Hey John, good question. The app must be running in order for the separate manual override button part #C83HR to work. If your phone is not connected to the controller with the app running, the button will not do anything. I know the connectivity…
I would start by inspecting the connector on your trailer and the vehicle to make sure there is not corrosion in the connector which could be causing a bad or weak connection. If there is corrosion in the trailer side connector, you would need to…
When replacing the Replacement Hold Fast Cradle for Thule Archway and Apex Bike Racks #7521513002, the previous cradles may have screws in which case you can just reuse them and be done with it. If it happens to have rivets, which you can look on…
The best option we offer for what you're wanting to do would be to use he Timbren axle-less suspension, part #A12RS440 which also provides hubs with a 4 on 4 bolt pattern. There might be other ways of doing what you're wanting to accomplish,…
The Equil-i-zer Weight Distribution with 4-Point Sway Control, like #EQ37041ET, differs from the Fastway e2 Weight Distribution with 2-Point Sway Control #FA92-00-0450, because it does utilize 2 more points of steel-on-steel friction at the head of…
That's a good question, but coil springs like the Firestone Coil-Rite Air Helper Springs #F4175 do not have to fill up the entire vertical space of the spring during installation. What you are seeing in regards to photos is likely the spring…
Exhaust melting cargo on a cargo carrier isn't a super common problem, but we are aware that it does happen on occasion. Especially if the cargo carrier is at the same height as the exhaust, relatively close to it, and/or the material in the…
The cargo bag I highly recommend for your Pro Series Cargo Carrier #63153 is the etrailer Cargo Bag #988501. It has 20 cubic feet of storage, is waterproof with PVC coated nylon, and has six tie-down straps that will secure it to your Pro Series…
Trailer wheel bearings are specific to the spindle that is installed on the axle that is on your trailer. You will need to safely support the trailer, remove the wheel and tire, remove the grease cap, remove the cotter pin and washer that secures the…
Thanks for the picture! It looks like your 2018 VW Atlas has been wired for a 7-way and has everything but the actual 7-way connector. To use the Hopkins Endurance Multi-Tow Trailer Connector Adapter - 7-Way to 6-Way, 5-Way or 4-Way item #HM47570 you…
The difference between the Class II and Class III hitches has to do with their Gross Trailer Weight (GTW), their Tongue Weight (TW), and their Hitch Receiver Size. Class II trailer hitch receivers have a 1-1/4 inch receiver and can be rated up to…
Based on what you described wanting the best hitch solution we have for your 2019 Volkswagen Atlas is the EcoHitch part #306-X7362 as it is the least visible option and offers best ground clearance. Instead of having the hitch tube under the rear…
