# 1
Thule Hitching Post Pro Bike Rack for 4 Bikes - 1-1/4" and 2" Hitches
Hitch pin broke before I got it. Looks like a poor design for the locking pin, they might want to consider a different design. I got a 3/8 shear pin from Home Depot to replace and it works great. Bike rack is great!
Mounted on a DrawTite Class III hitch for a 2008 Outback. Assembly was VERY easy, and it seems pretty sturdy overall. I feel a little iffy on the sleeve that converts/fits it to a 2" hitch from a materials perspective - I wasn't expecting it to be plastic/nylon (not 100% sure what it is exactly so correct me if I'm wrong!) but I imagine it'll probably be fine. The small plastic bars that mount the anti-sway cages also seem like they could be subject to wear from the twisting motion to install them, so that's something I'll have to watch out for. Concerns aside, the test drives I did on suburban streets and a few miles of ~75 MPH interstate seemed to go pretty well with two 30-lb bikes on it. I will say that my wife's Salsa Marrakesh has a slightly compact enough geometry that it was a little bit of a challenge getting the top tube over the cradles, so I'd imagine anything smaller than that is going to be difficult to put on there as well, but my Cross Check fit on it just fine.
# 2
Thule Passage Trunk Bike Rack for 2 Bikes - Hanging Style
I purchased a Thule Passage 2 bike rack based on my prior experience with the brand and I was NOT disappointed. The rack was easy to assemble and install and fit my Subaru Outback like a glove. When shopping for this rack, I ultimately selected a lightly used item offered on the product page and I was pleased when the rack arrived. The Thule rack was as good as new and the price point was great. Without question, I would definitely look to that option in the future. I have purchase from Etrailer.com in the past and I continue to be impressed with the level of service, the variety of merchandise and with their communication. I will not hesitate to be a return customer.
2011 Subaru Outback WagonThe folks at etrailer are outstanding! Great products, reviews, and customer service. This Thule Passage 2-bike carrier mounts easily to the back of my 2011 Subaru Outback wagon. It is a little fussy to load small bikes because you have to rotate one of the arms down, then hold the bike up while you rotate the arm back up again. It takes 3 hands. Otherwise, it has been just what I needed.
# 3
Swagman XTC2 Bike Rack for 2 Bikes - 1-1/4" and 2" Hitches - Frame Mount
I was looking for a bike rack that could hold my Mountain Bikes securely and was also easy to load and unload. This rack is just what I wanted. It is easy to assemble and the bikes are kept apart and held thight. No more banging together and getting scrached up. Loading is simple. Just set the bikes in the rack and push the top clamp bar down and you are good to go
Came on time and in great shape. Easy to put together. We had another just like it for years. Unfortunately, we were rear ended. The rack saved the car!
# 4
Swagman XC2 Bike Rack for 2 bikes - 1-1/4" and 2" Hitches - Frame Mount
I recently ordered from Etrailer a two bicycle hitch rack for our 2017 Subaru Outback. The bike rack arrived promptly. The quality of the mount and ease of assembly exceeded my expectations and can also be easily adapted to our 2007 Yukon. I would like to also thank David the Customer Service Representative who answered my question about the unit during the ordering process. Great job Etrailer!
Just completed my installation of the Swagman bike rack, took my daughter’s and my bike to the park and had a great time. Very easy to use.
# 5
Swagman Upright Bike Rack for 1 Bike - Roof Rack Crossbars - Frame Mount
Put the rack on my car and drove from NY to Maine and the rack worked perfect! My only complaint is the lock is a little hard to work, but you can't beat the price.
Great product. Worked great for taking the boys bike down to the beach. Also great around town going to the bike trail.
# 6
Thule Passage 3 Bike Carrier - Trunk Mount
I purchased a Thule Passage 2 bike rack based on my prior experience with the brand and I was NOT disappointed. The rack was easy to assemble and install and fit my Subaru Outback like a glove. When shopping for this rack, I ultimately selected a lightly used item offered on the product page and I was pleased when the rack arrived. The Thule rack was as good as new and the price point was great. Without question, I would definitely look to that option in the future. I have purchase from Etrailer.com in the past and I continue to be impressed with the level of service, the variety of merchandise and with their communication. I will not hesitate to be a return customer.
