How to Remove the Metal Cam Ball in a Kuat Sherpa Bike Rack Stuck in a Hitch
Updated 10/13/2025 | Published 06/24/2022
Question:
The metal ball will not respond to turning the knob. I cannot get the bike rack off the hitch. The rack was put on too far and the end with the metal ball was outside the hitch. When realized the knob was turned counter clockwise to remove and the metal ball will need respond.
asked by: Jim K
Expert Reply:
I contacted the manufacturer about the problem you are having with your Kuat Sherpa 2.0 Bike Rack # SH22G. They provided me with a document with some steps on removing the cam ball. I have included that document for you here.
If you are unable to complete these steps because of the rack being in the hitch or cannot get the ball to remove, please let me know and we can continue to troubleshoot this further.
(click to enlarge)
Jim
7/13/2025
Thank you for the pronto reply. Well I just tried; it’s 92F here today so one of those screws is stripped, now. Time for a lemonade. Thanks again…
David C.
7/16/2025
I had the same problem as Jim K (original question/post) and these instructions helped me get the rack off my hitch. Now I can't quite get it all put together correctly. Do you have instructions for that? Thanks!
Jameson C.
7/16/2025
Jameson C.
7/17/2025
Mark M.
10/12/2025
Hi Scott, any guidance on getting the cam ball reinstalled? I've been at this about an hour now and can't figure it out. Today's ride is cancelled.
Product Page this Question was Asked From
Kuat Sherpa 2.0 Bike Rack for 2 Bikes - 2" Hitches - Wheel Mount - Gray
- Hitch Bike Rack
- Platform Rack
- Folding Rack
- Tilt-Away Rack
- Wheel Mount
- Bike and Hitch Lock
- 2 Bikes
- Class 3
- Fits 2 Inch Hitch
- Carbon Fiber Bikes
- Kuat
more information >
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on Hitch Bike Rack
Joe P.
5/12/2025
Can you get the instructions for the 1-1/4" version of this product? SH12G