Most Popular Locks Not Included for 2012 Volkswagen Routan

It was obvious that we received a product that was returned by someone else when the box was overly taped shut, a support collar was broken, and most of the pieces were out of their ripped plastic bags. However, it was a great price to hold 5, 26" and/or 27" Trek bikes. I used a piece of the broken collar and went ahead and assembled the rack. Due to the weight of the 5 bikes it did not wobble that much when driving, as one of the bike tires was up against my car. I can only imagine that if we received an untampered product that this review would have been 5 stars. The picture is a little hard to see, but there are 5 Trek bikes on the rack on my 2020 Toyota Seinna.

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We received a damaged box, damaged items, no instructions, the nuts and bolts are completely stripped and not inside a bag. This was obviously used, returned, not checked for quality and sent out. We are extremely upset.

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Unit doesn't fit a Jeep Rubicon with a spare tire. I tried 4 times and contacted etrailer.com that the unit doesn't work as sold and they offered to sell me a 7 3/4 extension and reduce the load capacity 50%. The length of the 2" hitch needs to be 3" longer for a standard Rubicon to get past the spare. You not going to want to take your spare tire off for the hitch to work. It defeats the purpose. Customer service was excellent, however the product is a flawed design. Can't recommend this hitch. Its also heavy.

Solid rack for half the price of the name brands. Don’t waste your money! Thanks to the extensive reviews on etrailer and a free shipping promotion I took a chance and ordered this along with the three of their crossbars, anti rattle hitch pin and cable lock. All for well less than the name brand rack alone. Shipping was painful. Etrailer said it was in stock but then due to a delay with the manufacturer it took 35 days from order to arrival. I wasn’t in a hurry so I waited patiently, and etrailer reps emailed often to lmk they hadn’t forgotten. I thought some kind of reward for my extreme patience was in order- discount, gift card, free bag of chips- but they politely declined. Oh well. In the end it arrived when they (eventually) said it would, all in one box, in great shape. The rack was super easy to assemble. You’ll need a ratchet or two and you’ll need to crank those bolts to assemble- they don’t just “insert.” But otherwise it’s only a few steps; I had mine hanging on my truck in probably 15 minutes. Swings away and locks smoothly and requires no effort to do so. Everything feels quite sturdy and well made. No rattle on initial test drive either. This will be a once in a while rack at best for our family of four. We have two SUVs so I needed a rack that could get out of the way of the rear hatch WITH bikes on it. This will do that. And now I don’t need to stuff four dirty bikes into the back of my truck, getting them all tangled and scratched!

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While getting a bike rack for a sports car isn't ideal, I really wanted to transfer my bike with my own car instead of borrowing my friend's pickup truck. After hours of trying to find a bike rack that would be good for my 07 Mustang, I decided to give this one a try and I gotta say, it has been pretty good so far. It fits very well over the factory spoiler. One of my biggest concerns I was worried about when ordering a rack for my Mustang was ruining the paint, but the feet on the legs haven't left one scratch. I have used this to transfer my bike at freeway speeds (up to 80 mph) on car rides that typically last an hour and my bike was perfectly secure throughout each ride. For extra security, I wrapped both bike wheels with a ratchet strap so the wheels and pedals wouldn't shift in transit. So far, I am very pleased with this bike rack for the price and quality. I would highly recommend this if you want a rack that is affordable and durable.

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Seemingly well-constructed and supported bike rack. It fits my 2018 Toyota Camry SE just fine and I haven't had any issues with sway or even feeling my bike while driving. I've only carried one bike on it and have used it a limited number of times, so I cannot speak on durability and longevity. Although you shouldn't open your trunk while the rack is attached, I have been able to do so with no issue (without the bike attached).

So far so good. It is exactly what I thought it would be... So far no surprises. I received it and had it installed within 15 minutes. It's installed on the front of a Ford E350 van which is built out as a Coleman RV. I was worried about clearances but as the pictures show that is not a problem at all.