2011 Subaru Outback WagonThe folks at etrailer are outstanding! Great products, reviews, and customer service. This Thule Passage 2-bike carrier mounts easily to the back of my 2011 Subaru Outback wagon. It is a little fussy to load small bikes because you have to rotate one of the arms down, then hold the bike up while you rotate the arm back up again. It takes 3 hands. Otherwise, it has been just what I needed.
# 7
Yakima FrontLoader Wheel Mount Bike Carrier - Roof Mount
Great rack! Many improvement over the current yakima product. Easy to install, easy to mount bike, everything quick to turn by hand-no tools necessary. May have to get another one.
Great product! Exactly what I hoped the rack would be, but be sure your order locks! They are not included by Yakama.
# 8
Swagman Chinook Bike Rack for 2 Bikes - 1-1/4" and 2" Hitches - Frame Mount
Used our Swagman Chinook 2 bike platform for the first time today. My wife and I really like it. Drove about 60 miles to a rail trail at a state park. Easy to load and unload, travels well on the highway and secondary roads. Love the ability to tilt the rack with the bikes on for easy access to the rear door of our Subaru Outback. It appears to be a very well made carrier. It does weigh almost 50 lbs, and that is our only complaint.
Fast shipping and just right fit
# 9
Rhino-Rack MountainTrail Rooftop Bike Carrier - Fork Mount
I mounted this on my 2011 Subaru Outback in about one hour. The instructions were in error as in Step 1 it has you put on the end-cap first. But then you have to take the end-cap off in order to thread on the Wheel Strap. I mounted the bike (29 inch hard-tail) and it seems sturdy and secure. So far so good. Will it keep the bike on in Wyoming cross winds? This remains to be seen.
I've had this bike roof rack for 1 year and I'm happy to say that it was the right product to purchase. I've had no problems at all with the racks. I bought a pair for my Subaru Outback and had my bicycle repair guy install it for me. I feel secure in that it locks the bikes in place and keeps them sturdy on the roof. I'm glad I got the one where you remove the front tire of the bike. The other style would make it much to hard to remove the bikes from the roof. I usually put the bikes up and remove them with my wife and the aid of a small step stool. It's been really great riding with our bikes to our favorite bike trails. Would highly recommend Rhino for making such a great product.
# 10
Swagman XTC4 Bike Rack for 4 Bikes - 2" Hitches - Frame Mount
So far I’ve just assembled it and took a quick test drive around the block. My initial thought is this thing is perfect. It’s super sturdy and easy to use. My only gripe and it’s not fault of the rack, but it’s heavy…
If you've done any research or read any of the other comments on either this rack, or this seller...rest assured they really are as good as everyone says! I ordered my rack on around 4pm est on a Friday afternoon and within an hour I received an email that said they have shipped my product AND upgraded to priority shipping. Can't say enough positive things about the customer service! When the rack arrived, it took me a little over half an hour to get it set up. Probably would e been faster if I were even slightly mechanically inclined (or if didn't I didn't have to borrow a socket wrench from my neighbor). We finally had an opportunity to load up the bikes and head out for a ride today. As others have said, the first time you load up your bikes, it's kind of like a puzzle to get them situated. Took about 15 minutes. This rack is awesome! Very sturdy and the bikes were very secure. Only racks I have had in the past were rooftop fork mount racks. This is so much easier! On e we got to the trail (over an hour drive) getting the bikes off was a piece of cake. Afterwards, it was time to load them back up and it was less than 5 minutes to get them all on and ready to hit the road. There were other 4-bike racks on the website, but this one had enough great reviews that I felt comfortable making the purchase. After the fact, I'm very glad I did! I can't imagine the $800 rack can be that much better than this, and I highly recommend this for anyone looking for a 4-bike platform rack. I will definitely recommend this rack and etrailer.com to everyone I know.
# 11
Swagman Trailhead Bike Rack for 2 Bikes - 1-1/4" and 2" Hitches - Tilting
Solid craftsmanship. Bikes are secure, easy placement in holders. Nice option of pulling a pin, allowing carrier to tilt, to access hatchback of a Subaru Outback wagon. Slight "side to side" movement when driving down the road however; maintains solid attachment to trailer hitch.
Just installed the rack & took the bike on a little ride... all worked great! Installation instructions could have been a little bit clearer, but I've seen worse.
