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V ery Bright

Box was damaged upon arrival. One of the safety cables had a cut in the plastic around the steel cable. Product is beautiful and easy to install. If necessary, a manual comes with the towbar and if you have trouble figuring it out, etrailer has various installation videos available on their website.

Very durable and as advertised and received from etrailer on time. However, I am installing this on a Jeep Cherokee using the direct method so I dont need the crossbar. Roadmaster should sell this tow bar with or without the crossbar. I now have a very heavy piece of equipment (in a separate box) I will never use. One of the security clips for the connecting pin is defective (bent) so I will be looking for a replacement already tomorrow.

Had it installed by my RV Service guy, and it’s worked great for us in towing our Jeep Cherokee with the Roadmaster Falcon 2 towing system!

Competitive price and excellent service.

First, received the package and upon opening, found that the linch pins were missing. One phone call and issue was resolved and replacement items were being expedited to me. Appears the box came open on one end during shipment and parts came out before carrier retaped the tear. Good on E-Trailer for outstanding and prompt customer service! Now, the Sterling All Terrain towbar - very impressive unit as I had bought this on reputation only as no dealers had any in stock (they say it is too costly to carry in store). Very well made, excellent finish and welds. Instructions are quite clear and easy to follow. I like that when you purchase this unit, it is a “total package”. There is nothing I could see that is cheaply made - all quality. This was my first purchase from E-trailer, and based on how this order went start to finish, and having to deal with missing parts on an order - I am very pleased and will deal with them in the future.

Great product. Everything works well....it's solid, durable and well built. The only complaint I have is the two plated bolts that hold on the tow vehicle knuckles are rusting and look terrible. I'm going to have to paint them I guess.

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Tow bar is easy to install and very user friendly!

V ery Bright

Really good tow bar. It has pulled my Jeep Cherokee for over 7,000 miles this year with no issues. Only problem was when I had to do a u-turn with minimal turning room and one of the storage pins on top of the tow bar got bent.

This tow bar is incredibly easy to use and our Grand Cherokee tracks very well even up to 70+ MPH. We are towing with our new Dynamax and are looking forward to our first long drive to Texas in December. Would highly recommend to anyone!!

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Easy to hook up our toad ( Jeep ). I can connect or disconnect in about 2 minutes all while standing. Stays right behind our RV and you only know its back there when you look in the rear view mirror. I would buy this again.

Great tow bar system for towing my Toyota Tundra behind my motor coach. Too bad the baseplate I purchased required me to add a 6 inch drop receiver and causes a rub condition on rising/falling surfaces.

Easy to use and I like the way it stows. Also the safety cable hangers on the arms are a very nice touch, no dragging safety cables

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Tech support was easy to get ahold of,but took multiple calls to get someone to respond back,tech emailed customer service,but didnt contact me back.Overall it works ,put 300 miles with no issues

The product, Falcon 2 Tow bar, is a definite improvement on my 10+ year old Blue Ox Aladdin. Probably not a fair comparison due to age difference. Went on a 700 mile test ride, all is good! The packaging from Roadmaster / etrailer could use improvement. The box arrived with multiple holes large enough to stick my arm through to other side. etrailer support confirm Ed no loose parts to fall out of box and product seems to be ok. The tow bar while in use is a few inches longer vs the Blue Ox Aladdin it replaced. Therefore my safety cables & brake disconnect are a bit short.

Competitive price and excellent service.

The customer service has been outstanding, helping me to understand all the parts I needed, telling me about the videos with step by step instructions, and the unbelievable fast delivery of the product.

Easy to use and I like the way it stows. Also the safety cable hangers on the arms are a very nice touch, no dragging safety cables

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Tech support was easy to get ahold of,but took multiple calls to get someone to respond back,tech emailed customer service,but didnt contact me back.Overall it works ,put 300 miles with no issues

Ordering from etrailer is a breeze,there tracking of your order is also great. You can follow your shipment all the way to your door. Would highly recommend.

I ordered this tow bar and D ring adapters specifically for my Bronco and it’s way to sloppy and I can’t use this to tow my Bronco

Great Base plate kit! Very easy to follow instructions even with my aftermarket bumper with winch. It fit perfect. The only issue I have is where the safety cables attach to the base plate….the cable connectors are too big to fit through the holes because the Jeep’s frame blocks part of the hole. See photo with red circle. I will have to get a smaller connector.