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First-time rack buyer / owner / installer. The rack arrived in a timely fashion, maybe a day or 2 ahead of schedule. It was well packaged. I’m LOVING this bike rack. It was easy to put together and to mount on my new Honda Passport. Thus far, no squeaks in my 2” receiver. Hardest part of initial set-up is figuring out the best way to position two bikes. Trial & error and some patience. The directions weren’t clear as to where the 2 left-over screws went. I found the answer in another review and have posted a pic in case others have the same problem (photo with pen pointing at screw). These screws go in the underneath side of both of the folding arms. They appear to keep the wheel wells from sliding off in case in you drive with an empty, un-folded rack, and forgot to tighten down the wheel wells. The folding arm push / pull pins can be difficult at times. I coated the tips with some lube. That and a little jiggling seems to solve that issue. I guess it’s better for the pins to be snug vs popping right out. I added a small Master lock to the hitch pin (in lieu of the provided cotter pin) as a theft deterrent. I read that a 3/16 shackle lock will fit into the bike clamp down arms to also act as a deterrent. I had an old 3/16 lock that did snugly fit and appeared to be locked. HOWEVER, I yanked on the lock and it came open as there isn’t quite enough clearance for the shackle to lock. I discovered that longer 3/16 shackle locks are hard to find. Have attached a photo of the lock that actually fits and works (Ace Hardware). One lock on the upper clamp down arm will secure both arms as the lower arm can’t be removed without removing the upper arm. The clamp down arms appear to be coated to prevent damage to your bike. I’ve tried a simple rag and ultimately settled on pool noodle pieces as a precautionary measure. I CAN NOT open my tailgate (regardless of whether or not the rack is fold up and in the bike carry position). If that’s a concern for you, then spring for the more costly titling version. My back-up camera still functions.

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Quick and reliable shipping and was able to take to my mechanic to get it installed and it works perfectly with my bike rack!

This is a very solid product! I have used it for over a year now and love it! I have had up to 3 bikes on this without a problem and have traveled over 8 hours in the car one way with absolutely no issues. Many other bike racks like this one that I see on other cars look unstable this is not unstable in anyway. I did have to file some of the paint off of the rack to get it to fit in my 1 and 1/4" hitch but once that was done it has been perfect. I also bought the locking hitch bolt which is awesome too.

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Fits perfectly on our Lexus CT200h. Only on the old LS400, the side straps have to be fastened to the wheel arch edge, since the upper trunklid gap is to narrow for inserting the strap hooks. Mounting of two bikes is (with some routine) quickly done, and they stay safe even for longer and faster routes. For transporting three (mountain) bikes, though, the design doesn't seem big and robust enough. Nevertheless, the price-benefit-fun ratios are way better than reasonable.

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The side / bottom straps are seriously lacking. It has those straps you would find on a backpack, making it difficult to securely tighten down because of the angle. I'd usually have to pre-tighten them to a certain length, then forcefully shove the whole rack until it clipped onto my car. They really just need to be ratchet straps. Even then, one of the side straps came off while driving after hitting a small pothole and the whole thing dangled to one side - Luckily I was in a parking lot. I've also never been able to fit 3 regular bikes, only 2. It's really only a capacity of 3 if you have 2-3 slim bikes. The rubber is so wide that it makes it nearly impossible to slide certain bikes on. If you have a step thru bike with one of those crossbar adapters, I wouldn't even bother with trying this. Unfortunately I don't use this anymore since I'd be constantly worrying the whole thing will come off whenever I drive.

Excellent and prompt customer service! When I first ordered my product it wasn’t in stock— staff were quick to let me know and offered me comparable products. I ended up waiting for my original order and shipping quick and they stayed in touch with ideas! Thule: The instructions could be a little more detailed. I ended up watching YouTube videos to help me instal. Overall it was easy, and this was the first rack I’ve ever installed and I did it by myself! I was surprised to learn the bike rack is in no way secured inside your vehicle, so.. I store it in my garage when it’s on.

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Ordered online, it shipped the same day. Received it 3 days later. There is a little assembly, but, pretty simple. It took me less than 15 minutes to install and no tools were needed. It is adjustable to be used on many different auto types, but, the instructions were very clear about how to adjust it to fit my 2011 Ford Edge. I have used it twice so far to transport my bike. There are a couple of items that are inherent in the design, not a flaw, but, you need to be aware of them. First, you can't use rear window wipers. Second, the back-up alarm goes nuts because it registers a bike less than 6 inches behind you (I tolerate it for the few seconds it takes to back out of my driveway or out of a parking lot). Third, there is a little flexibility, it is held on with straps and clamps, not bolts, so, it bounces a little when you go over bumps or make sharp turns, however, it holds the bike fast to the frame and stays on the car. I use mine to transport my bike on short trips around town to bike trails. On a long trip I would suggest checking that the straps remain tight from time to time during the drive.

