Why Won't My Key Turn My Lock On My Thule T2 Pro XTR Bike Rack?

Question

Question:

on a thule XTR pro - tightened the nut to get rid of the wobble - that works , but the key now wont turn 90 degrees to lock it? Help.

asked by: Dave

0

Expert Reply:

This is actually a fairly common issue as confirmed by Thule. With regards to your Thule T2 Pro XTR Bike Rack for 2 Bikes # TH83JV, they recommend running the key in and out a few times, while wiggling it around a bit.

Often times there is some extra metal on the keys that just needs to be worn off.

If that still does not work, let me know what key you have and I'd be happy to find a replacement for you.

expert reply by: Bryce D

0

I U.

5/10/2024

My hitch lock is locked but I cannot unlock it.. the key goes in smoothly and the cylinder wiggles but the cylinder will not turn to unlock.. can you help me..I have a Thule T2 Pro XTR thank you

Bryce D.

5/10/2024

@IU Have you tried spraying some WD-40 in the lock hole? If you haven't try that, and insert/remove your key several times to lube up the tumblers.

John

5/10/2024

I tried the Wd 40, and white lightening … no luck

Bryce D.

5/13/2024

@John Shoot, I'd give Thule a call then and see if they have some tricks you can try. If nothing else they'd be able to facilitate a warranty replacement as well, worse come to worse.

See All (10) Replies to I U. ∨

Marci

2/1/2026

Key on hitch will not turn at all. Brand new just started assembly . Haven’t gotten past this step

Forrest

5/16/2026

@Marci same issue here … brand new and stuck in cylinder now

Wayne

8/5/2026

The key used to insert the hitch lock isn't the one that locks it. Use the two other keys.

Jameson C.

8/5/2026

@Wayne good tip! The blank key is the change key and it is used just for installing and removing lock cores.

Answer 1

The first thing you need to do is to make sure that the lock on your Thule T2 Pro XTR #TH83JV is unlocked first. The most common problem is trying to tighten the knob while it is locked. In order to solve this issue, you need to first unlock the…

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Answer 2

With new Thule keys sometimes you have to run the key in and out a few times and wiggle it around a bit to get them to turn correctly. The problem is there is sometimes a tiny bit of extra metal on the keys that needs to be worn off by wiggling the…

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Answer 3

I went ahead and reached out to my tech at Thule, and she confirmed that locking knob on the Thule EasyFold XT #TH903202 does not have a clicking mechanism to tell the user of the proper torque. You simply just tighten the rack into the hitch…

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Answer 4

To loosen the locking mechanism on your Thule EasyFold XT Bike Rack for 2 Electric Bikes - 1-1/4" and 2" Hitches - Frame Mount Item #TH903202 you'll want to spray some silicon spray or graphite dust into the lock and try working the key…

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Answer 5

I spoke with my contact at Thule and she said that you will need to turn the locks to the unlock position, and then insert the change key. This should pop the lock out of its position. I then spoke with our installer who has done many lock cylinder…

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Answer 6

I have a possible solution for you. First, though, it's important to note that Kuat does not offer replacement keys or cable locks. Also, since Kuat gives random keys for their replacement lock cores, the odds of you getting the same key with…

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Answer 7

You'll just need to unlock the knob on the Thule T2 Pro XT #TH83JV and then continue tightening it down until it is snug, wobbling it along the way to make sure that it is secure in the hitch receiver. If you fast forward through the attached…

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Answer 8

It's not super common but sometimes lock cylinders can get corroded and not want to turn/unlock. What Thule has told us in the past is to direct some spray lube like WD40 into the key hole and then insert and remove the key several times to help…

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Answer 9

In regards to a Thule T2 Bike Rack, the locking knob will free spin while locked. If the lock is unlocked that is when you will feel tension when turning. This is the most common mistake we see when removing or installing the rack. If the lock core…

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Answer 10

I'd be happy to help out! It sounds like the knob on the clamp for your Thule EasyFold XT Bike Rack #TH903202 is locked. If you unlock it then you'll be able to open up the clamp like normal. This is a standard operation for Thule locks that…

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Answer 11

Based on the 2820 tumbler and key number matching up (along with the fact that you were able to lock it) you certainly have the correct key for your carrier. If you're not able to insert the key and turn it all the way to unlock the cylinder you…

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Answer 12

We do have the replacement screws for the Thule T2 Pro XTR Bike Rack for 2 Bikes #TH83JV available. - Replacement Self Tapping Screw for Thule T2 Pro Platform Bike Racks #8528100001 - Replacement Button Head Screw for Thule T2 Pro Platform Bike Racks…

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Why Won't My Key Turn My Lock On My Thule T2 Pro XTR Bike Rack?

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