Most Popular Inno for 2015 Volkswagen Golf SportWagen

So close! This rack is great, with a few caveats... First, it's almost too small for an XL (21" frame, 29" tires) mountain bike. I had to completely remove the adjustable wheel holder thingy on the rear arm (brace? lever? support?) to be able to properly fit my bike. Not a deal breaker, but not really working as intended, I think. Second, the front mounting bracket is... middling. It doesn't have a lever like the rear, and so tightness is purely dependent on how hard you can twist the little knob. Also, there's only one in the front, unlike the double setup in the rear. The brackets, themselves, aren't designed particularly well. I'm not sure what crossbars they were using as a baseline, but the angles just don't make sense. (at least to me...what do I know) What I do know, is that they don't grip the factory Outback crossbars very well, and I found myself constantly adjusting and tightening them to where I wouldn't get any sliding left to right on the crossbar. (I did finally get it to where I was satisfied, but it took some doing, and I imagine it would be like that every time if you wanted to take the rack off occasionally.) TL,DR: Does the rack do what I need it to do? Yes. Is the fitment a bit frustrating? Kinda. Are there other similar options out there? Not many, and none that I could find at this price point. Would I recommend, or buy again? Yes and Yes.

Click to Enlarge

The bike rack worked well until the ratcheting teeth on the track became worn. Now I can't tighten the tire hold levers. I contacted customer service in March, and they said they would contact me when the replacement part came in. It's now November, and I'm still without a working bike rack. Definitely inhibited my mountain biking this summer, which was a huge bummer.

The NA391 roof bike rack is sleek and stylish looking. It's light and seems to be pretty aerodynamic. At the same time, it appears to be pretty sturdy. Once clamped to my INNO roof rack system, I can grab the track of the roof bike rack and pull back and forth enough to rock the whole car without it moving on the roof rack system. I would give it 5 stars but for what I believe is a design flaw that INNO seems to have overlooked. Due to the curvature of the roof on the Tucson that the Inno rack system is mounted on, the front clamp of the bike rack does not sit flat on the INNO crossbars. The bike rack comes with a spacer to use under the rear clamp to level the rack. But the bolts on the clamp knobs are too short to use the spacer. I don't understand how INNO could miss this design flaw in their own product. Even with just the thin strips of rubber spacers on the bottom of the rack on top of the rear crossbar is almost too much for the bolts on the knobs. INNO needs to look into this flaw and correct it.

Click to Enlarge

Click to Enlarge

I like the bike racks…I ordered two for my INNO roof rack load bars…good quality and reasonably easy to install. I did not realize etrailer also carried the same type of bike carrier that will slide directly into the T-Slot track, otherwise I would’ve gotten those instead…Oh well, that’s the way it goes sometimes.

Click to Enlarge