Most Popular Swagman for 2011 Ford Edge

We bought the Swagman Doubletrack hitch bike rack a year ago to use with our 2013 Ford Edge. Etrailer shipped it out right away and the assembly was very straight forward. The actual use of the bike rack is very easy with 2 clamps that slide down to lock the bikes in position and 4 bungees which lock the wheels in. The rack keeps the bikes secure (even on bumpy roads) and the upright bar swings down and out of the way so we have access to the back of the Edge without removing the rack from the hitch. Just a very good solid design.

Good: the product assembly was fairly easy, and the instructions were good. I found the rack easy to insert and remove from the hitch. I use a wrench to ensure it is tightened, and just keep that wrench in the car at all times. Poor: I found it somewhat cumbersome to organize two bikes on the rack. You need to adjust the tire platforms just so, depending on the bikes. But also, the height matters too, and getting them on there so that the handlebars and pedals don't clash. That can be a small issue with hanging racks too. If you always have the same 1 or 2 bikes, then you figure out a routine and just stick with it. But, that said, I didn't think the inverted hooks securely held the bikes. I never feel as if I can get them snug, and I end up using a couple of bungees just for insurance. Plus, I'm not comfortable with the tires sticking out beyond the sides of the car, even though they probably don't stick out much further than the outside edge of the sideview mirror. My final assessment: I went back to the roof rack I had been using, for convenience and easy of use. I tried the hitch rack because I didn't want to risk marring the roof of my new Prius with the load-bearing bars and then the bike rack-tracks on top of that. But, with a second person, I was able to get the bars and rack positioned with no problems, and decided to just leave it on for the season. It takes me only about 4 minutes to get two bikes on top without any assistance. And I have access to the trunk (which I definitely don't have with the hitch rack).

etrailer is one of the best online retailers. George J. Was in constant contact with us through the email on our order. etrailer sent emails when the product shipped and even alerted us when it would be delivered. George also emailed us as far as when we received our product that if we had any questions he was there ready to answer any and all questions. Their customer service is second to none. If I have any future purchases it will be through etrailer. Thank you George and etrailer.

Your service was great and the Swagman S63360 is exactly what I needed to carry our two bikes on our Ford Edge.