As described, quick delivery 3589094

The key I sought was for a Sears car top carrier from 2001. There is no marking or model number on the carrier, but the lock does have the key code stamped on it. Sears had no replacement key. Sears sent me to etrailer.

As I stepped through the process to get a key I discovered that the key code number I entered (900) would default to 090 on the etrailer web page. The web site didn’t give me any error message and the key looked very similar to the one I lost - so I ordered two.

When they arrived, I discovered that they fit perfectly into to the lock’s key slot, but alas the key pattern was incorrect.

I called etrailer for help. The rep I spoke to was very helpful. He went through my exact process and ended up with key 090, just as I had done! He told me that Thule made those car top carriers for Sears, so that explains why the key would fit well into the lock’s slot. Right kind of key, wrong code. No way to get the right code.

So money wasted, but that was my risk. I knew that 900 was not 090 but that was the only option and the web site didn’t warn me. Returning the keys would be more trouble than the keys cost.
I think if I had known the model of my carrier or had a key code that the web site recognized, the whole process would have worked fine.

Just be aware...there doesn’t seem to be any logic in the key code search logic to prevent you from entering a key code that doesn’t exist. In my case it defaulted to a number that looked close and it showed me a picture of a VERY similar key. But it was wrong.

The rest of the story: I took the car top carrier to a locksmith. Within two hours (and $40 later) he had it open and had made four keys for me. Those keys all work so I now know what key code 900 for an unknown model Thule car top carrier looks like - if anyone needs that useless bit of info. ?? 705911

etrailer is very user-friendly. I found the product I needed, a key for a Thule ski rack, placed the order easily and received the key very quickly. Highly recommend your business! 368097

The key works perfect. etrailer was able to identify the key I needed and get it shipped very quickly! super impressed! thank-you! 350792

The key works as intended and shipping was quick. Always appreciate the company reaching out afterward to make sure their service met our expectations, and it did! 672864

Excellent service as always. Only problem was that I was sent the wrong key with the initial shipment. But I still like dealing with you folks ! 453411

Keys arrive quickly as advertised. Work great. 342142

The key works great and it was the right one. 181658

Great transaction and prompt delivery. 416872

1261192

1170608

Excellent service! We misplaced our cartop carrier keys and ordered a new one from etrailer using the code on the lock. It arrived promptly and works like it should. Thank you! 3602911

It works as it’s intended.its good that you still carry this product or key. It save me time and money instead modifying my roof top cargo container. Thank you 3550301

Dealership had this on back order, etrailer had this to me lickity-split! Just what the doctor ordered. Thanks etrailer!! 3537741

The key works perfectly. I had a car topper that had been sitting in my yard for several years that I wanted to use. I tried every key I could find but could not open the topper. Once I figured out the number key I needed, I ordered a new key from etrailer. The company had great communication letting me know when they received my order, when they shipped it and when I received it. I would highly recommend etrailer for replacement keys. 3648510

Replacement key fit perfectly and after shipping issues from the carrier (outside etrailer control). Staff stayed attentive to the order, noticed the shipment was stuck in a loop with usps and repackaged a new shipment to make sure I received the product. Highly recommend!! Service is outstanding!!! 3626561

Thank you for the constant communication and prompt service and quick shipping to canada. The key fits like a glove. 3186030

I had ordered a replacement key for my cargo carrier from another company that said it would work but was only terribly disappointed when I received it and it did not. So, I found your company and ordered another key and was so happy when I was finally able to unlock the carrier and get out my gear. Thank you so much! It was perfect! 3630016

The keys were perfect, I could open the top parts of the rack but it seems that the bottom parts that sit on the roof are different cause I can open the end parts on them and there is no number on them or indication to match to a key number, beside that I,m very satisfied thank you 3305383

Amazing service! Leaving for vacation and two days prior couldn't find lock key for my Thule cargo carrier. Found one on etrailer and next day had it. Paid premium for over night but gotta do what you gotta do. 3597510

The key worked perfect. Fast shipping. Ordered another key for my other rooftop cargo box 3597963

Was hoping key would fit my vw locking roof bars and was so happy to find the key I ordered would fit. It was my understanding that vw roof bars are made by Thule. It seems to be the case so I'm very happy. 3567802

Fits and works great. Processing and shipping was very fast. The day I placed the order it was processed that day and shipped out the next day 3611441

Bought a sears cargo carrier at a yard sale with no keys etrailer hooked me up just in time for vacation 3579436

Once again I misplaced my roof rack key after a move and etrailer sent replacements promptly. Their customer service and do follow up is always unmatched. 3565826