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The Roadmaster 522 (Falcon All-Terrain is an extremely well made product. The quality is appreciated placing in in my motorhome hitch and testing its function. I can not wait to start using it. Etrailer had competitive prices and very fast shipping. My order came in perfect new condition.

The install on my Ford Maverick is clean and functional, so this is more of a customer service review... excellent customer service! During the 4-day towing set-up install, the forecast was for freezing temps and my rig was not winterized. I called in mid panic and the motorhome was moved indoors. A few months after using the tow set-up, a minor problem developed. I called and the CSR apologized and said, I can see how that might be frustrating, and a replacement cable (slightly longer) was sent free of charge.

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In February 2016 I bought a used Class A Motorhome with came with a Roadmaster Falcon Tow Bar. After a couple of trips around the country in my motorhome, I quickly realized why the majority of motorhomes I saw had a vehicle in tow. I searched for a decent tow vehicle and in June purchased a 2003 Chevy Tracker. I didn't know anything about Raodmaster or the quality of their products so I started reading reviews from satisfied owners and quickly realized I had a very good tow bar so I researched what I needed to hook it up on my Tracker. I got acquainted with eTrailer when I purchased the Base Plates to attach my Raodmaster Falcon tow bar to my Tracker. Derek at eTrailer was very helpful and took the time ensuring that I had the right parts to use with my used tow bar. The customer service I received was outstanding. I actually received my base plates the next day with free shipping! The installation instructions were clear and concise and I installed the base plates in about 1 hour and was ready to go. I took several trips (about 4,000 miles) with my Tracker in tow behind me and never had any issues. My Falcon Tow Bar I got with my RV is at least 10 years old and I considered buying a new one but I didn't want or need to spend the extra money since there really wasn't anything wrong with it. Then my last trip of the year (end of November) I was about 75 miles away from home running 75 mph (in traffic), when my Tracker (in tow behind me) was rear-ended on the highway. This accident could have been catastrophic but it wasn't. My old Falcon Tow Bar absorbed the majority of the impact! Needless to say, the tow bar was destroyed but the RV and Tracker never let go of each other. After settling up with the insurance company and fixing my Tracker, when it came time to buy a new tow bar, the Roadmaster Falcon II and eTrailer was a no-brainer. In my opinion, the quality of the Roadmaster product saved lives last November!

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First, received the package and upon opening, found that the linch pins were missing. One phone call and issue was resolved and replacement items were being expedited to me. Appears the box came open on one end during shipment and parts came out before carrier retaped the tear. Good on E-Trailer for outstanding and prompt customer service! Now, the Sterling All Terrain towbar - very impressive unit as I had bought this on reputation only as no dealers had any in stock (they say it is too costly to carry in store). Very well made, excellent finish and welds. Instructions are quite clear and easy to follow. I like that when you purchase this unit, it is a “total package”. There is nothing I could see that is cheaply made - all quality. This was my first purchase from E-trailer, and based on how this order went start to finish, and having to deal with missing parts on an order - I am very pleased and will deal with them in the future.

Great product. Everything works well....it's solid, durable and well built. The only complaint I have is the two plated bolts that hold on the tow vehicle knuckles are rusting and look terrible. I'm going to have to paint them I guess.

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Easy to hook up our toad ( Jeep ). I can connect or disconnect in about 2 minutes all while standing. Stays right behind our RV and you only know its back there when you look in the rear view mirror. I would buy this again.

Great tow bar system for towing my Toyota Tundra behind my motor coach. Too bad the baseplate I purchased required me to add a 6 inch drop receiver and causes a rub condition on rising/falling surfaces.

Quick delivery and the tow bar was well packed and configured for my Blue Ox base plate. Thanks

Awesome Design. I love how everything is tucked away. It would've been nice to have some quick-connect points for the safety cables and pigtail when the Tow-Bar is in storage mode. As opposed to just wrapping the loose items and hooking back to themselves (seems tacky compared to the rest of the engineering). Beautiful Product!

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I decided to use an antique Blue Ox tow bar to pull my Mini Cooper behind our RV on a trip to Panama City beach last year. Big Mistake! If it looks questionable, don't use it. When we arrived I was extremely thankful that the Mini was still with us. The old Blue Ox bar was coming apart. I looked locally for a replacement and found one at Camping World and was shocked at the price. eTrailer had the exact same unit for hundreds and hundreds less. And they shipped it quickly right to the camp ground. The Roadmaster Falcon 2 tow bar is very easy to us and mated right up to the Blue Ox kit on the Mini. Thanks eTrailer! We will definitely buy from you again!

