# 1
Solera Smart Arm 12V Power RV Awning - 16' Wide - Programmable - Black Fade
The addition of this awning has been awesome. The install was easy and the operation has been great. We put it on an Old Church bus we turned into the Hogwarts Express. Take it camping, NASCAR Races and watching Meteor showers.
Everyone I talked to was easy to understand and extremely pleasant, which is unusual these days, sadly. Even though the item was damaged in shipping, and no fault of etrailer, they made everything right in a very timely manner, I couldn’t have asked for better customer service. Great people and great company
# 2
Solera Smart Arm 12V Power RV Awning - 18' Wide - Programmable - Black Fade
So far, this awning is going on the trailer fine. Everything shipped and I am installing it this week. Working through the wiring and got everything working including the switches that are in the trailer already. The SmartArm controller is awesome. I am glad I opted for the wind sensor also, we almost lost an awning a couple of years ago when a storm blew in as we were coming back to the campground. I was holding on to the awning and the wind picked me up like I was in a parachute. We thankfully got it rolled in before any damage was done, but many campers lost their awnings that day. I'll update once I get everything installed and working.
Love the way water pours off when it rains without having to do anything but make sure you are not in the dump zone. A little disappointed that extension and retraction are not a little quicker. Have tried all settings but so far the auto wind retraction has not worked. Maybe I'm not letting the awning flop enough but I think when the awning is popping and the camper is rocking it's time to roll it in. All that said it sure beats my old manual awning.
# 3
Solera Smart Arm 12V Power RV Awning - 20' Wide - Programmable - White Fade
I have the motion sensor to turn on my awing lights. It worked fine until it rained. Then it can on at random times and and would sometimes stay on all night. Customer support had suggestions on water proofing the arm that didn't help. They then sent me a new module which didn't help, then a new wiring harness. I then fixed the problem myself by putting dielectric grease in the connection that was getting wet. I feel it is a very poor design to not protect sensitive connections from moisture.
It has not been delivered yet
# 4
Solera Smart Arm 12V Power RV Awning - 20' Wide - Programmable - Black Fade
I have been dealing with Madison from ETrailer. She was great and helping me out with my situation. She even gave me her direct number and I will deal with her from now on.
The replacement awning fit almost exactly. We needed to drill a few holes in the camper to accommodate the new(?) bolt pattern. Unfortunately our camper was not wired for the smart arm type awning (even though it was a 2021 model), so I’m waiting to rewire the RV control panel to provide a constant hot wire to the awning so the smart arm feature will be functional.
# 5
Solera 18V Power RV Awning - 18' Wide - Rechargeable Battery - Black Fade
I really like my 18V electric awning no wiring to install, works great!
Still love this awning after 1 year! My motor home is 17 years old. This is my third (and best) awning. This is a very nicely designed piece of hardware. It bolts directly to the side of the motor home with two I-beams, so it is very sturdy. There was no wiring necessary since the battery is self-contained with an external charging connection. The installation video provided by ETrailer made the installation easy, with two helpers. Since it is battery operated, it's a breeze (pun) to extend or retract when its breezy outside. I've only had to recharge the battery once. Thank you ETrailer for another great product!
# 6
Solera 18V Power RV Awning - 18' Wide - Rechargeable Battery - White Fade
Well, Our Motorhome "Patches" manual 18' awning had outlived its life having performed admirably since 2003. Sadly it had become so road worn & tattered, we were ashamed to get out the gear & gumption to roll it out. Just too ruff looking for public viewing. Not counting the pain it was to deploy. we finally decided to replace it and found this great deal on etrailer for Solera 18'cordless power awning. Cordless. Power. One finger. Built in rain dump. No more trying to hook that little bitty loop 10' in air with a 4' rod looking into the sun & with Solera's automatic rain dump, no more rushing back from hiking or, fishing to roll that rascal in. Can you say, Bliss? Now the first one got a little jammed up in shipping & had to go back But, as soon as the folks at etrailer got confirmation it was returning, (the same day) they got another on out to me. (Ms. Ashley) And it arrived in vert short order. I cannot say enough good things about the folks at etrailer.( Ms. Ashley, Ms. Helen, Bro. Alex) Every single person I talked to was Professional, Polite, & Knew their stuff. Just like All of America used to be. But I digress, the Solera 18v Power Awning was fairly easy install with help from my Son. And guess what? No hunting for a power source! Toughest thing really was getting the old one down & disposing of it. The instructions were easy for a Man to understand & follow, (lotsa Pictures) & a really good hardware kit. I could not be happier! We had it installed and working in very short order taking plenty breaks. No more shame of ratty awning! No more aching back from jumping up & down reaching! No more sun blindness! Did I Say Bliss yet? So, if you're in the market for a new power awning, and you Don't want to spend a ton of money, do a lot of wire chasing, or fight with herd of disgruntled employees, and generally have a crappy day, Do yourself a favor and give these folks a call, or, email, or carrier pigeon, Just give them a chance. This is a great company selling a great product, And they are both MADE IN AMERICA! BTW, The handsome fellow on the roof is not me, He's my oldest son.
