Furrion Over the Range RV Convection Microwave - 900 Watts - 1.5 Cu Ft - Stainless Steel

The first order was damaged in shipping, Etrailer made it right that day. Emailed shipping label and processed replacement order. Etrailer reboxed new unit to prevent damage. Shipment was perfect. Highly recommend this company. Exact replacement microwave/convection oven.1282597

Click to Enlarge

First item was damaged in transit (and in my opinion poorly packed), and to their credit etrailer sent a replacement out promptly - but that's when the problems began. UPS was supposed to send someone out to pick up the damaged unit, so day after day we stayed home expecting UPS. We had to leave our security gate open all day, then make the effort to close it at night and re-open it the next day.

Over the past two weeks, I have spent countless HOURS on the phone on "hold" or speaking with etrailer customer service folks (Lori AB, Carol C, Sherry S, Jamie and finally Dena). All but Dena promised to call me back "tomorrow", but I guess tomorrow never came. Not a single one of these ladies followed through on their commitment to call and update me on when UPS would be here to pick it up. All of the ladies were cordial and nice on the phone - but just never followed through.

I've also sent 26 emails to etrailer discussing this problem, not to mention the emails and time on the phone with UPS.

I have loved etrailer, and I realize this is primarily a problem with UPS not picking up the unit, but why would these four customer service specialists make a commitment to call and then not call.

I guess it's company policy not to ever follow through with customers.

As of today, the damaged unit is waiting, sitting outside in my carport, taking up room - but I am through spending time on the phone waiting to talk to someone, waiting for etrailer and UPS to get their act together, waiting for a promised return phone call.

My next purchase is going to be a Brake Buddy, but at this point I'll be looking elsewhere after the treatment I've gotten from etrailer the past two weeks.

It has been a very disappointing experience.1339324

I am sorry that you had such a difficult experience with UPS ping off and picking up your items. Due to this being our busy season, our customer service reps have been very busy.

Katrina B - 08/04/2022

145713

Microwave only 2.5 years old and fuses blowing. Plus convection oven stopped working in 1.5 years. I only bought this one because I knew it would fit in place of previous Furrion. Overall in my opinion not a well made product. Average at best.1326837

After reaching out to the manufacturer, they suggested having a technician make sure the wiring going to the microwave is sound. If that checks out and all is on the up and up, then you may want to consider a warranty claim as this microwave comes with a one year warranty.

-- Brooke M - 08/16/2022

146585

We were on a long trip to Alaska from San Antonio, our microwave died! Called E trailer, fortunately for me I got Jessie on the line, told him my need to get a new microwave and it needs to be delivered to a RV park in Idaho. He helped me by making sure the dates of my travel fit with the dates of delivery! Love that guy! I picked my new microwave at the office in my RV parks on Wednesday and instant on Thursday! You have to love E-Trailer and JESSIE!1420088

Ordered on the 8th of August and received the product on the 11th. The product was double boxed and there was no damage. Installed on the 12th and it fit perfectly in place where I had my high pointe. Have had 3 high pointe go bad. Hope this Furrion lasts longer than HP. etrailer kept me updated on the shipment and tracking and when it arrive. Have used etrailer before and have been very pleased with the company.1355075

Product arrived quickly and was exactly as described, a direct replacement for an OEM High Pointe (only 2 years old).
The shipping container was received badly damaged. I noticed the container had been previously opened and poorly re-sealed also. I didn't see damage in the waning light, as the damage was down low on the corner and bedded in broken Styrofoam packing. Next day, stripped container to remove oven and in the daylight saw the crush damage to two sides of the body. Plugged it in and it still worked to heat up water. Should have returned it but other commitments pushed me to install it and move the RV out.
It was a heavy, awkward and difficult two-man installation process, sure hope it continues to work ...I should request some credit and an extended warranty!1289196

I will have our Customer Service team reach out to you.

-- Jenny N - 04/28/2022

137884

This unit has been installed but not used except to test functions, which seem to work as advertised. Unit replaced a Whirlpool 1.9 c/u and looks like a factory installed product which was important to us. The original unit had a 1” drop down bracket mounted to the slideout ceiling which I wanted to retain so I had to make some bracket modifications to get the factory-fit appearance. That made it more complicated than the plug-and-play installation described in other reviews.
Overall it turned out fine and we hope to get many years of service.1344776

Well, initially the microwave went back order as so many things do today. No big deal. Once it arrived I inspected the packaging and it looked ok. However, once I removed it from the box, the left rear top corner was crushed. One end had two scratches and a dent. Not enough to cause any installation interference. So, I went ahead and installed it. Seems to work ok. The manufacturer really need to improve the packaging. The styrofoam is far too thin and not dense enough. Also not enough clearance between the oven and the box.1318064

As others have reported, my microwave arrived with damaged areas; however, most were not visible once the microwave was installed. There are a few dents visible on the front, but not enough for me to bother with sending back. Once again, the packaging is insufficient to protect the item. Aside from that, I love the microwave, fit and works perfectly, arrived very quickly and as always customer service and follow up by etrailer is phenomenal.1334477

by: Debra 08/21/2022

I loved using the convection part of the oven. Everything came out great... especially my brownies. LOL1368283

This microwave arrived in a smashed box. Really, really damaged . I did not open it but could see the micro inside is damaged. This delivery deserves zero stars.1335316

Wow, I can see that the package did go through the ringer. I will have our customer service team reach out to you to have a replacement sent.