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Even after I complained to you that I had been -- falsely -- told you do not supply a Blue Ox base plate for Malibus and bought a Roadmaster, you send me a Roadmaster tow bar with some other brand's connectors. I will shortly send you a photograph of the base plate connection I have and expect you to send connections that match it.

I regret not getting an aluminum tow bar. The bx7420 blue ox is covered when not in use and one year later it is rusted and looks like its 10 years old. I am beginning to question the safety of the tow bar. Not sure what to do. I have always had blue ox but will consider other brands very soon.

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Ordered this tow bar for blue Ox Plates and it was missing the 1/2" attaching pins to connect to the toad. Called customer support and they insisted the pins should have been there, but finally, said they would send 2 replacements. Waited for 10 days and they sent the wrong item. I'll just have to get the pins myself as etrailer were not able to fix their issue and I really don't want to spend another hour on the phone trying to get them to understand such a simple thing.

This has been a really good purchase! I had everything professionally installed and from the easy hookup to the actual towing experience I have been completely satisfied. And I appreciate that the etrailer tow bar saved me a lot of money.

Great product. Easy to assemble/attach. Great Service, quick response. I will be back

The customer service has been outstanding, helping me to understand all the parts I needed, telling me about the videos with step by step instructions, and the unbelievable fast delivery of the product.

Ordering from etrailer is a breeze,there tracking of your order is also great. You can follow your shipment all the way to your door. Would highly recommend.

Ordered this tow bar for blue Ox Plates and it was missing the 1/2" attaching pins to connect to the toad. Called customer support and they insisted the pins should have been there, but finally, said they would send 2 replacements. Waited for 10 days and they sent the wrong item. I'll just have to get the pins myself as etrailer were not able to fix their issue and I really don't want to spend another hour on the phone trying to get them to understand such a simple thing.

Upon close inspection, the tow bar appears to be extremely well made. The powder coating is evenly applied without any thick, thin, or bare spots and the baseplate adapter hardware seems to be of comparable high quality. As soon as I work out a couple of fascia clearance issues with my Blue Ox baseplate installation, I'm looking forward to trying it out.

I had a Blueox before and the Demco seems higher quality. The real test comes in few weeks when we use it for the first time. I know it will go well. Great tow bar and fast delivery. Thanks!

Used dolly before. The whole tow setup is awesome. Easy to connect and disconnect including lights and brakes. Would highly recommend.

I ordered this tow bar and D ring adapters specifically for my Bronco and it’s way to sloppy and I can’t use this to tow my Bronco

Great Base plate kit! Very easy to follow instructions even with my aftermarket bumper with winch. It fit perfect. The only issue I have is where the safety cables attach to the base plate….the cable connectors are too big to fit through the holes because the Jeep’s frame blocks part of the hole. See photo with red circle. I will have to get a smaller connector.

Great product. Easy to assemble/attach. Great Service, quick response. I will be back

This tow bar and equipment is Excellent! The products were shipped in 2 days. Bonus was it came with the adapters for my existing Blue Ox baseplate. Instructions were simple to follow to make the change. The built in drop of 4” brings my level almost perfect +/- 4”. I may order the 4” drop/lift receiver hitch. Connecting to the tow car is easier than ever. Carol C was outstanding with her customer service. I’ll be buying more accessories.

Ordered this tow bar for blue Ox Plates and it was missing the 1/2" attaching pins to connect to the toad. Called customer support and they insisted the pins should have been there, but finally, said they would send 2 replacements. Waited for 10 days and they sent the wrong item. I'll just have to get the pins myself as etrailer were not able to fix their issue and I really don't want to spend another hour on the phone trying to get them to understand such a simple thing.

Upon close inspection, the tow bar appears to be extremely well made. The powder coating is evenly applied without any thick, thin, or bare spots and the baseplate adapter hardware seems to be of comparable high quality. As soon as I work out a couple of fascia clearance issues with my Blue Ox baseplate installation, I'm looking forward to trying it out.

