# 1
Thule Passage Trunk Bike Rack for 2 Bikes - Hanging Style
Package arrived in poor condition; not sure i've ever seen a package so mangled with so much packing tape having been applied to keep it together. Worse, one of the wing adjustment knobs was missing, so i had to call Thule to get another one. Delayed gratification - can't try it on my or my wife's cars until the knob arrives in a couple of days. The instructions look straightforward and i should have no problem in using it.
Excellent and prompt customer service! When I first ordered my product it wasn’t in stock— staff were quick to let me know and offered me comparable products. I ended up waiting for my original order and shipping quick and they stayed in touch with ideas! Thule: The instructions could be a little more detailed. I ended up watching YouTube videos to help me instal. Overall it was easy, and this was the first rack I’ve ever installed and I did it by myself! I was surprised to learn the bike rack is in no way secured inside your vehicle, so.. I store it in my garage when it’s on.
What our customers are saying:
"A couple months ago, I ordered a hitch & bike rack for my new 2005 Saturn VUE. Everything about the order was fast and easy. When my father bought a 2006 VUE, he wanted the same hitch, but it was not listed on the site. I contacted customer service and quickly received a response informing me that they were waiting for details on the new model. The next day I had another email saying it was available, less than an hour later, my order was placed and I had a "shipped" email. Outstanding service!"