Most Popular Locks Not Included for Ford Explorer

The good: I like the way the bikes are held in and the ability to add the upright adapters to the bike frame holders. The straps are quality too. For a jeep with a spare tire, this is the perfect length to clear it. This rack is 5 stars from the bike holders to the base of it. The bad: the 2"receiver adapter and bolt are insufficient. I wish they made this in a solid 2" hitch. The entire setup is held into the receiver by a very short bolt. It only goes about half way into the receiver tube. So your hitch is only "secured" on one side. A hitch pin or bolt should go through the receiver tube completely imo so it can be secured on the other end with a retaining clip or nut. Because this only goes in the one side, the entire weight of the rack plus bikes are held tight to one side of the receiver by the undersized bolt and washer. A few bumps down the road and that bolt loosens. Now instead of distibuting the weight of the rack and bikes on the receiver and post, it's completely up to the bolt to keep you from losing the rack. The bolt threads get damaged too. I took this down a dirt road and nearly lost everything. I had to buy my own bolt with hd fender washers and lock washers to correct this. Thule should've provided this from the start. The current short bolt design where only one side of the receiver secures the rack is unacceptable. This rack is 1 star at best for the connection to the receiver.

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Hitch pin broke before I got it. Looks like a poor design for the locking pin, they might want to consider a different design. I got a 3/8 shear pin from Home Depot to replace and it works great. Bike rack is great!

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Excellent and prompt customer service! When I first ordered my product it wasn’t in stock— staff were quick to let me know and offered me comparable products. I ended up waiting for my original order and shipping quick and they stayed in touch with ideas! Thule: The instructions could be a little more detailed. I ended up watching YouTube videos to help me instal. Overall it was easy, and this was the first rack I’ve ever installed and I did it by myself! I was surprised to learn the bike rack is in no way secured inside your vehicle, so.. I store it in my garage when it’s on.

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Positive: The product is well thought out and works for a wide range of automotive vehicles. It comes with interesting dampers that i think work. Instructions seem to be translated from another language, but are quite good, accompanying pictures make installation straightforward. A test drive over speed bumps shows that the rack will support the bike for all travel needs. It can be disassembled , collapsed and stored in the trunk. Downside: The rack is made for the classic triangular shaped frame: horizontal cross bar, "male" bike. For bikes without the horizontal bar, mounting is a little less satisfactory. Such a bike can only be mounted on the outside mounts. Cannot use the damper on one side. Picture shows the mounting. as to a design solution, maybe brackets could be replaced with smaller profile, some adjustability? however, as it is, vibration control is good and adjustability with smaller profile would have vibration concerns.

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Fits perfectly on our Lexus CT200h. Only on the old LS400, the side straps have to be fastened to the wheel arch edge, since the upper trunklid gap is to narrow for inserting the strap hooks. Mounting of two bikes is (with some routine) quickly done, and they stay safe even for longer and faster routes. For transporting three (mountain) bikes, though, the design doesn't seem big and robust enough. Nevertheless, the price-benefit-fun ratios are way better than reasonable.

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We are very pleased with the quality and ease of use for our like-new purchase. From the online shopping experience with etrailer.com through multiple outings already, this bike carrier more than meets our needs. Thank you!

First-time rack buyer / owner / installer. The rack arrived in a timely fashion, maybe a day or 2 ahead of schedule. It was well packaged. I’m LOVING this bike rack. It was easy to put together and to mount on my new Honda Passport. Thus far, no squeaks in my 2” receiver. Hardest part of initial set-up is figuring out the best way to position two bikes. Trial & error and some patience. The directions weren’t clear as to where the 2 left-over screws went. I found the answer in another review and have posted a pic in case others have the same problem (photo with pen pointing at screw). These screws go in the underneath side of both of the folding arms. They appear to keep the wheel wells from sliding off in case in you drive with an empty, un-folded rack, and forgot to tighten down the wheel wells. The folding arm push / pull pins can be difficult at times. I coated the tips with some lube. That and a little jiggling seems to solve that issue. I guess it’s better for the pins to be snug vs popping right out. I added a small Master lock to the hitch pin (in lieu of the provided cotter pin) as a theft deterrent. I read that a 3/16 shackle lock will fit into the bike clamp down arms to also act as a deterrent. I had an old 3/16 lock that did snugly fit and appeared to be locked. HOWEVER, I yanked on the lock and it came open as there isn’t quite enough clearance for the shackle to lock. I discovered that longer 3/16 shackle locks are hard to find. Have attached a photo of the lock that actually fits and works (Ace Hardware). One lock on the upper clamp down arm will secure both arms as the lower arm can’t be removed without removing the upper arm. The clamp down arms appear to be coated to prevent damage to your bike. I’ve tried a simple rag and ultimately settled on pool noodle pieces as a precautionary measure. I CAN NOT open my tailgate (regardless of whether or not the rack is fold up and in the bike carry position). If that’s a concern for you, then spring for the more costly titling version. My back-up camera still functions.

