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Average Customer Rating: 4.8 out of 5 stars (1335 Customer Reviews)
I'll start off with the great customer service, called a rep for assistance and did a great job. He walked me through everything for about 5 minutes. Then I proceeded to order parts at a very reasonable price. Shipping was right on time and tracking was top notch.
Now for the parts I received. Trailer hitch receiver was built like a tank, and very easy to install. I didn't even have to take off the whole bumper which I see on your website. There is only one problem with this hitch receiver. Zip ties to hold the facia bracket? It's like putting a $10 paint job on a Rolls Royce. I'm sure you have a good R&D department, but this is unacceptable. I could tell you how to make this better but I'm not part of your team. Could be solved by putting a ___ on the ______. R&D should be smart enough and paid well to figure this out. No offense but they can do better. ??ZIP TIES?? Also, it is pitched with a cap but did not receive that.
I also purchased A brake controller P3 and a ball hitch. The ball hitch is pictured wrong on your website. It's pictured with an adjustable ball hitch. This is what really wanted but got something entirely different. If it works, I'll be fine with it. I should have caught that, but my eyes adjusted on the adjustable ball hitch. P3 brake controller was very easy to install, about 5 minutes.
On a closing note, I will order from etrailer again. Thanks for your business. Just please listen to your customers and fix these problems. Everything and everybody are not perfect. Thanks again.
The hitch assembly included everything needed for quick and complete installation. Perfect fit for my 2023 Honda Passport. Have been using etrailer for some years now and have never had a bad experience. The self-help videos are a plus for customer service. Good work guys!
Great bargain considering the various trailer heights and ball sizes this kit can accommodate.
Great price and well made. Initially bought this kit to serve my towing needs, at the time. Unfortunately I ended up not needing them and returned the package, unused. Will buy again if necessity dictates. Comes with a nice carrying/storage bag. Very well put together kit.
I installed the draw tite hitch onto my brand new 2018 Subaru outback. I'm 68 years old, not as strong as I was, but proud to say I did the job all by myself in about 4 hours. Here are some tips you may find useful.
Watch the video-it’s pretty good.
I had difficulty getting the exhaust system down and worried about getting it up again from the moment I got it down...read on-help will follow.
I bought a stepup drill bit which worked great for drilling the hole in the chasis.
I clamped the hitch onto a floor jack, then rolled it and raised it into position.
Used metal shears to easily cut out the heat shield as per the video.
Your inclination will be the screw the fishing tool provided all the way up the carriage bolt. That won’t work; just screw it on to the tip of the bolt.
I couln’t get the exhaust hangars in place even after lubricating them with wd-40. I dropped the rubber hangars into undiluted liquid car wash soap which made them much more slippery than the wd-40. After that the rubber hangars slipped into place pretty easily-that’s my best tip.
Finding the electric connection plug for the wiring harness was almost as hard as installing the hitch. I was very happy with how the job came out. Good luck.
Ball mount kit arrived quickly (within a few days) upon placing order online. Parts were shipped loose in box and bottom flap on box was open when received. Fortunately, all the parts were still in box and in good condition. Kit includes ball mount hardware I need to pull trailers with different hitch heights.
I'm no great ball mount expert, but these seemed super solid to me.
Haven’t used it yet, but looks good. I’m not sure what height offset I need, so this kit gives me several options, plus two ball sizes. Really good value.
Great product. Definitely easier with 2 people to lift up the hitch for final installation
I ordered the Ball Mount Kit for 2" Hitches. My order was delivered fast, but it only came with one ball where two were specified. George and Paula got on it immediately and I received the missing ball in just 3 days. Nice recovery team! I would have given five stars for the product quality, service, and delivery had it been a complete order from the start, but that said, great service!
Good value and having the 2 options saved us because the higher rise ball mount did not work with the accessory bike rack and I was able to go with the lower rise instead.
Superb quality and this accessory completes the trailer hitch by allowing me to haul anything from moving trailers to boats. Will buy from here anytime I need extra accessories. Thank you.
Great kit with options and a carrying b ag.
This is the one thing I ordered with my hitch, wiring harness, etc. that I'm not sure about. Either the balls are slightly too small or the pins are too small for the hitch I have, so when I haul something, it makes an almost rattling noise. Super annoying! I also haven't needed both size drops. But if I ever do, I'm sure I'll be glad I got it.
Could not have been easier. I was able to find what I needed by looking at just the items for my vehicle. Item arrived days ahead of schedule. Items were well packed. Tongues appears to be well constructed, but they were made in China. Sturdy pins and a handy bag with enough room for your wrench besides. Very happy with my purchase and good to do business with a local company, too.
Pros
Well built
Cons
Probably cheaper soemwhere else
Rather pay 80 and it come with a j pin, then e trailer wouldve no doubt be top dog on hitch deals.
Solid piece of hardware! On my '06 Outback the install was easy and Subaru knew their drivers would want to do this. Stood up to towing canoes in and out of a backcountry trail and I've let friends borrow this set as well. Good product, no complaints so far.
My experience sucked with this company. I ordered 1 unit but received and was billed for 2 units. I have 1 car with a hitch and would never need 2. I then attempted to get a refund and return the extra unit I was billed for. Unfortunately. the cost to return the unit by ANY method of shipping available was more than the cost of the unit itself.
Will never use this site again.
Great products, Fantastic service and very fast shipping. We are already placing another order.
Ramon
8/11/2023
Everything is working Fine.
I probably overkilled with tis kit, but I am ready for just about anythng now! I was somewhat surprised to find a 250 ft-lb requirement on the ball! Best I could do was use my 18" pipe wrench and stand on the thing- I probably got to 250- or more!
The customer service was polite and knowledgeable in their recommendations. The package delivered complete and without incident and install was a breeze. the only reason for the four stars instead of five is for the competitiveness of their pricing.
Adolfo
11/1/2018
Has held up very well and have had no issues at all.
Thank you for the informative video instructions as well as helpful / honest reviews to research prior to making the purchase. I do not have anything to add that has not been covered in the reviews. Here is a recap of my experience that has been consistent with others.
1. Box was received with the driver side of the hitch pushed out. Only minor scratches which you can not see when installed and it did not impact the installation. Wrapping each end would probably be a good idea as stated in other reviews.
2. Removing 14 years of rust was the hardest part of the install (from the passenger side holes). Total time was approximately 1 hour as others have experienced. I used the bolts from the factory tie hook to work out the rust using 1/2" round wire brush attached to a cordless drill along with a full can of WD-40.
3. Installation of the hitch took about 30 minutes with assistance of a foot stool.
4. Plug-n-play electrical connector took about 10 minutes after watching the video.
5. Perfect fitment, fast delivery, easy website ordering experience and follow-up status notifications, and I can not be more pleased with the cost being under $200 for a DIY project.
I required this setup to tow a ~1,000 lb motorcycle trailer with a ~1,000 lb motorcycle next week and my Honda has a 3,500 lb towing capacity.
Thank you etrailer.com!
This kit is exactly what I needed. I have two trailers one with a 1 7/8 and the other is 2. This allows me the option of just swapping out hitches. The bag also can hold the 7 pole to flat 4 adapter.
Extremely easy install on V6 equipped 2012 Jeep Grand Cherokee with internal spare. Remove four bolts in nut inserts already attached to frame, lift tow bar into place (do not need a second person - can be done solo), then reinstall M14 bolts torques to 126 ft lbs.
Ball mount and hitches have held up gre at
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Steve
1/16/2024
I use the hitch often to launch my boat. Excellent product and having the bag makes it easy to keep it all together as I’m prone to misplace things.