Most Popular Locks Not Included for 1999 Volkswagen Jetta

Really fast and information about shipping was right on!! Would not hasitate to use again!!

Excellent and prompt customer service! When I first ordered my product it wasn’t in stock— staff were quick to let me know and offered me comparable products. I ended up waiting for my original order and shipping quick and they stayed in touch with ideas! Thule: The instructions could be a little more detailed. I ended up watching YouTube videos to help me instal. Overall it was easy, and this was the first rack I’ve ever installed and I did it by myself! I was surprised to learn the bike rack is in no way secured inside your vehicle, so.. I store it in my garage when it’s on.

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Rack was easy to assemble and holds the bikes well. even the comfort bike fits. Only problem I had was that the 2 inch adapter was installed and the bolt holding it was really tight. If you don't have quality allen heads it could be hard to remove. This could have been an isolated instance.

I am very happy with the product. It was very easy to put together and to install on the vehicle,and thanks for all your help

First-time rack buyer / owner / installer. The rack arrived in a timely fashion, maybe a day or 2 ahead of schedule. It was well packaged. I’m LOVING this bike rack. It was easy to put together and to mount on my new Honda Passport. Thus far, no squeaks in my 2” receiver. Hardest part of initial set-up is figuring out the best way to position two bikes. Trial & error and some patience. The directions weren’t clear as to where the 2 left-over screws went. I found the answer in another review and have posted a pic in case others have the same problem (photo with pen pointing at screw). These screws go in the underneath side of both of the folding arms. They appear to keep the wheel wells from sliding off in case in you drive with an empty, un-folded rack, and forgot to tighten down the wheel wells. The folding arm push / pull pins can be difficult at times. I coated the tips with some lube. That and a little jiggling seems to solve that issue. I guess it’s better for the pins to be snug vs popping right out. I added a small Master lock to the hitch pin (in lieu of the provided cotter pin) as a theft deterrent. I read that a 3/16 shackle lock will fit into the bike clamp down arms to also act as a deterrent. I had an old 3/16 lock that did snugly fit and appeared to be locked. HOWEVER, I yanked on the lock and it came open as there isn’t quite enough clearance for the shackle to lock. I discovered that longer 3/16 shackle locks are hard to find. Have attached a photo of the lock that actually fits and works (Ace Hardware). One lock on the upper clamp down arm will secure both arms as the lower arm can’t be removed without removing the upper arm. The clamp down arms appear to be coated to prevent damage to your bike. I’ve tried a simple rag and ultimately settled on pool noodle pieces as a precautionary measure. I CAN NOT open my tailgate (regardless of whether or not the rack is fold up and in the bike carry position). If that’s a concern for you, then spring for the more costly titling version. My back-up camera still functions.

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The Swagman XTC-2 platform bike carrier arrived very quickly from etrailer and in good shape, the actual carrier box is inside another shipper box, which I'm sure helped with its condition. Assembly was relatively quick and painless, even though the instructions could be a little more thorough. Installing the carrier on the back of our Jeep Patriot also was quick, it helps to have an extra ratchet & 3/4" socket laying around for just this purpose. Installing the bikes takes a little patience and trial and error the first time you try and put them on the carrier. It's easy enough to adjust the wheel holders to fit the wheelbase of your bikes, but for us at least, the challenge was trying to swing the vertical support bar up into position after putting on the first bike (closest to the Jeep). We couldn't angle the bike enough toward the Jeep to have the bar clear the bike. We learned that the easiest way to secure the first bike was to remove the ratcheting frame hooks altogether, put the bike in the carrier, swing up the vertical support bar, put in the pin, and then slide one of the frame hooks down on the bar. The outside bike is much easier because you can set the bike in the carrier at whatever angle you need, not being limited by the back of the vehicle. One thing we did to protect the bike frames was to use some foam pipe insulation as cushion between the frame hook and the frame (see pictures). Once you get a system for installing the bikes, it is very quick to load/unload them. The rack seems to be well made and doesn't wiggle excessively when traveling. All in all a good product for a good price, would definitely recommend it for anyone looking for a platform bike carrier.