Delivery too long and then awning wasn't correct. Will not have an awning for our 3 week vacation starting this Saturday. Unbelievable!!!
# 7
Solera RV Slide-Out Awning - 157" Wide - White
See my other review. The channel that holds the topper to the RV needs to be higher than what their instructions say. Other than that it's a good product.
The reason I give it 4 stars instead of 5 is the problems I had with the shipping. All if the shipping tubes we damaged to some extent and one if them was shipped 3 times because of damage done to the awning in transit. Other than that, the awnings look and work great. My 64 year old bride and 65 year old I installed them without too much trouble and 0 injuries. 3 on one side 1 long one on the other side.
# 8
Solera XL 12V Power RV Awning - 20' Wide - 9'8" Projection - Black Fade
Awning great install went well , cover for motor was broke needs replaced , The 2 assembly’s where just rapped in plastic when unpacked found motor cover broken .
Well had problems with the truck freight, arrived in two shipments. The first the end of awning roller tube was damaged,awning was not damaged so I accepted. The arm shipment box was damaged but arms looked fine, but afterwards I found no switch, mounting hardware, or instructions. Etrailer got all I needed for the installation but it took a while to get the missing parts. My advice on accepting delivery is if the box is damaged don’t accept it!! Install went well, my son, grandson, and installed in a couple of hours. I really like it. Will get so pictures and post later
# 9
Solera 18V Power RV Awning - 20' Wide - Rechargeable Battery - White Fade
This is a great solution for RV owners wanting to upgrade to the convince of a motorized awning without the complexity of routing a source of power to the awning. My only wish would be for some bracket alternatives to accommodate mounting scenarios that need to clear trim pieces found on larger class A type motor homes. I had some questions of E-trailer on this issue which were a bit technical, and they referred me to Lippert. Lippert customer service has been unresponsive, going on 2 weeks now. I had a shipping damage issue involving the fabric on the roller tube. If you purchase the full awning, the roller tube with fabric is shipped separately from the motor arms. The arms were shipped UPS while the awning tube and fabric came via LTL motor freight, due to weight and size. At install, the fabric on was discovered to have puncture holes it. Some advice, inspect your shipment upon receipt for hidden damage. etrailer customer service came through, promptly shipping a new replacement awning fabric to me which I received in three days. They get 5 star rating for their end to end customer service. You can make a quality product, which overall I find this product to be, but unless you also deliver quality service you fail. This experience reinforces my decision to purchase from etrailer, rather than direct from Lippert. I’m still waiting to hear from Lippert customer service. on my installation questions.
Super great quality, easy to install and works awesome!! Thank you Greg S for all your help, you did a great job getting me what i needed in my very short time frame!!
# 10
Solera RV Slide-Out Awning - 163" Wide - White
After finally getting a chance to use my rv with the 13 7 x 48 slide-out awning that I purchased from you, I would give it a much lower review than I did. Because of the length the water pools in the center, Alot of water pools! enough that Im concerned that the weight may damage the slide-out. I would give it 2 stars max. and that only because it was easy to install, otherwise I would give it 1.
I am very pleased how the awning has held up for having it one year now. It was also very knowledgeable in instructions were fabulous and set up was easy.
# 11
Solera 18V Power RV Awning - 20' Wide - Rechargeable Battery - Black Fade
Jan. 3-2020 What a great company and staff. Thanks to hard the hard work you performed in my behalf. I had purchased a Solera 18 volt-20 ft awning package and had it shipped to Camping World in Minnesota. Somewhere along the way the 20 ft awning escaped from the delivery truck. I won't mention who the freight shipper is, but the awning is still on the loose. After many calls to the freight shipper and etrailer the staff decided to send me another awning to help me get on the road for an upcoming trip with my RV. Otherwise it would have ruined my trip. Thanks to everyone and I will continue to be a loyal purchaser of the many fine products the company sells. Hats off and a big salute!!! Thanks Dino P.S. I hope to post pictures after the awning has been installed. Hopefully it will be found and returned to E-Trailer
# 12
Solera 18V Power RV Awning - 16' Wide - Rechargeable Battery - White Fade
etrailer.com made good on this flaw. I was not expecting it and Madison contacted me and assisted me with inventorying the missing components and replacing what was not in the original packaged materials. I am very pleased with their response.
