Replacement Support Arm Assembly for Solera Flat RV Awnings - 69" Long - Black - Qty 1

I ordered this part to replace the one I damaged while camping. I’ve always had good luck with etrailer for other items I have ordered. Part arrived after I returned from our trip and when I went to install it I then noticed this arm was shorter than the one on my rv. I verified I had ordered the right part, box was labeled correctly. Called etrailer and let them know. They sent out another one, unfortunately did not arrive in time for my next camping trip. Measured the replacement and again it was the shorter arm but box had correct part number. I called again to let them know and they were now out of stock. I sent my parts back and now I’m awaiting my refund. I ordered from a different vendor and same issue so I’m thinking it was an issue over at Lippert. I called Lippert to let them know they might have a problem but they weren’t very helpful since I didn’t order from them. I had to order my replacement from my local rv dealer and luckily they had the correct one. I don’t believe this is etrailers fault, more the manufacturer but was hoping for a little more help from etrailer. Took me 4 tries and 2+ weeks to get the correct part for my awning to be operational again. If I had gotten the correct part I would have given the item and etrailer 5 stars.1419495

Great customer service! Communication and very helpful! Had missing hardware in my order, etrailer took care of everything. Tracking shipment was fantastic.1353143

You shipped the wrong part. I ordered the 69" and you sent be 64" part.
This is a shit show. I started by ordering the wrong part. Returned the part and reordered the correct part and now you ship the wrong part.

I should not have to pay for return shipping this time. And would like to get the correct part ASAP please.1353858

We deeply apologize for you getting the incorrect part. I see that our customer service department is currently in the process of getting the correct item shipped out to you as soon as possible. You should be receiving this item by the end of the week.

-- Katrina B - 08/18/2022

146774

You sent me the wrong part. TWICE! Box labeled at 69" but you shipped 64". I asked to have someone physically check the box before the second one shipped and was told no. I asked before I would allow a third one to ship for that to happen, I was assured it would. A week later I was told they were getting to it. HORRIBLE job. The people are nice, but the company has no clue how to manage a warehouse I guess or how to find a part in their own warehouse and use a tape measure. I cancelled the order and asked for a refund and was just told I had to wait 2 weeks for a refund! See ya! Ba Bye! Won't be ordering from you again! I suggest running away!1389143

Tail swing on 30' trlr thru a 11' gate with a turn required to get thru sorta messed up one support arm of the Solera power awning. I did some looking and found that etrailer had exactly what I needed, a speaker head cover for the arm and a 69" support arm assy. I ordered the parts I needed and when they arrived I was relieved to know that they were genuine Lippert parts. I had to grind the heads off of the old pop rivets to get the old assy. off of the trailer. Then I pushed the flaired rivet end into the wall. The new arm lined up perfectly with the old holes, so with some black silicone as sealer and new flairing pop rivits, we were up and running in about 3 hours. Thanks all at etrailer for your help.
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Finding necessary part and ordering easy. Standard delivery very fast. Find etrailer easy to deal with.1324064

Arrived early, installed quickly. The manufacturer had a 3 to 4 week delay, and a higher price. A much better purchase from etrailer.1279006

This is a direct bolt up replacement for my awning arm. Really easy to replace given you have the proper tools for the job. 809181

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Good product, works like a champ! 1383483

Great selection and customer service! Replacement arm was a perfect match and easy to install.995794

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I haven't been able to install as yet but the package was received undamaged and in a timely manner1334399

Part was as described. Easy install. Was done in less than 30 minutes.1320373

Just like the original. I did have to drill out the pop rivets at the top of the support arm to match the original holes. That only took a couple of minutes. The arm came in a heavy duty cardboard tube. It arrived with one end completely open. But, the arm was not damaged. The packaging needs some attention to prevent damage in the future. A great product at the best price I could find. It took me about three hours to install. 409307

Still working great. Just like the original. Easy to install. Saved lots by doing it myself.

Mark R - 07/22/2018

41292

Ordered two, only received one. 1272026

I will have our Customer Service team reach out to you.

-- Jenny N - 03/24/2022

135241

I was a little nervous doing this repair myself. RV dealer said it was “beyond my capability “. So I did it myself!!

Took my time, only had one small hiccup on a screw they was stripped on my old one and had to drill it out. Other than that, went on perfect and saved myself $1500 vs dealership.

Fit perfectly. Exact same as original, and would do it again.1260663

Great Experience with these folks. They were very good at getting me what I asked for.
Delivery came in 3 days!
Would recommend to anyone.1269184

Needless to say the solara awning arm that I ordered arrived in tact and undamaged and as far as quality, well it’s a solara product so the great quality speaks for its self !!! And lastly the most impressive part of my experience with e trailer was the great customer care and the fast and I mean really fast shipping, so as Arnold said (I,LL BE BACK) all that being said e Trailer is a great place to do business!!!658279

by: Henry 01/09/2022

Perfect fit and was easy to install! 1240054

My order was delivered one day early. The awning arm was exactly what I needed. I’m slow and it still only took me 20 minutes to install. This is a quality product that fits and installs exactly the way it shoot. My awning is back working like it originally did.706395

by: Melvin12/13/2018

Exact replacement for arm that dealer told me that was no longer available. Guess they don’t know about etrailer!590631

Jon I purchase this because it was easy to find on the Internet and they shipped it right away I just installed it and everything works good I would recommend you people anytime792573

Product shipped faster than expected. Excellent quality and installation was simple. Will definitely order from etrailer again.861204

The product packaging was delivered in great shape but the lag screws escaped there zip lock bag and some minimal scratching can be seen. I was really surprised that a couple of days after ordering it arrive and installed the next day. Some instructions would have been nice but for my first-time (and only) time it was installed in about 2 hours.883834

it was the right one. fit perfect i installed it myself saved me 600 or so dollars by not dropping it off at a rv dealer. you guys are great and thank you for your products. Neal.280215

Exact replacement for the original. Arm wasn't secured too well in the tube it was shipped in. Once removed from the tube the arm expanded making it a little difficult to mount .871102