# 1
Roadmaster Falcon All-Terrain Tow Bar - Non-Binding - RV Mount - 2" Hitch - 6,000 lbs
Very durable and as advertised and received from etrailer on time. However, I am installing this on a Jeep Cherokee using the direct method so I dont need the crossbar. Roadmaster should sell this tow bar with or without the crossbar. I now have a very heavy piece of equipment (in a separate box) I will never use. One of the security clips for the connecting pin is defective (bent) so I will be looking for a replacement already tomorrow.
Had it installed by my RV Service guy, and it’s worked great for us in towing our Jeep Cherokee with the Roadmaster Falcon 2 towing system!
# 2
Roadmaster Falcon 2 Tow Bar - RV Mount - 2" Hitch - 6,000 lbs
Competitive price and excellent service.
# 3
Roadmaster Sterling All-Terrain Tow Bar - Non-Binding - RV Mount - 2" Hitch - 8,000 lbs
Unfortunately first set was defective from Roadmaster. Etrailer sent another set and return label which installed correctly, eTrailer was great to work with.
Great product. Everything works well....it's solid, durable and well built. The only complaint I have is the two plated bolts that hold on the tow vehicle knuckles are rusting and look terrible. I'm going to have to paint them I guess.
# 4
Roadmaster BlackHawk 2 All-Terrain Non-Binding Tow Bar - RV Mount - 2" Hitch - 10,000 lbs
Easy to hook up our toad ( Jeep ). I can connect or disconnect in about 2 minutes all while standing. Stays right behind our RV and you only know its back there when you look in the rear view mirror. I would buy this again.
Great tow bar system for towing my Toyota Tundra behind my motor coach. Too bad the baseplate I purchased required me to add a 6 inch drop receiver and causes a rub condition on rising/falling surfaces.
# 5
etrailer SD Non-Binding Tow Bar for Roadmaster Direct-Connect Base Plates - RV Mount - 6,000 lbs
Easy to use and I like the way it stows. Also the safety cable hangers on the arms are a very nice touch, no dragging safety cables
Tech support was easy to get ahold of,but took multiple calls to get someone to respond back,tech emailed customer service,but didnt contact me back.Overall it works ,put 300 miles with no issues
# 6
etrailer XHD Non-Binding Tow Bar for Roadmaster Direct-Connect Base Plate - RV Mount - 10,500 lbs
First, this bar is extremely heavy, which makes transporting and maneuvering cumbersome and difficult. Secondly, I had issues with this unit from the get-go. I did not receive the correct bolts to attach the Roadmaster clevis to the arm ends. The instructions clearly state that a clevis bolt was to be installed with the XHD unit, but it was not in the hardware bag. I had to call customer service (which was so/so, almost like the person didn't believe me) and had the bolts sent to me. I received the bolts but long story short, they were too short. They did not come out of the bottom of the locknut and any attempt to torque them to the point they did protrude, caused the forks of the clevis to bend, which is too much stress on such an important piece. I did not feel it was safe to either have the bolts not protrude, or force them to protrude. Then came the days-long process of trying to rectify the situation. I called customer service and attempted to explain the problem to the rep. She didn't really want to hear my problem and I was quickly rushed off the phone and directed to call Roadmaster for support, which I did. Roadmaster, of course, has nothing to do with this bar, or problem (pictures were sent to RM) and I was directed to call eTrailer back. I spoke to another person and she was a little more helpful. However, during our "conversation," I could hardly get a word in (I was spoken over and interrupted constantly.) I was told that #1.) the first person I talked to had no idea what she was talking about #2.) Demco manufactures these parts, not Roadmaster, #3.) Essentially the correct length bolts don't exist in the parts catalog. At this point I am starting to get upset with my experience and just wanted a tow bar that worked. I was convinced to but a Roadmaster branded tow bar to avoid any more issues (Blackhawk All Terrain) which I found to be strange, I figured the margin on the eTrailer branded products would be higher, but I digress. Since there is no exchange program with eTrailer, I had to purchase the Blackhawk outright. I was given a UPS label to send the XHD back, but I had to wait to receive the Blackhawk to reuse the box, which is not a huge deal, a minor inconvenience at this point. As of today (4/26/24) I am still waiting for a refund on this unit which I was assured it would be on it's way once the tracking number showed that it was picked up by UPS, but this is not the case. In conclusion, the XHD seemed like it would be a decent product if they can get the hardware right (at least for the Roadmaster system) it's just heavier than most tow bars I have had experience with. eTrailer.com customer service can also use some work, I was not happy with the service after the sale I received. Oh, and the final kick in the tail, the Blackhawk does not come with safety cables. If this were my company, I would have thrown those in for the inconvenience, but I was offered nothing for the trouble this has caused, no discount on the Blackhawk, cables or anything. I will do all I can to avoid buying from etrailer again and will direct others to the same.
Painted parts have peeled away, and the polished shafts have rusted and corroded superficially.
What our customers are saying:
"In these days of customer "no service" I am usually disapointed when doing business with people I don't know. It was refreshing doing business with you. I'm impressed!"