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Goes together quickly, appears that it will fit my needs in terms of being cross-compatible on a variety of vehicles. Fit on a Subaru Outback factory crossbar and transported bike locally with no issues when I got it out to set up and test (not quite warm enough to ride much yet where I live). Instructions are not super, but the assembly is pretty straightforward so that is not a problem. At the price point, if this rack indeed holds up to swapping onto multiple vehicles and lasts me a few years, I'll be thrilled with the purchase.

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I like the fork-mount design in general for roof mounted bike carriers, and this product gets the job done. (We have 3 attached to the SportRack SR1002, and this seems to work well for us.) However, the assembly instructions were not well written or well illustrated. For example, there is a short carriage bolt that one basically has to guess about where to install, and also you may have to insert some of the bolts backwards from the instructions so that they don't interfere with quick release that clamps onto the fork.

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The good: I like the way the bikes are held in and the ability to add the upright adapters to the bike frame holders. The straps are quality too. For a jeep with a spare tire, this is the perfect length to clear it. This rack is 5 stars from the bike holders to the base of it. The bad: the 2"receiver adapter and bolt are insufficient. I wish they made this in a solid 2" hitch. The entire setup is held into the receiver by a very short bolt. It only goes about half way into the receiver tube. So your hitch is only "secured" on one side. A hitch pin or bolt should go through the receiver tube completely imo so it can be secured on the other end with a retaining clip or nut. Because this only goes in the one side, the entire weight of the rack plus bikes are held tight to one side of the receiver by the undersized bolt and washer. A few bumps down the road and that bolt loosens. Now instead of distibuting the weight of the rack and bikes on the receiver and post, it's completely up to the bolt to keep you from losing the rack. The bolt threads get damaged too. I took this down a dirt road and nearly lost everything. I had to buy my own bolt with hd fender washers and lock washers to correct this. Thule should've provided this from the start. The current short bolt design where only one side of the receiver secures the rack is unacceptable. This rack is 1 star at best for the connection to the receiver.

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I bought this bike rack back in April but wanted to make sure I used it to give the best review. First I want to say I did a lot of research on bike racks and found this one to be the best one to fit my needs. The best price I found was on etrailer.com, at the time it was When I called the customer service to place my order, I spoke to Dan. He was very pleasant on the phone and took the time and listened to what I needed and understood my concerns. I ordered the bike rack and also ordered the Thule Snug Tite Hitch Lock and Anti-Rattle Device and the Thule Cable Lock w/ One Key System Lock. Dan suggested I also get the Thule Bike Adapter Bar, which I never even thought of getting. Delivery was in about two business days, which was really fast and at the time of order they were running a special free delivery over $99. When I went to put it together I noticed I was missing the flat cap screw M6 x 16mm, part number #853-5787-02. I emailed Dan and within 24 hours received an email that the part was sent out and also in the email their was a link to track the order. After I received the part I did notice that the flat cap screw was actually in the 2 inch adaptor sleeve. The instructions were very easy to read, and it took me about 20 minutes to put together. I did have an issue when I positioned the stinger into the cradle, with the 8mm locking nut, it was not staying tight and when I took it off I noticed the threads inside were gone, so I ended up going out to Lowes and buying a new one and its holds perfectly fine. I also had a question about that part because it is not a locking part and was worried someone would try to steal the rack. I contacted etrailer.com to find if they make a locking device for this and they said no but I can contact Thule to double check, I'm still waiting for an answer back from Thule. The weather finally broke and we installed the rack onto my hitch, tightened it and it doesn't rattle. When I finally used the rack and put my bike on, it did sway a little but at 50 mph I was very happy with it. The trailer comes out just enough away from my car that I do not have to fold completely out and I can open my trunk with no issues. I am very happy with my purchase and had a great customer experience with Dan. Would highly recommend ordering from them to anyone.

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