-- Jenny N - 07/28/2022

145248

by: Robert 08/23/2022

Excellent replacement for the Amana convection microwave in my 2005 Gulfstream RV1372302

I’m very satisfied with the quick response and the replacement of the damaged microwave oven I had received. The replacement microwave oven I just received was in perfect condition.
Thanks again, Roger1407991

Click to Enlarge

Perfect replacement for the Hisense model in my Riverstone 5th wheel. Only modification was to drill the hole in the upper cabinet bigger to get the power plug through.1315245

by: Marti08/23/2022

I'm very satisfied with my convection microwave.1372066

Furrion microwave/convection oven was an exact replacement for our Highpoint unit in our 2019 Solitude. Removed old unit and hung new one using original brackets and bolt holes. It literally took ten minutes. Etrailer shipped and we received in five days. There was a slight corner damaged during shipping but was hidden when installed. Unit works great and is actually more powerful than original. etrailer as usual didn't disappoint.1281900

I bought this model at the suggestion of Northwood Manufacturing as I needed the appliance to fit correctly in my Arctic Fox 27-5L fifth wheel. It fit perfectly, works great and looks good. But the best part of replacing my microwave convection oven was etrailer's stellar customer support. The moment I placed the order I began receiving emails alerting me of a deliver delay which could have been problematic for my travel schedule. Each time I emailed a question or concern about the delivery problem I received a professional response within 24 hours from a knowledgeable person offering their phone number. Outstanding customer service.1270030

by: Michael 08/23/2022

The motorhome has been in the shop since just after I installed the microwave.1371873

I ordered this microwave on 6/30. It arrived on 7/02. The box was a little damaged but not too bad. It took me 15 minutes to install it, perfect match. Everything worked and I'm very pleased. This was a replacement for a high pointe in my 2019 pacearrow 38F. Thank you etrailer you are the best. I think everyone there deserves a raise. Especially when we are in a society that customer service in not good. Again thank you.1318686

The price was the same as another major RV parts supply company. But they wanted 172.00 shipping because it would have to be shipped to their warehouse then sent to the local outlet. I called etrailer got the same price and free shipping. It was only one day late getting here about the same as most every thing else is here in our little west coast town. Had it installed the same afternoon. the FURRION Convection Microwave oven wooked fine. Thank you etrailer.1280877

Bought as replacement, so product was as expected. Not pleased with prior Furrion product, only lasted 4 years in RV with part time usage. The worst is furrion does not sell parts nor can anyone get parts for them. We attempted 2 weeks to locate parts so had to trash micro/convect and spend $xxx for new one. Were selling RV when it quit working so replaced by same as it wld be easier to install. If we kept RV would never have bought furrion. Box beaten up but product was not harmed. Customer service was great. Very pleased with purchasing from etrailer, product came sooner than expected. Would definitely purchase from them again.1277761

Had a regular microwave that died. Were able to replace it with a convection microwave. Amy J was wonderful. We needed to see the installation instructions and Any was able to contact Furrion and get what we needed. My husband was able to take out the old microwave and install the new one. Looking forward to many hours of happy cooking. Again, Amy J. went above and beyond to make this purchase happen. True customer service is rare. Thanks so much. Price very completive, in stock, and free shipping!!!1270702

Got our new microwave today. I have to say, we where very impressed with etrailer customer service. They did make a billing address mistake but quickly fixed their mistake and gave a us a discount for their mistake…they took full responsibility. That’s the kind of company I want to do business with! The microwave was easy to install. This was a replacement from a High Point convection microwave that went bad after only 4 years. Very disappointed with that product. We hope the Furrion product will be a better and more durable microwave.1279698

This was a perfect replacement for the HighPoint Convection oven that fried in our 2017 Fleetwood PaceArrow 38K. We could only find this perfect replacement on etrailer and received the item in about 5 days which was a day quicker than they promised. We appreciated all of the previous customers Q & A's and actually made our own installation video you can find on [online] under 'Adventures of Cara Ostara & King Crusader'1277501

Product arrived on schedule, packaging was good and no damage from shipping. Installation was straightforward. etrailer customer service has been exceptional on this order and on all previous orders. I’ll certain continue doing business with them in the future and highly recommend them. 725498

Click to Enlarge