First, this bar is extremely heavy, which makes transporting and maneuvering cumbersome and difficult. Secondly, I had issues with this unit from the get-go. I did not receive the correct bolts to attach the Roadmaster clevis to the arm ends. The instructions clearly state that a clevis bolt was to be installed with the XHD unit, but it was not in the hardware bag. I had to call customer service (which was so/so, almost like the person didn't believe me) and had the bolts sent to me. I received the bolts but long story short, they were too short. They did not come out of the bottom of the locknut and any attempt to torque them to the point they did protrude, caused the forks of the clevis to bend, which is too much stress on such an important piece. I did not feel it was safe to either have the bolts not protrude, or force them to protrude. Then came the days-long process of trying to rectify the situation. I called customer service and attempted to explain the problem to the rep. She didn't really want to hear my problem and I was quickly rushed off the phone and directed to call Roadmaster for support, which I did. Roadmaster, of course, has nothing to do with this bar, or problem (pictures were sent to RM) and I was directed to call eTrailer back. I spoke to another person and she was a little more helpful. However, during our "conversation," I could hardly get a word in (I was spoken over and interrupted constantly.) I was told that #1.) the first person I talked to had no idea what she was talking about #2.) Demco manufactures these parts, not Roadmaster, #3.) Essentially the correct length bolts don't exist in the parts catalog. At this point I am starting to get upset with my experience and just wanted a tow bar that worked. I was convinced to but a Roadmaster branded tow bar to avoid any more issues (Blackhawk All Terrain) which I found to be strange, I figured the margin on the eTrailer branded products would be higher, but I digress. Since there is no exchange program with eTrailer, I had to purchase the Blackhawk outright. I was given a UPS label to send the XHD back, but I had to wait to receive the Blackhawk to reuse the box, which is not a huge deal, a minor inconvenience at this point. As of today (4/26/24) I am still waiting for a refund on this unit which I was assured it would be on it's way once the tracking number showed that it was picked up by UPS, but this is not the case. In conclusion, the XHD seemed like it would be a decent product if they can get the hardware right (at least for the Roadmaster system) it's just heavier than most tow bars I have had experience with. eTrailer.com customer service can also use some work, I was not happy with the service after the sale I received. Oh, and the final kick in the tail, the Blackhawk does not come with safety cables. If this were my company, I would have thrown those in for the inconvenience, but I was offered nothing for the trouble this has caused, no discount on the Blackhawk, cables or anything. I will do all I can to avoid buying from etrailer again and will direct others to the same.

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Painted parts have peeled away, and the polished shafts have rusted and corroded superficially.

This tow bar is incredibly easy to use and our Grand Cherokee tracks very well even up to 70+ MPH. We are towing with our new Dynamax and are looking forward to our first long drive to Texas in December. Would highly recommend to anyone!!

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Joshua K, was Great, just like all the support Staff at etrailer. They know not only etrailer products but all the other non etrailer products. I hope they are getting paid for what they are worth, because few companies today such well trained staff as etrailer has. I tell all me RV club members at Pacific Trailer RV Club how great they are

This tow bar is easy to use and maintain. I do wish they shipped a cover for the arms when they are not in use.

Put a ram 3500 mega cab diesel with 800 lbs of motorcycles in bed and towed behind tag axle diesel pusher RV flawless, easy to use.

1st tow bar I had to send back, due to chip powder coating. 2nd two bar came a week later Great job etrailer. It was easy to do a return and get a replacement. etrailers whole team was great getting me what I wanted. I replaced a 10-year-old tow bar and wanted to replace it with their new XHD you can tell its LBS is higher than my old tow bar.

The tow bar looks good. However, it was missing the large bolts to hold the blue ox adapters onto the tow bar. The hardware kit was not complete. Also, the instructions on attaching the blue ox adapters were NOT CLEAR at all. I think the bar will be very good once I get the missing parts shipped to me.

The his is my second one, the first is still fine but after 100,000 miles towing behind three different motorhomes I figured it was time. I towed a GMC 4x4 diesel with a truck camper that weighs about 10,000 pounds and the a Jeep and no a Bronco 4 door.

I have ordered other products before from etrailer, and this order was no different. Very easy to do, Demco Tow Bar came as advertised in a timely manner and setup was quick as directions were precise. This is the second Demco Tow Bar I have had and like the first I am very happy with how it functions, it's simple operation and ability to safely tow my GMC Sierra 1500 Denali.