Most Popular Bike and Hitch Lock for 2018 Hyundai Santa Fe

The products ordered through Etrailer were of good quality. The company was prompt with their sending procedures. Also, if I had questions they answered them immediately. In addition, I had an out of stock order that was sent to me as soon as their stock was re-supplied. The customer service people were great. I would deal with this company anytime with faith that they have reliable products and good service.

Works well for transporting two 29" wheeled mountain bikes. However, after one year it's starting to rust in several areas (see attached photos), and the front wheel arms are becoming increasingly difficult to raise and lower. Finally the locking cable is extremely rusty as you can see in the attached photo. I'm not sure how durable this rack will be long term.

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So far I’ve just assembled it and took a quick test drive around the block. My initial thought is this thing is perfect. It’s super sturdy and easy to use. My only gripe and it’s not fault of the rack, but it’s heavy…

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If you've done any research or read any of the other comments on either this rack, or this seller...rest assured they really are as good as everyone says! I ordered my rack on around 4pm est on a Friday afternoon and within an hour I received an email that said they have shipped my product AND upgraded to priority shipping. Can't say enough positive things about the customer service! When the rack arrived, it took me a little over half an hour to get it set up. Probably would e been faster if I were even slightly mechanically inclined (or if didn't I didn't have to borrow a socket wrench from my neighbor). We finally had an opportunity to load up the bikes and head out for a ride today. As others have said, the first time you load up your bikes, it's kind of like a puzzle to get them situated. Took about 15 minutes. This rack is awesome! Very sturdy and the bikes were very secure. Only racks I have had in the past were rooftop fork mount racks. This is so much easier! On e we got to the trail (over an hour drive) getting the bikes off was a piece of cake. Afterwards, it was time to load them back up and it was less than 5 minutes to get them all on and ready to hit the road. There were other 4-bike racks on the website, but this one had enough great reviews that I felt comfortable making the purchase. After the fact, I'm very glad I did! I can't imagine the $800 rack can be that much better than this, and I highly recommend this for anyone looking for a 4-bike platform rack. I will definitely recommend this rack and etrailer.com to everyone I know.

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