Lippert Smart Jack Extends On Its Own

Updated 06/20/2019 | Published 06/19/2019

Products Featured in This Question

Lippert Smart Jack Electric Trailer Jack w/ Footplate - A-Frame - 22-1/2" Lift - 3.5K - Black

(32)

$410.15

Vinyl Cover with Drawstrings for Stromberg Carlson Electric Jacks

(46)

$16.01

Stromberg Carlson Electric Trailer Jack - Drop Leg - A-Frame - 24" Lift - 3,500 lbs - Black

(884)

$239.95

Question:

The battery light is flashing all segments of the light arr flashing. When I parked the trailer the jack was down. Now the jack is in the raised position I did not raise it myself, the battery light is continuously flashing and the jack will not move. When I attempt to move the jack with buttons on top it does not even make a sound like it is trying to move. The slides on the trailer move in and out and the lights work. That would suggest that the battery is good. I also hooked the trailer up to the truck and attempted to lower the jack. The jack still did not move.

asked by: Eldon

Expert Reply:

It sounds like water has got into the circuit board on your Lippert Smart Jack Electric Trailer Jack part # LC643589 as this is a common issue that causes the jack to raise and lower on its own. There was a recall for this and it sounds like you have a pre-recall version but in order to confirm you can look on the back of the jack for a sticker on the stem with a serial number. If there is no serial number present or if it is lower than SJWP2017-07-0001, then the jack was made prior to the recall and it will need to be replaced.

If the serial number is higher than SJWP2017-07-0001, the jack was made after the recall. If the jack is under warranty then I recommend you file a claim but if not you have no other option but to replace the jack on your own because the parts that are damaged are not repairable. I recommend the Stromberg Carlson Electric Trailer Jack part # JET-3755 which is very easy to install and has a level built-in the head. There is also a cover for this jack, the Vinyl Cover with Drawstrings for Stromberg Carlson Electric Jacks part # JET-01 so you don't have anymore issues like the above.

expert reply by: Conner L