# 1
etrailer Ball Mount Kit for 2" Hitches - 7,500 lbs
I'll start off with the great customer service, called a rep for assistance and did a great job. He walked me through everything for about 5 minutes. Then I proceeded to order parts at a very reasonable price. Shipping was right on time and tracking was top notch. Now for the parts I received. Trailer hitch receiver was built like a tank, and very easy to install. I didn't even have to take off the whole bumper which I see on your website. There is only one problem with this hitch receiver. Zip ties to hold the facia bracket? It's like putting a $10 paint job on a Rolls Royce. I'm sure you have a good R&D department, but this is unacceptable. I could tell you how to make this better but I'm not part of your team. Could be solved by putting a ___ on the ______. R&D should be smart enough and paid well to figure this out. No offense but they can do better. ??ZIP TIES?? Also, it is pitched with a cap but did not receive that. I also purchased A brake controller P3 and a ball hitch. The ball hitch is pictured wrong on your website. It's pictured with an adjustable ball hitch. This is what really wanted but got something entirely different. If it works, I'll be fine with it. I should have caught that, but my eyes adjusted on the adjustable ball hitch. P3 brake controller was very easy to install, about 5 minutes. On a closing note, I will order from etrailer again. Thanks for your business. Just please listen to your customers and fix these problems. Everything and everybody are not perfect. Thanks again.
The hitch assembly included everything needed for quick and complete installation. Perfect fit for my 2023 Honda Passport. Have been using etrailer for some years now and have never had a bad experience. The self-help videos are a plus for customer service. Good work guys!
# 2
etrailer Ball Mount Kit for 2" Hitches - 3/4" Rise or 2" Drop - 7,500 lbs
Thank you etrailer for the quality products I received early last year. We needed a trailer hitch to install on our Subaru Forester for our move from Gig Harbor, WA to Spokane. We received the hitch hardware including the tow bar and electrical harness. The entire process took 4 hours. The installation process went off without a hitch (bun intended) using detailed videos I found online. Thank you etrailer.
I must say I like having my etrailer equipment installation was easy. But I really wish I had installed the factory hitch. Only because the provisions for mounting the wire harness is much much better. etrailer IS GREAT WITH ALL THAT THEY DO
What our customers are saying:
"Very helpful/friendly Customer Service. Competitive Pricing. Shipping was Fast."