# 1
Roadmaster Falcon 2 Tow Bar - RV Mount - 2" Hitch - 6,000 lbs
I did a lot of research before buying. etrailer's prices and support are above average. I ordered the Roadmaster 913-1 baseplate, Falcon-2 towbar and 154 universal lighting kit. I was completely surprised by the fast shipping, all parts arrived 3 days before I expected AND the shipping was free! Before I ordered I talked with etrailer support to ensure I ordered the correct parts. They were knowledgeable and helpful.
The install on my Ford Maverick is clean and functional, so this is more of a customer service review... excellent customer service! During the 4-day towing set-up install, the forecast was for freezing temps and my rig was not winterized. I called in mid panic and the motorhome was moved indoors. A few months after using the tow set-up, a minor problem developed. I called and the CSR apologized and said, I can see how that might be frustrating, and a replacement cable (slightly longer) was sent free of charge.
# 2
Roadmaster Falcon All-Terrain Tow Bar - Non-Binding - RV Mount - 2" Hitch - 6,000 lbs
Worked great on our maiden voyage of less than 50 miles! Super easy to connect and disconnect, no jamming! One small complaint: the pins that attach the arms to the towed vehicle's base plate have a tension against the ring that "should" hold them in place and prevent them from popping out ... but they don't feel very secure and in fact feel kind of flimsy. Not flimsy in that it looks like the pins will break easily, but the tension ring doesn't seem to do much, vs a regular trailer pin clip.
Awesome hitch! Fills up easily and nicely. Easy to operate and not terribly heavy to handle if you need to store it.
# 3
Roadmaster Sterling All-Terrain Tow Bar - Non-Binding - RV Mount - 2" Hitch - 8,000 lbs
Unfortunately first set was defective from Roadmaster. Etrailer sent another set and return label which installed correctly, eTrailer was great to work with.
Great product. Everything works well....it's solid, durable and well built. The only complaint I have is the two plated bolts that hold on the tow vehicle knuckles are rusting and look terrible. I'm going to have to paint them I guess.
# 4
Roadmaster BlackHawk 2 All-Terrain Non-Binding Tow Bar - RV Mount - 2" Hitch - 10,000 lbs
Easy to hook up our toad ( Jeep ). I can connect or disconnect in about 2 minutes all while standing. Stays right behind our RV and you only know its back there when you look in the rear view mirror. I would buy this again.
Great tow bar system for towing my Toyota Tundra behind my motor coach. Too bad the baseplate I purchased required me to add a 6 inch drop receiver and causes a rub condition on rising/falling surfaces.
# 5
etrailer SD Non-Binding Tow Bar for Roadmaster Direct-Connect Base Plates - RV Mount - 6,000 lbs
Outstanding product and even better customer service! Two backyard mechanics installed baseplate and braking system with just one call to confirm proper wire connection. Total package works great.
This whole system is great!!! Even being a female, it takes less than a minute to connect or disconnect, just a couple of small receivers stick out of the front of the car. And they are removeable when not towing. My brother even bought a set for his Class C. It is difficult to back up in the Class C, IT is ok as it is quick to disconnect, so no worries.
# 6
etrailer XHD Non-Binding Tow Bar for Roadmaster Direct-Connect Base Plate - RV Mount - 10,500 lbs
First, this bar is extremely heavy, which makes transporting and maneuvering cumbersome and difficult. Secondly, I had issues with this unit from the get-go. I did not receive the correct bolts to attach the Roadmaster clevis to the arm ends. The instructions clearly state that a clevis bolt was to be installed with the XHD unit, but it was not in the hardware bag. I had to call customer service (which was so/so, almost like the person didn't believe me) and had the bolts sent to me. I received the bolts but long story short, they were too short. They did not come out of the bottom of the locknut and any attempt to torque them to the point they did protrude, caused the forks of the clevis to bend, which is too much stress on such an important piece. I did not feel it was safe to either have the bolts not protrude, or force them to protrude. Then came the days-long process of trying to rectify the situation. I called customer service and attempted to explain the problem to the rep. She didn't really want to hear my problem and I was quickly rushed off the phone and directed to call Roadmaster for support, which I did. Roadmaster, of course, has nothing to do with this bar, or problem (pictures were sent to RM) and I was directed to call eTrailer back. I spoke to another person and she was a little more helpful. However, during our "conversation," I could hardly get a word in (I was spoken over and interrupted constantly.) I was told that #1.) the first person I talked to had no idea what she was talking about #2.) Demco manufactures these parts, not Roadmaster, #3.) Essentially the correct length bolts don't exist in the parts catalog. At this point I am starting to get upset with my experience and just wanted a tow bar that worked. I was convinced to but a Roadmaster branded tow bar to avoid any more issues (Blackhawk All Terrain) which I found to be strange, I figured the margin on the eTrailer branded products would be higher, but I digress. Since there is no exchange program with eTrailer, I had to purchase the Blackhawk outright. I was given a UPS label to send the XHD back, but I had to wait to receive the Blackhawk to reuse the box, which is not a huge deal, a minor inconvenience at this point. As of today (4/26/24) I am still waiting for a refund on this unit which I was assured it would be on it's way once the tracking number showed that it was picked up by UPS, but this is not the case. In conclusion, the XHD seemed like it would be a decent product if they can get the hardware right (at least for the Roadmaster system) it's just heavier than most tow bars I have had experience with. eTrailer.com customer service can also use some work, I was not happy with the service after the sale I received. Oh, and the final kick in the tail, the Blackhawk does not come with safety cables. If this were my company, I would have thrown those in for the inconvenience, but I was offered nothing for the trouble this has caused, no discount on the Blackhawk, cables or anything. I will do all I can to avoid buying from etrailer again and will direct others to the same.
Painted parts have peeled away, and the polished shafts have rusted and corroded superficially.
What our customers are saying:
"WOW! I am impressed! I called to place my order and real person answered, spoke perfect English, albeit a slight southern accent, and my order was sent within a day, shipped quickly and I had it a few days later. I saved over a hundred dollars over local and installed it my self. I cant imagine how that they could do any better. THANKS!"