Troubleshooting No Power to Buyers Products Electric Trailer Jack

Updated 08/03/2021 | Published 08/01/2021

Products Featured in This Question

Electric Trailer Jack - Drop Leg - A-Frame - 22-1/2" Lift - 3,500 lbs

(117)

$190.79

Digital Multimeter with 42" Long Test Leads - LED Display

(3)

$21.70

Question:

I just recently purchased this unit from my local trailer shop and tried to plug in the connector into the port , after plugging it in and trying to extend / retract the unit did not want to turn on. I drive a 2013 Chevy Silverado with a 6.6 Duramax in it. Please help!

asked by: Ivan K

Expert Reply:

Because the Buyers Products Electric Trailer Jack # 3370093500 receives its' power from the vehicle's 7 way, the most likely culprit is the 12v power circuit on your 2013 Chevy Silverado. You'll want to test to make sure you're getting ~12v on the 7 way using a multimeter like the # PT89ZR at the 1 o'clock pin on the truck's trailer plug.

I've linked a helpful article we did on 7 way wiring, which includes some diagrams that you might find helpful. If you can let me know what the voltage you're seeing at the truck's plug, that might provide a little bit more insight into what's going on here.

expert reply by: Erik B