Troubleshooting A Lippert Smart Jack That Will Not Retract
Updated 10/02/2023 | Published 10/01/2023
Products Featured in This Question
Question:
The Jack works going up but will not go down. Push the down button and nothing.
asked by: Tori
Expert Reply:
The Lippert Smart Jack Electric Trailer Jack w/ Footplate # LC643589 doesn't really give you much of an option when it comes to troubleshooting so I recommend first checking that it's getting 12 volts with a multimeter # PT89ZR. The only other thing you can do from there is disassemble the head and see if maybe there's a loose connection with the button board. Lippert unfortunately doesn't offer replacement parts for this jack so if anything goes wrong it's a complete replacement every time.
I typically recommend getting away from this jack for this reason and going with one like the Electric Jack w/ Footplate # EJ-3520-BBX, which we're able to get replacement parts for.
Product Page this Question was Asked From
Lippert Smart Jack Electric Trailer Jack w/ Footplate - A-Frame - 22-1/2" Lift - 3.5K - Black
- Camper Jacks
- Pop Up Camper
- Teardrop Camper
- Travel Trailer
- A-Frame Jacks
- Steel
- 3001 - 4000 lbs
- Electric Jack
- 22-1/2 Inch Lift
- Bolt-On
- 1 Jack
- Lippert
more information >
Featured Help Information
Miscellaneous Media
Continue Researching
- Q&A: What Might Cause Lippert Smart Jack To Work Going Up but Not Down
- Article: The Best Electric Trailer Jacks of 2025
- Q&A: Can PowerMax Wireless 50A RV Power Center and Distribution Panel be Used in Cargo Trailer
- Q&A: Will e74GV work on a 2015 Ford F-250
- Q&A: Rock Tamers That Fit 2019 F-250 With B&W Ball Mount
- Q&A: Troubleshooting Power Jack for 2023 Outdoors 26KVS-T RV
- Q&A: Replacement Roll Bar for 72" Slide-Topper Awning
- Q&A: What Stainless Steel Venter Cap will Work with the Aluminum Eagle Trailer Wheel - 15" x 6"?
- Article: How to Measure for Travel Trailer and Fifth Wheel Steps
- Article: How to Measure for Motorhome Steps
- Article: Is It Illegal to Leave My Hitch on My Truck?
- Article: RV AC Not Cooling? What's Normal, What to Check, and When to Replace
- Article: Electric Trailer Brakes: How They Work & What to Buy
- Article: How to Tell the Weight Rating of a Trailer Axle