# 1
Roadmaster Falcon 2 Tow Bar - RV Mount - 2" Hitch - 6,000 lbs
I am very happy with my resent purchase of the Roadmaster Falcon 2 Tow Bar and the Roadmaster XL Base Plate. It took me about 3 hours to install the base plate. The directions that came with the product and the instructional video on etrailer.com were a big help. The Falcon 2 Tow bar is easy to setup and use right away. I will be towing a 2015 Ford Explorer behind my RV. I have not used the setup with my RV, but I did tow the Explorer around the block a few times with my F150, just to see how it all hooked up. It was incredibly easy. Way better than dealing with a tow dolly, like I have for the past two years.
The install on my Ford Maverick is clean and functional, so this is more of a customer service review... excellent customer service! During the 4-day towing set-up install, the forecast was for freezing temps and my rig was not winterized. I called in mid panic and the motorhome was moved indoors. A few months after using the tow set-up, a minor problem developed. I called and the CSR apologized and said, I can see how that might be frustrating, and a replacement cable (slightly longer) was sent free of charge.
# 2
Roadmaster BlackHawk 2 All-Terrain Non-Binding Tow Bar - RV Mount - 2" Hitch - 10,000 lbs
Excellent product, heavy duty and well built. So well built it has a cross-bar system in it that wasn't required for my recommended base plate. Seems to be a lot of extra money for something that can not be used with the products recommended.
Great heavy duty tow bar. Nicely made. My only complaint was that I purchased a base plate kit that does not need the tow bar cross support, but I did not see a version without it. It must add to the cost as it is a very complex weldment, but now I have a heavy piece of steel that is of no use to me.
# 3
Roadmaster Sterling All-Terrain Tow Bar - Non-Binding - RV Mount - 2" Hitch - 8,000 lbs
First, received the package and upon opening, found that the linch pins were missing. One phone call and issue was resolved and replacement items were being expedited to me. Appears the box came open on one end during shipment and parts came out before carrier retaped the tear. Good on E-Trailer for outstanding and prompt customer service! Now, the Sterling All Terrain towbar - very impressive unit as I had bought this on reputation only as no dealers had any in stock (they say it is too costly to carry in store). Very well made, excellent finish and welds. Instructions are quite clear and easy to follow. I like that when you purchase this unit, it is a “total package”. There is nothing I could see that is cheaply made - all quality. This was my first purchase from E-trailer, and based on how this order went start to finish, and having to deal with missing parts on an order - I am very pleased and will deal with them in the future.
Great product. Everything works well....it's solid, durable and well built. The only complaint I have is the two plated bolts that hold on the tow vehicle knuckles are rusting and look terrible. I'm going to have to paint them I guess.
# 4
Roadmaster Nighthawk All-Terrain Tow Bar w/ LED Lights - Non-Binding - RV Mount - 8,000 lbs
A great product...... easy to install.....easy to use.....As advertised..... Ordered on a Monday and received it on the 3rd day.....Its everything I was hoping it would be...Pricing was also the best......When it comes to Prices and customer service Etrailer lives up to their name....I’ll be using it on our Reneagade Explorer and 2017 Ford Edge.Thanks
Great tow-bar! Easy to use. Love ?? the lights. We tow a Ford Explorer. Great tracking, no bounce or uneven feel. Excellent performance. Love that it’s packaged with what you need and great information on use & care.
# 5
Roadmaster Falcon All-Terrain Tow Bar - Non-Binding - RV Mount - 2" Hitch - 6,000 lbs
Awesome hitch! Fills up easily and nicely. Easy to operate and not terribly heavy to handle if you need to store it.
Having used the Roadmaster Falcon All Terrain tow bar for over a year to tow a Kia Soul with our class A coach, I have nothing but good things to say about it. The tow bar is extremely easy to attach to the towed vehicle. Get close and the arms will connect, pull ahead and the arms lock into tow position. The cable management tubes on the side of the arms keep all electrical and safety cables organized and tangle free. The tow bar quickly folds and stores on the rear of the coach when not in use. Fit, finish, and construction is excellent. Instructions for set-up, use and maintenance are clear and complete. The reviews and videos provided by e trailer certainly helped with the decision to go with this particular tow bar, along with their great selection, price, and delivery. Thanks e trailer!
# 6
etrailer SD Non-Binding Tow Bar for Roadmaster Direct-Connect Base Plates - RV Mount - 6,000 lbs
Outstanding product and even better customer service! Two backyard mechanics installed baseplate and braking system with just one call to confirm proper wire connection. Total package works great.
This whole system is great!!! Even being a female, it takes less than a minute to connect or disconnect, just a couple of small receivers stick out of the front of the car. And they are removeable when not towing. My brother even bought a set for his Class C. It is difficult to back up in the Class C, IT is ok as it is quick to disconnect, so no worries.
# 7
etrailer XHD Non-Binding Tow Bar for Roadmaster Direct-Connect Base Plate - RV Mount - 10,500 lbs
First, this bar is extremely heavy, which makes transporting and maneuvering cumbersome and difficult. Secondly, I had issues with this unit from the get-go. I did not receive the correct bolts to attach the Roadmaster clevis to the arm ends. The instructions clearly state that a clevis bolt was to be installed with the XHD unit, but it was not in the hardware bag. I had to call customer service (which was so/so, almost like the person didn't believe me) and had the bolts sent to me. I received the bolts but long story short, they were too short. They did not come out of the bottom of the locknut and any attempt to torque them to the point they did protrude, caused the forks of the clevis to bend, which is too much stress on such an important piece. I did not feel it was safe to either have the bolts not protrude, or force them to protrude. Then came the days-long process of trying to rectify the situation. I called customer service and attempted to explain the problem to the rep. She didn't really want to hear my problem and I was quickly rushed off the phone and directed to call Roadmaster for support, which I did. Roadmaster, of course, has nothing to do with this bar, or problem (pictures were sent to RM) and I was directed to call eTrailer back. I spoke to another person and she was a little more helpful. However, during our "conversation," I could hardly get a word in (I was spoken over and interrupted constantly.) I was told that #1.) the first person I talked to had no idea what she was talking about #2.) Demco manufactures these parts, not Roadmaster, #3.) Essentially the correct length bolts don't exist in the parts catalog. At this point I am starting to get upset with my experience and just wanted a tow bar that worked. I was convinced to but a Roadmaster branded tow bar to avoid any more issues (Blackhawk All Terrain) which I found to be strange, I figured the margin on the eTrailer branded products would be higher, but I digress. Since there is no exchange program with eTrailer, I had to purchase the Blackhawk outright. I was given a UPS label to send the XHD back, but I had to wait to receive the Blackhawk to reuse the box, which is not a huge deal, a minor inconvenience at this point. As of today (4/26/24) I am still waiting for a refund on this unit which I was assured it would be on it's way once the tracking number showed that it was picked up by UPS, but this is not the case. In conclusion, the XHD seemed like it would be a decent product if they can get the hardware right (at least for the Roadmaster system) it's just heavier than most tow bars I have had experience with. eTrailer.com customer service can also use some work, I was not happy with the service after the sale I received. Oh, and the final kick in the tail, the Blackhawk does not come with safety cables. If this were my company, I would have thrown those in for the inconvenience, but I was offered nothing for the trouble this has caused, no discount on the Blackhawk, cables or anything. I will do all I can to avoid buying from etrailer again and will direct others to the same.
Painted parts have peeled away, and the polished shafts have rusted and corroded superficially.
What our customers are saying:
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