# 12
Yakima HoldUp Bike Rack for 2 Bikes - 2" Hitches - Wheel Mount
The bike rack is awesome, well built and easy to assemble. The only issue that i have is that the product description says that these are suppose to have ratcheting straps to secure the tires and mine most definitely DOES NOT. Its not a big deal but still.
Rack is still going strong. The BackSwing attachment allows us to use this while camping, on road trips, etc. and we can access the back hatch on our Outback without removing the bikes. We use this for mountain bikes, as well as our heavy (65 lb) e-bikes. Very sturdy.
# 13
Kuat NV 2.0 Bike Rack for 2 Bikes - 2" Hitches - Wheel Mount - Gunmetal Gray
I received the rack very quickly from eTrailer.com, faster than expected, which is always nice. Of course UPS beat the tar out of the box, but the rack was packed well and survived the abuse without a scratch. Assembly was quick and easy, 4 main bolts and 1 for the tilt release lever, that was it. This rack is built like a tank, I'm impressed with the construction and finish. Test fit my road bike (Cannondale Synapse Carbon) and wife's MTB (Cannondale Foray) in just a few minutes. Bikes fit well and felt very solid. Overall I'm a very happy camper and would highly recommend the rack and eTrailer.com.
I have a great rack! (actually my wife does) I have 5 or 6 friends that use this rack and grew weary of throwing my bike on top of the Outback. Additionally my wife has become interested in venturing off on her own and cannot put a bike on top her outback. etrailer shipped promptly, and the product arrived in good shape, note: there were a few spots where the parts had jostled around in the box slightly and you could see some marring of the surface. This polished right out with a microfiber towel and mothers. There are a few minor nicks (I mean really minor) on the rack;but, they were there before being put in the factory packaging. Not enough to whine about just know the finish is great just not perfect. Speaking of the finish the color matches my Outback perfectly, it actually looks like an OEM Subaru thing. Fit is good using the Hidden/Drawtite hitch clearing the hatch while tilted back easily even with 800mm bars. The locking Hitch pin that comes with the rack is 1/2" diameter instead of the normal 5/8", fortunately the hitch mentioned above has a smaller 1/2" about 12mm aft of the 5/8" hole. The hole in the rack is 5/8" but do to the snugging system on the Küat the mismatch I'd of no consequence. Assembly is easy and someone with good mechanical aptitude should be able to do it in less than 10, an extra set of hands would be nice but aren't required. I built mine on an elevated bench and it was quick and super easy, admittedly I used power tools because I have them. I'm looking forward to the convenience of a tray.
# 14
Yakima RidgeBack Bike Rack for 4 Bikes - 1-1/4" and 2" Hitches - Tilting
It’s relatively heavy but super easy to install and use. No rattles from hitch or bike areas. Red Yakima stickers on the vertical beam are low quality, not firmly attached, and I expect them to peal off. Otherwise, very happy with the rack.
I bought a 2015 Subaru Outback and had a Subaru factory installed 1-1/4 hitch added to my purchase. I did not know at the time that Subaru designed the hitch to fit basically only their branded products. I went to several bike stores trying to find a 4 bike hitch supported by my Subaru. I even took some home and tried to get them to work and none did. I went on the internet and googled some solutions that were either completely wrong or was a solution by some engineer who customized the bike rack. Luckily I reached out to etrailer and spoke to their phone rep. He had heard about challenges with the Subaru hitch and recalled there were a couple of 4 bike hitches that would work. He said he would get back to me. In about a 1/2 hour I got an email about the Yakima RidgeBack. I was hesitant because so many had failed but with the free return policy I gave it a shot. I am not real mechanically inclined but in about an hour I figured out how to mount it on my Subaru (it takes less than 5 minutes now that I know how). I used the rack dozens of times, even hauling 4 bikes on it. This is the second product I have bought from etrailer and could not be happier. They are fast, responsive to questions, and get it right. I
# 15
Swagman Fork Down Roof Mounted Bike Carrier - Fork Mount
Goes together quickly, appears that it will fit my needs in terms of being cross-compatible on a variety of vehicles. Fit on a Subaru Outback factory crossbar and transported bike locally with no issues when I got it out to set up and test (not quite warm enough to ride much yet where I live). Instructions are not super, but the assembly is pretty straightforward so that is not a problem. At the price point, if this rack indeed holds up to swapping onto multiple vehicles and lasts me a few years, I'll be thrilled with the purchase.
