Troubleshooting A Rotating Valterra RV Vent Ceiling Register That Won't Rotate

Updated 06/28/2023 | Published 06/27/2023

Question:

I bought this product because the description says it rotates. After installing it, it does not rotate. If I install it the way it came, it rotates but then it is sticking down from the ceiling about an inch and does not look at all like your installation videos. I am including pictures to show how it was packaged, and it will rotate in that configuration. I am also sending a picture of the way your videos and pictures show it. It does NOT rotate in that configuration. Did I get the wrong product?

asked by: Laura

Expert Reply:

It sounds to me like the cutout hole is a bit too tight and is pinching the base in, not allowing the inner ring with the shutters to spin. If you're saying that you're testing it before even placing it in the cutout hole and can't get it to spin then it might just be a manufacturer defect. I've installed the # A10-3360VP before and it was super easy to spin in place. If you are trying to spin it while it's outside of the cutout hole and you're having this issue then I would contact Valterra for a warranty replacement.

expert reply by: Kevin C