What To Do if an RV Dealership Installs a Brake Controller Incorrectly and Damages Cruise Control
Updated 01/09/2020 | Published 04/21/2014
Question:
I had the Tekonsha Voyager Brake Controller installed by a competent tech at the local RV dealership. He tapped into wire coming from brake switch to install. Immediately, I have no cruise control. After driving the camper home and then driving the truck around a bit, I find the Service Engine Soon light on. Light reads as P0719: “Brake Switch B Circuit Low Input”. I take the truck back to the RV dealership for testing and confirmation of the correct install of the brake controller. Everything is confirmed. Technician said there are normally two lines coming off the brake switch, and he jumpered off one showing voltage this was probably the Cruise Control circuit. In attempt to rule out the brake controller as the problem, he wired a quick-disconnect in-line to disconnect the unit. Even with this disconnected, cruise control never returned to functionality, even after the code was cleared. The light re-appeared after less than a day of highway driving. Ive not reconnected the controller yet. My brake lights do not stay on constantly, and they all work properly upon pressing the brake pedal. Ive got an appointment scheduled at my auto mechanics shop in case this is just a weird coincidence of the brake switch going bad, but Im still thinking its all in the wiring. ANY thoughts you may have on this would be GREATLY appreciated. Ive got a trip coming Friday and I would like to have this sorted out by then. Thanks!
asked by: Grayson
Expert Reply:
It sounds like the RV dealership that installed your Tekonsha Voyager Brake Controller part # 39510 did not install the controller correctly initially, and even though he attempted to rewire the controller the damage was done to your vehicle and now you have lost cruise control.
I would recommend having the mechanic look at the circuits like you are doing, and then once they confirm that the initial install of the controller screwed up your cruise control circuit I would go back to the RV dealership and have them cover the cost of fixing everything.
Nick H.
1/9/2020
That is a tough spot. It sounds like this could turn into a case of she/he said versus they said
Mike J.
1/9/2020
Do you think its the type of brake controller he chose that caused the issue?
Continue Researching
- Q&A: Parts Needed To Add Electric Drum Brakes To A Trailer
- Q&A: Can Electric Over Hydraulic Brake Actuator Be Fully Submerged
- Q&A: Replacing 6-Way on Trailer With 7-Way Connector
- Q&A: Adding Electric Over Hydraulic Disc Brakes to Boat Trailer
- Q&A: Parts Needed To Replace Surge Coupler For Disc Brakes With Electric Over Hydraulic
- Q&A: Converting Surge Brakes to Electric Over Hydraulic on a Tandem Axle Boat Trailer
- Q&A: Differences Between Marine and Standard Hydrastar Actuators
Grayson
4/22/2014
The RV tech told me that my truck was not Plug-N-Play, rather it was long-wired, or perhaps it was short-wired. Do you have wiring diagrams that show exactly how the Tekonsha Voyager should be installed on a 97 Silverado 1500?Thanks again!