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Excellent product Its been a year that I bought and still working well using everyday... Im very happy I recommend it

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I love the anti-sway feature of this bike rack.

I recently installed my HRE2 on my vehicle. The setup was easy and took about ten minutes. My daughter and I took it out for a test drive. We drove it over rough streets to see if it would fall off and it did not. I checked for scratches and found none. The rubber straps provide a secure grip for my bike.I feel safe knowing that i can tow my bike anywhere to ride.Thanks.

Nice product, works great for my 2010 VW Jetta SE. Once you figure out how it works it's pretty simple. Only problem is getting the trunk to close after attaching the hooks on the bottom, I have to slam it hard 3-4 times to get it to latch.

Really fast and information about shipping was right on!! Would not hasitate to use again!!

Fits perfectly on our Lexus CT200h. Only on the old LS400, the side straps have to be fastened to the wheel arch edge, since the upper trunklid gap is to narrow for inserting the strap hooks. Mounting of two bikes is (with some routine) quickly done, and they stay safe even for longer and faster routes. For transporting three (mountain) bikes, though, the design doesn't seem big and robust enough. Nevertheless, the price-benefit-fun ratios are way better than reasonable.

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etrailer has the best pre- and post-sales customer service I've ever seen! I started out not knowing anything about hitch-mounted racks. So I wrote to etrailer telling them about my car and type of hitch I was about to have installed. Samuel wrote back with lots of great information tailored specifically to my car. He even included a photo that looked just like my 2017 white VW GTI with a hitch and rack installed. Okay something of a coincidence. But the rest of the assistance I got from the crew at etrailer was just as prophetic. I went into this a novice and came out knowing lots more about hitches and racks and finding the rack best suited to my situation. I have a small car, a class 1 hitch and a heavy mountain bike. I got exactly what I needed. As to the Swagman rack itself, it works fine. If I had a different situation I would probably buy a platform rack as they are easier to load. There's no reason to buy a bike rack anywhere else.

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First off, thanks to Jason T. or "Troop". The exemplary customer service he provided is rare these days. Troop made several calls to the various manufacturers to ascertain which bike rack would afford me the most ground clearance as my new VW Golf sits low to the ground and my old bike rack frequently scraped the ground when I went up even a slight up hill grade. His efforts paid off as he found me the best bike rack for my car, the Swagman Trailhead 2 Bike Carrier. It sits up off the ground just high enough that it doesn't scrape on my driveway. It is also sturdy and holds my bikes securely. And, the delivery was amazingly fast. I had my rack in about 2 days! Note to Troop, see my Pittsburgh Pirates Logo on my bumper in the attached pictures? Pirate Fans persevere! The Bucco's will be coming after your Cardinals this year! Thanks again Troop!

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I was looking for a light weight bike rack for my 2015 Honda Accord. Your videos stated that the Kuat Beta was light and easy to install. You were right. I opened the box, read the instructions, and had it installed in about 10 minutes. I don't use a rack lock. It is so easy to pop on and off the hitch that I keep the rack in my car trunk.

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We've been using this bike rack with a 1.25" Draw-Tite receiver hitch (also purchased from etrailer) on a 2012 Prius C for a month with no problems. As shown on the pictures, it fits two bikes very well, even one with a baby carrier. I chose this model based on recommendations from etrailer that it can be easily detached from the car without tools. True to their word, it is very easily detachable from the hitch and folds up nicely to fit in your garage/closet/storage area. Basically, it uses a hand tightened ball bearing mechanism to secure itself into the hitch receiver, and then uses a 3/8" hand locked pin as a safety device. You can install and de-install this rack in just a few minutes. During driving, there is little noticeable vibration from this rack, even on rougher roads or speed bumps. The only downside is that the holes on the receiver hitch do not align perfectly with the holes on the bike rack (see picture). I believe a few other reviewers also noted this issue. There is enough room to fit the safety pin, but not quite enough to fit a 1/2" hitch lock. I called Kuat to ask them about this and the rep told me that not all hitches will line up with this rack. Kuat, coincidentally(?), sells a hitch lock that is also 3/8" (same size as the safety pin) and still fits.

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