Fireplace Lights Work but No Heat On Greystone Electric Fireplace

Updated 04/25/2026 | Published 11/23/2019

Question:

Is there a reset or fuse that may have blown its in a 2018 sandpiper camper and we bought it new

asked by: ANTHONY H

Expert Reply:

It sounds like your Greystone fireplace kicked into automatic shutoff mode- which occurs when too much heat builds up. In order to reset the fireplace you'll need to turn off all of the functions, unplug it and let it sit for 10-15 minutes (which might require un-mounting the unit to access the plug). While you've got it unplugged would be a good time to check that outlet to make sure that a fuse hasn't blown, as well as checking to make sure that the unit works in another outlet once you wait the 10-15 minutes for it to reset.

If this unit is mounted in a wall that isn't vented well, it's possible that this might be a recurring problem, so it might be worth running some sort of vent to make sure that the unit doesn't over-heat on a regular basis. If the fireplace as tripped a circuit on your camper, you'll need to change out the fuse (if blown) and the follow the reset procedure outlined above.

If these steps don't work for you, please let me know and I can give you a few other things to look at.

expert reply by: Erik B

Minerva

10/19/2024

I have problems with my grayston fireplace turn on but don't blow hot air where is the fuses located

Rob B.

11/2/2025

@Minerva you may be having the same issue as I am: I opened on of my fireplaces up to see what exactly was going on. They work fine when the fan is set to low but when set to high, the motor stops turning. The fans spin freely when I unplugged the unit. So evidently the motor must over heat on high or simply the motor is going out. It’s not really cold yet so the low setting is ok right now

Jan

8/1/2025

Hi..my fireplace heat works for a couple minutes, then heater part shuts down. All lights stay on.

Robin H.

8/3/2025

@Jan have you tried pulling power to reset it? If that doesn't work it is probably a bad board and needs to be replaced.

Dan E.

4/25/2026

My grey stone fire place is about 3 years old usually over a year I have to pull fire place out of tv and blow dust out reinstall and it works great. I pulled the fire place out today cleaned with air reinstalled the fan does not go very long and it shuts off. If I leave out in the room it ran just fine for and hour reinstalled in the wall and the fan shut off again

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