The rack was pretty much as should be expected at this price point. It works, but not great quality. For one, the paint easily chips off. Another, the rails are a bit flimsy and twist when you tighten the rear wheel firmly. The directions don't explain a number of small items (which make for a better installation) such as make sure the lever is positioned on the outside for easier installation of the bike, why is there one different bolt, whether the bikes should be mounted forward, backward or it doesn't matter, the rails have a right (and less right) way of going together, the strap for the rear tire "will" fall off of the rack if you forget to reinsert it after taking the bike off of the car. Despite these shortcomings, the rack works well at an inexpensive price...I think a pretty good value
# 16
RockyMounts MonoRail Bike Rack for 2 Bikes - 2" Hitches - Wheel Mount
The rack came damaged and could not be assemble without first repairing the damage. The mounting bracket for one of the cross arms was bent (see photo) which prevented the cross arm from being installed. The bend had to be hammer out straight before the cross arm could be installed, which also cause the area of repair to need repainting. Otherwise, the rack appears to be functional and well built. The website specs for the rack list its weight as 38 pounds, but the actual weight is 45 pounds.
I bought this rack for transporting my full suspension mountain bike and gravel bike on the back of my 2016 subaru outback. The rack itself so far is great - I spent a while researching different systems, and the Rocky Mounts MonoRail had the best value for features of all racks I looked at. The tilt feature is great, and the loading/offloading is easy. The integrated locks for the rack and your bikes are a great feature, although the cable would not stop a determined thief with tools. Bikes are relatively stable in the cradles on highways, minimal movement on gravel roads. One complaint is that the entire rack is not very snug in the 2" hitch installed on my vehicle. There is a noticeable bob and sway on the entire loaded unit on bumpy roads. Ideally, I would add shims. Finally, this unit does block ~60% of my backup camera, which just means you have to be careful and use the old school method of turning around to look before backing up.
Thule Sprint Fork Mount Bike Rack Review - 2011 Subaru Outback Wagon
Today on our 2011 Subaru Outback were going to be test fitting the Thule Sprint. This is a fork mount style roof bike rack, part number TH528. With the factory roof rack already installed on our Subaru well begin our test fit by placing the bike rack right up onto our crossbars. As we do this were going to want to guide the black rubber coated metal straps around the underside of our crossbars. With those going around the underside were going to bring the front one around, were going to place it into the small indentions that are located here underneath the front head of the carrier. Then well tighten it down with the black lever located here behind our foot pack. For your initial tightening process you want that lever pointed straight out so it acts like a screw.
Saris Porter 4 Bike Rack Review - 2011 Subaru Outback Wagon
Today on our 2011 Subaru Outback wagon we're going to be test fitting the Saris Bike Porter. This is a tilting-style 4-bike rack designed for use in 1-1/4" and 2" hitches, part number SA404B. Now to begin our test fit we'll slide the shank of the bike rack right into the receiver tube of our hitch. As we slide it in we want to be sure that the pinhole in our rack lines up with the pinhole in our hitch. With those in line we're going to take our anti-rattle bolt, slide it in from the left to the right, and tighten it down. We'll use a wrench for the final torque process.
Rhino-Rack Mountain Trail Bike Rack Review - 2011 Subaru Outback Wagon
Today on our 2011 Subaru Outback Wagon, were going to be test fitting the Rhino-Rack Mountain Trail. This is a fork clamp style roof bike rack. Its part number is RBC2035. With the factory roof rack already on our Subaru, were going to begin our test fit by placing our bike rack directly up onto our crossbars. As we do this, we want to be sure that the two black rubber coated metal straps come around the underside of our crossbar. We can then remove the black plastic cover.
Thule Vertex 4 Hitch Bike Rack Review - 2011 Subaru Outback Wagon
Today on our 2011 Subaru Outback Wagon we'll be test fitting the Thule Vertex 4-bike rack for 1 1/4 and 2 inch hitches, part number TH9029. We'll begin our test fit by sliding the shank of the bike rack into the receiver tube of the hitch. We'll line up our pin holes and thread in our anti-rattle bolt tightening it with a wrench. Now we'll go over a few clearance measurements. We have about 12 inches of ground clearance. The closest point of the bike rack to the rear of our Subaru is about 3 1/2 inches. We've added about 13 inches to the overall length of our vehicle.
