Most Popular Steel Shank - Gray for 2013 Acura MDX

The order process was smooth. But, when trying to find out about the the lifetime warranty offered by Gen Y on the rubber components in the hitch Nicole could not answer my question. I asked if I was able to purchase through you and if not could I purchase from Gen Y even though I bought the hitch from you. This is something customer service should know the answer too. You would have gotten five stars but it was ruined by lack of knowledge by your staff.

Awesome hitch, the tongue weight scale is the cheesiest thing I've ever seen on a product with this price point- a sticker that was peeling up when I received it and a little white paint mark that wiped away when I used an alcohol wipe to clean it before covering with super glue to try and make it hold up past the first rain event. Come on Gen Y your engineers can surely come up with something better that will actually last for years. You got the hitch down, now just focus on the details.