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# 1
etrailer SD Non-Binding Tow Bar for Roadmaster Direct-Connect Base Plates - RV Mount - 6,000 lbs
This has been a really good purchase! I had everything professionally installed and from the easy hookup to the actual towing experience I have been completely satisfied. And I appreciate that the etrailer tow bar saved me a lot of money.
Ordered this tow bar for blue Ox Plates and it was missing the 1/2" attaching pins to connect to the toad. Called customer support and they insisted the pins should have been there, but finally, said they would send 2 replacements. Waited for 10 days and they sent the wrong item. I'll just have to get the pins myself as etrailer were not able to fix their issue and I really don't want to spend another hour on the phone trying to get them to understand such a simple thing.
# 2
etrailer SD Non-Binding Tow Bar for Blue Ox and Curt Base Plates - RV Mount - 2" Hitch - 6K lbs
Ordered this tow bar for blue Ox Plates and it was missing the 1/2" attaching pins to connect to the toad. Called customer support and they insisted the pins should have been there, but finally, said they would send 2 replacements. Waited for 10 days and they sent the wrong item. I'll just have to get the pins myself as etrailer were not able to fix their issue and I really don't want to spend another hour on the phone trying to get them to understand such a simple thing.
Upon close inspection, the tow bar appears to be extremely well made. The powder coating is evenly applied without any thick, thin, or bare spots and the baseplate adapter hardware seems to be of comparable high quality. As soon as I work out a couple of fascia clearance issues with my Blue Ox baseplate installation, I'm looking forward to trying it out.
# 3
etrailer XHD Non-Binding Tow Bar for Roadmaster Crossbar-Style Base Plates - RV Mount - 10,500 lbs
etrailer has been just what I need it as a first time tower of a Rv tow car there experience and courtesy of helping someone with no experience has been a huge relief with something so important there help was invaluable all the way through Thank you so much
Very easy to use and handled as well as I expected.
# 4
etrailer SD Non-Binding Tow Bar - RV Mount - 2" Hitch - 6,000 lbs
Ordered this tow bar for blue Ox Plates and it was missing the 1/2" attaching pins to connect to the toad. Called customer support and they insisted the pins should have been there, but finally, said they would send 2 replacements. Waited for 10 days and they sent the wrong item. I'll just have to get the pins myself as etrailer were not able to fix their issue and I really don't want to spend another hour on the phone trying to get them to understand such a simple thing.
Upon close inspection, the tow bar appears to be extremely well made. The powder coating is evenly applied without any thick, thin, or bare spots and the baseplate adapter hardware seems to be of comparable high quality. As soon as I work out a couple of fascia clearance issues with my Blue Ox baseplate installation, I'm looking forward to trying it out.
# 5
etrailer XHD Non-Binding Tow Bar for Roadmaster Direct-Connect Base Plate - RV Mount - 10,500 lbs
First, this bar is extremely heavy, which makes transporting and maneuvering cumbersome and difficult. Secondly, I had issues with this unit from the get-go. I did not receive the correct bolts to attach the Roadmaster clevis to the arm ends. The instructions clearly state that a clevis bolt was to be installed with the XHD unit, but it was not in the hardware bag. I had to call customer service (which was so/so, almost like the person didn't believe me) and had the bolts sent to me. I received the bolts but long story short, they were too short. They did not come out of the bottom of the locknut and any attempt to torque them to the point they did protrude, caused the forks of the clevis to bend, which is too much stress on such an important piece. I did not feel it was safe to either have the bolts not protrude, or force them to protrude. Then came the days-long process of trying to rectify the situation. I called customer service and attempted to explain the problem to the rep. She didn't really want to hear my problem and I was quickly rushed off the phone and directed to call Roadmaster for support, which I did. Roadmaster, of course, has nothing to do with this bar, or problem (pictures were sent to RM) and I was directed to call eTrailer back. I spoke to another person and she was a little more helpful. However, during our "conversation," I could hardly get a word in (I was spoken over and interrupted constantly.) I was told that #1.) the first person I talked to had no idea what she was talking about #2.) Demco manufactures these parts, not Roadmaster, #3.) Essentially the correct length bolts don't exist in the parts catalog. At this point I am starting to get upset with my experience and just wanted a tow bar that worked. I was convinced to but a Roadmaster branded tow bar to avoid any more issues (Blackhawk All Terrain) which I found to be strange, I figured the margin on the eTrailer branded products would be higher, but I digress. Since there is no exchange program with eTrailer, I had to purchase the Blackhawk outright. I was given a UPS label to send the XHD back, but I had to wait to receive the Blackhawk to reuse the box, which is not a huge deal, a minor inconvenience at this point. As of today (4/26/24) I am still waiting for a refund on this unit which I was assured it would be on it's way once the tracking number showed that it was picked up by UPS, but this is not the case. In conclusion, the XHD seemed like it would be a decent product if they can get the hardware right (at least for the Roadmaster system) it's just heavier than most tow bars I have had experience with. eTrailer.com customer service can also use some work, I was not happy with the service after the sale I received. Oh, and the final kick in the tail, the Blackhawk does not come with safety cables. If this were my company, I would have thrown those in for the inconvenience, but I was offered nothing for the trouble this has caused, no discount on the Blackhawk, cables or anything. I will do all I can to avoid buying from etrailer again and will direct others to the same.
etrailer has Excellent customer service !!! Bailey went above and beyond to make sure that my order was received when needed.
# 6
etrailer SD Non-Binding Tow Bar for Roadmaster Crossbar-Style Base Plates - RV Mount - 6,000 lbs
Ordered this tow bar for blue Ox Plates and it was missing the 1/2" attaching pins to connect to the toad. Called customer support and they insisted the pins should have been there, but finally, said they would send 2 replacements. Waited for 10 days and they sent the wrong item. I'll just have to get the pins myself as etrailer were not able to fix their issue and I really don't want to spend another hour on the phone trying to get them to understand such a simple thing.
Upon close inspection, the tow bar appears to be extremely well made. The powder coating is evenly applied without any thick, thin, or bare spots and the baseplate adapter hardware seems to be of comparable high quality. As soon as I work out a couple of fascia clearance issues with my Blue Ox baseplate installation, I'm looking forward to trying it out.
# 7
etrailer XHD Non-Binding Tow Bar for Blue Ox and Curt Base Plates - RV Mount - 2" Hitch - 10.5K
1st tow bar I had to send back, due to chip powder coating. 2nd two bar came a week later Great job etrailer. It was easy to do a return and get a replacement. etrailers whole team was great getting me what I wanted. I replaced a 10-year-old tow bar and wanted to replace it with their new XHD you can tell its LBS is higher than my old tow bar.
The tow package has been working very well and makes hauling my F150 a breeze.
What our customers are saying:
"In these days of customer "no service" I am usually disapointed when doing business with people I don't know. It was refreshing doing business with you. I'm impressed!"