Thule Apex 4 Hitch Bike Rack Review - 2011 Subaru Outback Wagon
Today on our 2011 Subaru Outback Wagon, we'll be test fitting the Thule Apex 4 Bike Rack for inch and a 1/4 and 2 inch hitches, Part Number TH9025. We'll being our test fit by sliding the shank of the bike rack into the receiver tube of the hitch allowing the attached hitch pin to fall into place and then using the hand knob to secure the bike rack to our vehicle and engage our anti-rattle device. Now we'll go over some clearance measurements. We have a ground clearance of about 12 inches. The closest point of the bike rack to the rear of our vehicle is about 2 inches. We've added about 12-1/2 inches to the overall length of our Subaru Outback Wagon. Now we'll pull the lever at the base of the bike rack, and allow it to tilt away from our vehicle.
Swagman Upright Roof Mounted Bike Rack Review - 2011 Subaru Outback Wagon
Today on our 2011 Subaru Outback Wagon we'll be test fitting the Swagman upright roof-mounted bike rack, part number S64720. We'll begin our test fit by placing the bike rack onto the vehicle's crossbars. We'll bring out our hardware to go underneath the front bar into the pre-drilled holes in the front part of the bike rack. We'll then thread on our black wingnuts and secure the front part of the bike rack to the front crossbar. We'll then move to the rear where this time we'll slide the sliver bracket down through the pre-drilled holes taking the black plate up on the underside of the rear bar and threading on our black wingnuts. We'll then tighten everything down to secure the bike rack to the vehicle. Now with everything all tightened down and secured we're ready to load up our bike. We'll double check to make sure our jaws are lose and we'll undo the front and rear strap. We'll place our bike up onto the bike rack maneuvering the frame hook up around the sprocket. Quick tech tip, if you bike has a very large diameter downward portion of the frame, it may not fit into the jaws of the bike rack. With our bike in place we can tighten on the black knob to secure the claws up against the bottom portion of the frame. We can then secure the front and rear tire with the red straps. Now that our bike is all loaded up that will complete today's test fit for the Swagman upright roof-mounted bike rack, part number S64720 on our 2011 Subaru Outback Wagon. .
RockyMounts TieRod Roof Bike Rack Review - 2011 Subaru Outback Wagon
Today on our 2011 Subaru Outback Wagon we'll be test fitting the Rockymounts Tierod Roof Mounted Bike Rack, part number RKY1014. With the factory roof rack on our vehicle we'll begin our test fit by placing the bike rack onto the vehicles crossbars. We'll bring the rubber-coated steel straps around the underside of the front bar and move to the rear of the bike rack. We'll loosen up one of the Allen bolts to bring the rear bracket around the underside of the rear bar and using an Allen wrench tighten down the two bolts to secure the rear part of the bike rack to the rear bar. We'll now move back up to the front and remove the black plastic cover, taking the straps and hooking them into the connection points. We will then again use the included Allen wrench and turn the silver bolt to tighten down the straps up against the bar. With everything all tightened down and secured we're ready to load up our bike. We'll replace the black plastic cover and double check to make sure our skewer is loose. We'll undo the tray strap at the rear and place our bike up onto the bike rack. We'll slide the forks down onto the skewer, adjust the skewer and clamp it down and secure the back tire with the rear strap. With our bike all loaded up that will complete today's test fit for the Rockymounts Tierod Roof Mounted Bike Rack, part number RKY10104 on our 2011 Subaru Outback.
Yakima FrontLoader Roof Bike Rack Review - 2011 Subaru Outback Wagon
Today on our 2011 Subaru Outback Wagon we'll be test fitting the Yakima Frontloader roof mounted bike rack, part number y02103. We'll begin our test fit by first placing the bike rack up onto the vehicle's crossbars. We'll loosen up the black T handle at the front to position the front two brackets around the front bar. We'll then move to the rear, loosen up the black wing nut to allow us to bring the rear bracket around the under side of the rear bar. We'll insert our silver T bolt into the slot of the bottom portion of the bracket and turn the black wing nut to tighten it down. We'll then move back up to the front and tighten down the black T handle to secure the front part of the bike rack to the front crossbar. With everything all tightened down and secured, we're ready to load up our bike.
