if nothing works at all, it could be a power or motor problem. The good news is the manual explains a few reset steps, like making sure the rack is fully in one position before it will move again. Sometimes the system just needs to “re-find” its home position.
When you press the “down” button, do you hear any motor sound at all, or is it completely silent?
Paul W.
11/22/2025
Hi Kate, In your above response you state, " the manual explains a few reset steps". I have manual #4800, but I don't see any "reset steps" listed. Could you please direct me? Finally, if my key pad is defective, can a replacement key pad be ordered? Thank You for your help!!
Kate F.
11/24/2025
Kate F.
11/24/2025
Product Page this Question was Asked From
Saris Door County Bike Rack for 2 Electric Bikes - Electric Lift - 2" Hitches - Frame Mount
- Hitch Bike Racks
- Platform Rack
- Tilt-Away Rack
- Frame Mount
- Bike and Hitch Lock
- 2 Bikes
- Class 3
- Fits 2 Inch Hitch
- Electric Bikes
- Heavy Bikes
- Saris
more information >
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Kate F.
10/22/2025
Hey Marti, what ended up happening with your Saris Door County bike rack—did you get the lift to go down again? Knowing what fixed it could really help others who run into the same issue. Your update could make it easier for the next person troubleshooting their rack.