Troubleshooting A Powered Retrax Tonneau Cover That Won't Retract

Question

Question:

My Retrax power motor is not engaged sounds normal but not open or close the bed cover, it is moving in side but not operate the bed cover

asked by: Jaime A

0

Expert Reply:

Hey Jaime,

I would not run the motor any more until we figure out the issue just incase you're stripping the gears. You'll need to remove the cover from the bed to gain access to the canister and check to see if the gear teeth are stripped and/or if there's something binding up the cover and preventing it from retracting. It could be as simple as it coming in at the slightest angle and binding. I would definitely reach out to Retrax and see if your warranty covers replacement parts to avoid having to pay for anything.

expert reply by: Kevin C

0

Jorge

8/31/2024

I have a retractable worm remote control and sudendly wont open or close stuck right in the middle and an doesn’t make any sound or move thx

Reply

Kevin C.

9/2/2024

@Jorge If it's not even making a sound like it's jamming in the rails then you likely blew a fuse and just need to restore power. I would check to ensure it's getting power first and that all connections are fully secure. If it's still not working let me know and we can keep troubleshooting.

Reply

Gio

10/4/2024

@KevinC my retrax is not opening or closing freely it gets a couple inches then stops weather its opening or closing

Reply

Kevin C.

10/4/2024

@Gio Does the motor just stop or does it sound like it's trying to open/close and it's binding up on something? I would start by checking the voltage coming to the cover to make sure it's actually getting enough to properly operate.

Reply

See All (14) Replies to Jorge ∨

Answer 1

I checked with my contact at Retrax and they ran your serial number. They confirmed that the F09-2027 will be the correct remote receiver kit for your cover. We have this listed under part #RTX89TR, so it looks like you were on the right track in the…

view full answer...

Answer 2

Yes, I can help you out with a new remote receiver for your Retrax cover on your 2021 GMC Sierra. - Replacement Remote Receiver for Retrax Powered Retractable Tonneau Covers #RTX89TR The Replacement Remote Receiver for Retrax Powered Retractable…

view full answer...

Answer 3

Hey David, yes the Replacement Key Fob #RTX36TR that you referenced does come with instructions but if you have any issues pairing it comment below and I'll do my best to help.

view full answer...

Answer 4

Hey William, did you check the serial number of your cover yet? If the number is higher than 1701 the replacement remote part #RTX36TR is correct for it. I attached a picture that shows where you'll find the number.

view full answer...

Answer 5

As your problem has gotten worse over time it is most likely your cover has become misaligned and is jamming up inside the housing as it retracts. I was unable to find a Retrax cover in our sales history tied to your email. It would be a good idea to…

view full answer...

Answer 6

No, the PowertraxPRO XR Hard Tonneau Cover w/ Trax Rails - Powered #RTT-90852 can not be used manually according to my contact at Retrax. It can only be used utilizing the electric motor. Since you are concerned about ice build up and access without…

view full answer...

Answer 7

Mike, the Yakima SkinnyWarrior Roof Rack Cargo Basket #Y07014 and all other roof baskets are going to mount using the universal mounting system which will clamp around existing crossbars.

view full answer...

Answer 8

It might David but I have no way of knowing for sure without that serial number. The Replacement Key Fob item #RTX36TR matches up with covers that have a serial number of 1701 or higher. There's no other way to identify if this is the one you…

view full answer...

Answer 9

Unfortunately no, you are going to have to swap out the entire cover with a powered one like the PowertraxONE XR Hard Tonneau Cover #RTX48YR if you wanted the upgrade.

view full answer...

Answer 10

Hello Lane, I reached out to my contact at Retrax, he informed me that the receiver that you have has been discontinued so you would not be able to get just the Replacement Key Fob #RTX36TR. Instead you will need to get a new power lock assembly. I…

view full answer...

Answer 11

Hey Julio! If you could tell me what kind of tonneau cover you have we might have a replacement key fob for it like item #RTX36TR. I'll need the year, make, and model of your truck too. Go ahead and throw this information in the comment box below…

view full answer...

Answer 12

Hey Ian, thanks for reaching out. Without the serial number there is no way to know for sure which fob will work for your cover. The Replacement Key Fob item #RTX36TR matches up with covers that have a serial number of 1701 or higher. It doesn't…

view full answer...

Troubleshooting A Powered Retrax Tonneau Cover That Won't Retract

Product Page this Question was Asked From

Continue Researching