Yakima ForkLift Roof Mounted Bike Rack Review - 2011 Subaru Outback Wagon
Today on our 2011 Subaru Outback Wagon, we'll be test fitting the Yakima Forklift Roof Mounted Bike Rack, part number Y02098. We'll being our test fit by placing the bike rack up onto the vehicle's cross bars. We'll then adjust the front bracket, if necessary, to fit the thickness of the cross bar. We'll then loosen up the black wing nut and insert the silver t-bolt into the bottom portion of the bracket,turning the wing nut to tighten it down. We'll then move to the rear and adjust the rear bracket to fitthe thickness of the rear cross bar. We'll again loosen up the wing nut and insert the silvert-bolt into the slot of the rear bracket.
Swagman Fork Down Roof Bike Rack Review - 2011 Subaru Outback Wagon
Today, on our 2011 Subaru Outback Wagon, we'll be test-fitting the Swagman Fork Down Roof Mounted Bike Rack, part number S64710. With a factory roof rack on our Subaru Outback, we'll begin our test-fit by placing the bike rack up onto the vehicle's cross bars. We'll pull out our hardware, and take the silver brackets underneath the front bar and up through the pre-drilled holes of the bike rack. We'll thenthread on our black wing nuts to secure the front part of the bike rack to the front cross bar. We'll now move to the rear, and this time, bring the silver bracket down through the pre-drilled holes of the bike rack, taking the silver plate to rest on the underside of the rear bar. We'll then thread on the black wing nuts to tighten it down to secure the rear part of the carrier to the rear bar.
RockyMounts TieRod Stretch Roof Bike Rack Review - 2011 Subaru Outback Wagon
Today on our 2011 Subaru Outback Wagon, we'll be test fitting the Rockymounts Tierod Stretch roof mounted bike rack, part number rky1011. We'll begin our test fit by placing the bike rack up onto the vehicle's crossbars. We'll remove the black plastic cover at the front to bring the rubber coated steel straps around the under side of the front bar, we'll then hook them into the connection points and move to the rear of the bike rack. We'll loosen up one of the Allen bolts and bring the rear bracket around the under side of the rear bar using the included Allen wrench to tighten them down to secure the rear part of the bike rack to the rear bar. We'll now move back up to the front and again, using the included Allen wrench to turn the silver bolt to tighten down the straps up against the front bar. With everything all tightened down and secured, we're ready to load up our bike. We'll replace the black plastic cover at the front and double check to make sure our skewer is loose so our forks can slide down onto it.
Thule Hitching Post Pro Hitch Bike Rack Review - 2011 Subaru Outback Wagon
Today on our 2011 Subaru Outback Wagon well be test fitting the Thule hitching post pro, part number TH934XTR. Since we have an inch and a quarter class two hitch on our vehicle we wont need the adapter sleeve on the shank of our carrier. Now to mount it well insert the shank into the receiver tube of our hitch. Well line up the pin holes, thread in our anti-rattle bolt, and tighten it down with a wrench. Next well go over a handful of clearance measurements to give you an idea of how the bike rack is going to fit behind the vehicle. Weve got about 11 inches of ground clearance.
Kuat Alpha Hitch Bike Rack Review - 2011 Subaru Outback Wagon
Today on our 2008 Subaru Outback Wagon, well be test fitting the Kuat Alpha three-Bike Carrier, part number a103-white-114. To mount our carrier to our vehicle, well insert the shank of the carrier into the hitch. Well line up our hitch pinholes, then we use the handle at the base of the carrier to tighten the anti-rattle device then well secure the carrier with a locking hitch pin. Next, well go over a handful of clearance measurements so you can get an idea of how the carrier is going to fit behind the Outback. Weve got about 12 inches of ground clearance and about five inches of clearance between the closest of the carrier and out Outbacks bumper. Overall, weve added about 13 inches of length to the rear of the vehicle with the carriers arms folded down.
What our customers are saying:
"A couple months ago, I ordered a hitch & bike rack for my new 2005 Saturn VUE. Everything about the order was fast and easy. When my father bought a 2006 VUE, he wanted the same hitch, but it was not listed on the site. I contacted customer service and quickly received a response informing me that they were waiting for details on the new model. The next day I had another email saying it was available, less than an hour later, my order was placed and I had a "shipped" email. Outstanding service!"