Troubleshooting a Lippert Smart Jack that Won't Go up or Down

Question

Question:

My lippert smart jack lights are on but it wont go up or down.

asked by: Dan G

0

Expert Reply:

This has actually come up before and Lippert has told us this happens when the jack gets over extended. They recommend that you disconnect the jack form the power source and manually operate the jack. At this point, you'll need to reconnect the jack to power and see if it works again.

expert reply by: Bryce D

0

Answer 1

Hey Jodie, that sounds like an issue with the power supply or ground for the jack. Make sure the wire connections of the jack are attaches solidly to a battery/power source that is properly charged first to rule that out.

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Answer 2

Repair kit #LG-146059 contains 2 pins and the drive shaft all of which are for the top of the jack. To help I have included the written instructions below and also a diagram that points out the parts mentioned in the written instructions. The…

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Answer 3

Lowering a powered jack is much easier on the jack motor than raising it. Since yours will lower but not raise that would typically indicate that the motor is trying to draw more amperage that it can get or the ground is bad. Either way the problem…

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Answer 4

The problem you describe does sound like a case of insufficient power to the jack motor. The fact that you found corrosion built up inside the fuse holder suggest that there could be similar issues elsewhere, with the battery cables, ground…

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Answer 5

Hey Reginald, We do in fact have the manual for that jack! I am getting it added to the website but will go ahead and attach and image of it for you below. Was there anything specific you were wanting to know about the jack?

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Answer 6

Hey Geoff! How do you like it so far? The wire on the #e23ZV is 12 gauge. You can add a fuse if you want but it isn't necessary since the jack has a 20A automatic reset fuse built in already. If you want to add one I would make it the same 20A.

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Answer 7

Sounds like the jack has been damaged enough that it's time to replace it. Powered jacks have a screw that turns inside a threaded shaft that allow the jack to rise and lower. It sounds like that shaft has broken away from the rest of the jack…

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Answer 8

I checked and found the manual for the Lippert Electric Trailer Jack #LC285318 and there was no mention of anything going in the hole beforehand to tighten them. I added a cut out of the manual for you which shows the parts for this jack, and it does…

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Answer 9

Hello JD, Most of the electric trailer jacks use a 3 bolt design, 3" spacing. I looked up the specs on your 2015 Jayco 23 MBH trailer and I see the tongue weight is 480–520 lbs, I recommend our etrailer Electric Trailer Jack - A-Frame - 18"…

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Answer 10

Hello Izzy, thanks for reaching out. The necessary installation hardware will be included with the etrailer Electric Trailer Jacks like parts #e55ZV and #e23ZV. You can see the hardware pictured below. It is just 3 bolts that hold the A-frame jack to…

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Answer 11

Hello. The etrailer Electric Trailer Jacks #e55ZV and #e23ZV do have a manual backup option. You just remove the rubber cap on top of the housing and you can use the included manual crank to raise/lower the jack. Take a look at the picture below and…

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Answer 12

Hello Brian, thanks for reaching out. That would be fine. There is really no need for a cut-off switch here but there is no reason why you can't use one. As long as the jack is connected to a 12v power source, it will operate as intended.

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Troubleshooting a Lippert Smart Jack that Won't Go up or Down

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