# 1
Thule Hitching Post Pro Bike Rack for 4 Bikes - 1-1/4" and 2" Hitches
Customer service was great in helping me out with picking the right bike rack for my car. Thanks Josh for your help. So far the bike rack is doing well. Installation was easy. Will see how it goes in the next couple of months and write another review.
I had a damaged part on my bike rack. I was able to talk to a customer service rep by phone. They requested a photo of the damaged part and a replacement was sent very quickly. To my surprise, it was not just the damaged part but an entire rack replacement. I've purchased from etrailer before and they will definitely be my first go-to for vehicle accessories. Great customer service and quick shipping!
# 2
Thule Passage Trunk Bike Rack for 2 Bikes - Hanging Style
Package arrived in poor condition; not sure i've ever seen a package so mangled with so much packing tape having been applied to keep it together. Worse, one of the wing adjustment knobs was missing, so i had to call Thule to get another one. Delayed gratification - can't try it on my or my wife's cars until the knob arrives in a couple of days. The instructions look straightforward and i should have no problem in using it.
Excellent and prompt customer service! When I first ordered my product it wasn’t in stock— staff were quick to let me know and offered me comparable products. I ended up waiting for my original order and shipping quick and they stayed in touch with ideas! Thule: The instructions could be a little more detailed. I ended up watching YouTube videos to help me instal. Overall it was easy, and this was the first rack I’ve ever installed and I did it by myself! I was surprised to learn the bike rack is in no way secured inside your vehicle, so.. I store it in my garage when it’s on.
What our customers are saying:
"Loved the hitch 5-bike bike rack. Came quickly and is as advertised."