Easy to use and I like the way it stows. Also the safety cable hangers on the arms are a very nice touch, no dragging safety cables

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Tech support was easy to get ahold of,but took multiple calls to get someone to respond back,tech emailed customer service,but didnt contact me back.Overall it works ,put 300 miles with no issues

Really good tow bar. It has pulled my Jeep Cherokee for over 7,000 miles this year with no issues. Only problem was when I had to do a u-turn with minimal turning room and one of the storage pins on top of the tow bar got bent.

I had a Blueox before and the Demco seems higher quality. The real test comes in few weeks when we use it for the first time. I know it will go well. Great tow bar and fast delivery. Thanks!

This tow bar is easy to use and maintain. I do wish they shipped a cover for the arms when they are not in use.

Put a ram 3500 mega cab diesel with 800 lbs of motorcycles in bed and towed behind tag axle diesel pusher RV flawless, easy to use.

1st tow bar I had to send back, due to chip powder coating. 2nd two bar came a week later Great job etrailer. It was easy to do a return and get a replacement. etrailers whole team was great getting me what I wanted. I replaced a 10-year-old tow bar and wanted to replace it with their new XHD you can tell its LBS is higher than my old tow bar.

The tow bar looks good. However, it was missing the large bolts to hold the blue ox adapters onto the tow bar. The hardware kit was not complete. Also, the instructions on attaching the blue ox adapters were NOT CLEAR at all. I think the bar will be very good once I get the missing parts shipped to me.

This tow bar and equipment is Excellent! The products were shipped in 2 days. Bonus was it came with the adapters for my existing Blue Ox baseplate. Instructions were simple to follow to make the change. The built in drop of 4” brings my level almost perfect +/- 4”. I may order the 4” drop/lift receiver hitch. Connecting to the tow car is easier than ever. Carol C was outstanding with her customer service. I’ll be buying more accessories.

First, this bar is extremely heavy, which makes transporting and maneuvering cumbersome and difficult. Secondly, I had issues with this unit from the get-go. I did not receive the correct bolts to attach the Roadmaster clevis to the arm ends. The instructions clearly state that a clevis bolt was to be installed with the XHD unit, but it was not in the hardware bag. I had to call customer service (which was so/so, almost like the person didn't believe me) and had the bolts sent to me. I received the bolts but long story short, they were too short. They did not come out of the bottom of the locknut and any attempt to torque them to the point they did protrude, caused the forks of the clevis to bend, which is too much stress on such an important piece. I did not feel it was safe to either have the bolts not protrude, or force them to protrude. Then came the days-long process of trying to rectify the situation. I called customer service and attempted to explain the problem to the rep. She didn't really want to hear my problem and I was quickly rushed off the phone and directed to call Roadmaster for support, which I did. Roadmaster, of course, has nothing to do with this bar, or problem (pictures were sent to RM) and I was directed to call eTrailer back. I spoke to another person and she was a little more helpful. However, during our "conversation," I could hardly get a word in (I was spoken over and interrupted constantly.) I was told that #1.) the first person I talked to had no idea what she was talking about #2.) Demco manufactures these parts, not Roadmaster, #3.) Essentially the correct length bolts don't exist in the parts catalog. At this point I am starting to get upset with my experience and just wanted a tow bar that worked. I was convinced to but a Roadmaster branded tow bar to avoid any more issues (Blackhawk All Terrain) which I found to be strange, I figured the margin on the eTrailer branded products would be higher, but I digress. Since there is no exchange program with eTrailer, I had to purchase the Blackhawk outright. I was given a UPS label to send the XHD back, but I had to wait to receive the Blackhawk to reuse the box, which is not a huge deal, a minor inconvenience at this point. As of today (4/26/24) I am still waiting for a refund on this unit which I was assured it would be on it's way once the tracking number showed that it was picked up by UPS, but this is not the case. In conclusion, the XHD seemed like it would be a decent product if they can get the hardware right (at least for the Roadmaster system) it's just heavier than most tow bars I have had experience with. eTrailer.com customer service can also use some work, I was not happy with the service after the sale I received. Oh, and the final kick in the tail, the Blackhawk does not come with safety cables. If this were my company, I would have thrown those in for the inconvenience, but I was offered nothing for the trouble this has caused, no discount on the Blackhawk, cables or anything. I will do all I can to avoid buying from etrailer again and will direct others to the same.

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Painted parts have peeled away, and the polished shafts have rusted and corroded superficially.