What is Warranty on etrailer.com Generators

Updated 08/25/2020 | Published 05/20/2019

Question:

I have been carefully shopping inverter generators for a potential purchase in a few months. Only the other day I became aware that you are offering such products. They clearly appear to be of Firman origin - which is one brand Ive focused on, along with WEN and Champion. However, I did not see a clear statement about the warranty on your generators. I do note your 90 Day return policy, but how does that compare with warranties provided by the other brands Ive mentioned? Thanks very much!

asked by: Terry J

Expert Reply:

The etrailer.com generators like the # 333-0003 that you referenced are essentially re-branded Firman generators. The warranty we have for this is:

2-Year limited warranty for residential use:
1st Year parts and labor
2nd Year parts only

180-Day limited warranty for commercial use:
90-Day parts and labor
180-Day parts only

The big difference here is that the Firman brand has a lifetime warranty on parts only for residential use. While our warranty isn't quite as good our price point is better so there's a trade off there.

Looks like the WEN and Champion generators do not have lifetime warranties either and are similar to the etrailer brand warranty.

expert reply by: Jameson C

Greg S.

8/12/2020

Does the warranty extend to the cover that came with my etrailer 3200 watt inverter generator? It is the only disappointing thing that I've ever bought from etrailer. Seems leaked, so I sealed them. Etrailer name flaked off. Oh well. Now outer plastic layer is failing.