Troubleshooting New Thule Key that Won't Turn in Lock Core  

If the key works just fine in other matching locks but you are having trouble with just one, then it sounds like you need to remove and replace it. You can try doing this by getting a key extraction tool (some home improvement stores may have this),…

Does the key turn at all? Or does it turn but not release the lock mechanism? It is not unusual to need to lightly tap the key all the way into place in the lock core the very first time you use it so that it seats fully. You can use a rubber mallet…

If you recently purchased a new replacement key for your Thule lock then the issues you're having aren't terribly uncommon. With a brand new key it might just take wiggling the key around inside the lock core a bit to get it to turn. You…

This is actually a fairly common issue as confirmed by Thule. With regards to your Thule T2 Pro XTR Bike Rack for 2 Bikes #TH83JV, they recommend running the key in and out a few times, while wiggling it around a bit. Often times there is some extra…

It's not super common but sometimes lock cylinders can get corroded and not want to turn/unlock. What Thule has told us in the past is to direct some spray lube like WD40 into the key hole and then insert and remove the key several times to help…

Based on the 2820 tumbler and key number matching up (along with the fact that you were able to lock it) you certainly have the correct key for your carrier. If you're not able to insert the key and turn it all the way to unlock the cylinder you…

I spoke with my contact at Thule, and she did have a few suggestions for you to try. She said some people have had success retrieving broken keys using a paperclip. Try wiggling the key out using the paperclip along the ridged side of the key. I have…

I spoke with my contact at Thule, and she did have a few suggestions for you to try. She said some people have had success retrieving broken keys using a paperclip. Try wiggling the key out using the paperclip along the ridged side of the key. I have…

The first thing you need to do is to make sure that the lock on your Thule T2 Pro XTR #TH83JV is unlocked first. The most common problem is trying to tighten the knob while it is locked. In order to solve this issue, you need to first unlock the…

If you've already tried using the silicon spray and there is still no luck, then your best bet is to have the lock cores replaced, unfortunately. What you're going to need to is either call a locksmith and have them remove the key or you can…

It sounds like you may either need a new lock core or the latch needs to be changed out. We do have the Thule One-Key System #TH450200 which contains 2 new lock cores for both sides of your cargo box with matching keys. A Change Key #853-1251 can be…

To loosen the locking mechanism on your Thule EasyFold XT Bike Rack for 2 Electric Bikes - 1-1/4" and 2" Hitches - Frame Mount Item #TH903202 you'll want to spray some silicon spray or graphite dust into the lock and try working the key…