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The Swagman XTC-2 platform bike carrier arrived very quickly from etrailer and in good shape, the actual carrier box is inside another shipper box, which I'm sure helped with its condition. Assembly was relatively quick and painless, even though the instructions could be a little more thorough. Installing the carrier on the back of our Jeep Patriot also was quick, it helps to have an extra ratchet & 3/4" socket laying around for just this purpose. Installing the bikes takes a little patience and trial and error the first time you try and put them on the carrier. It's easy enough to adjust the wheel holders to fit the wheelbase of your bikes, but for us at least, the challenge was trying to swing the vertical support bar up into position after putting on the first bike (closest to the Jeep). We couldn't angle the bike enough toward the Jeep to have the bar clear the bike. We learned that the easiest way to secure the first bike was to remove the ratcheting frame hooks altogether, put the bike in the carrier, swing up the vertical support bar, put in the pin, and then slide one of the frame hooks down on the bar. The outside bike is much easier because you can set the bike in the carrier at whatever angle you need, not being limited by the back of the vehicle. One thing we did to protect the bike frames was to use some foam pipe insulation as cushion between the frame hook and the frame (see pictures). Once you get a system for installing the bikes, it is very quick to load/unload them. The rack seems to be well made and doesn't wiggle excessively when traveling. All in all a good product for a good price, would definitely recommend it for anyone looking for a platform bike carrier.

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It was obvious that we received a product that was returned by someone else when the box was overly taped shut, a support collar was broken, and most of the pieces were out of their ripped plastic bags. However, it was a great price to hold 5, 26" and/or 27" Trek bikes. I used a piece of the broken collar and went ahead and assembled the rack. Due to the weight of the 5 bikes it did not wobble that much when driving, as one of the bike tires was up against my car. I can only imagine that if we received an untampered product that this review would have been 5 stars. The picture is a little hard to see, but there are 5 Trek bikes on the rack on my 2020 Toyota Seinna.

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We received a damaged box, damaged items, no instructions, the nuts and bolts are completely stripped and not inside a bag. This was obviously used, returned, not checked for quality and sent out. We are extremely upset.

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etrailer has the best pre- and post-sales customer service I've ever seen! I started out not knowing anything about hitch-mounted racks. So I wrote to etrailer telling them about my car and type of hitch I was about to have installed. Samuel wrote back with lots of great information tailored specifically to my car. He even included a photo that looked just like my 2017 white VW GTI with a hitch and rack installed. Okay something of a coincidence. But the rest of the assistance I got from the crew at etrailer was just as prophetic. I went into this a novice and came out knowing lots more about hitches and racks and finding the rack best suited to my situation. I have a small car, a class 1 hitch and a heavy mountain bike. I got exactly what I needed. As to the Swagman rack itself, it works fine. If I had a different situation I would probably buy a platform rack as they are easier to load. There's no reason to buy a bike rack anywhere else.

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First off, thanks to Jason T. or "Troop". The exemplary customer service he provided is rare these days. Troop made several calls to the various manufacturers to ascertain which bike rack would afford me the most ground clearance as my new VW Golf sits low to the ground and my old bike rack frequently scraped the ground when I went up even a slight up hill grade. His efforts paid off as he found me the best bike rack for my car, the Swagman Trailhead 2 Bike Carrier. It sits up off the ground just high enough that it doesn't scrape on my driveway. It is also sturdy and holds my bikes securely. And, the delivery was amazingly fast. I had my rack in about 2 days! Note to Troop, see my Pittsburgh Pirates Logo on my bumper in the attached pictures? Pirate Fans persevere! The Bucco's will be coming after your Cardinals this year! Thanks again Troop!

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I purchased this bike rack a year ago and I use it A LOT. I had to buy and install a stabilizer because without it, the unit would sway back and forth even without a bike on it (very noisy). This makes removal more cumbersome but since I keep the hitch on year round it doesn't matter to me. The tilting function is fabulous allowing easy use of my RAV4 hatchback. I can even tilt it down with a bike on it. I got the 2 bike hitch. Plenty of room for two bikes to fit without rubbing. Lastly, the hitch has a sizable through-hole on the bottom to thread a good sized cable so I can lock my bike up. Sturdy. I highly recommend.

The unit ‘s simplicity is a real plus. It takes less than 3 minutes to put the rack on the vehicle. It is well built and very durable and has a nice feature that allows you to open the rear hatch for SUV owners without removing the rack.

Quick and reliable shipping and was able to take to my mechanic to get it installed and it works perfectly with my bike rack!

This is a very solid product! I have used it for over a year now and love it! I have had up to 3 bikes on this without a problem and have traveled over 8 hours in the car one way with absolutely no issues. Many other bike racks like this one that I see on other cars look unstable this is not unstable in anyway. I did have to file some of the paint off of the rack to get it to fit in my 1 and 1/4" hitch but once that was done it has been perfect. I also bought the locking hitch bolt which is awesome too.

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