Paul goes out of his way to inform me the parts are in route.
# 13
Solera Smart Arm 12V Power RV Awning - 18' Wide - Programmable - White Fade
# 14
Solera RV Slide-Out Awning - 157" Wide - Black
The installation went well. I used the existing gutter rail to mount the topper. If I did it again, and I may still add it, I'd put the included awning rail above the existing rail to increase the slope of the topper. This would give better run off. It's a great topper.
Product was destroyed in transit. Please refund my money. I will not be interested in further negotiations with e trailer. It seems to be a systematic issue with your choice of transportation vendor. Best wishes.
# 15
Solera RV Slide-Out Awning - 163" Wide - Black
After searching the internet and checking reviews I chose etrailer for my slide out awning. I have shopped at Camping World who had the same awning but a lower price. After contacting etrailer with their price match I got the awning plus a few dollars less shipped to my door! Communications were excellent! The installation was straight forward with ample instructions. The mounting brackets for the slide out has two positions, an upper and lower to provide clearance between the roll and top of the slide out. I used the upper. Hardware was great quality. There is ample adjustments in the brackets side to side if needed. My trailer a 2020 Aspen Trail 2750BH has the “C” rail as part of the gutter so I didn’t need to install the one provided with the awning! My wife and I installed the awning with two ladders and did not have any problems. Make sure and use the silicone spray as it really makes the awning easy to slide thru the C channel. We are happy with our purchase and will definitely use etrailer for our needs! Thank you for a quality product!
Paula was very helpful making sure I got the right one. It arrived on time and all the pieces were there
# 16
Solera Smart Arm 12V Power RV Awning - 16' Wide - Programmable - White Fade
etrailer was great , a part was missing inside and they took care of it . Love the awning also .
Always the best customer service from etrailer!
# 17
Solera RV Slide-Out Awning - 145" Wide - Black
Great product. You need to really spend some time with a stud finder to try to find the best spot to anchor this into. I found very little on my camper, and ended up doing a combination of screws when I found a metal stud, and long pop rivets in some holes to get a better grab on the camper. It has been great so far.
Fast shipping and it arrived at my house exactly when I expected it. This is my fourth slie-Out Awning from etrailer. Everything went great.
# 18
Solera XL 12V Power RV Awning - 21' Wide - 9'8" Projection - White Fade
I ordered the Solara awning that you expressly said fit my model number however the mounting arms are to long and run into a running light and leveling jack button so I either have to modify my trailer or buy a different awning.
Great awning, excellent transition between colors. A bit long for shipping, recommend picking up direct if possible. Overall nice awnings and beautiful once installed. Oversize awnings don’t like wind, be careful using if any wind, can be difficult to wind up if windy, motor is slightly undersized. Overall very happy, beautiful awning and hardware.
# 19
Solera XL 12V Power RV Awning - 14' Wide - 9'8" Projection - White Fade
made a stressful situation better. Knowledgeable and accommodating. I was educated by her as a new RV owner, and you have earned by business for a long time to come. Impressive and professional - a great customer service experience. I own 2 small businesses and this is teh exact type of talent we are always searching for.
The install was easy and the shade works just fine. Very satisfied with it.
# 20
Solera RV Slide-Out Awning - 85" Wide - Black
Carol, I wanted to send you photos of how I received my two packages from the freight company. Y'all have been great to deal with but the delivery method needs improving. As long as my awnings are not missing any parts and are not damaged, I will be happy. But I just got back home and found the boxes like this. I thought you would want to know.
This awning was packaged well and it arrived undamaged, however, when I took it out of the package the top rail was bent and the groove where the awning slides in was damaged. I was able to open the groove by bending and it was still serviceable. The hardware package had been opened previously, but nothing was missing. On the bead end of the vinyl where it is glued together was not glued properly. It was on the leading end of the awning so it would take a beating while driving. I repaired it with super glue and hopefully it will hold properly. Those are my complaints and why I gave it only 3 stars. On the other hand, the instructions were thorough and easy to follow. The hardware installation was straight forward and was completed without issue. I have purchased from etrailer for years and have been very satisfied with the service and quality of their products. This one didn’t measure up due to the factors above.
What our customers are saying:
"You folks are fast. Thank you very much."