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# 1
Thule Passage 3 Bike Carrier - Trunk Mount
My order arrived today and I have not yet had an opportunity to install it on my 2009 Town and Country tailgate. I have no doubt it will work as advertised, the instructions are very precise and easy to follow. I would like to commend the personnel who assisted me online, everyone who was involved in the order followed up with an email informing me exactly what stage my order was in. Item arrived when promised and with no damage,,,kudos to you!
Like many others, impressed by the information on the site and the speed in processing / shipping my order. Loved seeing the video demo of how to install on our Town and Country. After I received it, I was initially frustrated as even with the Bike Adapter Bar (TH982XT) I couldn't seem to get both bikes on the rack and have decent clearance from the ground -- my test was to drive out of our drive way and if a bike wheel hit the pavement when dropping off the curve they weren't high enough. I was also initially frustrated with the spacing between the bikes. I was contemplating whether to return or not, and after I realized you could adjust the spacing between the bike straps on the arms. This allowed me to make the adjustment necessary in bike spacing to have them both fit fairly easily. I did have to adjust seat height on both bikes to get the fit right...looking forward to actual test in a couple weeks when we take the bikes camping.
# 2
Thule Passage Trunk Bike Rack for 2 Bikes - Hanging Style
Like many others, impressed by the information on the site and the speed in processing / shipping my order. Loved seeing the video demo of how to install on our Town and Country. After I received it, I was initially frustrated as even with the Bike Adapter Bar (TH982XT) I couldn't seem to get both bikes on the rack and have decent clearance from the ground -- my test was to drive out of our drive way and if a bike wheel hit the pavement when dropping off the curve they weren't high enough. I was also initially frustrated with the spacing between the bikes. I was contemplating whether to return or not, and after I realized you could adjust the spacing between the bike straps on the arms. This allowed me to make the adjustment necessary in bike spacing to have them both fit fairly easily. I did have to adjust seat height on both bikes to get the fit right...looking forward to actual test in a couple weeks when we take the bikes camping.
Great customer service. Was delivered to my door in two days from the day I ordered. Always kept me informed as their website showed my item order info from the time I ordered to the person who picked my order to the location and time it made it to UPS for delivery. Well constructed and instruction booklet was very detailed.
# 3
Thule Hitching Post Pro Bike Rack for 4 Bikes - 1-1/4" and 2" Hitches
The good: I like the way the bikes are held in and the ability to add the upright adapters to the bike frame holders. The straps are quality too. For a jeep with a spare tire, this is the perfect length to clear it. This rack is 5 stars from the bike holders to the base of it. The bad: the 2"receiver adapter and bolt are insufficient. I wish they made this in a solid 2" hitch. The entire setup is held into the receiver by a very short bolt. It only goes about half way into the receiver tube. So your hitch is only "secured" on one side. A hitch pin or bolt should go through the receiver tube completely imo so it can be secured on the other end with a retaining clip or nut. Because this only goes in the one side, the entire weight of the rack plus bikes are held tight to one side of the receiver by the undersized bolt and washer. A few bumps down the road and that bolt loosens. Now instead of distibuting the weight of the rack and bikes on the receiver and post, it's completely up to the bolt to keep you from losing the rack. The bolt threads get damaged too. I took this down a dirt road and nearly lost everything. I had to buy my own bolt with hd fender washers and lock washers to correct this. Thule should've provided this from the start. The current short bolt design where only one side of the receiver secures the rack is unacceptable. This rack is 1 star at best for the connection to the receiver.
I bought this bike rack back in April but wanted to make sure I used it to give the best review. First I want to say I did a lot of research on bike racks and found this one to be the best one to fit my needs. The best price I found was on etrailer.com, at the time it was When I called the customer service to place my order, I spoke to Dan. He was very pleasant on the phone and took the time and listened to what I needed and understood my concerns. I ordered the bike rack and also ordered the Thule Snug Tite Hitch Lock and Anti-Rattle Device and the Thule Cable Lock w/ One Key System Lock. Dan suggested I also get the Thule Bike Adapter Bar, which I never even thought of getting. Delivery was in about two business days, which was really fast and at the time of order they were running a special free delivery over $99. When I went to put it together I noticed I was missing the flat cap screw M6 x 16mm, part number #853-5787-02. I emailed Dan and within 24 hours received an email that the part was sent out and also in the email their was a link to track the order. After I received the part I did notice that the flat cap screw was actually in the 2 inch adaptor sleeve. The instructions were very easy to read, and it took me about 20 minutes to put together. I did have an issue when I positioned the stinger into the cradle, with the 8mm locking nut, it was not staying tight and when I took it off I noticed the threads inside were gone, so I ended up going out to Lowes and buying a new one and its holds perfectly fine. I also had a question about that part because it is not a locking part and was worried someone would try to steal the rack. I contacted etrailer.com to find if they make a locking device for this and they said no but I can contact Thule to double check, I'm still waiting for an answer back from Thule. The weather finally broke and we installed the rack onto my hitch, tightened it and it doesn't rattle. When I finally used the rack and put my bike on, it did sway a little but at 50 mph I was very happy with it. The trailer comes out just enough away from my car that I do not have to fold completely out and I can open my trunk with no issues. I am very happy with my purchase and had a great customer experience with Dan. Would highly recommend ordering from them to anyone.
What our customers are saying:
"Sent out an e-mail to you earlier this week asking which hitch woudld be the best choice for installing on a 2000 Venture van for hauling a bike rack with two bikes. You suggested the one that would be easiest to install..received in a matter of days..installation went great ..very well thought out instructions. Everything went smooothly and the hitch is up nice and snug..doesn't stick out..looks great."