# 1
Thule Passage Trunk Bike Rack for 2 Bikes - Hanging Style
Excellent and prompt customer service! When I first ordered my product it wasn’t in stock— staff were quick to let me know and offered me comparable products. I ended up waiting for my original order and shipping quick and they stayed in touch with ideas! Thule: The instructions could be a little more detailed. I ended up watching YouTube videos to help me instal. Overall it was easy, and this was the first rack I’ve ever installed and I did it by myself! I was surprised to learn the bike rack is in no way secured inside your vehicle, so.. I store it in my garage when it’s on.
Positive: The product is well thought out and works for a wide range of automotive vehicles. It comes with interesting dampers that i think work. Instructions seem to be translated from another language, but are quite good, accompanying pictures make installation straightforward. A test drive over speed bumps shows that the rack will support the bike for all travel needs. It can be disassembled , collapsed and stored in the trunk. Downside: The rack is made for the classic triangular shaped frame: horizontal cross bar, "male" bike. For bikes without the horizontal bar, mounting is a little less satisfactory. Such a bike can only be mounted on the outside mounts. Cannot use the damper on one side. Picture shows the mounting. as to a design solution, maybe brackets could be replaced with smaller profile, some adjustability? however, as it is, vibration control is good and adjustability with smaller profile would have vibration concerns.
# 2
Malone Hanger Trunk Bike Rack for 3 Bikes - Adjustable Arms
The Malone rack adjusts to fit my 2017 Trax really snugly and securely. Once we learned how to configure the bikes for best fit, everything traveled without movement. The only downside is that this system seems designed for narrow road bikes rather than the mountain and hybrid bikes we own. Although the anti-sway cradles are sufficiently wide for mountain tires, the close proximity of the individual bike setups sometimes cause a strap to pull loose during travel, so we keep the bikes cabled to the rack frame. We are able to make it work. For narrower bikes, I would recommend this rack without reservation.
Works great! We keep it set up to one position because it's used on my car only. I'm glad we bought the lock feature because we can just leave the rack on at the trail site. This was a great purchase. I'm impressed that you follow up on your product. I recall your staff was quite helpful in making sure I purchased the correct item for my car and set it up correctly. No recent pictures of the carrier but I do have one of myself as "happy camper" on the Fox River Trail which was doable because of the carrier purchase!!
What our customers are saying:
"Everyone that bought before me was right! I got my rack in time for my next days off and putting it together was fast too. And I'm a grandma!! Thank you for being fast and honest! You beat anyone in my town hands down!"