Most Popular Etrailer for 2014 Kia Soul

Quality, well designed and manufactured product

It didn't work with the off-road bumper setup that I was sold

Quality, well designed and manufactured product

Good design but poorly manufactured. Used on a single, multi-week trip: Bar stayed on the RV. Removed when we got home and the powder-coating has cracked and bar is showing rust inside and out. Chrome on extending arms is pitted and beginning to rust. Emailed etrailer but Cody informed me that I would have to ship it back at my expense without any commitment to replace! Disappointed with etrailer after years of previous purchases

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Quality, well designed and manufactured product

Outstanding product and even better customer service! Two backyard mechanics installed baseplate and braking system with just one call to confirm proper wire connection. Total package works great.

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I'm not sure there could be anything better for the tow bar to do. I love the ease of hooking and unhooking in less then 2 min. and the cable holder for the light hookup cable and air hookup so they can't drag on the ground. The release levers work great for taking the tension off the bars to unhook and the storage of the tow bar on the back of the RV works great. All and All I could be happier

1st tow bar I had to send back, due to chip powder coating. 2nd two bar came a week later Great job etrailer. It was easy to do a return and get a replacement. etrailers whole team was great getting me what I wanted. I replaced a 10-year-old tow bar and wanted to replace it with their new XHD you can tell its LBS is higher than my old tow bar.

First, this bar is extremely heavy, which makes transporting and maneuvering cumbersome and difficult. Secondly, I had issues with this unit from the get-go. I did not receive the correct bolts to attach the Roadmaster clevis to the arm ends. The instructions clearly state that a clevis bolt was to be installed with the XHD unit, but it was not in the hardware bag. I had to call customer service (which was so/so, almost like the person didn't believe me) and had the bolts sent to me. I received the bolts but long story short, they were too short. They did not come out of the bottom of the locknut and any attempt to torque them to the point they did protrude, caused the forks of the clevis to bend, which is too much stress on such an important piece. I did not feel it was safe to either have the bolts not protrude, or force them to protrude. Then came the days-long process of trying to rectify the situation. I called customer service and attempted to explain the problem to the rep. She didn't really want to hear my problem and I was quickly rushed off the phone and directed to call Roadmaster for support, which I did. Roadmaster, of course, has nothing to do with this bar, or problem (pictures were sent to RM) and I was directed to call eTrailer back. I spoke to another person and she was a little more helpful. However, during our "conversation," I could hardly get a word in (I was spoken over and interrupted constantly.) I was told that #1.) the first person I talked to had no idea what she was talking about #2.) Demco manufactures these parts, not Roadmaster, #3.) Essentially the correct length bolts don't exist in the parts catalog. At this point I am starting to get upset with my experience and just wanted a tow bar that worked. I was convinced to but a Roadmaster branded tow bar to avoid any more issues (Blackhawk All Terrain) which I found to be strange, I figured the margin on the eTrailer branded products would be higher, but I digress. Since there is no exchange program with eTrailer, I had to purchase the Blackhawk outright. I was given a UPS label to send the XHD back, but I had to wait to receive the Blackhawk to reuse the box, which is not a huge deal, a minor inconvenience at this point. As of today (4/26/24) I am still waiting for a refund on this unit which I was assured it would be on it's way once the tracking number showed that it was picked up by UPS, but this is not the case. In conclusion, the XHD seemed like it would be a decent product if they can get the hardware right (at least for the Roadmaster system) it's just heavier than most tow bars I have had experience with. eTrailer.com customer service can also use some work, I was not happy with the service after the sale I received. Oh, and the final kick in the tail, the Blackhawk does not come with safety cables. If this were my company, I would have thrown those in for the inconvenience, but I was offered nothing for the trouble this has caused, no discount on the Blackhawk, cables or anything. I will do all I can to avoid buying from etrailer again and will direct others to the same.

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