Troubleshooting An Open Ground Error When Using A Surge Protector With Generators

Updated 07/13/2022 | Published 07/12/2022

Question:

Lets go back to subject question already answered. I would like clarification. The answer includes two part numbers different color ions but Im confused if these are different and relate to solving the problem where we want to use the SurgeGuard with parallel generators. My Lance 650 already has a fixture like the one shown. Are these special or unrelated to fixing the issue. Thx

asked by: Timbo

Expert Reply:

Your generators have a floating neutral so that's why you're receiving the open ground error. The solution to this is to plug the Hughes Autoformers Ground Neutral Bonded Plug for Generators # HU33FR into an open 15 amp outlet on the generators. You CAN NOT plug this into any outlets in your Lance 650, only on the generators. These plugs will clear your open ground error and allow your surge protector and generators to properly function.

expert reply by: Kevin C